Difference between revisions of "User:Sue Linden/JIRA Updates"

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= Need to change =  
= Need to change =  
For Aug 23:
For Aug 23:
* [[Issue_Tracker/Status]] - see below for new page
* [[Issue_Tracker/Status]] - made a new section on live page
* Minor edits to [[Issue_Tracker/FAQ]]
* Minor edits to [[Issue_Tracker/FAQ]]


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* [[Issue_Tracker_Forum_Transcript]] - out of date, maybe should be archived somehow?
* [[Issue_Tracker_Forum_Transcript]] - out of date, maybe should be archived somehow?
* Missing: Explanation of how JIRA issues are worked from start to finish. (new page for this probably).
* Missing: Explanation of how JIRA issues are worked from start to finish. (new page for this probably).
= Status =
Here's how Linden Lab uses the workflow status and resolution field:
; Pending : Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.
; Acknowledged : When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.
; Fix Pending : When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.
; Released (Resolution = Fixed) : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution = Fixed.
; Closed :
:; Resolution = Fixed : When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
:; Resolution = Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
:; Resolution = Duplicate : There's another issue about the same problem/idea. See the issues linked to it.
; Needs More Info (Resolution = Incomplete) : The issue lacks actionable information. Add the info or it CAN'T be investigated.
; Cannot Reproduce (Resolution = Incomplete) : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
; Deferred (Resolution = Incomplete) : The problem/idea is being evaluated.
; Support Issue (Resolution = Not Applicable) : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal] or [http://blogs.secondlife.com/community/answers|Second Life Answers].
; Expected Behavior (Resolution = Not Applicable) : This is NOT a bug and functions by design [[Not_a_bug|See Expected Behavior aka Not a Bug.]]
; Misfiled (Resolution = Not Applicable) : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]].
After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].
== Diagram of Workflow ==
[[Image:PJIRA-proposed-workflow-v3.jpg]]
Note:
* Diagram does not have all the transition arrows.
* A '''terminal state''' is a state that's not a middle step in a workflow, and would frequently be the last state for an issue. "Contact Support" is a good example.
= Transition to New Resolutions =
'''Definitions'''<br />
''Status'' = Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram <br />
''Resolution'' = a record of the issue's resolution. If Resolution is blank, the issue is "Unresolved." If Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status.
{| border="1"
! Resolution !! Migration Plans
|-
| Fixed
| no change
|-
| Duplicate
| no change
|-
| Won't Finish
| no change
|-
| Not Applicable
| new
|-
| Incomplete
| new
|-
| Cannot Reproduce
| Change to "Cannot Reproduce" Status, Resolution = Incomplete
|-
| Contact Support
| Change to "Support Issue" Status, Resolution = Incomplete
|-
| Expected Behavior
| Change to "Expected Behavior" Status, Resolution = Not Applicable
|-
| Misfiled
| Change to "Misfiled" Status, Resolution = Not Applicable
|-
| Needs More Info
| Change to "Needs More Info" Status, Resolution = Incomplete
|-
| Under Advisement
| Change to "Deferred" Status, Resolution = Incomplete
|}

Revision as of 10:09, 20 August 2010

Need to change

For Aug 23:

For Upgrade/Migration on Sept 6/7:

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