Second Life Wiki - User contributions [en]

Release Notes/Second Life Beta Viewer/2.5.0

2011-01-19T21:59:24Z

Ellla McMahon: Added link to Category:Release Notes for Beta Versions

Release Notes/Second Life Server/11

2011-01-19T21:56:57Z

Ellla McMahon: Added link to Category:Release Notes

===11.01.14.219134===
* "Simulator Shutdown" project deployed: 2011-01-18
* '''Features'''
** Addresses back-end issues to make simulator/region restarts faster and more reliable.
** Also includes a bundle of a 3 updates to our "central servers." The Centrals, as we call them, are all the various machines that do things besides simulating regions. The three updates are:
**# '''Mapserver''': a minor update to the machine that generates the region images that you see on the World Map
**# '''Inventory API''': you may remember that this service was deployed a few weeks ago. We've since had to disable it due to conflicts with older viewers. This deploy is to add a version number to the API capability that the sims hand out, thereby making it only accessible to newer viewers that can properly interact with it. Older viewers will use the legacy inventory protocol that has been on the grid since the dawn of time.
**# '''Region Conductor''': this is the services that decides which simulator to put regions on. When your region is down, either from a restart, crash, or whatever, the region conductor finds an empty sim to start it up on. The chagnes here are to improve the efficiency of how regions are placed on sims.

===11.01.10.218736===
* Deployed 2011-01-11
* '''Features'''
** TP / region crossing [[Release_Notes/Second_Life_RC_BlueSteel/10#10.12.06.216207|compression]] enabled grid wide.
** Security fixes.

[[Category:Release Notes]]

User:Ellla McMahon

2010-12-26T18:03:16Z

Ellla McMahon: Blanked the page

Mesh Project Viewer FAQ

2010-12-17T01:01:32Z

Ellla McMahon: Added Category:Release Notes for Project Viewers

{{Navbox/Mesh}}
==General==
===Does it cost anything to participate in the SL Mesh Open Beta program?===
No, the Open Beta program is free, including the uploading of meshes themselves. We are exploring different pricing models that will be introduced when the product is formally launched.

===Do I have to learn Viewer 2 to use mesh?===
The mesh feature will initially be available in Viewer 2.x and in future Viewer 2 versions; viewers without mesh support will be unable to display mesh content. Linden Lab has no plans to integrate it into Viewer 1.23.

Third party viewers may also choose to add mesh support.

===What will I see if I use a Viewer that doesn't support mesh?===
Here is a scene filled with mesh objects, as rendered by Viewer 2:
[[File:Mesh_001.png|600px]]

Here is the same scene, as rendered by a viewer that does not support mesh:
[[File:Meshes_001.png|600px]]

===Can I use the mesh-enabled Viewer 2 on the main grid?===
Yes. But, mesh functionality will not work on the main grid. Regions need to be mesh-enabled in order to support the uploading and rezzing of meshes. Currently, the mesh regions on Aditi are the only ones enabled with this functionality. Additionally, inventory and L$ changes on Aditi will not carry over onto the main grid.

===Is the mesh-enabled Viewer 2 stable?===
The mesh-enabled Viewer 2 is tracking the viewer-public branch so all of the changes made in our public open source branch--which comprise most of the development slated for Viewer 2.x--are incorporated into our mesh-enabled Viewer codebase frequently. You will be notified at login when new mesh-enabled Viewers are available. Please keep in mind that this is still an experimental Viewer with a great deal of new functionality, so you may experience higher than normal crash rates.

===Will mesh be ported to third party viewers? If so, when?===
Yes, SL Mesh will be available in our open source code base soon. We do not have a specific date yet, but we'll update you when it's available.

At that time third party viewers may integrate the new source into their release.

===How will permission systems work with meshes?===
Meshes have exactly the same permissions system as sculpted prims and textures.

===Will SL Mesh create a disadvantage for prim/sculpty builders? Will it upset the economy?===

Maybe. The future is hard to predict. Mesh is the next generation of building technologies available in Second Life and offers content creators new ways to quickly create virtual goods and objects in Second Life, greatly enhancing the inworld experience for all Residents and opening up new opportunities to create highly marketable, quality items

===Will the existing content tools in the viewer go away?===
Absolutely not! As with flexiprims and sculpties, meshes will be added to the growing set of building tools already available in SL. Our goal is always to expand the capability to create compelling experiences in SL. By adding new options like meshes to our builders' tool sets, we're enabling the next generation of content creation while still supporting the classic tools that have existed.

===Will mesh be available in other languages?===
Today, the SL Mesh Open Beta program is only available in English. When the product is released, it will be available in the standard languages in which we deliver Viewer 2.

==Open Beta Program==

===What do you expect us to do in this Open Beta?===
One SL Mesh Open Beta goal is to test many disparate types of COLLADA files and see how they each behave inworld. We know there are many different applications and modeling techniques out there, and we want to ensure that we can correctly support as many as possible. So, we invite you to stress test the regions with large and complex content and to try "unconventional" models so that we can understand feature constraints and limits. If you run into problems, or potential bugs, then definitely file a [http://jira.secondlife.com/browse/cts jira] and attach the mesh.

===How long will the SL Mesh Open Beta last?===
The SL Mesh Open Beta dates are not set yet. We anticipate it will be at least several weeks, to enable everyone the chance to become familiar with this new form of content creation before it is generally available to all Second Life Residents on the main grid.

===What will I see on the mesh-enabled regions of Aditi?===
The regions will be mostly empty at first, but we're counting on you to help fill them up! We've created 40 regions on our test grid, called Aditi, to help guide you by interest and skill set. Beyond that, we're not placing too many restrictions at first. We want to see what your creativity will produce! See the [[Mesh/MeshRegions|region list]] for information on the themes and features of each area.

==Intellectual Property and Mesh==

===Do I retain intellectual property rights of the meshes that I create?===
Yes, under the [http://secondlife.com/corporate/tos.php#tos7 Second Life Terms of Service], you retain any intellectual property rights you have in the meshes and other content that you import into Second Life. It's important to remember that you're responsible for knowing your intellectual property rights, and if you're importing meshes or other content to Second Life, you must have all the necessary rights and permissions.

===How can I protect my intellectual property in my meshes?===
As we announced in our [http://blogs.secondlife.com/community/community/blog/2009/08/04/our-content-management-roadmap Content Management Roadmap blog post], we are committed to empowering content creators to better manage and control their content.

Mesh intellectual property rights must be respected during the Mesh First Look program. If we believe that any participant in the program is abusing intellectual property, then we may suspend the Resident from the program and, in egregious cases, from Second Life altogether.

Although meshes will be limited to our test grid during the First Look program, the protections of the [http://secondlife.com/corporate/tos.php Second Life Terms of Service], our [http://wiki.secondlife.com/wiki/Intellectual_Property Intellectual Property Policy], and [http://secondlife.com/corporate/tpv.php Policy on Third-Party Viewers] will apply to meshes. If content creators believe their meshes are being infringed, they may submit intellectual property complaints to Linden Lab requesting removal of the content at issue as provided in our [http://wiki.secondlife.com/wiki/Intellectual_Property Intellectual Property Policy]. We are currently testing some early improvements to our [http://blogs.secondlife.com/community/community/blog/2009/12/09/testing-improvements-to-our-intellectual-property-complaint-process intellectual property complaint process]. Stay tuned for more content management announcements as we have them.

===What if I download or purchase meshes from a service such as Google 3D Warehouse or Turbosquid? Can I use those in Second Life?===
Every mesh you acquire from these and other sites is subject to its creator/vendor's particular license terms, and must be adhered to as such. Every individual Turbosquid model contains a license link on its main page, and Turbosquid's general Licensing Terms and FAQ can be found [https://turbosquid.custhelp.com/cgi-bin/turbosquid.cfg/php/enduser/std_adp.php?p_faqid=329 here]. Google's 3D Warehouse Terms of Service can be found [http://sketchup.google.com/intl/en/3dwh/tos.html here]. If any meshes violate either the original creator/vendor's license terms, or Second Life's Terms of Service and Policies, then we will handle the matter as previously mentioned.

==Performance and Stability==

===Will regions be stable? Will I be able to access them immediately?===
We've created 40 regions to allow many residents to test out meshes concurrently. Because we expect this to be a popular feature, and given that it's running on our test grid, you may experience some bumps and downtime at the beginning. We'll monitor the regions closely and place announcements on our [http://blogs.secondlife.com/community/forums/mesh forums] about grid status. We may increase the number of regions, if needed.

===Will meshes introduce more lag when they debut on the main grid?===
Meshes have several advantages over prims and sculpties when it comes to rendering efficiency and quality. First, you need far fewer triangles using mesh vs. prims resulting in higher quality and faster rezzing times. For example, we've found that a very high quality character model took only 15,000 triangles using a mesh, while a far inferior version took 250,000 triangles using prims! Additionally, meshes generally have topology that highly optimized for real time rendering, when compared to prims or scuplties, and the result is much faster rendering speeds. However, meshes are a new asset type for the viewer to download and some may require higher bandwidth usage, potentially longer load times, and potentially higher physics loads on the sims. This is why we're carrying out such an extensive First Look program.

Physics simulation is something that we will also be watching very closely, especially in light of our new Havok 7 '''[[Havok_7_Beta_Home]]''' implementation, that should substantially optimize mesh collision calculations. Regarding heavier bandwidth and longer load times, we will track bandwidth usage and, if necessary, work to make the streaming mesh format as size-optimal as possible and/or impose stricter quotas on the number of meshes that a region can efficiently support.

===Is there a scale limit to mesh files that can be imported into SL?===
At the start of the Open Beta, the default prim scale limit will be 64m. As testing continues and we gather data, we will settle on a size that can easily facilitate your creativity while still ensuring region stability.

===Is there a file size limit to mesh files that can be imported into SL?===
Yes. The maximum mesh asset size after compression is 8MB, roughly equivalent to a 256MB raw COLLADA file. An entire region can support up to 128MB of distinct mesh assets after compression, not including attachments. The size of attached mesh assets is effectively unlimited, but there's no guarantee that all of your attachments will be downloaded by other viewers.

===How are meshes stored in SL?===
Meshes are stored the same way as all other Second Life assets (textures, scripts, etc.). The mesh asset data is stored as a custom mesh format based on gzip and LLSD.

== Advanced ==
=== I want to animate my mesh. Why can't I use UUID flipping? ===
UUID flipping is being throttled on mesh to prevent the creation of objects that animate this way. [[Why_UUID_Flipping_is_Bad|Learn more about why UUID flipping is bad, and what you can do instead.]]

=== How do I mirror a mesh? ===
Sorry, we don't support this feature yet. We do plan to support mirroring later on.

[[Category:Release Notes for Project Viewers]]

Mesh Project Viewer FAQ

2010-12-17T01:00:18Z

Ellla McMahon: Added Category:Release Notes

Release Notes/Second Life Release/2.4.0

2010-12-17T00:54:05Z

Ellla McMahon: Added Category: Release Notes

[[Category: Release Notes]]
__TOC__
 

'''To learn more about the Viewer 2 series of Second Life Viewers, see the comprehensive [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/2.00 Release Notes for Viewer 2.0.0 (203055)]'''.
 
 
----

== Release Notes for Viewer 2, Version 2.4.0 (216989) - Second Life Release ==
Released December 16, 2010 
 

'''Installer Downloads'''

[http://download.cloud.secondlife.com/Viewer-2-4/Second_Life_2-4-0-216989_Setup.exe Windows] | [http://download.cloud.secondlife.com/Viewer-2-4/SecondLife_2_4_0_216989.dmg Mac] | [http://download.cloud.secondlife.com/Viewer-2-4/SecondLife-i686-2.4.0.216989.tar.bz2 Linux] 
 

----

'''Feature Highlights'''
* '''Reorganized and Improved Preferences''': We’ve reorganized the preferences tabs, and added a couple of new ones, in an ongoing effort to make Preferences more intuitive and easier to use.
* '''Graphics Improvements''': We've made improvements in [[antialiasing]], anisotropic filtering, and snapshots.
* '''Support for External Text Editors''': If you’re a scripter, you'll now be able to use your own text editor for scripting. There's more work to be done to improve the user interface, but we're hoping you'll be pleased with this new feature.
* '''A Background Auto-Updater''': With the auto-updater, on each login the Viewer will check to see if the version you're running is the latest. If a new optional update is available, the auto-updater will automatically download the new installer in the background, while you continue to use Second Life. On your next login, you'll be offered the opportunity to install the new version.
 

