Doc Team/2010-05-26

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[13:03] Arawn Spitteler: Oh, hi, Jeremy. I'd a thought, yesterday
[13:03] Arawn Spitteler has pinged you.
[13:03] WolfBaginski Bearsfoot: I'm wondering why Borrowdale went dowqn when it did.
[13:03] Jeremy Linden: Hello!
[13:04] WolfBaginski Bearsfoot: Oh, Hello.
[13:04] Torley Linden: FRIENDLY GREETINGS!
[13:04] Arawn Spitteler: It's all a conspiracy, Wolf, to make you think the world cares about your opinion.
[13:04] Arawn Spitteler: Hi, Torley
[13:04] Torley Linden: Sorry I'm a touch late and horribly ruthed... and pardon if I'm momentarily silent, I'm consulting on some mesh stuff... exciting!
[13:04] Arawn Spitteler: Know how, when we cross sim boarders, and we get told we've entered a different server version?
[13:04] Identity Euler: hi
[13:05] Torley Linden: Holy frak I switched between viewers and it's showing my other viewer's second life image... do you see my little thumbnail as being a watermelon eye or a robot?
[13:05] WolfBaginski Bearsfoot: If I thought the world cared about my opinions, I'd worry more.
[13:05] Jeremy Linden: I see a watermelon eye, Torley.
[13:05] Torley Linden: Oh, I see the eye now. That was an odd little lapse...
[13:05] Torley Linden: Oh wait, it's the robot again... what on earth!
[13:06] Torley Linden: I swear, logging into several different viewers in a row makes you question your sense of identity...
[13:06] Aargle Zymurgy: hey everyone!
[13:06] Youri Ashton: oh hello :p
[13:06] Tizzy Foxglove: Hai
[13:06] Youri Ashton: was gone for a min :p
[13:06] Arawn Spitteler: /me humms, Ro-Ro-Ro your Bot...
[13:06] Nathan Adored: As complex as these technologies are, there's inevitably going to be little oddballinesses like that show up from time to time. :D
[13:06] Torley Linden: OHAI
[13:06] Youri Ashton: heya torley and jeremy :)
[13:06] Youri Ashton has pinged you.
[13:06] WolfBaginski Bearsfoot: Things have been odd ever since that teleport problem, last week.
[13:06] Jeremy Linden: /me waves.
[13:06] Youri Ashton: /me eats banana
[13:06] Nathan Adored: /me MP3s.
[13:07] Youri Ashton: so, had a topic for today jeremy and torley?
[13:07] Youri Ashton has pinged you.
[13:07] Nathan Adored: I see Torley still looks like a cross between McGyver and Cthulhu. :D
[13:08] Arawn Spitteler: /me must flea to a buisiness god's dinner: When we get notices, that we've crossed into a different server version, they could refer to Help -> About SL
[13:08] Arawn Spitteler: /me tries to think of a McChthulhuism
[13:08] Nathan Adored: Arawn: You must flee as a flea? :D
[13:08] Aargle Zymurgy: oh, I've got a present for you, Torley
[13:08] Torley Linden: McGyver, how?
[13:08] Torley Linden: Thankfully not McGruber.
[13:08] Jeremy Linden: Oy!
[13:09] Jeremy Linden: Hmm... A topic? How about:
[13:09] Youri Ashton: [13:08] (???) (???) Creator whispers: Choose 'Detach' from my menu to take me off.
[13:08] (???) (???) Creator whispers: Choose 'Detach' from my menu to take me off.
[13:09] Nathan Adored: Whiskey Tango Foxtrot was THAT?!?!? :D
[13:09] WolfBaginski Bearsfoot: The same guy was hitting Nyx Linden just before Borrowdale crashed.
[13:09] Jeremy Linden: What's your favorite non-Linden help resource for Second Life, and why?
[13:09] Aargle Zymurgy: sent you a comparison of CPU times
[13:09] Youri Ashton: i dont use any, unless you mean including self :p
[13:09] Tizzy Foxglove: Hey doc ^^
[13:10] Doctor Zong: hi tiz
[13:10] Youri Ashton: dont mind me, i probably wont be much use today :p
[13:10] Youri Ashton: /me met a cute girl
[13:10] Nathan Adored: awww http://www .....
[13:11] Flenser Juergens: Viewer 2 really struggling. Ok, think it's finually loaded most of stuff now.
