Difference between revisions of "TestingTesting"

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<ol class=withupperalpha>
+
 
<li> Communication Skill Set  
 
<li> Communication Skill Set  
 
<ol>
 
<ol>
 
<li> When you mentor, are you</li>
 
<li> When you mentor, are you</li>
<ol class=list-style-type: lower-alpha;>
+
<ol>
 
<li> Often working on other problems</li>
 
<li> Often working on other problems</li>
 
<li> Dealing with real life issues</li>
 
<li> Dealing with real life issues</li>
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<li> At a community gateway or help island, what would be appropriate dress?</li>
 
<li> At a community gateway or help island, what would be appropriate dress?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Barely-there clothing</li>
 
<li> Barely-there clothing</li>
 
<li> Formal-wear</li>
 
<li> Formal-wear</li>
Line 35: Line 18:
 
</ol>
 
</ol>
 
<li> What would be appropriate clothing at a welcome area?</li>
 
<li> What would be appropriate clothing at a welcome area?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Barely-there clothing</li>
 
<li> Barely-there clothing</li>
 
<li> Formal-wear</li>
 
<li> Formal-wear</li>
Line 43: Line 26:
  
 
<li> How do you want people to feel about you when you are mentoring?</li>
 
<li> How do you want people to feel about you when you are mentoring?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> They should feel scared of me</li>
 
<li> They should feel scared of me</li>
 
<li> They should feel that I am in charge</li>
 
<li> They should feel that I am in charge</li>
Line 52: Line 35:
  
 
<li> What is the name of the exchange where Lindens are traded for dollars, and vice versa?</li>
 
<li> What is the name of the exchange where Lindens are traded for dollars, and vice versa?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Linden Bank</li>
 
<li> Linden Bank</li>
 
<li> Bank of Second Life</li>
 
<li> Bank of Second Life</li>
Line 60: Line 43:
  
 
<li> Who is responsible for service outages?</li>
 
<li> Who is responsible for service outages?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Linden Lab</li>
 
<li> Linden Lab</li>
 
<li> Linden Lab's internet provider</li>
 
<li> Linden Lab's internet provider</li>
Line 68: Line 51:
  
 
<li> Under what conditions can service outages be scheduled?</li>
 
<li> Under what conditions can service outages be scheduled?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> When a region owner wants it done</li>
 
<li> When a region owner wants it done</li>
 
<li> When a Second Life server crashes</li>
 
<li> When a Second Life server crashes</li>
Line 76: Line 59:
  
 
<li> What is the minimum age to be in Second Life?</li>
 
<li> What is the minimum age to be in Second Life?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> 18</li>
 
<li> 18</li>
 
<li> 13</li>
 
<li> 13</li>
Line 84: Line 67:
  
 
<li> What is the minimum age to be on the Adult grid?</li>
 
<li> What is the minimum age to be on the Adult grid?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> 21</li>
 
<li> 21</li>
 
<li> 18</li>
 
<li> 18</li>
Line 92: Line 75:
  
 
<li> Is it possible to transfer an account to a third party?</li>
 
<li> Is it possible to transfer an account to a third party?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
Line 98: Line 81:
  
 
<li> What are the conditions for transferring an account?</li>
 
<li> What are the conditions for transferring an account?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> I write Linden Lab a letter explaining what I want and Linden Lab will transfer it</li>
 
<li> I write Linden Lab a letter explaining what I want and Linden Lab will transfer it</li>
 
<li> I have to put it in my Will and then send the Will to Linden Lab, then they will transfer it</li>
 
<li> I have to put it in my Will and then send the Will to Linden Lab, then they will transfer it</li>
Line 106: Line 89:
  
 
<li> Who owns the account you use to access Second Life?</li>
 
<li> Who owns the account you use to access Second Life?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> You do</li>
 
<li> You do</li>
 
<li> You and your partner</li>
 
<li> You and your partner</li>
Line 114: Line 97:
  
 
<li> What two documents are required reading when creating a Second Life account?</li>
 
<li> What two documents are required reading when creating a Second Life account?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> http://blogs.secondlife.com</li>
 