----

=== Crash and Performance Fixes ===
* {{Jira|DN-192}} [crashhunters] LLVOAvatar::clearNameTag
* {{Jira|DN-203}} [crashhunters] LLIMModel::LLIMSession::onAvatarNameCache
* {{Jira|ER-281}} Object cache limit is too low in the viewer
* {{Jira|SH-173}} [VWR-22868] Development Viewer freezes just after startup / greedy with file handles / "WARNING: ll_apr_warn_status: APR: Too many open files"
* {{Jira|SH-188}} Crash at LLTexLayerSet::setUpdatesEnabled(int) [secondlife-bin lltexlayer.cpp]
* {{Jira|SH-346}} [VWR-22811] Crash at LLImageGL::createGLTexture(int,unsigned char const *,int,int) [secondlife-bin llimagegl.cpp] line 1259
* {{Jira|SH-353}} Viewer crash when disabling Anisotropic Filtering
* {{Jira|SH-358}} [crashhunters] LLPipeline::renderBloom crash on Windows -- high occurrence on all cards
* {{Jira|SH-392}} Antialiasing + OS X 10.6 causes Viewer 2.3 to render the screen as a white "glow"
* {{Jira|STORM-95}} Upload hangs client
* {{Jira|STORM-105}} As a Developer, I want to create a Performance Data Tracking system so I can get a baseline of current performance before switching to a new lib
* {{Jira|STORM-341}} [crashhunters] LLFilteredWearableListManager::populateList() [secondlife-bin llfilteredwearablelist.cpp]
* {{Jira|STORM-404}} Viewer crashes if try to create new group while data about previous group is retrieved
* {{Jira|STORM-424}} [VWR-23459] Viewer compiled against Boost-1.42 crashes when certain command line options are given
* {{Jira|STORM-439}} [VWR-23239] Memory leak in LLUIString
* {{Jira|STORM-452}} [crashhunters] Crash in LLAgentCamera::resetView()
* {{Jira|STORM-472}} Crash decoding jpg image
* {{Jira|STORM-548}} [VWR-23444] Double clicking a hint X button crashes the viewer
* {{Jira|STORM-559}} [crashhunters] LLSideTray::showPanel(std::basic_string,std::allocator > const &,LLSD const &) [secondlife-bin llsidetray.cpp]
 

----

=== New Features and Enhancements ===
* {{Jira|ER-219}} Add an asynchronous api for the region debug console
* {{Jira|SH-335}} Create a debug tool to track memory availability
* {{Jira|SH-410}} Opaque Water project version 2.0
* {{Jira|STORM-52}} As a Scripter, I want to use my own external script editing tools that provide more functionality than the inworld script editor
* {{Jira|STORM-102}} As an Event Host, I would like to be able to have Daily and Monthly logs of my chat and group/private IM's so I can easily have records of any issues that may happen on a particular day without having to search the whole chat/group logs for a specific day
* {{Jira|STORM-103}} Add chat/IM history update
* {{Jira|STORM-143}} Make the history search look for the previous chat log, no matter when it was
* {{Jira|STORM-477}} Add test code for LLDir::getNextFileInDir()
* {{Jira|STORM-535}} PLEASE allow adjustable transparency of "Nearby Chat" window, Chat History and Chat "Toasts" in Viewer 2.0!
* {{Jira|STORM-544}} Create preference to allow transparency to be modified
* {{Jira|STORM-566}} Add new tabs to Preferences
* {{Jira|STORM-569}} Add a Preference to enable Viewer UI Hints
* {{Jira|STORM-570}} Layout cleanup in the General tab of Preferences
* {{Jira|STORM-571}} Move voice prefs currently located in Advanced to Sound & Media
* {{Jira|STORM-572}} Layout cleanup in the Sound & Media tab of Preferences
* {{Jira|STORM-575}} Layout cleanup in the Chat tab of Preferences
* {{Jira|STORM-576}} Add a Preference to allow users to enable double-click to teleport or use auto-pilot
* {{Jira|STORM-582}} Take movement and camera control preferences from Advanced and move them to the new Move & View tab
* {{Jira|STORM-583}} Move colors-related preferences to the new Colors tab
* {{Jira|STORM-585}} Layout cleanup in the Privacy tab in Preferences
* {{Jira|STORM-586}} Layout cleanup in the Setup tab of Preferences
* {{Jira|STORM-587}} Layout cleanup in the Advanced tab of Preferences
* {{Jira|STORM-588}} Add a Preference that allows users to run multiple Viewer instances
* {{Jira|STORM-589}} Add a Preference that allows users to display the grid selection drop-down on the login screen
* {{Jira|STORM-590}} Add Preferences to enable the display of the Advanced and Development menus
* {{Jira|STORM-592}} Color swatches have a lot of unused and uncustomizable space beneath them. Make it customizable
* {{Jira|STORM-593}} Make transparent text editor and line editor
* {{Jira|STORM-560}} Add Preference that allows users to select default behavior when pressing letter keys
* {{Jira|STORM-616}} Add a menu item for the (relatively) new Sit Down option
 

----

=== Bug Fixes ===
* {{Jira|DN-132}} DN-11: As a landowner I should be able to see both usernames and display names in the top scripts list so that I can know if someone is overusing region resources
* {{Jira|DN-141}} [[llGetDisplayName]] (and other new LSL fucntions) doesn't register (highlight in red) as an internal function in the script editor
* {{Jira|DN-154}} Display Names only shown in Nearby Chat History when a user logs back in even if Usernames were shown in Chat during previous session
* {{Jira|DN-181}} Chat & IM logs saved in unreadable .llsd instead of .txt
* {{Jira|DN-188}} Inspectors and Profile images not available in IM history or local chat history
* {{Jira|DN-189}} ??? Showing in tooltip over profile image in IM history
* {{Jira|DN-190}} Last name resident shown in title of IM Conference Window with no Display name
* {{Jira|DN-199}} Confirm LSL functions tooltips have current valid descriptions
* {{Jira|ER-281}} Object cache limit is too low in the viewer
* {{Jira|ER-290}} New motion prediction in the viewer has avatars settle a bit too deeply underground when the simulator is paused, also no angular velocity damping
* {{Jira|ER-301}} Adjust bandwidth throttles on server
* {{Jira|EXP-195}} Custom login progress screen blurry when first presented to user as the image fully loads
* {{Jira|EXP-421}} Notifications tab in Preferences not working properly
* {{Jira|EXP-428}} Display of llDialog, and some other dialogs that should not be suppressable, is broken
* {{Jira|SH-115}} Investigate texture related network traffic between viewer 2.x and 1.23
* {{Jira|SH-178}} As a non-god, I don't want to see admin options and be confused about them, but as QA I still want to be able to access admin options as non-god
* {{Jira|SH-270}} As a SL user, I want my speaker order settings to persist between sessions
* {{Jira|SH-281}} Snapshots now include viewer chrome and side panel
* {{Jira|SH-325}} Add terminal / to SearchURL in viewer settings.xml
* {{Jira|SH-412}} Viewer window blinks on sidebar expand/collpase when automatic positioning is ON
* {{Jira|SNOW-140}} Forced updates not working on Mac
* {{Jira|SNOW-643}} Water flickers and disappears in patches (Snowglobe 2.0 clone of VWR-12984)
* {{Jira|STORM-36}} As a User, I want to control how long a chat toast appears before it fades. Please add fade time back to Chat preferences.
* {{Jira|STORM-138}} [VWR-20756] As a Content Creator, I want [[llTextBox]] input support in [[llDialog]] windows so users can input text into the space allotted in that floater
* {{Jira|STORM-143}} Make the history search look for the previous chat log, no matter when it was
* {{Jira|STORM-173}} As a builder, I want to have a menu item available so that I can return object more easily to their owner
* {{Jira|STORM-184}} Save is enabled for outfits consisting of original items
* {{Jira|STORM-194}} 'Show' button of inventory offer doesn't open 'My Inventory' SP if attachments from 'Cardboard Boxbot' were shared
* {{Jira|STORM-224}} Change label "Fabric" to read "Texture"
* {{Jira|STORM-255}} As a user i would like to disable incoming group/im toasts from showing up
* {{Jira|STORM-258}} [NAME] text instead Users name is shown when user recieves offer friendship
* {{Jira|STORM-261}} In V2.2.0 Script Editor, cannot see any line numbers other than the current one
* {{Jira|STORM-263}} Cog button in lower-left of sidebar panel does not close popup menu on second click
* {{Jira|STORM-270}} 'Favorites' folder doesn't get re-ordered if reorder landmarks on Favorites bar
* {{Jira|STORM-281}} World Map FOV frustum is offset when UI size != 1.0
* {{Jira|STORM-283}} Unable to drag some objects from Library into COF folder
* {{Jira|STORM-284}} The "+" sign appears when user tries to drop a landmark to Favorites bar from in-world object contents
* {{Jira|STORM-287}} Unable to drag outfit folder from Library into COF folder
* {{Jira|STORM-293}} Friend permissions icons overlap long names on 'My Friends' tab
* {{Jira|STORM-294}} Selection goes out of Favorites overflow list if scroll it by keyboard
* {{Jira|STORM-296}} Cursor doesn't change when trying to drag and drop non-landmark items into Favorites folder
* {{Jira|STORM-297}} "<nolink> " text appears in confirmation message, if there is "<" symbol in Landmarks name
* {{Jira|STORM-303}} Favorites folder content isn't refreshed while re-ordering landmaks
* {{Jira|STORM-306}} Water flickers (turns briefly black) if atmospheric shaders are disabled
* {{Jira|STORM-311}} "Share" button is enabled if select non worn wearable and wear it
* {{Jira|STORM-316}} Debug: Inventory.Folders by Name/Sort by Date/Sort by Name/System Folders to Top Do not apply and settings changes do not persist after relogging
* {{Jira|STORM-318}} The Advanced menu can not be activated under Linux
* {{Jira|STORM-322}} Group Member Search: gives more entries than the search string suggests
* {{Jira|STORM-335}} Group name SLURL isn't clickable in the About Land > General tab
* {{Jira|STORM-344}} Speak button label is shrunk when bottom bar has enough space for displaying full Speak label
* {{Jira|STORM-350}} INVENTORY ICON for SOUND type item showing as TEXTURE ICON
* {{Jira|STORM-390}} "Place Profile" appears instead of "Resident Profile" after clicking on user name in NearBy Chat Toast
* {{Jira|STORM-400}} Trash button not responding on People > My Friends tab
* {{Jira|STORM-402}} People you interacted via IM chat floater are not shown in Recent tab
* {{Jira|STORM-417}} [SNOW-140] Port to SG 2.0 : Forced updates not working on Mac
* {{Jira|STORM-418}} Develop > XUI > Save to XML and Develop > XUI > Load from XML do nothing
* {{Jira|STORM-419}} [SNOW-422] Port to SG 2.0: <anonymous> ' is used uninitialized in the function in lldarray.h
* {{Jira|STORM-420}} [SNOW-322] Port to SG 2.0: Improve double-click handling of the MiniMap
* {{Jira|STORM-422}} Disable crashlogger via client parameters
* {{Jira|STORM-423}} Wrong string raw_file in strings.xml for RAW file
* {{Jira|STORM-426}} Menu button looks as being pressed while its menu is displayed by another control
* {{Jira|STORM-432}} Trash button in People > My Friends tab can be moved
* {{Jira|STORM-450}} Incorrect help contexts for Sidebar People tab
* {{Jira|STORM-451}} URL-like object name is displayed as HTTP url in the [[llGiveInventory]] discard notification
* {{Jira|STORM-454}} Z coordinate still wrong after supposedly fixing "VWR-17028: World Map in the Viewer2 needs a way to type in region coordinates"
* {{Jira|STORM-456}} Two space chars are presented in 'conference-title-incoming' text for Polish language
* {{Jira|STORM-459}} Delete outfit confirmation message doesn'r appear if use context or gear menu on 'My Outfits' tab
* {{Jira|STORM-461}} SP icons are shown in the Mouselook mode
* {{Jira|STORM-480}} Clean up LLDir code
* {{Jira|STORM-482}} Local chat bar limited to 254 characters
* {{Jira|STORM-488}} Place profile opens if click on object SLURL in the plain text chat log
* {{Jira|STORM-489}} Context menu for HTTP url opens if right-click on URL-like named object
* {{Jira|STORM-501}} [VWR-17751] Script-editor shows ERRORS in the wrong line with Viewer 2.0.0 Beta
* {{Jira|STORM-517}} There is no warning message that viewer requires restart for taking effect while changing language
* {{Jira|STORM-530}} Drop-down menu can not be opened by 'Down' keyboard key if bottom menu item was selected before
* {{Jira|STORM-536}} Unable to scroll to collapsed accordion tab with keyboard arrows in Places SP > My Landmarks
* {{Jira|STORM-556}} People Filter is discarded after docking People floater
* {{Jira|STORM-572}} Layout cleanup in the Sound & Media tab of Preferences
* {{Jira|STORM-577}} Classifieds description limited to 64 characters
* {{Jira|STORM-578}} SLURL font color in the nearby chat toast doesn't respect Chat preferences
* {{Jira|STORM-580}} Changing IM font color Preferences doesn't affect IM/Group chats
* {{Jira|STORM-582}} Take movement and camera control preferences from Advanced and move them to the new Move & View tab
* {{Jira|STORM-654}} Person to Person chat logs are not created if Display Names are off
* {{Jira|STORM-667}} Nametag barely readable due to poor contrast
* {{Jira|STORM-671}} Duplicated XUI ID in floater_preferences.xml, Duplicate node exists: id=pref core.audio[label]
* {{Jira|STORM-672}} Duplicated XUI ID in panel_preferences_graphics1.xml
* {{Jira|STORM-674}} 2 duplicated XUI IDs in panel_preferences_color.xml
* {{Jira|STORM-716}} Dropdowns (combo boxes) open when a modifier key is pressed, blocking use of shift and ctrl keys
 

