Bug triage/2008-10-06/Transcript

Agenda

[12:04] Alexa Linden: https://wiki.secondlife.com/wiki/Bug_triage/Monday_Agenda
[12:05] Squirrel Wood: Holla!
[12:05] Soft Linden: Hey hey!
[12:05] Alexa Linden: Yay Soft!
[12:05] Alexa Linden: we're on today
[12:05] Ellla McMahon: hello Soft :)
[12:05] Alexa Linden: s agenda
[12:05] Alexa Linden: https://wiki.secondlife.com/wiki/Bug_triage/Monday_Agenda
[12:05] Alexa Linden: first up is https://jira.secondlife.com/browse/VWR-9530
[12:06] Squirrel Wood: tr00
[12:06] Squirrel Wood: there definitely is a gap. not with all shirts but with quite many where there should be none
[12:06] Alexa Linden: is this new?
[12:06] Soft Linden: I think this has always been there. But it's a reasonable expectation that they should meet up
[12:06] Alexa Linden: no version number is listed
[12:07] Squirrel Wood: Soft, check you rshirt. there is a gap
[12:07] Soft Linden: It's like a one texel gap in the case they mean. Not just a Linden with poor fashion sense. :)
[12:07] Soft Linden: [1]
[12:07] Alexa Linden: LOL
[12:07] Soft Linden: The image there is a pretty good indication of what it looks like.
[12:08] Alexa Linden: ya, and I can see on you
[12:08] Squirrel Wood: Its more than just one textl
[12:08] Multi Gadget: v1.54.2 by Timeless Prototype
[12:08] Soft Linden: This may be trivially fixable. We could take it in for the maint-render guys
[12:08] Alexa Linden: import to viewer?
[12:08] Soft Linden: Yup!
[12:08] Alexa Linden: k
[12:08] Alexa Linden: next us https://jira.secondlife.com/browse/VWR-5985
[12:09] Soft Linden: Alexa, would you like me to mark these as you run? Or are ya okay doing both?
[12:09] Alexa Linden: ya, I'll take all of these and do after the meeting
[12:10] Alexa Linden: sorry - phone
[12:10] Alexa Linden: bavk
[12:10] Soft Linden: Those samples are pretty bad, but sound processed, like the submitter may have some audio driver "features" enabled
[12:11] Soft Linden: Number of votes though. Hmm
[12:11] Alexa Linden: has anyone here experienced this?
[12:11] Alexa Linden: I haven't
[12:11] Squirrel Wood: nope
[12:11] Aimee Trescothick: hmm, interesting, woo, totally clipped sample file
[12:11] Gellan Glenelg: reported april, 1.19 RC
[12:12] Alexa Linden: I know one of the posters and know thier machine is pretty bad
[12:12] Gellan Glenelg: not sure the latest comment is the same thing
[12:12] Aimee Trescothick: does it still happen when they turn the volume down in SL?
[12:12] Alexa Linden: ya that one sounds like that problem we looked at around a month ago
[12:13] Alexa Linden: about the sounds in items running over and over again
[12:13] Alexa Linden: Update 21.08.08
Since i bought a whole new computer with windows vista-32 installed, this error has gone for me, but maybe not for others, so i leave this OPEN. May someone will dig this in future.
[12:13] Soft Linden: I'd be curious to know about more of these submitters' computes. The two listed are older class CPUs
[12:13] Alexa Linden: ya
[12:13] Alexa Linden: lol
[12:13] Soft Linden: A Pentium 4 is going to be pretty strained
[12:13] Alexa Linden: one is a friends :P
[12:13] Soft Linden: I think AMD K7 is around the same era?
[12:14] Soft Linden: I'll add the ask for more system info
[12:14] Alexa Linden: ok
[12:14] Alexa Linden: https://jira.secondlife.com/browse/VWR-9499
[12:15] Soft Linden: I think those may be single-threaded as well
[12:15] Alexa Linden: this and the next 2 are patches
[12:16] Soft Linden: 9499 we can take in for Tofu - he's just added the dbus support
[12:16] Gellan Glenelg: did you skip one?
[12:16] Soft Linden: I'd just pass it directly to him.
[12:16] Soft Linden: Yup. VWR-9507 - I can take that directly myself
[12:16] Alexa Linden: ack I did
[12:16] Alexa Linden: thanks soft :P
[12:17] Alexa Linden: https://jira.secondlife.com/browse/VWR-9517
[12:18] Soft Linden: Pretty straightforward for the maint-render guys to validate
[12:18] Soft Linden: Looks right, though.