[13:11] Tizzy Foxglove: Don't worry viewer 2.1 will save the day. :D
[13:11] Youri Ashton: 2.1 crashed me a min ago
[13:11] Youri Ashton: lol
[13:11] Flenser Juergens: Ths is 2.1 Beta that froze up.
[13:12] Jeremy Linden: Doh!
[13:12] Youri Ashton: yo x
[13:12] Nathan Adored: What wil 2.1 viewer bring? Any more new features?
[13:12] xstorm Radek: rezzzzzz
[13:12] Youri Ashton: OMG!!!! its human!!!!
[13:13] Aargle Zymurgy: hey! I'm here.
[13:13] Jeremy Linden: Some of the stuff in 2.1 is kinda secret until we announce it :-)
[13:13] Youri Ashton: hey kate!!!!
[13:13] Tizzy Foxglove: Hi kate (^^
[13:13] Kate Linden: Hello :)
[13:13] Torley Linden: Did you see blogs.secondlife.com , Nathan? There was a post sharing some of the non-secret 2.1 stuff...
[13:13] Doctor Zong: hi kate
[13:13] Torley Linden: Heya Kate!
[13:13] xstorm Radek: hi Kate
[13:13] WolfBaginski Bearsfoot: But does it work?
[13:13] Kate Linden: Hi everyone :)
[13:13] Youri Ashton: welcome kate!
[13:14] Kate Linden: Glad you could make it Youri :)
[13:14] xstorm Radek: May i ask why is the second life support team reading from the old KB to help people that is so far out dated its not funny ?
[13:14] Youri Ashton: lol, very nervous today, so partially here only :p
[13:15] Nathan Adored: must mean tere's nothing newer to point them too
[13:15] Nathan Adored: *to
[13:15] xstorm Radek: it seems the Ontyne are reading from it and there help is out dated
[13:15] Jeremy Linden: xstorm, when you say "The old KB", do you mean something other than the wiki?
[13:15] xstorm Radek: yes the old KB
[13:16] xstorm Radek: not the newer one
[13:16] xstorm Radek: there are some very old information on it
[13:16] Jeremy Linden: Hmm... That's supposed to be completely deprecated! I'll have to ask around and see what's up with that.
[13:16] xstorm Radek: such as Rating of sims
[13:17] Flenser Juergens: /me grumbles The torrent for Watergazer isn't doing anything. Viewer itself is having major problems. That or it's my connection to SL.
[13:17] Tizzy Foxglove: Flenser you should use Second Life Professional it's a pretty decent viewer.
[13:17] Tizzy Foxglove: Hardly crashes
[13:18] xstorm Radek: it taken 3 of the Ontyne to have one of them come to the sim i was in to see it was Moderated
[13:18] xstorm Radek: and the infomation they was reading to me was out dated
[13:18] Flenser Juergens: Wow. Can finually see the pattern of the rug.
[13:18] Nathan Adored: Who or what are Ontyme?
[13:18] Doctor Zong: SLpe is the only one, that hasnt toubles with my gfx card
[13:19] Tizzy Foxglove: Aren't they basically linden interns?
[13:19] Tizzy Foxglove: I've seen them around
[13:19] xstorm Radek: its the Second Life Support team
[13:19] Doctor Zong: even viewer 2 diesnt show the fonts correctly
[13:19] xstorm Radek: the Ontyne are trying there best to help people but the inforation they have is a bit out dated
[13:19] Jeremy Linden: Ontynes are a group that handles some frontline support for us. They're not interns, though :-)
[13:20] Tizzy Foxglove: I see
[13:20] Tizzy Foxglove: Do they have the same power as lindens?
[13:20] Flenser Juergens: Will be right back. Reloging with the shiny new Emerald beta.
[13:20] Tizzy Foxglove: I mean God Mode etc?
[13:20] Jeremy Linden: I'm actually not sure, Tizzy.
[13:21] Doctor Zong: i guess they have
[13:21] Doctor Zong: a friend was stalked by one of those guys
[13:21] Tizzy Foxglove: I have been as well.
[13:21] Doctor Zong: oh
[13:21] xstorm Radek: plus there Understanding of Mainland full sim renters to homestead to island owners is lacking too
[13:21] Tizzy Foxglove: I went to 5 random sims and the same one showed up each time.