<li> http://blogs.secondlife.com</li>
 
<li> http://secondlife.com/corporate/tos.php</li>
 
<li> http://secondlife.com/corporate/tos.php</li>
Line 122: Line 105:
  
 
<li> What are new residents interested in primarily?</li>
 
<li> What are new residents interested in primarily?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Money</li>
 
<li> Money</li>
 
<li> Clothing</li>
 
<li> Clothing</li>
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<li> How do new residents try to get those things?</li>
 
<li> How do new residents try to get those things?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Steal from others</li>
 
<li> Steal from others</li>
 
<li> Beg money from people</li>
 
<li> Beg money from people</li>
Line 143: Line 126:
  
 
<li> Who enforces Linden Lab policy?</li>
 
<li> Who enforces Linden Lab policy?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Second Life Mentors</li>
 
<li> Second Life Mentors</li>
 
<li> Region owners</li>
 
<li> Region owners</li>
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<li> What is the definition of an abuse-reportable situation?</li>
 
<li> What is the definition of an abuse-reportable situation?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Someone is annoying you by asking for too much help</li>
 
<li> Someone is annoying you by asking for too much help</li>
 
<li> Someone is wearing a "Click me for free L$" sign</li>
 
<li> Someone is wearing a "Click me for free L$" sign</li>
Line 162: Line 145:
  
 
<li> What is your role as a mentor?</li>
 
<li> What is your role as a mentor?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Assist residents</li>
 
<li> Assist residents</li>
 
<li> Be friends with residents</li>
 
<li> Be friends with residents</li>
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<li> Depictions of sexual activity or showing genitalia belong in a Mature region:</li>
 
<li> Depictions of sexual activity or showing genitalia belong in a Mature region:</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
Line 177: Line 160:
  
 
<li> People should not expect to see swearing in a Mature regions:</li>
 
<li> People should not expect to see swearing in a Mature regions:</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
Line 183: Line 166:
  
 
<li> Bad language is allowed in PG regions:</li>
 
<li> Bad language is allowed in PG regions:</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
Line 189: Line 172:
  
 
<li> Sex acts happening outside are allowed in Adult regions:</li>
 
<li> Sex acts happening outside are allowed in Adult regions:</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
Line 195: Line 178:
  
 
<li> What is KBAotW</li>
 
<li> What is KBAotW</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Knowledge Base Abuse report of the Week</li>
 
<li> Knowledge Base Abuse report of the Week</li>
 
<li> Knowledge Base Article of the Week</li>
 
<li> Knowledge Base Article of the Week</li>
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<li> What is MotD</li>
 
<li> What is MotD</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Mentor of the Day</li>
 
<li> Mentor of the Day</li>
 
<li> Message of the Day</li>
 
<li> Message of the Day</li>
Line 208: Line 191:
  
 
<li> Which of the below are resources for information about Second Life?</li>
 
<li> Which of the below are resources for information about Second Life?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> http://wiki.secondlife.com</li>
 
<li> http://wiki.secondlife.com</li>
 
<li> http://www.google.com </li>
 
<li> http://www.google.com </li>
Line 219: Line 202:
  
 
<li> What steps do you take to communicate clearly with someone from a culture other than your own?</li>
 
<li> What steps do you take to communicate clearly with someone from a culture other than your own?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Read their questions carefully and answer them</li>
 
<li> Read their questions carefully and answer them</li>
 
<li> Get someone who speaks their language</li>
 
<li> Get someone who speaks their language</li>
Line 229: Line 212:
  
 
<li> Which of these descriptions is correct?</li>
 
<li> Which of these descriptions is correct?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> To edit an object, drag the item to the ground, then edit it</li>
 
<li> To edit an object, drag the item to the ground, then edit it</li>
 
<li> To edit an object, first rez it, then edit it</li>
 
<li> To edit an object, first rez it, then edit it</li>
Line 237: Line 220:
  
 
<li> How many people can you help at one time?</li>
 
<li> How many people can you help at one time?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> I have a queue system, there is no limit to how many I can help at one time</li>
 