[12:18] Alexa Linden: ok
[12:18] Soft Linden: import for viewer, maint-render tag
[12:18] Alexa Linden: great :)
[12:19] Alexa Linden: https://jira.secondlife.com/browse/WEB-824
[12:19] Cummere Mayo: waves to everyone
[12:19] Aimee Trescothick: hey :)
[12:19] Gellan Glenelg: I'm not seeing errors now ( [2] )
[12:19] Cummere Mayo: sorry im late. crashed three times on entering sl :(
[12:20] Alexa Linden: me neither
[12:20] Soft Linden: Neither
[12:20] Alexa Linden: firefox Gellan?
[12:20] Gellan Glenelg: yeah
[12:20] Gellan Glenelg: trying ie ....
[12:20] Alexa Linden: jinx :)
[12:20] Soft Linden: How about I resolve can't repro, invite a reopen if it happens again?
[12:20] Gellan Glenelg: looks ok on ie too
[12:21] Alexa Linden: same
[12:21] Alexa Linden: will do soft
[12:21] Alexa Linden: https://jira.secondlife.com/browse/WEB-148
[12:21] Alexa Linden: ok
[12:21] Alexa Linden: we are in the oldie zone
[12:21] Alexa Linden: so note many of these may have been fixed long ago :P
[12:21] Squirrel Wood: email after ticket works nowadays methinks
[12:22] Alexa Linden: me too
[12:22] Cummere Mayo: not always
[12:22] Alexa Linden: since we've had this tpye of jira about 4 months ago
[12:22] Cummere Mayo: if i submit on cummere its a 50/50 shot ill get that confirmation
[12:22] Squirrel Wood: won't work if the provided email address is faulty, nonexistent or the spam filter on the recipients side rejects it
[12:22] Alexa Linden: yes
[12:22] Alexa Linden: mine used to go to my spam folder
[12:23] Alexa Linden: I'll mark as needs more info and ask if it's still a problem
[12:23] Cummere Mayo: not mine. I added in the domain into my filter. I still dont get the confirmation mail always if i tag a ticket as guest/basic using cummere.
[12:23] Soft Linden: Makes sense. Comments are ancient.
[12:23] Squirrel Wood: Also, like SMS and snail mail, there is no guarantee that an email will ever arrive. Its just common assumption that it must arrive.
[12:24] Alexa Linden: https://jira.secondlife.com/browse/WEB-144
[12:24] Squirrel Wood: like with udp packets...
[12:24] Squirrel Wood: 144.... long time...
[12:24] Alexa Linden: lol
[12:24] Soft Linden: And old. I know this used to be a lot worse.
[12:24] Squirrel Wood: let me quote something I received when purchasing stuff from another shop:
[12:24] Squirrel Wood: Due to the enormous amount of fraudulant orders (65% of our orders
are using stolen creditcards) we have no other option than processing
the orders manually (during European office hours).
Please accept our appology and we will do our best to get the
regcodes to you as soon as possible.
[12:25] Soft Linden: It used to be one charge in 3, my bank held the charge even with a domestic bank.
[12:25] Squirrel Wood: so I would assume verification takes time.
[12:25] Alexa Linden: I'll make a comment on this
[12:26] Alexa Linden: since more often, it's not on our side that the delays are happening
[12:26] Alexa Linden: it's more about the bank's processes
[12:26] Alexa Linden: https://jira.secondlife.com/browse/WEB-136
[12:26] Alexa Linden: old but with new comments
[12:26] Cummere Mayo: i'd tell them to grow up. I dotn knwo a single company that guarantess 24 hour or less validation
[12:26] Soft Linden: This one seems a no-brainer, should do. Estate "sales" aren't sales by any reasonable definition.
[12:27] Alexa Linden: I agree
[12:27] Soft Linden: This should get a peer issue for Rx to consider changing that in the viewer, too.
[12:27] Alexa Linden: very confusing for a new resident
[12:27] Alexa Linden: importing and sending to Rx
[12:27] Soft Linden: Well, I'd send this one to the web team, and make another for Rx triage with the viewer component
[12:27] Alexa Linden: ok
[12:28] Alexa Linden: https://jira.secondlife.com/browse/VWR-6220
[12:28] Gellan Glenelg: 1.19
[12:28] Squirrel Wood: old?
[12:28] Squirrel Wood: nmi? still happening?
[12:28] Squirrel Wood: try with latest rc ?
