Linden Lab Official:I paid Linden Dollars for an item, but didn't receive it.

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Linden Lab cannot verify, enforce, certify, examine, uphold, or adjudicate any oath, contract, deal, bargain, or agreement made by the Residents of Second Life. Please contact the Resident with whom you have a dispute, and request that they make good on the deal. While you may have a valid agreement with another person, Linden Lab is not a party to and cannot resolve your dispute.

In our experience, most vending script owners are willing to cooperate when it comes to trouble with their machines.