[13:21] Youri Ashton: who hasnt been stalked in SL
[13:21] Tizzy Foxglove: ^ this
[13:22] Youri Ashton: for example the lindens, they have loads of stalkers goign to their OH's :p
[13:22] Youri Ashton: haha
[13:22] xstorm Radek: they need more then the basic read the wiki or KB
[13:22] Jeremy Linden: Nah, they're not stalkers if you invite people to come visit at a specific time :-P
[13:22] Youri Ashton: lol
[13:23] Youri Ashton: invited guests would be more appropiate i guess :)
[13:23] xstorm Radek: i do not wish to sound like im picking on the poor Ontyne group or there hard work but i feel they just need a little more inworld time and training
[13:24] Tizzy Foxglove: and less stalking
[13:24] xstorm Radek: stalking ?
[13:24] Aargle Zymurgy: xstorm, I haven't had to deal with them, but I've heard that said a few times.
[13:24] Tizzy Foxglove: [13:21] Tizzy Foxglove: I went to 5 random sims and the same one showed up each time.
[13:24] xstorm Radek: Tizzy if you feel they are stalking you then please file a abuse report
[13:25] Tizzy Foxglove: You don't think I have?
[13:25] Youri Ashton: can hardly do anything from here
[13:25] Tizzy Foxglove: If it's a Linden employee you can't do much about it.
[13:26] Youri Ashton: lol, a linden stalks you?
[13:26] Youri Ashton: name?
[13:26] Tizzy Foxglove: StuartM Ontyne
[13:26] xstorm Radek: Tizzy if you Abuse Report is real and you did file it right then it will be looked in to
[13:26] Youri Ashton: thats not a linden tizzy :)
[13:26] Tizzy Foxglove: I said a Linden employee
[13:26] Kate Linden: We appreciate your feedback on support docs. As Jeremy mentioned we'll look into the docs being used. If you want to give feedback about the type of support you received there is a ticket type you can use to submit information.
[13:26] Kate Linden has pinged you.
[13:26] Youri Ashton: lindens have only the last name Linden or Test
[13:26] Tizzy Foxglove: Not a Linden itself
[13:26] Youri Ashton: everything else is only resident
[13:26] Jeremy Linden: Our support staff do read all abuse reports. If you AR one of our employees, it doesn't just get disregarded.
[13:26] Tizzy Foxglove: Like Linden Labs
[13:27] Youri Ashton: tizzy, trust me, if it were a linden, or employee of LL, then you wold see the name Linden or Test
[13:27] Youri Ashton: not a plain resident name
[13:27] xstorm Radek: Tizzy you can Abuse Report any one in Second Life but please have all your proof and facts right
[13:28] Kate Linden: We definitely want to get the most current information to you, which includes updating the KB on the wiki. We're working on that as well :)
[13:28] Jeremy Linden: Youri, Ontynes do have the last name Ontyne, and they do work for us.
[13:28] Tizzy Foxglove: Alright, next abuse report I'll sent all my radar logs. :)
[13:28] Youri Ashton: they do? oh okay, something new i hear :p
[13:29] Nathan Adored: there are also those with the Mole surname. They mostly build stuff.
[13:29] Jeremy Linden: They're not exactly Lindens, but they handle some of our support load.
[13:29] Kate Linden: We encourage you to update KB articles if you see someting outdated or let us know about it .
[13:29] Youri Ashton: might be smart to make that publicly known jeremy
[13:29] Youri Ashton has pinged you.
[13:30] Jeremy Linden: Yeah, I did a search on the public wiki just now and this was the best hit I got: http://wiki.secondlife.com/wiki/Linden
[13:30] xstorm Radek: i have known that for some time
[13:30] Jeremy Linden: Ontynes are under "Non-Lindens hired by Linden Lab"
[13:30] xstorm Radek: why is it seems so many did not know that ?
[13:30] Doctor Zong: you should keep an eye on them
[13:31] xstorm Radek: they do
[13:31] Aargle Zymurgy: ugh... customer troubles.
[13:31] Pose Ball Script & Configuration Notecard ***: Nathan Adored, say 'Hide' to hide me, or 'Show' to make me show. Or just right-click and sit on me to use me.
[13:31] xstorm Radek: 'every support chat log is recorded
[13:31] Aargle Zymurgy: bye everyone
[13:31] Doctor Zong: bye
[13:31] Tizzy Foxglove: buh bye
[13:31] Kate Linden: Thanks for joining us Aargle
[13:31] xstorm Radek: and LL gets to look them over for training
[13:31] Pose Ball Script & Configuration Notecard ***: Nathan Adored, say 'Hide' to hide me, or 'Show' to make me show. Or just right-click and sit on me to use me.
