Difference between revisions of "User:Lum Pfohl/Troubleshooting"

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==Tips For Troubleshooting==
==Tips For Troubleshooting==
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<div style="padding: 0.5em">This is a skeleton framework for the issues that I have encountered in Second Life, and how I've gone about addressing them for the people that experienced them.
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Unless I state otherwise, I have either experienced the problem personally and corrected it, or have directly helped another resident with their issue.  It is a series of "recipes" to aid in the correction of the issues.
|This is a skeleton framework for the issues that I have encountered in Second Life, and how I've gone about addressing them for the people that experienced them.
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==Stuck In Ruth Shape==
==Stuck In Ruth Shape==
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For reasons unknown, the avatar is unable to download and wear their normal shape.  Fortunately, there is very quick and effective way of addressing this condition.
For reasons unknown, the avatar is unable to download and wear their normal shape.  Fortunately, there is very quick and effective way of addressing this condition.
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;Treatment (Power of REPLACE OUTFIT)
;Treatment (Power of REPLACE OUTFIT)
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;Treatment
;Treatment
Follow the treatment steps for the [[User:Lum Pfohl/Troubleshooting#Stuck In Ruth Shape|Stuck In Ruth Shape]]
I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder).  These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look.  ''It is imperative that these folders contain the SHAPE associated with the avatar.''  These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag!
 
Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance.  We will be clobbering whatever they have on, and replace their outfit completely.  Let them make notes on what they are wearing, for reference later.
 
;For Dual-Monitor residents:
#Have them move their Second Life viewer to their primary monitor
#Relog
#Continue with the steps below


#Take the resident to a low lag sim.  I often teleport them to a sky platform in a sandbox.
#Have the resident clear their cache right away
#Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names).
#Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder.
#Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT).
#Observe them quickly change their outfit and that no part of their clothing "disappears".
#Have them relog (it will take a few minutes as their cache will be cleared upon login)
#Help them restore their previous appearance
;What If It Didn't Work?
Have them clear their cache, relog and give them a new folder to change into when they return.  If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/
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*They may wear an article of SL clothing (such as a skirt) - which become invisible within moments
*They may wear an article of SL clothing (such as a skirt) - which become invisible within moments
*Going into APPEARANCES restores their look, temporarily.  Coming out of APPERANCES results in blackened parts again.
*Going into APPEARANCES restores their look, temporarily.  Coming out of APPERANCES results in invisible clothing again.
*Clearing CACHE and relogging does not help
*Clearing CACHE and relogging does not help
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Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance.  We will be clobbering whatever they have on, and replace their outfit completely.  Let them make notes on what they are wearing, for reference later.
Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance.  We will be clobbering whatever they have on, and replace their outfit completely.  Let them make notes on what they are wearing, for reference later.


;Preferred Method
#Take the resident to a low lag sim.  I often teleport them to a sky platform in a sandbox.
#Take the resident to a low lag sim.  I often teleport them to a sky platform in a sandbox.
#Have the resident clear their cache right away
#Have the resident clear their cache right away
#Remove the disappearing clothing
#Find an alternate piece of clothing that DOES not disappear
:'''-or use the following preferred method-'''
#Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names).
#Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names).
#Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder.
#Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder.
#Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT).
#Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT).
#Observe them quickly change their outfit and that no part of their clothing "disappears".
#Have them relog (it will take a few minutes as their cache will be cleared upon login)
#Help them restore their previous appearance


Observe them quickly change their outfit and that no part of their clothing "disappears".
;Alternate (Less Invasive) Method
 