<li> I have a queue system, there is no limit to how many I can help at one time</li>
 
<li> Two or three</li>
 
<li> Two or three</li>
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<li> What steps would you take in dealing with a new resident asking for sex in a welcome area?</li>
 
<li> What steps would you take in dealing with a new resident asking for sex in a welcome area?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Explain to them the rules of welcome areas and if they do not respond, file an abuse report</li>
 
<li> Explain to them the rules of welcome areas and if they do not respond, file an abuse report</li>
 
<li> Send an abuse report, explain the issue, and let the Lindens figure it out</li>
 
<li> Send an abuse report, explain the issue, and let the Lindens figure it out</li>
Line 253: Line 236:
  
 
<li> Why do you file an abuse report?</li>
 
<li> Why do you file an abuse report?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> The resident is bugging me</li>
 
<li> The resident is bugging me</li>
 
<li> The resident is ignoring the rules no matter how many times they have been warned</li>
 
<li> The resident is ignoring the rules no matter how many times they have been warned</li>
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<li> When do you file an abuse report?</li>
 
<li> When do you file an abuse report?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Something happening to you or around you is wrong</li>
 
<li> Something happening to you or around you is wrong</li>
 
<li> Whenever you see something that violates the SL terms of service</li>
 
<li> Whenever you see something that violates the SL terms of service</li>
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<li> What are ways to avoid being griefed (check all that apply)?</li>
 
<li> What are ways to avoid being griefed (check all that apply)?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Sit on something</li>
 
<li> Sit on something</li>
 
<li> Mute the griefer</li>
 
<li> Mute the griefer</li>
Line 282: Line 265:
  
 
<li> What are the possible ramifications of filing an abuse report?</li>
 
<li> What are the possible ramifications of filing an abuse report?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Anything from warning to IP address ban</li>
 
<li> Anything from warning to IP address ban</li>
 
<li> Linden Lab Customer Service decides the appropriate punishment</li>
 
<li> Linden Lab Customer Service decides the appropriate punishment</li>
Line 288: Line 271:
  
 
<li> Is there a benefit to announcing who you are and why you are there?</li>
 
<li> Is there a benefit to announcing who you are and why you are there?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
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<li> What is an appropriate way to announce who you are and why you are there (check all that apply)?</li>
 
<li> What is an appropriate way to announce who you are and why you are there (check all that apply)?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Say your name and your title</li>
 
<li> Say your name and your title</li>
 
<li> No need to say my name, on-screen chat says who I am</li>
 
<li> No need to say my name, on-screen chat says who I am</li>
Line 307: Line 290:
 
<ol>
 
<ol>
 
<li> How can you walk?
 
<li> How can you walk?
<ol class=withloweralpha>
+
<ol>
 
<li> Use the arrow keys</li>
 
<li> Use the arrow keys</li>
 
<li> Use the movement controls</li>
 
<li> Use the movement controls</li>
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<li> How can you run?</li>
 
<li> How can you run?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Press Ctrl-R then use any movement control</li>
 
<li> Press Ctrl-R then use any movement control</li>
 
<li> Press Ctrl-Alt-R then use any movement control</li>
 
<li> Press Ctrl-Alt-R then use any movement control</li>
Line 327: Line 310:
 
 
 
<li> How do you Hover/Fly?</li>
 
<li> How do you Hover/Fly?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Using the ASDW sequence, press H for Hover</li>
 
<li> Using the ASDW sequence, press H for Hover</li>
 
<li> Usign the ASDW sequence, press F for Fly</li>
 
<li> Usign the ASDW sequence, press F for Fly</li>
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<li> How do you land?</li>
 
<li> How do you land?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Using the ASDW sequence, press H for Hover</li>
 
<li> Using the ASDW sequence, press H for Hover</li>
 
<li> Usign the ASDW sequence, press F for Fly</li>
 
<li> Usign the ASDW sequence, press F for Fly</li>
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<li> Finding people on your region/parcel</li>
 
<li> Finding people on your region/parcel</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Walk around and find them</li>
 