[12:28] Alexa Linden: yes for both
[12:29] Alexa Linden: https://jira.secondlife.com/browse/VWR-9345
[12:29] Cummere Mayo: this is a dupe
[12:29] Cummere Mayo: we've seen this in other ones on both monday and wednessday sessions
[12:30] Alexa Linden: care to look up a dup Cummere?
[12:30] Cummere Mayo: sure give me a minute
[12:30] Soft Linden: Yup, exact dupe of the related issue
[12:31] Soft Linden: Related issue has a more useful writeup - I'd import the realted if it's still happening
[12:31] Alexa Linden: ok
[12:31] Soft Linden: The dupe is 1.21, the original is 1.20 - so it needs the extra affects version
[12:31] Alexa Linden: https://jira.secondlife.com/browse/VWR-9344
[12:31] Alexa Linden: will do
[12:31] Squirrel Wood: 9344 - user likely tried to equip griefer toys
[12:32] Soft Linden: Contact support.
[12:32] Alexa Linden: ok
[12:32] Alexa Linden: https://jira.secondlife.com/browse/WEB-636
[12:32] Alexa Linden: lol
[12:33] Soft Linden: Here, I'd needs-more-info, asking for links to events currently listed.
[12:33] Soft Linden: There's not a lot we could do otherwise, I think?
[12:33] Q Linden: "both events were called party time"
[12:33] Gellan Glenelg: is this web? or viewer map?
[12:33] Q Linden: searchign events finds one
[12:33] Alexa Linden: april 2008
[12:33] Cummere Mayo: *blinks* ok later i have a few more to link to the other one but since soft beat me Ill do it later
[12:34] Squirrel Wood: yay for borken group chat
[12:34] Soft Linden: Sorry, Cummere - are you saying you have events like that right now?
[12:35] Cummere Mayo: no
[12:35] Cummere Mayo: i meant abotu the crashlogger asking twice
[12:35] Alexa Linden: https://jira.secondlife.com/browse/VWR-6913
[12:35] Soft Linden: Gotcha :)
[12:36] Alexa Linden: april/may 2008
[12:36] Alexa Linden: NMI - Still a problem?
[12:37] Ellla McMahon: I think it is Alexa, there are a few similar issues .. Tofu is sorting out Linux audio, he has commented on some issues
[12:37] Soft Linden: Ahhh... this one's tough. It could fall out of Tofu's current openal port work. We're basically putting a new audio engine in for Linux and I think that's got a pulse back end.
[12:37] Alexa Linden: I can ping him on this
[12:38] Soft Linden: But this duplicates VWR-6593 - the related issue
[12:38] Soft Linden: And the other is imported already
[12:38] Alexa Linden: ok - I'll close and dup and ask that any comments be posted there
[12:38] Soft Linden: And already assigned to Tofu internally
[12:38] Soft Linden: Yup :)
[12:39] Alexa Linden: https://jira.secondlife.com/browse/VWR-6848
[12:39] Alexa Linden: this is a joystick issue
[12:39] Alexa Linden: and have been tied to the meta issue
[12:39] Aimee Trescothick: hmm, feels like a dupe ...
[12:39] Alexa Linden: ya, so I'm going to skip this one
[12:40] Alexa Linden: and try to tie it to one of the other issues
[12:40] Alexa Linden: https://jira.secondlife.com/browse/MISC-1360
[12:40] Alexa Linden: this is a dup too
[12:40] Soft Linden: VWR-6848 duplicates VWR-7218
[12:41] Alexa Linden: thanks soft :)
[12:41] Cummere Mayo: alexa on the joystick one you might have them check to see if their os can give certain devices priority
[12:41] Alexa Linden: will do
[12:41] Alexa Linden: I'm pretty sure this one has been posted before
[12:42] Aimee Trescothick: or swap the devices over on which USB ports they're plugged in
[12:42] Alexa Linden: https://jira.secondlife.com/browse/VWR-5626
[12:42] Aimee Trescothick: that's a preference?
[12:42] Aimee Trescothick: show IM in chat history?
[12:42] Alexa Linden: yup
[12:43] Gellan Glenelg: MISC-1360: dupe of SVC-2611?
[12:43] Aimee Trescothick: ah
[12:43] Aimee Trescothick: hmm, says the pref is off
[12:43] Cummere Mayo: have them try reinstalling
[12:43] Soft Linden: So VWR-5626 is normal if the near-me tab is not open. We're in the middle of taking in an open source patch that adds the option to suppress IMs from chat history.