[13:32] Doctor Zong: anyways, i gtg too. cya guys
[13:32] Youri Ashton: bye doctor
[13:32] Tizzy Foxglove: Bye doc
[13:32] xstorm Radek: did i scare them off ?
[13:32] Identity Euler:
[13:32] Youri Ashton: iunno x
[13:32] Bronson Blackadder: liek always X
[13:40] Second Life: Entering god mode, level 200
[13:40] Bronson Blackadder: pretty sure it was lolbanned Doctor Zong
[13:40] Kate Linden: Xstorm, did you submit the crash report?
[13:40] Youri Ashton: not sure
[13:40] Youri Ashton: i didnt crash
[13:41] xstorm Radek: i have been looking in to the sim crashers and i know Falcon Linden is working on i too
[13:41] Youri Ashton: it just hang itself and i pressed quit
[13:41] xstorm Radek: no i did not see any crash log
[13:41] Kate Linden: ok
[13:41] Youri Ashton: neither did i
[13:41] xstorm Radek: thats why it needs to be sent to Falcon Linden
[13:42] Youri Ashton: think the griefers are back with avenges o_0
[13:42] Tizzy Foxglove: Nah I don't think so
[13:42] Youri Ashton: most likely the best option x
[13:42] xstorm Radek: so we can test to find out how they are doing this
[13:42] Youri Ashton: wb torley
[13:42] Torley Linden: Well thank goodness we're back!
[13:42] Tizzy Foxglove: Welcome back torley (^^
[13:42] Torley Linden: Why thanks Tizzy.
[13:42] xstorm Radek: wb Torley
[13:42] Flenser Juergens: Did we get Torley back yet. He appeareedd in that dull adult lounge just as I left.
[13:42] Youri Ashton: flenser.. he is :p
[13:43] Flenser Juergens: There you are. Still loading.
[13:43] Youri Ashton: unless that is his ghost :p
[13:43] Torley Linden: Yeah I was accosted by some rather swarthy Zindranians. ;)
[13:43] Youri Ashton: lol
[13:44] Flenser Juergens: Nothing like a suddenly dropped connection to add a little excitement.
[13:44] Torley Linden: In the background I have two big data transfers going, one 50GB and another like 3GB but downloading it from LL servers... video files...
[13:44] Youri Ashton: only?
[13:44] Torley Linden: it amazes me how much has gotten realtime tho, as connections get bigger.
[13:44] xstorm Radek: Torley i get drop on Aditi lol
[13:44] Torley Linden: 50GB is a fair size. I'm not ILM for crying out loud!
[13:44] Flenser Juergens: My torrent of Watergazer's book was inactive. Sim just decided to dropp all of us.
[13:45] Nathan Adored: So, how many ppl got dropped from here a moment ago? All of us?
[13:45] Youri Ashton: i got T3 here
[13:45] Bronson Blackadder: all
[13:45] xstorm Radek: did any one get a crash log ????
[13:45] Tizzy Foxglove: Sadly, I did not.
[13:45] Torley Linden: Youri and Flenser are still ghosted for me...
[13:45] Flenser Juergens: I've seen it happen sometimes. Sim gets frustrated at all the netlag on the connection and just drops people.
[13:46] Torley Linden: Miskatonian — ha, I get that title!
[13:46] Torley Linden: SIM ANGRY! SIM SPEW AVATARS!
[13:46] xstorm Radek: ok same thing
[13:46] Flenser Juergens: Yeah. I'm doing something in Misketonic Valley later tonight.
[13:46] xstorm Radek: ok looks like the Server crash logs will need to be looked at
[13:46] Torley Linden: Flenser, you a big Jeffrey Combs fan?
[13:47] Youri Ashton: lol torley
[13:47] Youri Ashton: SIM SMASH!
[13:48] Flenser Juergens: No, not really.
[13:48] Tizzy Foxglove: This is alittle off topic. But I was wondering, what happened to Plexus Linden?
[13:48] Flenser Juergens: We have most of folks back now.
[13:48] Tizzy Foxglove: I noticed he wasn't in search anymore.
[13:48] Youri Ashton: good Q
[13:48] Youri Ashton: havnt seen him in ages
[13:49] Youri Ashton: i know a lot have left LL in last months though
[13:49] Tizzy Foxglove: Colton seems to be missing as well.