#Take the resident to a low lag sim.  I often teleport them to a sky platform in a sandbox.
Finally:
#Have the resident clear their cache right away
#Remove the disappearing clothing
#Find an alternate piece of clothing that DOES not disappear. You may have to work with the resident for a while on this, until they can put on piece of clothing that does not disappear.
#Have them relog (it will take a few minutes as their cache will be cleared upon login)
#Have them relog (it will take a few minutes as their cache will be cleared upon login)
#Help them restore their previous appearance
#Help them restore their previous appearance
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;What If It Didn't Work?
;What If It Didn't Work?
Have them clear their cache, relog and give them a new folder to change into when they return.  If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ The good news is, I've helped no less than 6 residents successfully in this manner (brand new, to 6 month residents).
Have them clear their cache, relog and give them a new folder to change into when they return.  If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/
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==Fantastic Screen Displays While In Appearances==
==Fantastic Screen Displays While In Appearances==
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==Avatar Covered With Onscreen Textures==
<div style="padding: 0.5em">
[[Image:LumPfohlCoveredInOnScreenTextures.jpg|thumb|200px|right|Click To Enlarge]]
;Symptoms
The people affected by this condition might exhibit one or more of the following symptoms:
<div style="border: solid #FFB3B3 1px;">
*Inexplicable textures applied to their clothing and avatar (right click image and open in a new window or tab to follow along)
*Going into APPEARANCES restores their look, temporarily.  Coming out of APPERANCES results in blackened parts again.
*Clearing CACHE and relogging offers only temporary relief - as issue may recur at any moment
</div>
<br style="clear:both;"/>
;Treatment
*Have the resident upgrade the video drivers.
Residents may argue, "But I have a brand new computer, how can my drivers be out of date?"  The fact is that updates to software (and drivers) are coming out all of the time.  The version that is installed with their Operating System may be recent, but still several revisions back - one that is "certified" as stable and working.  Second Life uses cutting edge graphics technologies which might be incorporated into a recente SL Upgrade.  Quite often, people start having video problems after an upgrade, as the SL Viewer requirements blew past what their driver can effectively provide.
;Some Suggested Sites
:[http://ati.amd.com/support/driver.html AMD (formerly ATI)]  ATI Graphics
:[http://www.nvidia.com/Download/index.aspx?lang=en-us nVidia Corporation] GeForce and other nVidia Graphics
:[http://driversguide.com Drivers Only Website] *caution* not all drivers are the latest versions
;What If It Didn't Work?
Help them file a support ticket at https://support.secondlife.com/
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[[User:Lum Pfohl|Lum Pfohl]] 06:58, 29 November 2007 (PST)
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==Help! I'm A Monster!==
<div style="padding: 0.5em">
[[Image:LumPfohlMonster01.jpg|thumb|right|200px|Click to enlarge]]
[[Image:LumPfohlMonster02.jpg|thumb|right|200px|Click to enlarge]]
;Symptoms
The people affected by this condition might exhibit one or more of the following symptoms:
<div style="border: solid #FFB3B3 1px;">
*Well, just look at the pictures!
</div>
 
 
;Treatment
The issue is caused by a series of animations that bend the body this way and that and are either applied by a scripted object or a gesture.  It's similar in concept to a "body crusher" script which folds an avatar into a tiny package so it can fit into a smaller avatar of a cat or a floating eyeball.  It's a harmless prank, thought up by ingenious griefers.
 
It can be, horrific to an unsuspecting newbie.  I have seen a number of scripts and animations which will "reverse" the effects of the Monster Script.  Some are easy to use, others - I am clueless how to apply them.
 
There is nothing more simple than the following to cure this condition
*Relog
*Not do that again!
 
 
;What if it didn't work?
There's just no way it wouldn't work.  Animations are not persistent across Second Life sessions.  If it DOES persist then, there's something else at work.  Check for:
#An attachment which restores the monster look each time an avatar logs on
#Resident is wearing a deformed SHAPE (not caused by an animation).  Have them put a different shape on.
#File a support ticket via https://support.secondlife.com
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[[User:Lum Pfohl|Lum Pfohl]] 11:42, 4 December 2007 (PST)
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Revision as of 12:42, 4 December 2007

Tips For Troubleshooting

This is a skeleton framework for the issues that I have encountered in Second Life, and how I've gone about addressing them for the people that experienced them.

Unless I state otherwise, I have either experienced the problem personally and corrected it, or have directly helped another resident with their issue. It is a series of "recipes" to aid in the correction of the issues.

Stuck In Ruth Shape

Symptoms

The people affected by this condition might exhibit one or more of the following symptoms:

  • Unable to get rid of the the RUTH shape
  • Unable to go into Appearances
  • Have tried to Clear Cache (CTRL-P -> NETWORK tab -> CLEAR CACHE button) to no avail.
  • Might be able to put on some clothing, but cannot put on their shape
  • Receive the message, "you cannot change your appearance until your clothing have loaded."
  • Some residents might be partially clothed, others appear as nude RUTHS
  • Can see themselves as RUTHS

For reasons unknown, the avatar is unable to download and wear their normal shape. Fortunately, there is very quick and effective way of addressing this condition.


Treatment (Power of REPLACE OUTFIT)

I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag!


Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later.

  1. Take the resident to a low lag sim. I often teleport them to a sky platform in a sandbox.
  2. Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names).
  3. Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder.
  4. Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT).

Observe them quickly change their outfit and become a newbie.

  • Verify they are now able to go into APPEARANCES
  • Verfiy they are now able to put on whichever shape they choose
  • Help them restore their previous appearance


What If It Didn't Work?

Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ The good news is, I've helped no less than 6 residents successfully in this manner (brand new, to 6 month residents).

Blackened Avatar

Symptoms

The people affected by this condition might exhibit one or more of the following symptoms:

  • Parts of their skin appear blackened (neck, back of arms, legs, back)
  • Entire avatar is black (See note below)
  • Going into APPEARANCES restores their look, temporarily. Coming out of APPERANCES results in blackened parts again.
  • Clearing CACHE and relogging does not help

Note: An avatar that is completely black may be running DUAL MONITORS (such as on a laptop with an external monitor) AND running Second Life on the secondary monitor. Either way, the treatment is the same.


