User:Torley Linden

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Watermelon-revolution.jpg
Friendly greetings! I'm Torley, you may've heard I love watermelons. It's true.

I started my Second Life as a Resident (affectionately abbreviated as "Resi") in 2004 before working for Linden Lab, and grew very passionate about making our world a better place for you to live.

OMG WATCH VIDEO TUTORIALS!!!

What I do

I'm a "Product Manager & more" on the Community Team.

I also post regularly on the Official Linden Blog. I'm currently doing a Tip of the Week video tutorial series — watch the episodes!

For more info about me, see Torley Lives, my personal blog.

These are some of my free textures: Torley-Textures-V.jpg

Other things I've done

Not a complete list, but if you're interested in history, you may also like to know:

  • I used to moderate the Second Life forums with our ResMods.
  • I worked with Residents to develop mainland Infohubs (those blue i's you see on the World Map).
  • I wrote portions of F1 Help (pre-Knowledge Base), specifically the Avatar Customization, New Features, & Explorer's Guide. Jack, Jeska, & Cyn did most of the work — I was just happy to help. :)

Frequently Asked Questions

^ Have a question for me? Check here if it's been answered first, some great ones already have!

How to contact me

If you wanna get in touch, BE SURE to read this, it's ultra-important!

I prefer simple, old-fashioned email. torley at lindenlab dot com is my address. I can't promise to respond because I get a lot of correspondence, but I try to read everything I get. Requests to check out places, eclectic antics, and such are usually saved for personal relaxation on weekends.

Generally, please do not send me IMs and notecards, they get missed/discarded because I'm busy working. I often have to login for a meeting/repro a bug/do some inworld reconnaissance, then logout. Pardon me if you see my avatar but I'm not interacting — it just means I'm focusing on immediate tasks.

If you want to chat with me inworld, Office Hours are your answer. I love having visitors. Please accept my advance apologies I will likely not be able to attend events I'm invited to. Maybe someday when my Second Life's work is done. ;)

Torley on external sites

I like social networking. You can add me on:

These are 3rd-party places, so I can't reply to serious work-related matters on them, with the notable exception of video tutorials & related discussion which transcend Second Life.

Got video tutorial ideas?

SCRIBBLE THEM HERE!!!! Thanx.

Bugs & new features

Got a bug or new feature you want to email me about? Make sure it's in our Issue Tracker with actionable details first, so I can serve you better. I have an excessive amount of odds 'n' ends to keep track of, am unable to followup on queries without an issue #, and a solid reproduction saves time for you and me.

Screenshots

Also, don't send me screenshots as email attachments or as inworld textures/photos. Instead as appropriate, attach it to a related Issue Tracker # or post it on a site like Flickr, or one of these. The reasons are:

  1. Much easier to directly link to an image on the web.
  2. Reduces clutter in my email AND SL inventory.
  3. I often need to forward/share info with fellow Lindens, and big email attachments are slow to send and inconvenience others.
  4. Saving textures from inventory to hard drive is a slow and clunky process.

What I can't reply to

Anyone is free to contact me! However, please note I most likely can't give account-specific assistance or forward help requests (e.g., inventory loss, can't login, etc.); the right place for these is our Support Portal. Nor can I reply to emails concerning legal, abuse, or other matters I'm not involved in.

My work queue is overflowing and to add to that would mean to slow down the many, many responsibilities I've already committed to. Questions about my direct duties get higher priority, especially if only I can answer them. And there are times when frequently-asked questions get turned into resources... see my FAQ.

Thanxies graciously for understanding. :)

Also good to know

  • Please be aware chat and IMs you send me MAY NOT BE PRIVATE — my screen is sometimes recorded and broadcast on the Internet when I'm teaching classes, doing demos, testing, etc.
  • I don't add to my Friends list because I find it too time-consuming to manage contacts.
  • Generally, it takes me about 1-2 weeks to get to received inventory items. I like to sit down, sort them out, and enjoy.
  • My screen is often crammed with windows because I'm working on various things inworld. This means I prolly won't see your chat in the open. I apologize if this is so. If I'm available to talk, I'll be very chatty!
  • I usually don't blog about stuff (neither professionally nor personally) on request. I already have a long list of topics I'd like to get to "someday" and am inundated in ideas, so thanks in advance for your suggestion, but please understand I most likely won't be able to fulfill your request — unless by the wonder of synchronicity, it happens to already be on my list!
  • I love public speaking because I've overcome agoraphobia. Apparently, I'm enthusiastic, informative, and vibrant — among other things — so if you'd like me to do a talk, use the Speaker Request form please.

Meet me in Second Life!

Torley-office-hour.jpg

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Transcripts

You can also find me at:

Related resources

Please contribute to these if you know good stuff that should be on 'em!

Misc.

Things that need to be fleshed-out and/or sorted later...

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