<li> Walk around and find them</li>
 
<li> Use the camera controls and cam the region</li>
 
<li> Use the camera controls and cam the region</li>
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<li> Finding your way through a crowd</li>
 
<li> Finding your way through a crowd</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Just walk towards the target; people will understand if you run them over, it is common</li>
 
<li> Just walk towards the target; people will understand if you run them over, it is common</li>
 
<li> Use the Mini-Map to avoid the other residents</li>
 
<li> Use the Mini-Map to avoid the other residents</li>
Line 361: Line 344:
  
 
<li> Figuring out whether people are higher or lower than you</li>
 
<li> Figuring out whether people are higher or lower than you</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Fly up and down until you find out who is above and below you</li>
 
<li> Fly up and down until you find out who is above and below you</li>
 
<li> Look at the Mini-Map; the green "^" indicates they are below you and the "v" indicates they are above you</li>
 
<li> Look at the Mini-Map; the green "^" indicates they are below you and the "v" indicates they are above you</li>
Line 368: Line 351:
  
 
<li> What can you do with the Map?</li>
 
<li> What can you do with the Map?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Search for telehubs</li>
 
<li> Search for telehubs</li>
 
<li> Search for residents</li>
 
<li> Search for residents</li>
Line 381: Line 364:
  
 
<li> What can you do with Search?</li>
 
<li> What can you do with Search?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Teleport places</li>
 
<li> Teleport places</li>
 
<li> Shop</li>
 
<li> Shop</li>
Line 390: Line 373:
  
 
<li> How do you get landmarks?</li>
 
<li> How do you get landmarks?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Someone gives you one</li>
 
<li> Someone gives you one</li>
 
<li> You create one via the World menu</li>
 
<li> You create one via the World menu</li>
Line 399: Line 382:
  
 
<li> Is there a limit to how many things can be in an inventory?</li>
 
<li> Is there a limit to how many things can be in an inventory?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
Line 405: Line 388:
  
 
<li> What kinds of things can be in an inventory? (check all that apply)</li>
 
<li> What kinds of things can be in an inventory? (check all that apply)</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Socks</li>
 
<li> Socks</li>
 
<li> Shoes</li>
 
<li> Shoes</li>
Line 416: Line 399:
  
 
<li> How many inventory windows can be open at one time?</li>
 
<li> How many inventory windows can be open at one time?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> 1</li>
 
<li> 1</li>
 
<li> 2</li>
 
<li> 2</li>
Line 425: Line 408:
  
 
<li> What kinds of clothing can you have? (choose only one)</li>
 
<li> What kinds of clothing can you have? (choose only one)</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Pants</li>
 
<li> Pants</li>
 
<li> Shoes</li>
 
<li> Shoes</li>
Line 437: Line 420:
  
 
<li> What three ways are there of wearing something?</li>
 
<li> What three ways are there of wearing something?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Drag and drop</li>
 
<li> Drag and drop</li>
 
<li> Right-click and attach to a custom point</li>
 
<li> Right-click and attach to a custom point</li>
Line 447: Line 430:
  
 
<li> How do you create an outfit?</li>
 
<li> How do you create an outfit?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Create a folder, drop some clothes into it, call it an outfit</li>
 
<li> Create a folder, drop some clothes into it, call it an outfit</li>
 
<li> Go into appearance mode, create an outfit, give it a name, save it</li>
 
<li> Go into appearance mode, create an outfit, give it a name, save it</li>
Line 454: Line 437:
  
 
<li> Which of the following are ways you can wear an outfit?</li>
 
<li> Which of the following are ways you can wear an outfit?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Go to the Edit menu, select Clothing, and choose an outfit</li>
 
<li> Go to the Edit menu, select Clothing, and choose an outfit</li>
 
<li> Go to the Inventory, find the outfit, right-click on it, and wear</li>
 
<li> Go to the Inventory, find the outfit, right-click on it, and wear</li>
Line 463: Line 446:
  
 
<li> How do you sort the inventory by date</li>
 
<li> How do you sort the inventory by date</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Click the Edit menu and select "Sort inventory by date"</li>
 
