Difference between revisions of "User:Sue Linden/JIRA Updates"
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= Status = | = Status = | ||
Here's how Linden Lab uses the | Here's how Linden Lab uses the workflow status and resolution states: | ||
; | ; Pending : Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged. | ||
; | ; Acknowledged : When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged. | ||
; | ; Fix Pending : When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available. | ||
; Released : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed. | |||
; Closed : When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed. | |||
; Resolved : An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it. | ; Resolved : An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it. | ||
; Needs More Info (Resolution Status = Incomplete) : The issue lacks actionable information. Add the info or it CAN'T be investigated. | |||
:; | |||
; Cannot Reproduce (Resolution Status = Incomplete) : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed. | |||
; Deferred (Resolution Status = Incomplete) : | |||
; Support Issue : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal]. | |||
:; Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed. | :; Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed. | ||
:; Duplicate : There's another issue about the same problem/idea. | :; Duplicate : There's another issue about the same problem/idea. | ||
:; Expected Behavior : This is NOT a bug and functions by design [http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.] | :; Expected Behavior : This is NOT a bug and functions by design [http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.] | ||
:; Under Advisement : An issue that's about [[:Category:Policies|policy]], instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab. | :; Under Advisement : An issue that's about [[:Category:Policies|policy]], instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab. | ||
:; Misfiled : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]]. | :; Misfiled : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]]. | ||
Revision as of 13:51, 9 August 2010
Need to change
- Issue_Tracker/Status - see below for new page
- Issue_Tracker/Searching - ask Torley to update the video (also How to Submit a Bug video)
- Minor edits to Issue_Tracker/FAQ
Status
Here's how Linden Lab uses the workflow status and resolution states:
- Pending
- Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.
- Acknowledged
- When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.
- Fix Pending
- When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.
- Released
- When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.
- Closed
- When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
- Resolved
- An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
- Needs More Info (Resolution Status = Incomplete)
- The issue lacks actionable information. Add the info or it CAN'T be investigated.
- Cannot Reproduce (Resolution Status = Incomplete)
- Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
- Deferred (Resolution Status = Incomplete)
- Support Issue
- The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal.
- Won't Finish
- The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
- Duplicate
- There's another issue about the same problem/idea.
- Expected Behavior
- This is NOT a bug and functions by design see this.
- Under Advisement
- An issue that's about policy, instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
- Misfiled
- This issue doesn't belong in the Issue Tracker. Often, these are afoul of our rules.
- Closed
- The final resting place. It's done!
After an issue gets Linden attention, you can follow along.