Difference between revisions of "User:Wendi Linden"
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If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of issues beyond what a free account may choose. | If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of issues beyond what a free account may choose. | ||
To do so, go to your Second Life Dashboard by logging in at [http://www.secondlife.com], and selecting '''Help''' from the top of your screen, then '''Support'''. You will find a number of useful options there, including a link to '''Submit a Support Case'''. Select the description that best fits your problem, fill in additional information in the form, then click '''Submit.''' | To do so, go to your Second Life Dashboard by logging in at [http://www.secondlife.com www.secondlife.com], and selecting '''Help''' from the top of your screen, then '''Support'''. You will find a number of useful options there, including a link to '''Submit a Support Case'''. Select the description that best fits your problem, fill in additional information in the form, then click '''Submit.''' | ||
Premium and Concierge accounts are also eligible to use live chat support, available at the same location. Simply select '''Live Chat''' to begin a conversation with one of our specialists. | Premium and Concierge accounts are also eligible to use live chat support, available at the same location. Simply select '''Live Chat''' to begin a conversation with one of our specialists. | ||
Finally, we do offer phone support. For Billing support, please call, toll-free (US/Canada): 1 (800) 294-1067, or long-distance: (703) 286-6277. Our Billing team is available from 9:00 a.m. to 6:00 p.m. ET (6:00 a.m. to 3:00 p.m. SLT/PT), Monday through Friday. | Finally, we do offer phone support. For Billing support, please call, toll-free (US/Canada): 1 (800) 294-1067, or long-distance: (703) 286-6277. Our Billing team is available from 9:00 a.m. to 6:00 p.m. ET (6:00 a.m. to 3:00 p.m. SLT/PT), Monday through Friday. | ||
Revision as of 13:18, 13 May 2019
My name is Wendi Linden, and I am Concierge Support Specialist for Linden Lab, focusing on Second Life. I am also the current moderator for the Concierge & Land User Group.
If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of issues beyond what a free account may choose.
To do so, go to your Second Life Dashboard by logging in at www.secondlife.com, and selecting Help from the top of your screen, then Support. You will find a number of useful options there, including a link to Submit a Support Case. Select the description that best fits your problem, fill in additional information in the form, then click Submit.
Premium and Concierge accounts are also eligible to use live chat support, available at the same location. Simply select Live Chat to begin a conversation with one of our specialists.
Finally, we do offer phone support. For Billing support, please call, toll-free (US/Canada): 1 (800) 294-1067, or long-distance: (703) 286-6277. Our Billing team is available from 9:00 a.m. to 6:00 p.m. ET (6:00 a.m. to 3:00 p.m. SLT/PT), Monday through Friday.