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=== Translation and Localization Updates ===
* {{Jira|CT-633}} Translate Viewer 2.3 Set19
* {{Jira|INTL-5}} [STRINGS IN EN]
* {{Jira|INTL-6}} [STRINGS IN EN]
* {{Jira|PLAT-40}} Installing Polish Viewer ends up getting Danish
* {{Jira|STORM-189}} [TRUNCATION] many langs - select build tools dialog
* {{Jira|STORM-190}} [TRUNCATION] many langs -- "Next Owner:" in floatear_bulk_perms.xml
* {{Jira|STORM-354}} [TRUNCATION] Many Langs - build tools "Click to:" combobox
* {{Jira|STORM-449}} I18N - (NL) Resident name is shown as [FIRST] [LAST] in any notification
* {{Jira|STORM-531}} There is no text on Danish Quit confirmation message
* {{Jira|STORM-563}} I18N - Online/Offline notifications in many langs display [FIRST][LAST]
 

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=== Source and Build Changes ===
* {{Jira|STORM-406}} [VWR-23455] As an Open Source Developer, I would like to have the ability to use Fmod if I all ready have the needed files
* {{Jira|STORM-477}} Add test code for LLDir::getNextFileInDir()
* {{Jira|STORM-480}} Clean up LLDir code
 

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| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:Red_bk.jpg|none]] <div style="margin-top:-37px; padding-left:5px">[[Image:star.png|36px]]</div><div style="padding-left:45px; margin-top:-43px">

=== Known Issues ===
</div>
|}
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="8" |  
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

'''Mac OSX 10.4 Unable to Run Viewers 2.3.0 and 2.4.0'''
* {{Jira|STORM-790}} Viewer 2.3 and 2.4 don't run on Mac OSX 10.4 (Tiger) - Intel Macs running OSX 10.4 will be unable to run Second Life Viewers 2.3.0 and 2.4.0. This issue is a side-effect of the fix for the anti-aliasing bug SH-392. 

'''Display Names and Usernames Appear as "???"'''
* {{Jira|DN-202}} Display Name and Username showing as ??? - While we've made some progress in addressing this issue, we are still working hard on identifying the root cause of this problem, as not all Residents with Display Names enabled are encountering it. 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#FFD1D1; border:2px solid #F26C6C" | <div style="font-size:0"></div>
|}
|}
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #FBB117; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:cartella_yellow_exclaim.png|none]] <div style="margin-top:-37px; padding-left:5px"></div>
<div style="padding-left:45px; margin-top:-43px">

=== Supported Viewers ===
</div>
|}
| style="border-bottom:2px solid #FBB117; background:#fff;" width="8" |  
| style="border-bottom:2px solid #FBB117; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#FFF; border:2px solid #FBB117; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

With this release, we support the latest Second Life Releases, Viewer 2.4.0 (216989), Viewer 2.3.0 (214726) and Viewer 2.2.0 (212097), Viewer 2 Version 2.1.1 (208043) [to be deprecated mid-January 2011], the 1.23 Second Life Release (1.23.5), and Second Life Beta Viewer 2.4.0 (216393). 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#CFF; border:2px solid #FBB117" | <div style="font-size:0"></div>
|}
|}

Release Notes/Second Life Beta Viewer/2.3.0

2010-11-27T13:49:01Z

Ellla McMahon: Corrected Category

[[Category:Release Notes for Beta Versions]]

__TOC__
 

'''To learn more about the Viewer 2 series of Second Life Viewers, see the comprehensive [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/2.00 Release Notes for Viewer 2.0.0 (203055)]'''.
 
 
----

== Release Notes for Beta 3 - Second Life Beta Viewer 2.3.0 (214400) ==
Released November 11, 2010 

'''Installer Downloads'''

[http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/Second_Life_2-3-0-214400_BetaViewer_Setup.exe Windows] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife_2_3_0_214400_BETAVIEWER.dmg Mac] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife-i686-2.3.0.214400.tar.bz2 Linux] 
 

----

=== Crash and Performance Fixes ===
* {{Jira|ER-281}} Performance: Object cache limit is too low in the viewer
* {{Jira|SH-353}} Viewer crash when disabling Anisotropic Filtering
* {{Jira|SH-358}} [crashhunters] LLPipeline::renderBloom crash on Windows -- high occurrence on all cards
* {{Jira|VWR-21349}} [crashhunters] Crash in LLMultisampleBuffer::addColorAttachment
 

----

=== New Features and Enhancements ===
* {{Jira|DN-132}} [{{Jira|DN-11}}] As a landowner I should be able to see both usernames and display names in the top scripts list so that I can know if someone is overusing the region resources
 

----

=== Bug Fixes ===

* {{Jira|DN-141}} [{{Jira|DN-137}}] [[llGetDisplayName]] (and other new LSL functions) doesn't register (highlight in red) as an internal function in the script editor
* {{Jira|DN-188}} [{{Jira|DN-183}}] Inspectors and Profile images not available in IM history or local chat history
* {{Jira|DN-189}} [{{Jira|DN-183}}] ??? Showing in tooltip over profile image in IM history
* {{Jira|SH-280}} Anti-Aliasing broken in MAC Viewer 2.1.2/2.2.0/2.2.1
* {{Jira|SH-281}} Snapshots now include viewer chrome and side panel
* {{Jira|SH-325}} Add terminal / to SearchURL in viewer settings.xml
* {{Jira|SH-392}} [VWR-23604] Antialiasing + OS X 10.6 causes Viewer 2.3 to render the screen as a white "glow"
 

----

=== Translation and Localization Updates ===
* {{Jira|CT-633}} Translate Viewer 2.3 Set19
* {{Jira|INTL-5}} [STRINGS IN EN]
* {{Jira|INTL-6}} [STRINGS IN EN]
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:Red_bk.jpg|none]] <div style="margin-top:-37px; padding-left:5px">[[Image:star.png|36px]]</div><div style="padding-left:45px; margin-top:-43px">

=== Known Issues ===
</div>
|}
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="8" |  
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

'''64-Character Description Limit for Classifieds'''
* {{Jira|WEB-3052}} Classifieds description limited to 64 characters 

'''Notifications Tab in Preferences Not Working Properly'''
* {{Jira|LEAP-17}} [STORM-487] Notifications tab in Preferences not working properly 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#FFD1D1; border:2px solid #F26C6C" | <div style="font-size:0"></div>
|}
|}
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #FBB117; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:cartella_yellow_exclaim.png|none]] <div style="margin-top:-37px; padding-left:5px"></div>
<div style="padding-left:45px; margin-top:-43px">

=== Supported Viewers ===
</div>
|}
| style="border-bottom:2px solid #FBB117; background:#fff;" width="8" |  
| style="border-bottom:2px solid #FBB117; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#FFF; border:2px solid #FBB117; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

With this release, we support the two latest Second Life Releases, Viewer 2 Version 2.2.0 (212097) and Viewer 2 Version 2.1.1 (208043), the 1.23 Second Life Release (1.23.5), and Second Life Beta Viewer 2.3.0 (214400). 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#CFF; border:2px solid #FBB117" | <div style="font-size:0"></div>
|}
|}
 

----

== Release Notes for Beta 2 - Second Life Beta Viewer 2.3.0 (213435) ==
 Released November 3, 2010 

'''Installer Downloads'''

[http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/Second_Life_2-3-0-213435_BetaViewer_Setup.exe Windows] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife_2_3_0_213435_BETAVIEWER.dmg Mac] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife-i686-2.3.0.213435.tar.bz2 Linux] 
 

----

=== Crash and Performance Fixes ===
* {{Jira|DN-193}} [crashhunters] LLHudNameTag::setLabel
* {{Jira|DN-192}} [crashhunters] LLVOAvatar::clearNameTag
* {{Jira|VWR-23444}} Double-clicking a hint X button crashes the viewer
 

----

=== Bug Fixes ===
* {{Jira|DN-154}} Display Names only shown in Nearby Chat History when a user logs back in even if Usernames were shown in Chat during previous session
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:Red_bk.jpg|none]] <div style="margin-top:-37px; padding-left:5px">[[Image:star.png|36px]]</div><div style="padding-left:45px; margin-top:-43px">

=== Known Issues ===
</div>
|}
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="8" |  
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

'''Antialiasing Broken for OSX 10.6'''
* {{Jira|SH-392}} [VWR-23604] Antialiasing + OS X 10.6 causes Viewer 2.3 to render the screen as a white "glow" - Antialiasing is not functioning properly on many Macintosh machines. We expect to have this issue resolved in Beta 3. In the meantime, you may need to disable it by goiong to Me > Preferences > Graphics > Hardware and setting 'Antialiasing' to 'Disabled'. 