<li> Click the Edit menu and select "Sort inventory by date"</li>
 
<li> Open the Inventory and select the File menu, then "Sort inventory by date"</li>
 
<li> Open the Inventory and select the File menu, then "Sort inventory by date"</li>
Line 470: Line 453:
 
 
 
<li> Money:  what is it?</li>  
 
<li> Money:  what is it?</li>  
<ol class=withloweralpha>
+
<ol>
 
<li> A derivative of the US dollar</li>
 
<li> A derivative of the US dollar</li>
 
<li> In-world currency of Second Life</li>
 
<li> In-world currency of Second Life</li>
Line 476: Line 459:
  
 
<li> Is it necessary?  
 
<li> Is it necessary?  
<ol class=withloweralpha>
+
<ol>
 
<li> Yes</li>
 
<li> Yes</li>
 
<li> No</li>
 
<li> No</li>
Line 482: Line 465:
  
 
<li> How much can I have?  
 
<li> How much can I have?  
<ol class=withloweralpha>
+
<ol>
 
<li> As much as there is</li>
 
<li> As much as there is</li>
 
<li> No more than 10,000,000 Linden</li>
 
<li> No more than 10,000,000 Linden</li>
Line 490: Line 473:
  
 
<li> How do I get it?</li>
 
<li> How do I get it?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Money trees</li>
 
<li> Money trees</li>
 
<li> Purchase them with a credit card</li>
 
<li> Purchase them with a credit card</li>
Line 503: Line 486:
  
 
<li> How do you buy without money?</li>
 
<li> How do you buy without money?</li>
<ol class=withloweralpha>
+
<ol>
 
<li> Purchase it with in-world credit and ask the seller to credit you</li>
 
<li> Purchase it with in-world credit and ask the seller to credit you</li>
 
<li> Only purchase free items</li>
 
<li> Only purchase free items</li>

Revision as of 20:46, 24 June 2009

  1. Communication Skill Set
    1. When you mentor, are you
      1. Often working on other problems
      2. Dealing with real life issues
      3. Working with the people in front of you
      4. Answering other SL questions from help groups
    2. At a community gateway or help island, what would be appropriate dress?
      1. Barely-there clothing
      2. Formal-wear
      3. Jeans and a t-shirt
      4. Nothing at all; after all, sex sells
    3. What would be appropriate clothing at a welcome area?
      1. Barely-there clothing
      2. Formal-wear
      3. Jeans and a t-shirt
      4. Nothing at all; after all, sex sells
    4. How do you want people to feel about you when you are mentoring?
      1. They should feel scared of me
      2. They should feel that I am in charge
      3. They should feel that I am their friend
      4. They should feel neutral toward me
      5. Know the terms of service and community standards
    5. What is the name of the exchange where Lindens are traded for dollars, and vice versa?
      1. Linden Bank
      2. Bank of Second Life
      3. The Lindex Exchange
      4. http://www.secondlife.com/currency
    6. Who is responsible for service outages?
      1. Linden Lab
      2. Linden Lab's internet provider
      3. Second Life Mentors
      4. Region owners
    7. Under what conditions can service outages be scheduled?
      1. When a region owner wants it done
      2. When a Second Life server crashes
      3. When the Internet Provider needs it done for performance reasons
      4. When an update or fix is ready to be deployed
    8. What is the minimum age to be in Second Life?
      1. 18
      2. 13
      3. 14
      4. 12
    9. What is the minimum age to be on the Adult grid?
      1. 21
      2. 18
      3. 17 as long as they're within a couple months of their 18th birthday
      4. 13
    10. Is it possible to transfer an account to a third party?
      1. Yes
      2. No
    11. What are the conditions for transferring an account?
      1. I write Linden Lab a letter explaining what I want and Linden Lab will transfer it
      2. I have to put it in my Will and then send the Will to Linden Lab, then they will transfer it
      3. Accounts cannot be transferred under any conditions
      4. I have to put it in my Will and when I die the Will and supporting documentation have to be sent to Linden Lab, who has final say on whether the account will be transferred
    12. Who owns the account you use to access Second Life?
      1. You do
      2. You and your partner
      3. You and your wife
      4. Linden Lab
    13. What two documents are required reading when creating a Second Life account?
      1. http://blogs.secondlife.com
      2. http://secondlife.com/corporate/tos.php
      3. https://blogs.secondlife.com/community/features/blog/2009/06/01/adult-content-changes-in-summary
      4. http://secondlife.com/corporate/cs.php
    14. What are new residents interested in primarily?
      1. Money
      2. Clothing
      3. Information
      4. Friends
      5. Sex
      6. Jobs
    15. How do new residents try to get those things?
      1. Steal from others
      2. Beg money from people
      3. Ask
      4. Buy from a freebie area
      5. (a) and (c)
      6. (a) and (b)
      7. All of the above
    16. Who enforces Linden Lab policy?
      1. Second Life Mentors
      2. Region owners
      3. Estate Managers
      4. Linden Lab
      5. The Governance Team
    17. What is the definition of an abuse-reportable situation?
      1. Someone is annoying you by asking for too much help
      2. Someone is wearing a "Click me for free L$" sign
      3. Someone is being unbearably happy
      4. Someone is chat spamming despite warnings
      5. (a) and (c)
      6. (b) or (d)
    18. What is your role as a mentor?
      1. Assist residents
      2. Be friends with residents
      3. Police behavior of residents
      4. Act as a traffic director to get them somewhere else in SL where they can have fun


