Difference between revisions of "Where do I find my Second Life diagnostic logs?"

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#REDIRECT [[Crash logs]]
 
 
 
Sometimes, our Support team may ask you to provide diagnostic logs when working on one of your Support tickets. These logs contain technical info so we can help you further. Here's where to find them.
 
 
==On a Windows PC==
 
 
It'll usually be in a directory like this:
 
 
<blockquote>
 
 
'''C:\Documents and Settings\''[YOUR USERNAME]''\Application Data\SecondLife\logs'''
 
 
</blockquote>
 
 
Your drive letter may vary depending on your setup, but C: is the most common. To get here, you can also do the following:
 
 
# Click the Taskbar's '''Start''' button.
# Select '''Run...'''
# Type "%appdata%" and click '''OK'''.
# Scroll down and look for the SecondLife folder.
# Open the logs folder.
 
 
<blockquote>
 
 
===Vista===
 
 
'''Start&gt;Computer&gt;Local disk C:\users&gt;(user name)\AppData&gt;Roaming\Secondlife&gt;Logs'''
 
 
*Your drive letter may vary depending on your setup, but C: is the most common. To get here, you can also do the following:
 
 
# Click the Taskbar's '''Start''' button.
# Select '''Computer''' from the pop up menu.
# Double click on the local disk ('''C:''') drive. *
# Select '''Users'''
# Select '''username'''
# Select '''appdata'''
# Select '''Roaming'''
# Scroll down and look for the SecondLife folder.
# Open the logs folder.
 
 
</blockquote>
 
 
==On a Mac==
 
 
It'll usually be in a directory like this:
 
 
<blockquote>
 
 
'''''[YOUR USERNAME]/''Library/Application Support/SecondLife/logs'''
 
 
</blockquote>
 
 
=='''On Linux'''==
 
 
The '''secondlife.log''' file is located on Linux in: '''~/.secondlife''', where '''~''' is your home/user directory.
 
 
Please note that "username" refers to the username used on your computer, ''not'' your Second Life Resident name.
 
 
We may ask you to provide specific logs; preferably, you can attach them to a support ticket, or if the contents are shorter, you can open them up in a text editor and copy-and-paste them into your ticket. If you're not sure, please ask us to clarify.
 
 
If you're asked to send crash logs, for future reference, these can be done automatically. In Second Life, '''Preferences &gt; General tab &gt; Crash reports''' should be set to '''Always send''' or '''Ask before sending.'''
[[Category:Error Messages]]
[[Category:Troubleshooting]]
[[Category:Technical Issue]]
[[Category:General Help]]
[[Category:General Second Life Software Information]]
[[Category:Knowledge Base]]

Latest revision as of 09:16, 26 July 2010

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