'''64-Character Description Limit for Classifieds'''
* {{Jira|WEB-3052}} Classifieds description limited to 64 characters 

'''Clicking a Resident Name Link in Nearby Chat Opens 'Place Profile''''
* {{Jira|STORM-390}} 'Place Profile' appears instead of 'Resident Profile' after clicking on user name in NearBy Chat Toast 

'''Notifications Tab in Preferences Not Working Properly'''
* {{Jira|STORM-487}} Notifications tab in Preferences not working properly 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#FFD1D1; border:2px solid #F26C6C" | <div style="font-size:0"></div>
|}
|}
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #FBB117; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:cartella_yellow_exclaim.png|none]] <div style="margin-top:-37px; padding-left:5px"></div>
<div style="padding-left:45px; margin-top:-43px">

=== Supported Viewers ===
</div>
|}
| style="border-bottom:2px solid #FBB117; background:#fff;" width="8" |  
| style="border-bottom:2px solid #FBB117; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#FFF; border:2px solid #FBB117; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

With this release, we support the two latest Second Life Releases, Viewer 2 Version 2.2.0 (212097) and Viewer 2 Version 2.1.1 (208043), the 1.23 Second Life Release (1.23.5), and Second Life Beta Viewer 2.3.0 (213435). 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#CFF; border:2px solid #FBB117" | <div style="font-size:0"></div>
|}
|}
 

----

== Release Notes for Beta 1 - Second Life Beta Viewer 2.3.0 (212977) ==
 Released October 27, 2010 

{{Postit|width=60%|Read the Viewer 2.3 Beta [http://blogs.secondlife.com/community/technology/blog/2010/10/27/viewer-23-beta-available-today-with-display-names-and-more blog post].}}
 

'''Installer Downloads'''

[http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/Second_Life_2-3-0-212977_BetaViewer_Setup.exe Windows] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife_2_3_0_212977_BETAVIEWER.dmg Mac] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife-i686-2.3.0.212977.tar.bz2 Linux] 
 

----

=== New Features and Enhancements ===
* '''Display Names''' - With Display Names, all Residents now have the ability to use two names: a unique username and an optional Display Name that you can change on a weekly basis. For more information, check out the [https://wiki.secondlife.com/wiki/Display_names_FAQ Display Names FAQ] and [https://wiki.secondlife.com/wiki/Display_names Knowledge Base article]. If you'd like to see how your feedback helped to shape and improve Display Names, take a look at [https://wiki.secondlife.com/wiki/Improvements_to_the_display_names_feature_as_a_result_of_your_feedback this page]
* '''Events''' - Group owners can now control event scheduling on group-owned land. You can find step-by-step instructions [https://wiki.secondlife.com/wiki/Linden_Lab_Official:Events here]
* '''UI Hints''' - We've added helpful pop-up hints for newer users around commonly used features, such as walk, inventory, sit and chat
* '''UI Optimizations''' - We've made many UI optimizations that have lead to a 30% framerate improvement on class 0 hardware, with similar improvements elsewhere
* '''Webkit Popups''' - UI-based web panels now have popup capability - and a UI to manage the experience
* '''Tutorial''' - A new web-based tutorial has been added to the side panel

 

----

=== Crash and Performance Fixes ===
* {{Jira|EXP-82}} Message of the day open in external browser notification not given until fully logged in - Now Crashes Viewer
* {{Jira|SH-173}} [VWR-22868] Development Viewer freezes just after startup / greedy with file handles / 'WARNING: ll_apr_warn_status: APR: Too many open files'
* {{Jira|SH-358}} [crashhunters] LLPipeline::renderBloom crash on Windows -- high occurrence on all cards
* {{Jira|SH-359}} [crashhunters] render_ui - high nail crash in render_ui on Windows, all cards
* {{Jira|STORM-166}} Memory leak in LLSelectNode::LLSelectNode (92 bytes per prim per interaction)
* {{Jira|STORM-163}} [VWR-14914] Port to SG 2.0 : Intermittent FPS drop related to 'audio' (main thread hangs often on openal lock)
* {{Jira|STORM-341}} [crashhunters] LLFilteredWearableListManager::populateList() [secondlife-bin llfilteredwearablelist.cpp]
 

----

=== Bug Fixes ===
* {{Jira|EVE-47}} Event formatting should appear in 'Profile' window
* {{Jira|EXP-14}} Voice morphing drop down missing and layout issue in floater_voice_controls.xml
* {{Jira|EXP-56}} Add support for file picking to LLQtWebKit and hook up to media plugin
* {{Jira|EXP-29}} Implement pop-up blocking
* {{Jira|EXP-74}} Pop-up warning given for links in Home Side Panel in Viewer
* {{Jira|EXP-77}} Pop-up warning flashes on and off even when all popups are enabled in settings
* {{Jira|EXP-78}} Javascript window.open function with no size parameters opens a tiny window when all popups setting is enabled
* {{Jira|SH-280}} Anti-Aliasing broken in MAC Viewer 2.1.2/2.2.0/2.2.1
* {{Jira|SH-319}} Anti-Aliasing enable/disable not preserved correctly when cancel out of preferences
* {{Jira|SNOW-734}} Show inspectors for avatars on the MiniMap
* {{Jira|STORM-122}} Clean up some obsolete floaters
* {{Jira|STORM-128}} [Usability] No (easy) way to see who has permission to 'See my online status', 'See me on the map', or 'Edit, delete or take my objects'
* {{Jira|STORM-133}} Scroller doesn't follow the cursor if cursor is being moved by keyboard arrow buttons
* {{Jira|STORM-137}} Obsolete FMOD version in client
* {{Jira|STORM-161}} Re-implement Menu item to hide object selection outlines for 2.0
* {{Jira|STORM-162}} Assertion 'mNumDescendantsSelected >= 0' failed
* {{Jira|STORM-173}} As a builder, I want to have a menu item available so that I can return object more easily to their owner
* {{Jira|STORM-187}} Opening the sidebar shrinks a wide chat text window, but closing doesn't restore it
* {{Jira|STORM-196}} 'Undo changes' button is absent on 'Edit wearable' panel
* {{Jira|STORM-199}} Dragging an object from Library into COF adds copy of item, does not wear
* {{Jira|STORM-207}} Favorites overflow menu doesn't close by ESC
* {{Jira|STORM-210}} People you called via Adhoc are not shown in Recent tab
* {{Jira|STORM-211}} Fade timer is reset for all toasts displayed in the notificaitons channel
* {{Jira|STORM-213}} URL-name of object is shown as hyperlink on group notification toast
* {{Jira|STORM-214}} URL-name of pick is shown as hyperlink on 'My Picks' SP
* {{Jira|STORM-215}} URL-name of group is shown as hyperlink on 'Build Tools' floater
* {{Jira|STORM-227}} I'd want to retrieve where I have set the Cache Location reading Preferences => Setup
* {{Jira|STORM-228}} 'Loading / Done' text is cropped on the bottom of 'Find' floater
* {{Jira|STORM-233}} [VWR-21377] Script Editor does not recognize CTRL-F
* {{Jira|STORM-248}} My Inventory: 'Share' button is enabled if worn wearable is multi-selected
* {{Jira|STORM-249}} Only last selected wearable from multi-selection in 'My Inventory' is worn after 'Wear' button was pressed
* {{Jira|STORM-253}} slplugin.cpp uses deprecated FrontWindow() calls
* {{Jira|STORM-256}} Corrupted lines above mini location bar when navigation and favorites bar hidden
* {{Jira|STORM-263}} Cog button in lower-left of sidebar panel does not close popup menu on second click
* {{Jira|STORM-266}} Undocked PEOPLE tab does not allow archived group notices to be read.
* {{Jira|STORM-269}} Extraneous text in the About Land floater
* {{Jira|STORM-279}} Inability to uncheck avatar cloth in Ultra graphics settings, despite debug setting working.
* {{Jira|STORM-289}} Internal browser navigation bar disappears after minimize/restore
* {{Jira|STORM-291}} [LEAP-5] The chat bar is in the middle of the bottom bar and cannot be moved back to its correct location
* {{Jira|STORM-296}} Cursor doesn't change when trying to drag and drop non-landmark items into Favorites folder
* {{Jira|STORM-298}} My Landmarks panel scrolls down while deleting a landmark from Favorites bar
* {{Jira|STORM-299}} World map floater opens instead Mini-map if double-click on minimized Mini-map
* {{Jira|STORM-301}} Camera view remains on Edit Appearance mode after undocked 'My Appearance' tab was minimized while being in 'Edit Outfit' mode
* {{Jira|STORM-302}} Parcel lists scroll bar overlaps with other components if panel is undocked
* {{Jira|STORM-307}} URL-name of outfit is shown as hyperlink on 'My Appearance' tab
* {{Jira|STORM-358}} URL-name of object is shown as a hyperlink in the nearby chat toasts
* {{Jira|STORM-359}} URL-name of object is shown as a hyperlink in the llGiveInventory dlg
* {{Jira|STORM-360}} URL-name of object is shown as a hyperlink in Message Well window
* {{Jira|STORM-365}} Attachments are visible in the mouselook mode
* {{Jira|STORM-376}} Toast close button sometimes doesn't disappear
* {{Jira|STORM-381}} Impossible to join/create group from People tab > My Groups
* {{Jira|STORM-386}} URL-name of object is shown as a hyperlink in the nearby chat console 'new message' hint
* {{Jira|VWR-17653}} Unable to view profile from minimap
 

----

=== Translation and Localization Updates ===
* {{Jira|CT-575}} Viewer 2.x CT translation, set7 and on
* {{Jira|PLAT-40}} Installing Polish Viewer ends up getting Danish
* {{Jira|STORM-153}} [HARDCODE] Conference and non-existent IM session name strings are hardcoded
* {{Jira|STORM-189}} [TRUNCATION] Many Langs - select build tools dialog
* {{Jira|STORM-190}} [TRUNCATION] Many Langs - 'Next Owner:'in floatear_bulk_perms.xml
 

----

=== Source and Build Changes ===
* {{Jira|SNOW-287}} Build of LLPlugin fails on 64bit linux due to non PIC code linking into the DSO
* {{Jira|SNOW-592}} Gstreamer 0.10.28 standalone build failure
* {{Jira|SNOW-651}} Standalone build failure r3349 and r3484, cmake error on SLPlugin
* {{Jira|SNOW-654}} Bulding of integration_tests when not needed
* {{Jira|SNOW-650}} Tries to build pulseaudio when pulseaudio not found
* {{Jira|SNOW-747}} Standalone linux without pulseaudio will have media_plugin failure
* {{Jira|SNOW-764}} Bugs showing when compiling with optimization
* {{Jira|STORM-168}} Python import cleanup from SNOW-201 only partially present in 2.0
* {{Jira|STORM-222}} No such file or directory: indra/llxuixml/llxuiparser.cpp:32:25: error: expat/expat.h
* {{Jira|STORM-275}} [VWR-20893] Class Linux_x86_64Manifest missing from viewer_manifest.py
* {{Jira|STORM-282}} [SNOW-599] Build failure on standalone linux due to missing pulseaudio. Patches to allow PulseAudio optional
* {{Jira|STORM-317}} [SNOW-746] Finished Google BreakPad cmake for standalone
* {{Jira|STORM-363}} [SNOW-748] Building on OSX 10.6 fails with "warning: -mdynamic-no-pic overrides - fpic or -fPIC"
* {{Jira|STORM-364}} [SNOW-512] Build of LLPlugin fails on 64bit linux due to non PIC code linking into the DSO (2.0 code base)
* {{Jira|STORM-366}} [VWR-20911] CMake build arch detection is inaccurate and incomplete
* {{Jira|STORM-374}} [SNOW-756] LL_TESTS fail on standalone
* {{Jira|VWR-20891}} Missing LL_TEST conditions in indra/viewer_components/login/CMakeLists.txt
* {{Jira|VWR-23181}} CLONE -Tries to build pulseaudio when pulseaudio not found
* {{Jira|VWR-23385}} LL_TESTS fail on standalone
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:Red_bk.jpg|none]] <div style="margin-top:-37px; padding-left:5px">[[Image:star.png|36px]]</div><div style="padding-left:45px; margin-top:-43px">

=== Known Issues ===
</div>
|}
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="8" |  
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

'''Antialiasing Broken for OSX 10.6'''
* {{Jira|SH-392}} [VWR-23604] Antialiasing + OS X 10.6 causes Viewer 2.3 to render the screen as a white "glow" - If you're running OSX 10.6, go to Me > Preferences > Graphics > Hardware and set 'Antialiasing' to 'Disabled'. 

