User:Zai Lynch/Mentoring 101
This page is supposed to provide (hopefully) useful informations for new Second Life Mentors.
Some Abbreviations In Common Use
There are many more but I think that these are the most important for the group chat. Have a look at the Glossary for more.
Overview of roles within the Mentors Group
There are many optional roles within the Second Life Mentors.
How can I teleport someone to an Help Island?
The person you'd like to teleport needs to be another Mentor or a new Resident on another Help Island and you got to activate the Admin Mode to enable teleports. The Admin Mode is switched on by pressing CTRL + ALT + V for Windows or Linux and CMD + OPT + V for Mac OS X.
What should I do if an underaged (< 18 years) is on the main grid?
File an Abuse Report, include the relevant chat which makes you think they might be underaged and they will become redirected to the Teen Grid. There is no chance that s/he got accidentally on the main grid 'cause you got to enter your date of birth during the registration.
When I leave an HI, my Home destination is the first place I TP from there. Any chance to avoid that?
No. You can only TP to your Home location first (CTRL + ALT + H) before going anywhere else so your new Home equals the old one. This is just for the restricted HIs not for OIP and HIP.
Do I have to file Abuse Reports? How and when to do it
Note: You don't have to file Abuse Reports. However, it is good to inform other residents on how they can manage it and when it is appropriate. Click here to read more about it. Please also note that mentors are not police. Read the related VTeam Blog entry.
What can I do if I think a Resident might be in a personal crisis / suicidal?
If you are not sure about the Resident, ask directly if s/he thinks about harming her- or himself. If the answer is any other then Heck no!! please encourage the Resident to search for professional help and provide a suicide hotline appropriate to the residents location. Here are some. If you feel overstained, ask for help in the group channel.
What should I do with someone who is advertising the own business / passing Landmarks to own businesses at a restricted HI?
Advertising isn't allowed at HIs or WAs (see here). Talk to the person. Ask politely to stop it. If s/he doesn't stop, AR (if you feel comfortable with it) and let LL decide on it.
In case I don't know which Resident is responsible for a grief but I'd like to file an AR. Whose name can I fill in?
In the case of an unknown source, it is permitted to enter the name of Blue Linden instead of the name of the unknown Resident in the AR. (Check over here).
Can someone tell me how *(insert action here)* is working on a Mac?
How can I avoid the typing animation or snapshot sound?
Enable the Advanced menu (CTRL-ALT-D on PC / CTRL-OPT-D on Mac).
How can I downgrade my viewer?
Here are some links to common issues which might be experienced by a resident in SL and how to handle them.
Usefull Tools for Mentors
Suggested Reading and Resources for Mentors