    19. Depictions of sexual activity or showing genitalia belong in a Mature region:
      1. Yes
      2. No
    20. People should not expect to see swearing in a Mature regions:
      1. Yes
      2. No
    21. Bad language is allowed in PG regions:
      1. Yes
      2. No
    22. Sex acts happening outside are allowed in Adult regions:
      1. Yes
      2. No
    23. What is KBAotW
      1. Knowledge Base Abuse report of the Week
      2. Knowledge Base Article of the Week
    24. What is MotD
      1. Mentor of the Day
      2. Message of the Day
      3. Map of the Day
    25. Which of the below are resources for information about Second Life?
      1. http://wiki.secondlife.com
      2. http://www.google.com
      3. http://secondlife.com/support
      4. http://jira.secondlife.com
      5. Your colleagues
      6. http://www.google.com
    26. What steps do you take to communicate clearly with someone from a culture other than your own?
      1. Read their questions carefully and answer them
      2. Get someone who speaks their language
      3. Use a translator and hope it works well enough that you can understand them
      4. Try to make them laugh at your jokes to relax them
      5. None of the above
      6. Describing things accurately: techniques for describing procedures
    27. Which of these descriptions is correct?
      1. To edit an object, drag the item to the ground, then edit it
      2. To edit an object, first rez it, then edit it
      3. To edit an object, go to an area where you can bring things out of your inventory, left-click and drag the object onto the ground, then right-click the object and select Edit
      4. To edit an object, left-click and drag the object onto the ground, then edit it
    28. How many people can you help at one time?
      1. I have a queue system, there is no limit to how many I can help at one time
      2. Two or three
      3. Five, one in front of me and four in IM
      4. One
    29. What steps would you take in dealing with a new resident asking for sex in a welcome area?
      1. Explain to them the rules of welcome areas and if they do not respond, file an abuse report
      2. Send an abuse report, explain the issue, and let the Lindens figure it out
      3. Get their attention, explain the rules of welcome areas, chat with them a bit to see what they need, get them the information they want; if they still do not pay attention or if you cannot get their attention, then file an abuse report
      4. Tell them to stop and if they do not, then send an abuse report
    30. Why do you file an abuse report?
      1. The resident is bugging me
      2. The resident is ignoring the rules no matter how many times they have been warned
      3. The resident is particle- or object-spamming the area
      4. What the resident is doing is negatively affecting my enjoyment of Second Life
      5. Whenever any rule is broken
    31. When do you file an abuse report?
      1. Something happening to you or around you is wrong
      2. Whenever you see something that violates the SL terms of service
      3. Whenever you see something that violates the SL community standards
      4. Whenever you see something that violates the SL Welcome Area Guidelines
      5. Whenever you see something that violates the local parcel owner's rules
      6. Whenever you see something that violates the SL terms of service, community standards, Welcome Area guidelines, or the local parcel owner's rules
      7. Whenever you see something that violates the SL terms of service, community standards, Welcome Area guidelines, the local parcel owner's rules, or the region owner's rules
      8. Whenever you see something that violates the SL terms of service, community standards, or Welcome Area guidelines
    32. What are ways to avoid being griefed (check all that apply)?
      1. Sit on something
      2. Mute the griefer
      3. Reduce particle effects
      4. Ban the person from your parcel/region
    33. What are the possible ramifications of filing an abuse report?
      1. Anything from warning to IP address ban