'''64-Character Description Limit for Classifieds'''
* {{Jira|WEB-3052}} Classifieds description limited to 64 characters 

''''Place Profile' Appears Instead of 'Resident Profile''''
* {{Jira|STORM-390}} 'Place Profile' appears instead of 'Resident Profile' after clicking on user name in NearBy Chat Toast 

'''Notifications Tab in Preferences Not Working Properly'''
* {{Jira|STORM-487}} Notifications tab in Preferences not working properly 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#FFD1D1; border:2px solid #F26C6C" | <div style="font-size:0"></div>
|}
|}
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #FBB117; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:cartella_yellow_exclaim.png|none]] <div style="margin-top:-37px; padding-left:5px"></div>
<div style="padding-left:45px; margin-top:-43px">

=== Supported Viewers ===
</div>
|}
| style="border-bottom:2px solid #FBB117; background:#fff;" width="8" |  
| style="border-bottom:2px solid #FBB117; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#FFF; border:2px solid #FBB117; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

With this release, we support the two latest Second Life Releases, Viewer 2 Version 2.2.0 (212097) and Viewer 2 Version 2.1.1 (208043), the 1.23 Second Life Release (1.23.5), and Second Life Beta Viewer 2.3.0 (212977). 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#CFF; border:2px solid #FBB117" | <div style="font-size:0"></div>
|}
|}

Old versions

2010-11-25T22:56:47Z

Ellla McMahon: Added Old Version 2.2.0 from Release Notes http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/2.2.0

__NOTOC__
{{Help|Viewer=*}}

{{Jumpto}}
= Introduction =

{{KBwarning|1=This is an ''archive'' of previous viewer versions released by [[Linden Lab]]. Mandatory viewer updates contain important security and crash fixes as well as new features that aren't supported by older viewers, and should be run whenever possible. '''Use an old version at your own risk.'''}}

== Setting the channel version ==

Unless the viewer is still supported, to connect to the main grid you need to change the viewer's channel setting. For a guide to setting the viewer channel, see [[Get_source_and_compile#Channels_and_Versions]].

''(NOTE: Some versions are now too old to connect period)''

== Accessing different grids ==

If you want to access a different grid for testing purposes, you can do so two ways.

# Access grid selection from the login screen. On some versions, you need to type {{KeyCombo|ctrl=*|shift=*|G}} at the login screen. For others, you need to set the debug setting <code>usedebugLogin</code> to TRUE.
# Use the client parameters.
::* [[Client_parameters|1.20+ Client parameters]]
::* [[Pre_1.20_Client_parameters]]

= Release 2.x =

{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Release Version
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
==2.2.0==
|
* [http://download.cloud.secondlife.com/Viewer-2-2/Second_Life_2-2-0-212097_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/Viewer-2-2/SecondLife-i686-2.2.0.212097.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/Viewer-2-2/SecondLife_2_2_0_212097.dmg Mac]
| align="left"|
* [[Release Notes/Second_Life_Release/2.2.0|Release Notes]]
|-
|
==2.1.1==
|
* [http://download.cloud.secondlife.com/Viewer-2-1/Second_Life_2-1-1-208043_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/Viewer-2-1/SecondLife-i686-2.1.1.208043.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/Viewer-2-1/SecondLife_2_1_1_208043.dmg Mac]
| align="left"|
* [[Release Notes/Second Life Release/2.1.1|Release Notes]]
* Bug fix release
|-
|
==2.1.0==
|
* [http://download.cloud.secondlife.com/Viewer-2-1/Second_Life_2-1-0-207030_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/Viewer-2-1/SecondLife-i686-2.1.0.207030.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/Viewer-2-1/SecondLife_2_1_0_207030.dmg Mac]
| align="left"|
* [[Release Notes/Second Life Release/2.1|Release Notes]]
* Multi-wearables, multi-attachments, UI fixes, voice morphing, ads in menus
|-
|
==2.0.1==
|
* [http://download.cloud.secondlife.com/Viewer-2/Second_Life_2-0-1-203797_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/Viewer-2/SecondLife-i686-2.0.1.203797.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/Viewer-2/SecondLife_2_0_1_203797.dmg Mac]
| align="left"|
* [[Release Notes/Second Life Release/2.0.1|Release Notes]]
* Bug fix release
|-
|
==2.0.0==
|
* [http://download.cloud.secondlife.com/Viewer-2/Second_Life_2-0-0-203055_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/Viewer-2/SecondLife-i686-2.0.0.203055.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/Viewer-2/SecondLife_2_0_0_203055.dmg Mac]
|align="left"|
*[[Release Notes/Second Life Release/2.00|Release Notes]]
* Major UI revision, shared media, outfits, avatar alpha and tattoos, navigation bar, new texture pipeline, all-HTML search, teleport history, favorites, removed PowerPC support from Mac binary releases
* (no longer available for download?)
|}

= Release 1.x =

{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Release Version
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
==1.23.5==
|
* [http://download.cloud.secondlife.com/Second_Life_1-23-5-136262_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/SecondLife-i686-1.23.5.136262.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/SecondLife_1_23_5_136262.dmg Mac]
| align="left"|
* Fixes a security hole in 1.23.4 ([http://svn.secondlife.com/trac/linden/changeset/2895 source])
* [http://blogs.secondlife.com/community/technology/release/blog/2009/10/15/viewer-1235-update-released blog post]
|-
|
==1.23.4==
|
* [http://download.cloud.secondlife.com/Second_Life_1-23-4-123908_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/SecondLife-i686-1.23.4.123908.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/SecondLife_1_23_4_123908.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release/1.23 | Release notes]]
* Adult Content Access & Filtering changes hit release.
|-
|
==1.22.11==
|
* [http://download.cloud.secondlife.com/Second_Life_1-22-11-113941_Setup.exe Windows]
|
* [http://download.cloud.secondlife.com/SecondLife-i686-1.22.11.113941.tar.bz2 Linux]
|
* [http://download.cloud.secondlife.com/SecondLife_1_22_11_113941.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release/1.22 | Release notes]]
* Picking changes hit release.
* New Vivox voice SDK.
|-
|
==1.21.6==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-21-6-99587_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.6.99587.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_21_6_99587.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release/1.21 | Release notes]]
* [[Mono]] compiling hits release.
* [http://forums.secondlife.com/showthread.php?t=287702?lang=en Forum thread]
|-
|
==1.20.17==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-20-17-98669_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_17_98669.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_20_17_98669.dmg Mac]
| align="left"|
* [[Release_Notes#Release_Notes_for_Second_Life_1.20.17_Oct_6th.2C_2008 | Release notes]]
* [http://status.secondlifegrid.net/2008/10/06/post275/ Security fix].
|-
|
==1.20.16==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-20-16-97603_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_16_97603.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_20_16_97603.dmg Mac]
| align="left"|
* [[Release_Notes#Release_Notes_for_Second_Life_1.20.16_Sept_26th.2C_2008 | Release notes]]
* Security fix.
|-
|
==1.20.15==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-20-15-92456_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_15_92456.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_20_15_92456.dmg Mac]
| align="left"|
* [[Release_Notes#Release_Notes_for_Second_Life_1.20.15_July_23rd.2C_2008 | Release notes]]
* [[Dazzle]] hits release.
|-
|
==1.19.1.4==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-19-1-4_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_19_1_4.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_19_1_4.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/04/02/the-dawning-of-a-new-viewer-second-life-1191-now-available/ Release notes]
* [[WindLight]] hits release.
|-
|
==1.19.0.5==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-19-0-5_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_19_0_5.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_19_0_5.dmg Mac]
| align="left"|
* Fixed a security flaw in 1.19.0.4 a day later. See [http://blog.secondlife.com/2008/02/29/update-from-11904-to-11905-viewer-required-earlier-still-allowed/ the blog]
|-
|
==1.19.0.4==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-19-0-4_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_19_0_4.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_19_0_4.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.19.0.284.29_February_28th.2C_2008 Release notes]
|-
|
==1.18.5.3==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-18-5-3_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_5_3.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_5_3.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.18.5.283.29_November_29.2C_2007 Release notes]
|-
|
==1.18.4.3==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second_Life_1-18-4-3_Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_4_3.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_4_3.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.18.4.283.29_November_7.2C_2007 Release notes]
|-
|
==1.18.3.5==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-3-5%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_3_5.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_3_5.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.18.3.285.29_September_28.2C_2007 Release notes]
|-
|
==1.18.2.1==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-2-1%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_2_1.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_2_1.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.18.2.280.29_August_10.2C_2007 Release notes]
|-
|
==1.18.2.0==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-2-0%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_2_0.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_2_0.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.18.2.280.29_August_10.2C_2007 Release notes]
|-
|
==1.18.1.2==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-1-2%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_1_2.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_1_2.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.18.1.282.29_August_2.2C_2007 Release notes]
|-
|
==1.18.0.6==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-6%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_6.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_6.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.18.0.286.29_July_11.2C_2007 Release notes]
|-
|
==1.18.0.5==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-5%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_5.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_5.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/07/10/second-life-1180-release-scheduled-for-wednesday-july-11th/ Release Notes]
|-
|

==1.17.3.1==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-3-1%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_3_1.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_17_3_1.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/07/09/optional-viewer-11731-available/ Release Notes]
|-
|

==1.17.3.0==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-3-0%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_3_0.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_17_3_0.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.17.3.280.29_July_5.2C_2007 Release notes]
|-
|
==1.17.2.0==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-2-0%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_2_0.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_17_2_0.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.17.2.280.29_June_27.2C_2007 Release notes]
|-
|
==1.17.1.0==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-1-0%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_1_0.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_17_1_0.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.17.1.280.29_June_22.2C_2007 Release notes]
|-
|
==1.17.0.2==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-0-2%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_0_2.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_17_0_2.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.17.0.2812.29_June_13.2C_2007 Release notes]
|-
|
==1.16.0.6==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-6%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_6.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_6.dmg Mac]
| align="left"|
|-
|
==1.16.0.5==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-5%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_5.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_5.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.16.0.285.29_May_23.2C_2007 Release notes]
|-
|
==1.15.1.3==
|
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-15-1-3%20Setup.exe Windows]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_15_1_3.tar.bz2 Linux]
|
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_15_1_3.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.15.1.283.29_May_14.2C_2007 Release notes]
|-
|
==1.15.0.2==
| width="120px" |
* [http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-15-0-2%20Setup.exe Windows]
| width="120px" |
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_15_0_2.tar.bz2 Linux]
| width="120px" |
* [http://download-secondlife-com.s3.amazonaws.com/SecondLife_1_15_0_2.dmg Mac]
| align="left"|
* [http://wiki.secondlife.com/wiki/Release_Notes#Release_Notes_for_Second_Life_1.15.0.282.29_April_25.2C_2007 Release notes]
|-
|}

= Release Candidate =
Before Viewer 2, "Release Candidate" was a public beta build of the main viewer. Public Viewer 2 prereleases are are now called "Alpha" or "Beta".