[12:44] Cummere Mayo: and completely erasing all the cache files manually
[12:44] Soft Linden: I'll find that one, and we can resolve it as a dupe of that
[12:44] Alexa Linden: thanks Soft
[12:44] Alexa Linden: https://jira.secondlife.com/browse/VWR-7963
[12:44] Soft Linden: VWR-5626 can be marked a dupe of VWR-3060
[12:45] Alexa Linden: will do
[12:45] Cummere Mayo: smacks head. 7963 is a dupe, and unless somethign changed int he last two months, multiple instances of viewer arent supported
[12:45] Gellan Glenelg: isn't it already marked dupe the other way round?
[12:46] Squirrel Wood: single instances of viewers also lead to crashes. mayhaps slightly less often, but still :p
[12:46] Gellan Glenelg: wrong number - sorry
[12:46] Alexa Linden: pokes Squirrel
[12:46] Gellan Glenelg: ignore me :)
[12:46] Soft Linden: smartaleck >:(
[12:46] Cummere Mayo: besides this one was triaged ALLONg time ago and no new info given
[12:46] Aimee Trescothick: twice as many viewers, ^2 the number of crashes
[12:46] Cummere Mayo: I vote close and resolve as wont fix
[12:47] Soft Linden: Also ask for them to include the KB link they're using if they reopen. We can make sure it's not missing something. I only know of the wiki doc.
[12:47] Soft Linden: Ultimately though - yeah - not supported
[12:47] Alexa Linden: will do
[12:47] Alexa Linden: https://jira.secondlife.com/browse/SVC-1978
[12:48] Soft Linden: Needs more info - they need to provide a slurl to the swing or send a Linden a copy
[12:48] Aimee Trescothick: [3] I guess
[12:49] Cummere Mayo: um hmmm svc-1978 probably tied to the svc-2708 alexa.....
[12:49] Alexa Linden: https://jira.secondlife.com/browse/VWR-7495
[12:50] Soft Linden: I'd NMI - ask if it's still happening, and ask to include repro steps including their script
[12:50] Cummere Mayo: it seems that all physic's realted calculations have been very slow to process (siomething found when investigation itno 2708 began being really looked at)
[12:51] Alexa Linden: and then we have https://jira.secondlife.com/browse/VWR-5175
[12:51] Alexa Linden: I'll take this one :P
[12:51] Soft Linden: Alexa: VWR-7495 can be linked as a dupe of VWR-2060
[12:51] Alexa Linden: thanks will do
[12:52] Alexa Linden: just a couple more beauties
[12:52] Alexa Linden: https://jira.secondlife.com/browse/VWR-4527
[12:52] Gellan Glenelg: 1.18
[12:52] Alexa Linden: lol
[12:52] Alexa Linden: I'll take this one too :P
[12:52] Squirrel Wood: needs proper fuel
[12:52] Cummere Mayo: nmi >< is it still occuring?
[12:52] Soft Linden: :)
[12:53] Cummere Mayo: and have they tired any of the many many better versions of sl
[12:53] Alexa Linden: https://jira.secondlife.com/browse/SVC-1116
[12:53] Cummere Mayo: lol
[12:53] Squirrel Wood: requires gasoline. not sand or mud. ^^
[12:53] Soft Linden: Would ask if this is still happening, yeah.
[12:53] Alexa Linden: that works for this one too Squirrel
[12:53] Soft Linden: Dec '07!
[12:53] Aimee Trescothick: lol
[12:53] Alexa Linden: and with that
[12:53] Aimee Trescothick: contact the garage
[12:53] Alexa Linden: I'm going to call us done for the day!
[12:53] Alexa Linden: :D
[12:53] Soft Linden: w00t!
[12:53] Alexa Linden: I can do the cleanup on the next few
[12:54] Squirrel Wood: ah. mouselook... that used to be a bug with h4
[12:54] Cummere Mayo: nice *holds a carrot out in front of her*
[12:54] Alexa Linden: you all rock and thanks for all your help!
[12:54] Squirrel Wood: long fixed though
[12:54] Squirrel Wood: ^^
[12:54] Aimee Trescothick: yeah, contact the maker francis chung if it's still happening
[12:54] Ellla McMahon: Soft/Alexa. with Windows Update auto updating Nvidia drivers we are seeing LOADS of 177/178 issues .. how do you want them marked if the reporter doesn;t actually say which driver they are using
[12:54] Alexa Linden: I'll see some of you Wednesday at Bridie's triage

Bug triage/2008-10-06/Transcript

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