      2. Linden Lab Customer Service decides the appropriate punishment
    34. Is there a benefit to announcing who you are and why you are there?
      1. Yes
      2. No
    35. What is an appropriate way to announce who you are and why you are there (check all that apply)?
      1. Say your name and your title
      2. No need to say my name, on-screen chat says who I am
      3. Say your name and your job description
      4. Say hello and tell them why you are there in friendly terms
      5. Say your name, rank, and serial number
  2. Technical Skillset
    1. How can you walk?
      1. Use the arrow keys
      2. Use the movement controls
      3. Have someone else right-click on you and select Come to Me
      4. Double-click on the ground
      5. Right-click on someone and select Go To
      6. Have someone open your profile and select Send Teleport Request
      7. Right-click on an object and select Go To
      8. Use the ASDW keys
    2. How can you run?
      1. Press Ctrl-R then use any movement control
      2. Press Ctrl-Alt-R then use any movement control
      3. Go to the Edit menu and select Always Run
      4. Go to the Edit menu and select Change Speed
    3. How do you Hover/Fly?
      1. Using the ASDW sequence, press H for Hover
      2. Usign the ASDW sequence, press F for Fly
      3. Press Ctrl-H
      4. Press the Ctrl-Home key
      5. Press the Home key
      6. Press the Page Up key until you start flying
    4. How do you land?
      1. Using the ASDW sequence, press H for Hover
      2. Usign the ASDW sequence, press F for Fly
      3. Press Ctrl-H
      4. Press the Ctrl-Home key
      5. Press the Home key
      6. Press the Page Down key until you land
    5. Finding people on your region/parcel
      1. Walk around and find them
      2. Use the camera controls and cam the region
      3. Click the Mini-Map button
    6. Finding your way through a crowd
      1. Just walk towards the target; people will understand if you run them over, it is common
      2. Use the Mini-Map to avoid the other residents
      3. Wait for all the residents to appear on-screen, then carefully walk around them
    7. Figuring out whether people are higher or lower than you
      1. Fly up and down until you find out who is above and below you
      2. Look at the Mini-Map; the green "^" indicates they are below you and the "v" indicates they are above you
      3. Look at the Mini-Map; the green "^" indicates they are above you and the "v" indicates they are below you
    8. What can you do with the Map?
      1. Search for telehubs
      2. Search for residents
      3. Search for land for sale
      4. Search for events rated by maturity
      5. Search for online friends
      6. Get the SLURL for where you are
      7. Look for regions
      8. Teleport places
      9. All of the above
    9. What can you do with Search?
      1. Teleport places
      2. Shop
      3. Find people
      4. Find classes
      5. Find anything
    10. How do you get landmarks?
      1. Someone gives you one
      2. You create one via the World menu
      3. It comes in a box
      4. You get them when you go somewhere
      5. All of the above
    11. Is there a limit to how many things can be in an inventory?
      1. Yes
      2. No
    12. What kinds of things can be in an inventory? (check all that apply)
      1. Socks
      2. Shoes
      3. Prims
      4. Avatars
      5. Skins
      6. Hair
      7. Teeth
    13. How many inventory windows can be open at one time?
      1. 1
      2. 2
      3. 3
      4. 4
      5. As many as I want
    14. What kinds of clothing can you have? (choose only one)
      1. Pants
      2. Shoes
      3. Socks
      4. You name it
      5. Underwear
      6. Bra
      7. Skirt
      8. Boots
    15. What three ways are there of wearing something?
      1. Drag and drop
      2. Right-click and attach to a custom point
      3. Drag and drop onto a particular attachment point
      4. Right-click and wear
      5. Right-click and attach to a HUD location