== Version 1.23 ==
{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Release Candidate
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
===RC 1.23.4.123523===
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/123523/Second_Life_1-23-4-123523_ReleaseCandidate_Setup.exe Windows]
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/123523/SecondLife-i686-1.23.4.123523.tar.bz2 Linux]
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/123523/SecondLife_1_23_4_123523_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.23#Release_Notes_for_Second_Life_1.23.284.29_Release_Candidate__-__June_11th.2C_2009 | Release notes]]
* Severe avatar baking issues.
|-
|
===RC 1.23.3.122255===
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/122255/Second_Life_1-23-3-122255_ReleaseCandidate_Setup.exe Windows]
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/122255/SecondLife-i686-1.23.3.122255.tar.bz2 Linux]
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/122255/SecondLife_1_23_3_122255_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.23#Release_Notes_for_Second_Life_1.23.283.29_Release_Candidate__-__June_3rd.2C_2009 | Release notes]]
* Severe avatar baking issues.
|-
|
===RC 1.23.2.120719===
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/120719/Second_Life_1-23-2-120719_ReleaseCandidate_Setup.exe Windows]
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/120719/SecondLife-i686-1.23.2.120719.tar.bz2 Linux]
|
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/120719/SecondLife_1_23_2_120719_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.23#Release_Notes_for_Second_Life_1.23.282.29_Release_Candidate__-__May_20th.2C_2009 | Release notes]]
|-
|
===RC 1.23.1.119104===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-23-1-119104_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.23.1.119104.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_23_1_119104_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.23#Release_Notes_for_Second_Life_1.23.281.29_Release_Candidate__-__May_7th.2C_2009 | Release notes]]
|-
|
===RC 1.23.0.118378===
| width="120px" |
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/118378/Second_Life_1-23-0-118378_ReleaseCandidate_Setup.exe Windows]
| width="120px" |
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/118378/SecondLife-i686-1.23.0.118378.tar.bz2 Linux]
| width="120px" |
* [http://automated-builds-secondlife-com.s3.amazonaws.com/viewer-rc-frozen/118378/SecondLife_1_23_0_118378_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.23#Release_Notes_for_Second_Life_1.23.280.29_Release_Candidate__-__April_29th.2C_2009 | Release notes]]
|-
|}

== Version 1.22 ==
{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Release Candidate
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
===RC 1.22.11.113976===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-11-113976_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.11.113976.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_11_113976_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_Release_1.22.2811.29__-__Mar_11th.2C_2009 | Release notes]]
|-
|
===RC 1.22.10.112620===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-10-112620_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.10.112620.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_10_112620_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_Release_1.22.2810.29__-__Feb_26th.2C_2009 | Release notes]]
|-
|
===RC 1.22.9.110075===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-9-110075_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.9.110075.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_9_110075_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.289.29__-__February_12th.2C_2009 | Release notes]]
|-
|
===RC 1.22.8.109366===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-8-109366_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.8.109366.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_8_109366_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.288.29__-__February_5th.2C_2009 | Release notes]]
|-
|
===RC 1.22.7.108773===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-7-108773_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.7.108773.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_7_108773_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.287.29_January_28th.2C_2009 | Release notes]]
|-
|
===RC 1.22.6.108361===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-6-108361_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.6.108361.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_6_108361_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.286.29_January_22nd.2C_2009 | Release notes]]
|-
|
===RC 1.22.5.107013===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-5-107013_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.5.107013.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_5_107013_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.285.29_January_7th.2C_2009 | Release notes]]
|-
|
===RC 1.22.4.106127===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-4-106127_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.4.106127.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_4_106127_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.284.29_December_18th.2C_2008 | Release notes]]
|-
|
===RC 1.22.3.105377===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-3-105377_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.3.105377.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_3_105377_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.283.29_December_11th.2C_2008 | Release notes]]
|-
|
===RC 1.22.2.104576===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-2-104576_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.2.104576.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_2_104576_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.282.29_December_3rd.2C_2008 | Release notes]]
|-
|
===RC 1.22.1.103637===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-1-103637_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.1.103637.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_1_103637_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.281.29_November_24th.2C_2008 | Release notes]]
|-
|
===RC 1.22.0.103345===
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-22-0-103519_ReleaseCandidate_Setup.exe Windows]
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.22.0.103345.tar.bz2 Linux]
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_22_0_103345_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.22#Release_Notes_for_Second_Life_1.22.280.29_November_20th.2C_2008 | Release notes]]
|-
|}

== Version 1.21 ==
{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Release Candidate
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
===RC 1.21.5.98701===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-21-5-98701_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.5.98701.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_21_5_98701_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.21#Release_Notes_for_Second_Life_1.21.285.29_Oct_6th.2C_2008 | Release notes]]
|-
|
===RC 1.21.4.98167===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-21-4-98167_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.4.98167.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_21_4_98167_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.21#Release_Notes_for_Second_Life_1.21.284.29_Oct_1st.2C_2008 | Release notes]]
|-
|
===RC 1.21.3.97611===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-21-3-97611_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.3.97611.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_21_3_97611_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.21#Release_Notes_for_Second_Life_1.21.283.29_Sept_26th.2C_2008 | Release notes]]
|-
|
===RC 1.21.2.96080===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-21-2-96080_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.2.96080_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_21_2_96080_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.21#Release_Notes_for_Second_Life_1.21.282.29_Sept_10th.2C_2008 | Release notes]]
|-
|
===RC 1.21.1.95603===
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-21-1-95603_ReleaseCandidate_Setup.exe Windows]
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.1.95603.tar.bz2 Linux]
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_21_1_95603_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.21#Release_Notes_for_Second_Life_1.21.281.29_Sept_4th.2C_2008 | Release notes]]
* Not usable on a Mac PPC.
|-
|
===RC 1.21.0.95157===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-21-0-95157_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.0.95157.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_21_0_95157_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [[Release_Notes/Second_Life_Release_Candidate/1.21#Release_Notes_for_Second_Life_1.21.280.29_August_28th.2C_2008 | Release notes]]
* Mono script compiling hits RC.
|-
|}

== Version 1.20 ==
{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Release Candidate
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
===RC 1.20.14.92115===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-14-92115_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_14_92115_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_14_92115_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/07/16/now-available-optional-release-candidate-viewer-120-rc14/ Release notes]
|-
|
===RC 1.20.13.91658===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-13-91658_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_13_91658_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_13_91658_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/07/10/now-available-optional-release-candidate-viewer-120-rc13-switch-between-skins/ Release notes]
* Skin switching.
|-
|
===RC 1.20.12.90824===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-12-90824_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_12_90824_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_12_90824_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/07/03/now-available-optional-release-candidate-viewer-120-rc12/ Release notes]
|-
|
===RC 1.20.11.90229===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-11-90229_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_11_90229_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_11_90229_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/06/25/now-available-optional-release-candidate-viewer-120-rc11-dazzle-we-hear-you Release notes]
|-
|
===RC 1.20.10.89467===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-10-89467_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_10_89467_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_10_89467_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/06/12/new-release-candidate-viewer-120-rc10-available/ Release notes]
|-
|
===RC 1.20.9.88980===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-9-88980_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_9_88980_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_9_88980_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/06/05/new-release-candidate-viewer-120-rc9-available Release notes]
* Not usable on a Mac PowerPC.
|-
|
===RC 1.20.8.88152===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-8-88152_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_8_88152_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_8_88152_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/05/23/new-release-candidate-viewer-120-rc8-available/ Release notes]
|-
|
===RC 1.20.7.87883===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-7-87883_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_7_87883_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_7_87883_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/05/21/new-release-candidate-viewer-120-rc7-available/ Release notes]
* Can't buy land, crashes macs.
|-
|
===RC 1.20.6.86925===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-6-86925_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_6_86925_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_6_86925_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/05/07/new-release-candidate-viewer-120-rc6-available/ Release notes]
|-
|
===RC 1.20.5.86279===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-5-86279_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_5_86279_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_5_86279_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/05/01/new-release-candidate-viewer-120-rc5-available/ Release notes]
|-
|
===RC 1.20.4.85828===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-4-85828_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_4_85828_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_4_85828_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/04/24/new-release-candidate-viewer-120-rc4-available/ Release notes]
|-
|
===RC 1.20.3.85643===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-3-85643_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_3_85643_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_3_85643_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/04/23/new-release-candidate-viewer-120-rc3-available/ Release notes]
* Crashes on edit appearance.
|-
|
===RC 1.20.2.85278===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-2-85278_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_2_85278_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_2_85278_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/04/18/new-release-candidate-viewer-120-rc2-available/ Release notes]
|-
|
===RC 1.20.1.84760===
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-1-84760_ReleaseCandidate_Setup.exe Windows]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_1_84989_RELEASECANDIDATE.tar.bz2 Linux]
|
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_1_84760_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/04/15/new-release-candidate-viewer-120-rc1-available/ Release notes]
* Fixed Linux version.
|-
|
===RC 1.20.0.84432===
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-20-0-84432_ReleaseCandidate_Setup.exe Windows]
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_0_84432_RELEASECANDIDATE.tar.bz2 Linux]
| width="120px" |
* [http://release-candidate-secondlife-com.s3.amazonaws.com/SecondLife_1_20_0_84432_RELEASECANDIDATE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/04/09/updated-new-release-candidate-viewer-120-rc0-available/ Release notes]
|-
|}

= First Look =

{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | First Look Version
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;" | Notes
|-
|
==FL 1.21.3.100141==
| align="left"|
* [http://firstlook-secondlife-com.s3.amazonaws.com/Second_Life_1-21-3-100141_FirstLookSLim_Setup.exe Windows SLim-compatible viewer]
* [http://firstlook-secondlife-com.s3.amazonaws.com/SLim-2.1.3010.1763-Release.msi Windows SLim client]
| align="left"|
* [http://firstlook-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.3.100141_FIRSTLOOKSLIM.tar.bz2 Linux SLim-compatible viewer]
| align="left"|
* [http://firstlook-secondlife-com.s3.amazonaws.com/SecondLife_1_21_3_100141_FIRSTLOOKSLIM.dmg Mac SLim-compatible viewer]
* [http://firstlook-secondlife-com.s3.amazonaws.com/SLim-2.1.3010.1763-Release.dmg Mac SLim client]
| align="left"|
* [http://secondlife.com/SLim/ SLim First Look] (SL IM client).
* [[Linden Lab Official:About the SLim Client|Support page]].
* Note: there's a SLim Linux viewer but no SLim linux client.
* Note: you need to create a separate account with Vivox.
|-
|

==FL 1.19.0.82745==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-19-0-82745_FirstLookDazzle_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_19_0_82745_FIRSTLOOKDAZZLE.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_19_0_82745_FIRSTLOOKDAZZLE.dmg Mac]
| align="left"|
* [[Dazzle]] First Look
|-
|
==FL 1.19.0.82521==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-19-0-82521_FirstLookDazzle_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_19_0_82521_FIRSTLOOKDAZZLE.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_19_0_82521_FIRSTLOOKDAZZLE.dmg Mac]
| align="left"|
* [[Dazzle]] First Look
|-
|
==FL 1.19.0.80267==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-19-0-80267_FirstLookDazzle_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_19_0_80267_FIRSTLOOKDAZZLE.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_19_0_80267_FIRSTLOOKDAZZLE.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/02/19/dazzle/ Release Notes]
* [[Dazzle]] First Look.
|-
|
==FL 1.19.0.80044==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-19-0-80044_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_19_0_80044_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_19_0_80044_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/02/15/new-small-update-windlight-viewer-80042/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.19.0.79674==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-19-0-79674_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_19_0_79674_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_19_0_79674_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/02/12/new-windlight-viewer-79674/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|

==FL 1.19.0.79185==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-19-0-79185_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_19_0_79185_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_19_0_79185_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/02/05/new-windlight-viewer-79185-ati-talk/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|

