Difference between revisions of "User:Sue Linden/JIRA Updates"
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Sue Linden (talk | contribs) (Created page with 'Need to change: * Issue_Tracker/Status * Issue_Tracker/Searching - ask Torley to update the video (also How to Submit a Bug video) * Minor edits to Issue_Tracker/FAQ') |
Sue Linden (talk | contribs) |
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Need to change | = Need to change = | ||
* [[Issue_Tracker/Status]] | * [[Issue_Tracker/Status]] - see below for new page | ||
* [[Issue_Tracker/Searching]] - ask Torley to update the video (also How to Submit a Bug video) | * [[Issue_Tracker/Searching]] - ask Torley to update the video (also How to Submit a Bug video) | ||
* Minor edits to [[Issue_Tracker/FAQ]] | * Minor edits to [[Issue_Tracker/FAQ]] | ||
= Status = | |||
Here's how Linden Lab uses the various resolution states: | |||
; Open : An issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or bounce the issue back to the person who reported it by marking it "Resolved" (see below). | |||
; In Progress : How a developer signals to everyone that they're working on the issue. | |||
; Reopened : Same as "Open". Even though it was closed before, it's now reported as a problem that ''still'' needs attention. | |||
; Resolved : An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it. | |||
:; Fixed : The bug is fixed in a public release of Second Life. | |||
:; Fix Pending: The bug is fixed in a version of the code that should soon be publicly available. | |||
:; Contact Support : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal]. | |||
:; Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed. | |||
:; Duplicate : There's another issue about the same problem/idea. | |||
:; Expected Behavior : This is NOT a bug and functions by design [http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.] | |||
:; Needs More Info : The issue lacks actionable information. Add the info or it CAN'T be investigated. | |||
:; Under Advisement : An issue that's about [[:Category:Policies|policy]], instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab. | |||
:; Cannot Reproduce : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed. | |||
:; Misfiled : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]]. | |||
; Closed : The final resting place. It's done! | |||
After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]]. | |||
Revision as of 12:04, 9 August 2010
Need to change
- Issue_Tracker/Status - see below for new page
- Issue_Tracker/Searching - ask Torley to update the video (also How to Submit a Bug video)
- Minor edits to Issue_Tracker/FAQ
Status
Here's how Linden Lab uses the various resolution states:
- Open
- An issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or bounce the issue back to the person who reported it by marking it "Resolved" (see below).
- In Progress
- How a developer signals to everyone that they're working on the issue.
- Reopened
- Same as "Open". Even though it was closed before, it's now reported as a problem that still needs attention.
- Resolved
- An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
- Fixed
- The bug is fixed in a public release of Second Life.
- Fix Pending
- The bug is fixed in a version of the code that should soon be publicly available.
- Contact Support
- The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal.
- Won't Finish
- The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
- Duplicate
- There's another issue about the same problem/idea.
- Expected Behavior
- This is NOT a bug and functions by design see this.
- Needs More Info
- The issue lacks actionable information. Add the info or it CAN'T be investigated.
- Under Advisement
- An issue that's about policy, instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
- Cannot Reproduce
- Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
- Misfiled
- This issue doesn't belong in the Issue Tracker. Often, these are afoul of our rules.
- Closed
- The final resting place. It's done!
After an issue gets Linden attention, you can follow along.