      6. Drag and drop onto a HUD location
    16. How do you create an outfit?
      1. Create a folder, drop some clothes into it, call it an outfit
      2. Go into appearance mode, create an outfit, give it a name, save it
      3. Go into appearance mode, create an outfit, give it a name, check all the appropriate boxes, save it
    17. Which of the following are ways you can wear an outfit?
      1. Go to the Edit menu, select Clothing, and choose an outfit
      2. Go to the Inventory, find the outfit, right-click on it, and wear
      3. Drag all the items onto the ground and put them on one at a time
      4. Go to your Inventory, find items you want to wear, and right-click and wear each of them individually
      5. Go to the Inventory, find the outfit, and drag and drop it onto your avatar
    18. How do you sort the inventory by date
      1. Click the Edit menu and select "Sort inventory by date"
      2. Open the Inventory and select the File menu, then "Sort inventory by date"
      3. Open the Inventory and select the Sort menu, then select Date
    19. Money: what is it?
      1. A derivative of the US dollar
      2. In-world currency of Second Life
    20. Is it necessary?
      1. Yes
      2. No
    21. How much can I have?
      1. As much as there is
      2. No more than 10,000,000 Linden
      3. No more than 1,000,000,000 Linden
      4. As much as I can get
    22. How do I get it?
      1. Money trees
      2. Purchase them with a credit card
      3. Gifts
      4. Paying jobs
      5. Theft
      6. Given to you via a Linden Grant
      7. Stipend from a premium account
      8. Get them from Linden Lab once I put payment info in my account
      9. Put in a ticket to Linden Lab for as much as you need
    23. How do you buy without money?
      1. Purchase it with in-world credit and ask the seller to credit you
      2. Only purchase free items
      3. Take the item
      4. Get someone to purchase it for you
      5. Purchasing with money
      6. Left-click and buy
      7. Right-click and buy
      8. Use a gift card
    24. What methods are there to chat with nearby people?
      1. Use the public chat window
      2. Use the local chat window
      3. Use an IM window
      4. Trade notecards
    25. How many people can be on the friends list?
      1. Less than 10,000
      2. Less than 1,000
      3. No limit
    26. How do you chat privately with someone?
      1. Bring them at least 20 meters away from anyone else
      2. Chat with them via IM
      3. Trade notecards
      4. Email them
    27. How do you have a conference chat?
      1. Create a group and add people to the group
      2. Teleport everyone to a single location and talk with them there
      3. Chat with one person, then go to the Tools menu and select Chat — Additional Resident until you have added them all
      4. Go to the Friends list, left-click on the first person, then hold down the CTRL key and select as many more people as you want to talk with, then click the IM button


    28. How do you find a group?
      1. Ask your friends for recommendations
      2. Use Search—Groups
      3. Use Search—All
      4. See what groups are available at different locations
    29. How do you add a group?
      1. Get a friend to add you
      2. Click the Join button
      3. Go where there is a group add mechanism
    30. How do you participate in group chat?
      1. Have someone invite you to the group chat
      2. Go to your Groups list, select, the group, and click the IM/Call button
      3. Click the IM Received button when someone chats in the group
    31. How do you right-click on something with a Macintosh?
      1. CTRL-click
      2. SH-CMD-click
      3. CMD-click
    32. What is the equivalent of a Alt-CTRL-Left click on a PC?
      1. CMD-OPT-click
      2. SH-OPT-click
    33. How do you switch the language of the SL viewer?
      1. Choose the correct language when you install
      2. Go to the Edit—Language Settings menu selection
      3. Edit Preferences in the Communication tab
      4. Edit Preferences on the General tab