==FL 1.18.6.77495==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-6-77495_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_6_77495_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_6_77495_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/01/23/new-windlight-viewer-77495-mac-talk/ Release Notes]
* 2nd [[WindLight]] First Look.
* Windlight now usable for MacBook Pro users.
|-
|
==FL 1.18.6.76886==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-6-76886_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_6_76886_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_6_76886_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2008/01/10/new-windlight-viewer-76886/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.6.76453==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-6-76453_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_6_76453_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_6_76453_WINDLIGHT.dmg Mac]
|align="left"|
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.6.76116==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-6-76116_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_6_76116_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_6_76116_WINDLIGHT.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/12/21/the-new-windlight-viewer-pondering-aesthetics-76116/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.6.75762==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-6-75762_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_6_75762_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_6_75762_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/12/17/new-windlight-viewer-extended-commentary-75762/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.6.74965==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-6-74965_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_6_74965_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_6_74965_WINDLIGHT.dmg Mac]
| align="left"|
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.5.75173==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-5-75173_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_5_75173_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_5_75173_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/12/06/new-windlight-viewer-75173/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.5.74965==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-5-74965_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_5_74965_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_5_74965_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/12/04/super-cool-new-windlight-first-look-viewer/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.5.74642==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-5-74642_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_5_74642_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_5_74642_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/11/29/new-windlight-first-look-viewer/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.5.74061==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-5-75061_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_5_74061_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_5_74061_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/11/21/windlight-first-look-viewer-update/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.5.73655==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second_Life_1-18-5-73655_WindLight_Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_18_5_73655_WINDLIGHT.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_5_73655_WINDLIGHT.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/11/14/windlight-first-look-is-back/ Release Notes]
* 2nd [[WindLight]] First Look.
|-
|
==FL 1.18.1.136==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-18-1-136%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_1_136_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [[Voice]] First Look.
|-
|
==FL 1.18.1.134==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-18-1-134%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_1_134_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [http://secondlife.wikia.com/index.php/Version_1.18.1#-_1.18.1.28134.29_July_27.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.18.0.129==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-18-0-129%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_0_129_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.18.0#-_1.18.0.28129.29_July_17.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.18.0.127==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-18-0-127%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_0_127_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.18.0#-_1.18.0.28127.29_July_12.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.18.0.126==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-18-0-126%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_0_126_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.18.0#-_1.18.0.28126.29_July_12.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.18.0.125==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-18-0-125%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_18_0_125_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.18.0#-_1.18.0.28125.29_July_11.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.17.2.122==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-17-2-122%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_17_2_122_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.17.2#-_1.17.2.28122.29_July_3.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.17.2.120==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-17-2-120%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_17_2_120_VOICEFIRSTLOOK.dmg Mac]
|align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.17.2#-_1.17.2.28120.29_June_26.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.17.2.119==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-17-2-119%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_17_2_119_VOICEFIRSTLOOK.dmg Mac]
|align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.17.2#-_1.17.2.28119.29_June_28.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.17.2.117==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-17-2-117%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_17_2_117_VOICEFIRSTLOOK.dmg Mac]
|align="left"|
* [[Voice]] First Look.
|-
|
==FL 1.17.0.115==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-17-0-115%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_17_0_115_VOICEFIRSTLOOK.dmg Mac]
|align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.17.0#-_1.17.0.28115.29_June_21.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.17.0.113==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-17-0-113%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_17_0_113_VOICEFIRSTLOOK.dmg Mac]
| align="left"|
* [http://secondlife.wikia.com/wiki/Version_1.17.0#-_1.17.0.28113.29_June_14.2C_2007 Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.17.0.112==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-17-0-112%20Voice%20First%20Look%20Setup.exe Windows]
|
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_17_0_112_VOICEFIRSTLOOK.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/06/13/voice-first-look-viewer-available-for-the-live-grid/ Release Notes]
* [[Voice]] First Look.
|-
|
==FL 1.16.0.62469==
|
* [http://www.newoddity.com/Second_Life/Second%20Life%201-16-0-62469%20(FIRSTLOOKWINDLIGHT)%20Setup.exe Windows]
|
|
* [http://www.newoddity.com/Second_Life/SecondLife_1_16_0_62469_FIRSTLOOKWINDLIGHT.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/05/29/windlight-first-look-viewer-released/ Release Notes]
* 1st [[WindLight]] First Look.
|-
|

==FL 1.13.4.9==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-13-4-9%20(FIRSTLOOK)%20Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_13_4_9_FIRSTLOOK.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_13_4_9_FIRSTLOOK.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/03/21/first-look-update-11349-please-update/ Release Notes]
* [http://blog.secondlife.com/2007/01/12/first-look-render-pipeline-improvements/ New render pipeline]
|-
|
==FL 1.13.4.59748==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-13-4-59748%20(FIRSTLOOK)%20Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_13_4_59748_FIRSTLOOK.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_13_4_59748_FIRSTLOOK.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/03/26/1140-viewer-update-postponed-until-tuesday-morning-preview-available/ Release Notes]
* [http://blog.secondlife.com/2007/01/12/first-look-render-pipeline-improvements/ New render pipeline]
|-
|
==FL 1.13.4.59668==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-13-4-59668%20(FIRSTLOOK)%20Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_13_4_59668_FIRSTLOOK.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_13_4_59668_FIRSTLOOK.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/03/23/1140-update-monday-preview-available-for-download/ Release Notes]
* [http://blog.secondlife.com/2007/01/12/first-look-render-pipeline-improvements/ New render pipeline]
|-
|
==FL 1.13.4.59558==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-13-4-59558%20(FIRSTLOOK)%20Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_13_4_59558_FIRSTLOOK.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_13_4_59558_FIRSTLOOK.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/03/21/first-look-update-59558/ Release Notes]
* [http://blog.secondlife.com/2007/01/12/first-look-render-pipeline-improvements/ New render pipeline]
|-
|
==FL 1.13.4.59492==
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-13-4-59492%20(FIRSTLOOK)%20Setup.exe Windows]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_13_4_59492_FIRSTLOOK.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_13_4_59492_FIRSTLOOK.dmg Mac]
|align="left"|
* [http://blog.secondlife.com/2007/03/20/first-look-update-59492-please-update/ Release Notes]
* [http://blog.secondlife.com/2007/01/12/first-look-render-pipeline-improvements/ New render pipeline]
|-
|
==FL 1.13.4.59315==
| width="120px" |
* [http://s3.amazonaws.com/firstlook-secondlife-com/Second%20Life%201-13-4-59315%20(FIRSTLOOK)%20Setup.exe Windows]
| width="120px" |
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_i686_1_13_4_59315_FIRSTLOOK.tar.bz2 Linux]
| width="120px" |
* [http://s3.amazonaws.com/firstlook-secondlife-com/SecondLife_1_13_4_59315_FIRSTLOOK.dmg Mac]
| align="left"|
* [http://blog.secondlife.com/2007/03/16/first-look-update-59315-now-available/ Release Notes]
* [http://blog.secondlife.com/2007/01/12/first-look-render-pipeline-improvements/ New render pipeline]
|-
|}

= Preview Grid Viewer =
In the past, "Beta" viewers were special builds for use on the preview grid. Beginning with Viewer 2, "Beta" viewers are normally intended for testing on the main grid. Since about version 1.20, you can [[Preview_Grid#How_do_I_log_in_to_Aditi?|use a normal viewer to connect to the preview grid]].

{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Beta Viewer
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
==Beta 1.21.6.100000 Open Grid==
|
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife-i686-1.21.6.100000.tar.bz2 Linux]
|
| align="left"|
* Interop: [[Open_Grid_Public_Beta]]
* Linux-only fix: [https://jira.secondlife.com/browse/VWR-9848 VWR-9848]
|-
|
==Beta 1.21.0.99082 Open Grid==
|
* [http://open-grid-beta.s3.amazonaws.com/Second_Life_1-21-0-99082_OpenGrid_Setup.exe Windows]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife-i686-1.21.0.99082.tar.bz2 Linux]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife_1_21_0_99082_OPENGRID.dmg Mac]
| align="left"|
* Interop: [[Open_Grid_Public_Beta]]
* See [http://lists.secondlife.com/pipermail/gridnauts/2008-October/000428.html Gridnauts list posting]
|-
|
==Beta 1.21.0.97416 Open Grid==
|
* [http://open-grid-beta.s3.amazonaws.com/Second_Life_1-21-0-97416_OpenGrid_Setup.exe Windows]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife-i686-1.21.0.97416.tar.bz2 Linux]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife_1_21_0_97416_OPENGRID.dmg Mac]
| align="left"|
* Interop: [[Open_Grid_Public_Beta]]
|-
|
==Beta 1.21.0 Open Grid==
|
* [http://open-grid-beta.s3.amazonaws.com/Second_Life_1-21-0-95450_OpenGrid_Setup.exe Windows]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife-i686-1.21.0.95450.tar.bz2 Linux]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife_1_21_0_95836_OPENGRID.dmg Mac]
| align="left"|
* Interop: [[Open_Grid_Public_Beta]]
* Fixes [http://jira.secondlife.com/browse/SVC-2724 SVC-2724]
|-
|
==Beta 1.20.15 Open Grid==
|
* [http://open-grid-beta.s3.amazonaws.com/Second_Life_1-20-15-94858_OpenGrid_Setup.exe Windows]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife-i686-1.20.15.94941.tar.bz2 Linux]
|
* [http://open-grid-beta.s3.amazonaws.com/SecondLife_1_20_15_94858_OPENGRID.dmg Mac]
| align="left"|
* Interop: [[Open_Grid_Public_Beta]]
* New protocol changes.
|-
|
==Beta 1.20.15 Open Grid==
|
* [http://s3.amazonaws.com/open-grid-beta/Second_Life_1-20-15-0_OpenGrid_Setup.exe Windows]
|
* [http://s3.amazonaws.com/open-grid-beta/SecondLife-i686-1.20.15.93188.tar.bz2 Linux]
|
* [http://s3.amazonaws.com/open-grid-beta/SecondLife_1_20_15_90615_OPENGRID.dmg Mac]
| align="left"|
* Interop: [[Open_Grid_Public_Beta]]
|-
|
==Beta 1.21.0.94415==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-21-0-94415_Beta_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.21.0.94415.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_21_0_94415_BETA.dmg Mac]
| align="left"|
* Mono Beta, [[LSL Touch Position]]
|-
|
==Beta 1.20.15.93532==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-20-15-93532_(ADITI)_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife-i686-1.20.15.93532.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_20_15_93532_ADITI.dmg Mac]
| align="left"|
* Mono Beta, LSL Touch Position
* All: overwrites main viewer preferences. Mac PPC: crash on edit or open if object has inventory
|-
|
==Beta 1.20.6.87323==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-20-6-87323_Mono_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_6_87323_ADITI_MONO.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_20_6_87323_MONO.dmg Mac]
| align="left"|
* Mono Beta
|-
|
==Beta 1.20.0.86489==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-20-0-86489_Mono_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_0_86489_ADITI_MONO.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_20_0_86489_MONO.dmg Mac]
| align="left"|
* Mono Beta
|-
|
==Beta 1.20.0.86428==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-20-0-86428_Mono_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_0_86428_ADITI_MONO.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_20_0_86428_MONO.dmg Mac]
| align="left"|
* Mono Beta
|-
|
==Beta 1.20.0.84247==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-20-0-84247_(ADITI)_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_20_0_84247_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_20_0_84247_ADITI.dmg Mac]
| align="left"|
* Mono Beta
|-
|
==Beta 1.18.6.77968==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-18-6-77968_(ADITI)_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_6_77968_Mono_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_6_77968_ADITI.dmg Mac]
| align="left"|
* Mono Beta
|-
|
==Beta 1.18.5.74929==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second_Life_1-18-5-74929_BetaHavok_Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_5_74929_ADITI_BETAHAVOK.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_5_74929_BETAHAVOK.dmg Mac]
| align="left"|
* Havok4 Beta
|-
|
==Beta 1.18.3.70780==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-3-70780%20Beta%20Havok%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_3_70780_ADITI_BETAHAVOK.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_3_70780_BETAHAVOK.dmg Mac]
| align="left"|
* Havok4 Beta
|-
|
==Beta 1.18.3.69706==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-3-69706%20Beta%20Havok%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_3_69706_ADITI_BETAHAVOK.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_3_69706_BETAHAVOK.dmg Mac]
| align="left"|
* Havok4 Beta
|-
|
==Beta 1.18.2.1==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-2-1%20(SIVA)%20Setup.exe Windows]
|
|
| align="left"|
* Siva
|-
|
==Beta 1.18.0.5==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-5%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_5_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_5_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.18.0.4==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-4%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_4_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_4_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.18.0.3==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-3%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_3_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_3_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.18.0.2==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-2%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_2_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_2_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.18.0.1==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-1%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_1_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_1_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.18.0.0==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-0-0%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_18_0_0_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_18_0_0_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.17.0.12==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-0-12%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_0_12_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_17_0_12_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.17.0.11==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-0-11%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_0_11_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_17_0_11_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.17.0.9==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-0-9%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_17_0_9_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_17_0_9_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.17.0.107==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-17-0-107%20Voice%20Beta%20Setup.exe Windows]
|
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_17_0_107_VOICEBETA.dmg Mac]
| align="left"|
* Voice Beta
|-
|
==Beta 1.16.0.4==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-4%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_4_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_4_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.16.0.2==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-2%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_2_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_2_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.16.0.106==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-106%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_106_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_106_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.16.0.105==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-105%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_105_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_105_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.16.0.1==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-1%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_1_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_1_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.16.0.0==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-16-0-0%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_16_0_0_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_16_0_0_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.15.0.2==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-15-0-2%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_15_0_2_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_15_0_2_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.15.0.1==
|
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-15-0-1%20(ADITI)%20Setup.exe Windows]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_15_0_1_ADITI.tar.bz2 Linux]
|
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_15_0_1_ADITI.dmg Mac]
| align="left"|
|-
|
==Beta 1.15.0.0==
| width="120px" |
* [http://preview-secondlife-com.s3.amazonaws.com/Second%20Life%201-15-0-0%20(ADITI)%20Setup.exe Windows]
| width="120px" |
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_i686_1_15_0_0_ADITI.tar.bz2 Linux]
| width="120px" |
* [http://preview-secondlife-com.s3.amazonaws.com/SecondLife_1_15_0_0_ADITI.dmg Mac]
| align="left"|
|-
|}