[13:49] Youri Ashton: think colton is hiding under a rock somewhere :p
[13:50] Tizzy Foxglove: ^^
[13:50] Kate Linden: Did you read the blog post about improved search results? We upgraded our Google Search Appliance - GSA 5 to GSA 6. http://blogs.secondlife.com/community/technology/blog/2010/05/25/a-step-forward-for-second-life-search
[13:51] Youri Ashton: havnt been paying attention much lately kate :p
[13:51] Youri Ashton: 2much to do lately :p
[13:52] Torley Linden: I've gotta do some more searches then, heh heh.
[13:53] Kate Linden: I'm doing a search now to check out sorting by Region name
[13:54] Kate Linden: I searched "Torley" to get maximum results
[13:54] Tizzy Foxglove: I searched Carl Linden and got 0 results.
[13:54] Flenser Juergens: Yet me try. Was given group name of some griefers - see if it finds them.
[13:55] Kate Linden: Clicked on "Wiki" tab and have Torley's wiki pages at my fingertips
[13:55] Torley Linden: Carl's no longer at LL, alas. He was a fine robot.
[13:55] Flenser Juergens: Fast responce. Eleven pages of hits.
[13:55] Tizzy Foxglove: He was a nice guy.
[13:56] Youri Ashton: carl no longer with LL? omg, he was pretty new
[13:56] Kate Linden: Yes this is quite fast.. love it.
[13:56] Torley Linden: It is a special thing, many Resis care about where Lindens have come and gone...
[13:56] Tizzy Foxglove: Did he quit?
[13:56] Youri Ashton: best not ask for such info tizzy :p
[13:56] Torley Linden: This is hilarious Kate, some of the delightfully embarrassing moments Resis have quoted me in... hahaha...
[13:57] Youri Ashton: its not for us to know such things, its just internal info :)
[13:57] Youri Ashton: @tizzy
[13:57] Tizzy Foxglove: Oh right right
[13:57] Tizzy Foxglove: The wall of silence
[13:57] Tizzy Foxglove: forgot
[13:57] Tizzy Foxglove: nvm
[13:57] Torley Linden: Yeah, Lindens aren't required to have a public "No longer with the company" statement but it sure does help, for the curious.
[13:57] Torley Linden: Usually more social Lindens announce it, like Jeska on her Twitter...
[13:58] Tizzy Foxglove: I see
[13:58] Youri Ashton: indeed torley, sure would be nice to know :p
[13:58] Nathan Adored: is Frontier Linden still with the company?
[13:58] Torley Linden: There's so much that goes on behind the scenes, tho.
[13:58] Youri Ashton: even if its a general message like "no longer working with LL since <date>
[13:58] Tizzy Foxglove: He told me a few weeks ago he quit.
[13:58] Torley Linden: I could go into one of several communication channels and be bombarded right now; it's hard to find that mix of getting the info you need and staying focused.
[13:58] Nathan Adored: that who quit?
[13:58] Tizzy Foxglove: Frontier that is
[13:58] Nathan Adored: ah
[13:59] Torley Linden: I wish it did state in a profile if the account wasn't active...
[13:59] Youri Ashton: wondering about infinity though....
[13:59] Torley Linden: there's an Account Status field that could be used.
[13:59] Tizzy Foxglove: He also donated 10,000L to w-hat afterwards. lol
[13:59] Youri Ashton: i do have her on my private facebook, but havnt seen her in ages on here
[13:59] Youri Ashton: used to talk to her pretty often
[13:59] Nathan Adored: I've met him once or twice as his non-Linden alt..... breifly...... and then had a VERY bad experience with him that left me scarred for awhile.. oO
[13:59] Torley Linden: I remember the first time I came into Baku, Tizzy... that was some of the funnest trivia evar...
[13:59] Youri Ashton: infinity = female...
[14:00] Youri Ashton: wonderfull lady as well
[14:00] Tizzy Foxglove: W-hat is a pretty decent group.
[14:00] Torley Linden: I useed to hang out at the W-hataburger...
[14:00] Nathan Adored: Frontier, that is
[14:00] Tizzy Foxglove: I use to be a member.
[14:01] Nathan Adored: There's a Whateburger place in world? :D
[14:01] Torley Linden: It was a parody of the official thang, Nathan...
[14:01] Nathan Adored: ah
[14:01] Torley Linden: I prolly have old pics from 2004 or 2005 somewhere...
[14:01] Nathan Adored: Thought maybe it was a fan site, like that McDonalds someone created in world
[14:01] Tizzy Foxglove: lol

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