Treatment

I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag!

Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later.

For Dual-Monitor residents
  1. Have them move their Second Life viewer to their primary monitor
  2. Relog
  3. Continue with the steps below
  1. Take the resident to a low lag sim. I often teleport them to a sky platform in a sandbox.
  2. Have the resident clear their cache right away
  3. Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names).
  4. Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder.
  5. Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT).
  6. Observe them quickly change their outfit and that no part of their clothing "disappears".
  7. Have them relog (it will take a few minutes as their cache will be cleared upon login)
  8. Help them restore their previous appearance


What If It Didn't Work?

Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/

Disappearing Clothing

Symptoms

The people affected by this condition might exhibit one or more of the following symptoms:

  • They may wear an article of SL clothing (such as a skirt) - which become invisible within moments
  • Going into APPEARANCES restores their look, temporarily. Coming out of APPERANCES results in invisible clothing again.
  • Clearing CACHE and relogging does not help


Treatment

I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag!

Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later.

Preferred Method
  1. Take the resident to a low lag sim. I often teleport them to a sky platform in a sandbox.
  2. Have the resident clear their cache right away
  3. Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names).
  4. Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder.
  5. Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT).
  6. Observe them quickly change their outfit and that no part of their clothing "disappears".
  7. Have them relog (it will take a few minutes as their cache will be cleared upon login)
  8. Help them restore their previous appearance
Alternate (Less Invasive) Method
  1. Take the resident to a low lag sim. I often teleport them to a sky platform in a sandbox.
  2. Have the resident clear their cache right away
  3. Remove the disappearing clothing
  4. Find an alternate piece of clothing that DOES not disappear. You may have to work with the resident for a while on this, until they can put on piece of clothing that does not disappear.
  5. Have them relog (it will take a few minutes as their cache will be cleared upon login)
  6. Help them restore their previous appearance


What If It Didn't Work?

Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/

Gray Everywhere

Polygons Shooting Out Of Avatars

Fantastic Screen Displays While In Appearances

Avatar Covered With Onscreen Textures

Click To Enlarge
Symptoms

The people affected by this condition might exhibit one or more of the following symptoms:

  • Inexplicable textures applied to their clothing and avatar (right click image and open in a new window or tab to follow along)
  • Going into APPEARANCES restores their look, temporarily. Coming out of APPERANCES results in blackened parts again.
  • Clearing CACHE and relogging offers only temporary relief - as issue may recur at any moment


Treatment
  • Have the resident upgrade the video drivers.

Residents may argue, "But I have a brand new computer, how can my drivers be out of date?" The fact is that updates to software (and drivers) are coming out all of the time. The version that is installed with their Operating System may be recent, but still several revisions back - one that is "certified" as stable and working. Second Life uses cutting edge graphics technologies which might be incorporated into a recente SL Upgrade. Quite often, people start having video problems after an upgrade, as the SL Viewer requirements blew past what their driver can effectively provide.

Some Suggested Sites
AMD (formerly ATI) ATI Graphics
nVidia Corporation GeForce and other nVidia Graphics
Drivers Only Website *caution* not all drivers are the latest versions


What If It Didn't Work?

Help them file a support ticket at https://support.secondlife.com/

Everyone Tells Me I'm Ruthed

Help! I'm A Monster!

Click to enlarge
Click to enlarge
Symptoms

The people affected by this condition might exhibit one or more of the following symptoms:

  • Well, just look at the pictures!


Treatment

The issue is caused by a series of animations that bend the body this way and that and are either applied by a scripted object or a gesture. It's similar in concept to a "body crusher" script which folds an avatar into a tiny package so it can fit into a smaller avatar of a cat or a floating eyeball. It's a harmless prank, thought up by ingenious griefers.

It can be, horrific to an unsuspecting newbie. I have seen a number of scripts and animations which will "reverse" the effects of the Monster Script. Some are easy to use, others - I am clueless how to apply them.

There is nothing more simple than the following to cure this condition

  • Relog
  • Not do that again!


What if it didn't work?

There's just no way it wouldn't work. Animations are not persistent across Second Life sessions. If it DOES persist then, there's something else at work. Check for:

  1. An attachment which restores the monster look each time an avatar logs on
  2. Resident is wearing a deformed SHAPE (not caused by an animation). Have them put a different shape on.
  3. File a support ticket via https://support.secondlife.com

Lum Pfohl 11:42, 4 December 2007 (PST)

Lum's Quick Links
LumSelfPortrait.jpg
Click to Enlarge


Related topics

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