= Snowglobe Viewer =

{| align="center" border="3" cellspacing="2" cellpadding="4" style="text-align: center;"
! width="240" style="background:#efefef;" | Snowglobe Version
! colspan="3" style="background:#ffdead;" | Download Links
! width="360" style="background:#28ff64;"| Notes
|-
|
==Snowglobe 1.2.4.3007==
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/3007/Snowglobe_1-2-4-3007_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/3007/Snowglobe-i686-1.2.4.3007.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/3007/Snowglobe_1_2_4_3007.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.2 | Release notes]]
|-
|
==Snowglobe 1.2.3.2995==
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/2995/Snowglobe_1-2-3-2995_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/2995/Snowglobe-i686-1.2.3.2995.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/2995/Snowglobe_1_2_3_2995.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.2 | Release notes]]
|-
|
==Snowglobe 1.2.2.2989==
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/2989/Snowglobe_1-2-2-2989_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/2989/Snowglobe-i686-1.2.2.2989.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.2/2989/Snowglobe_1_2_2_2989.dmg Mac]
| align="left"|
* SNOW-342: Allow mime_types.xml to be in app_settings, works on VS dev environment
* SNOW-347: Remove display text, icons, and voice visualizations from snapshots when UI is hidden
* SNOW-343 : Allow application/smil mime_type to be played by quicktime and gstreamer.
* Updated the source contributor lists in Help/About
* [[Release_Notes/Snowglobe_Release/1.2 | Release notes]]
|-
|
==Snowglobe 1.2.1.2976==
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2976/Snowglobe_1-2-1-2976_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2976/Snowglobe-i686-1.2.1.2976.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2976/Snowglobe_1_2_1_2976_SNOWGLOBETESTBUILD.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.2 | Release notes]]
|-
|
==Snowglobe 1.2.0.2837==
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2837/Snowglobe_1-2-0-2837_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2837/Snowglobe-i686-1.2.0.2837.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2837/Snowglobe_1_2_0_2837_SNOWGLOBETESTBUILD.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.2 | Release notes]]
|-
|
==Snowglobe 1.1.3.2906==
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.1/2906/Snowglobe_1-1-3-2906_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.1/2906/Snowglobe-i686-1.1.3.2906.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.1/2906/Snowglobe_1_1_3_2906.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.1 | Release notes]]
|-
|
==Snowglobe 1.1.2.2584==
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.1/2584/Snowglobe_1-1-2-2584_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.1/2584/Snowglobe-i686-1.1.2.2584.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/1.1/2584/Snowglobe_1_1_2_2584.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.1 | Release notes]]
|-
|
==Snowglobe 1.1.0.2523==
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2523/Snowglobe_1-1-0-2523_Setup.exe Windows]
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2523/Snowglobe-i686-1.1.0.2523.tar.bz2 Linux]
|
* [http://secondlife.com/developers/opensource/downloads/2009/trunk/2523/Snowglobe_1_1_0_2523_SNOWGLOBETESTBUILD.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.1 | Release notes]]
|-
|
==Snowglobe 1.0.1.2443==
| width="120px" |
* [http://secondlife.com/developers/opensource/downloads/2009/http-texture/2443/Snowglobe_1-0-1-2443_Setup.exe Windows]
| width="120px" |
* [http://secondlife.com/developers/opensource/downloads/2009/http-texture/2443/Snowglobe-i686-1.0.1.2443.tar.bz2 Linux]
| width="120px" |
* [http://secondlife.com/developers/opensource/downloads/2009/http-texture/2443/Snowglobe_1_0_1_2443.dmg Mac]
| align="left"|
* [[Release_Notes/Snowglobe_Release/1.0 | Release notes]]
|-
|}

Release Notes/Second Life Release/2.3.0

2010-11-20T15:19:46Z

Ellla McMahon:

Release Notes/Second Life Beta Viewer/2.3.0

2010-11-01T21:04:02Z

Ellla McMahon:

[[Category:Release Notes]]

[[Category:Release Notes for Beta Versions]]

__TOC__
 

'''To learn more about the Viewer 2 series of Second Life Viewers, see the comprehensive [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/2.00 Release Notes for Viewer 2.0.0 (203055)]'''.
 
 
----

== Release Notes for Second Life Beta Viewer 2.3.0 (212977) ==
 Released October 27, 2010 

{{Postit|width=60%|Read the Viewer 2.3 Beta [http://blogs.secondlife.com/community/technology/blog/2010/10/27/viewer-23-beta-available-today-with-display-names-and-more blog post].}}
 

'''Installer Downloads'''

[http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/Second_Life_2-3-0-212977_BetaViewer_Setup.exe Windows] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife_2_3_0_212977_BETAVIEWER.dmg Mac] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife-i686-2.3.0.212977.tar.bz2 Linux] 
 

----

=== New Features and Enhancements ===
* '''Display Names''' - With Display Names, all Residents now have the ability to use two names: a unique username and an optional Display Name that you can change on a weekly basis. For more information, check out the [https://wiki.secondlife.com/wiki/Display_names_FAQ Display Names FAQ] and [https://wiki.secondlife.com/wiki/Display_names Knowledge Base article]. If you'd like to see how your feedback helped to shape and improve Display Names, take a look at [https://wiki.secondlife.com/wiki/Improvements_to_the_display_names_feature_as_a_result_of_your_feedback this page]
* '''Events''' - Group owners can now control event scheduling on group-owned land. You can find step-by-step instructions [https://wiki.secondlife.com/wiki/Linden_Lab_Official:Events here]
* '''UI Hints''' - We've added helpful pop-up hints for newer users around commonly used features, such as walk, inventory, sit and chat
* '''UI Optimizations''' - We've made many UI optimizations that have lead to a 30% framerate improvement on class 0 hardware, with similar improvements elsewhere
* '''Webkit Popups''' - UI-based web panels now have popup capability - and a UI to manage the experience
* '''Tutorial''' - A new web-based tutorial has been added to the side panel

 

----

=== Crash and Performance Fixes ===
* {{Jira|EXP-82}} Message of the day open in external browser notification not given until fully logged in - Now Crashes Viewer
* {{Jira|SH-173}} [VWR-22868] Development Viewer freezes just after startup / greedy with file handles / 'WARNING: ll_apr_warn_status: APR: Too many open files'
* {{Jira|SH-358}} [crashhunters] LLPipeline::renderBloom crash on Windows -- high occurrence on all cards
* {{Jira|SH-359}} [crashhunters] render_ui - high nail crash in render_ui on Windows, all cards
* {{Jira|STORM-166}} Memory leak in LLSelectNode::LLSelectNode (92 bytes per prim per interaction)
* {{Jira|STORM-163}} [VWR-14914] Port to SG 2.0 : Intermittent FPS drop related to 'audio' (main thread hangs often on openal lock)
* {{Jira|STORM-341}} [crashhunters] LLFilteredWearableListManager::populateList() [secondlife-bin llfilteredwearablelist.cpp]
 

----

=== Bug Fixes ===
* {{Jira|EVE-47}} Event formatting should appear in 'Profile' window
* {{Jira|EXP-14}} Voice morphing drop down missing and layout issue in floater_voice_controls.xml
* {{Jira|EXP-56}} Add support for file picking to LLQtWebKit and hook up to media plugin
* {{Jira|EXP-29}} Implement pop-up blocking
* {{Jira|EXP-74}} Pop-up warning given for links in Home Side Panel in Viewer
* {{Jira|EXP-77}} Pop-up warning flashes on and off even when all popups are enabled in settings
* {{Jira|EXP-78}} Javascript window.open function with no size parameters opens a tiny window when all popups setting is enabled
* {{Jira|SH-280}} Anti-Aliasing broken in MAC Viewer 2.1.2/2.2.0/2.2.1
* {{Jira|SH-319}} Anti-Aliasing enable/disable not preserved correctly when cancel out of preferences
* {{Jira|SNOW-734}} Show inspectors for avatars on the MiniMap
* {{Jira|STORM-122}} Clean up some obsolete floaters
* {{Jira|STORM-128}} [Usability] No (easy) way to see who has permission to 'See my online status', 'See me on the map', or 'Edit, delete or take my objects'
* {{Jira|STORM-133}} Scroller doesn't follow the cursor if cursor is being moved by keyboard arrow buttons
* {{Jira|STORM-137}} Obsolete FMOD version in client
* {{Jira|STORM-161}} Re-implement Menu item to hide object selection outlines for 2.0
* {{Jira|STORM-162}} Assertion 'mNumDescendantsSelected >= 0' failed
* {{Jira|STORM-173}} As a builder, I want to have a menu item available so that I can return object more easily to their owner
* {{Jira|STORM-187}} Opening the sidebar shrinks a wide chat text window, but closing doesn't restore it
* {{Jira|STORM-196}} 'Undo changes' button is absent on 'Edit wearable' panel
* {{Jira|STORM-199}} Dragging an object from Library into COF adds copy of item, does not wear
* {{Jira|STORM-207}} Favorites overflow menu doesn't close by ESC
* {{Jira|STORM-210}} People you called via Adhoc are not shown in Recent tab
* {{Jira|STORM-211}} Fade timer is reset for all toasts displayed in the notificaitons channel
* {{Jira|STORM-213}} URL-name of object is shown as hyperlink on group notification toast
* {{Jira|STORM-214}} URL-name of pick is shown as hyperlink on 'My Picks' SP
* {{Jira|STORM-215}} URL-name of group is shown as hyperlink on 'Build Tools' floater
* {{Jira|STORM-227}} I'd want to retrieve where I have set the Cache Location reading Preferences => Setup
* {{Jira|STORM-228}} 'Loading / Done' text is cropped on the bottom of 'Find' floater
* {{Jira|STORM-233}} [VWR-21377] Script Editor does not recognize CTRL-F
* {{Jira|STORM-248}} My Inventory: 'Share' button is enabled if worn wearable is multi-selected
* {{Jira|STORM-249}} Only last selected wearable from multi-selection in 'My Inventory' is worn after 'Wear' button was pressed
* {{Jira|STORM-253}} slplugin.cpp uses deprecated FrontWindow() calls
* {{Jira|STORM-256}} Corrupted lines above mini location bar when navigation and favorites bar hidden
* {{Jira|STORM-263}} Cog button in lower-left of sidebar panel does not close popup menu on second click
* {{Jira|STORM-266}} Undocked PEOPLE tab does not allow archived group notices to be read.
* {{Jira|STORM-269}} Extraneous text in the About Land floater
* {{Jira|STORM-279}} Inability to uncheck avatar cloth in Ultra graphics settings, despite debug setting working.
* {{Jira|STORM-289}} Internal browser navigation bar disappears after minimize/restore
* {{Jira|STORM-291}} [LEAP-5] The chat bar is in the middle of the bottom bar and cannot be moved back to its correct location
* {{Jira|STORM-296}} Cursor doesn't change when trying to drag and drop non-landmark items into Favorites folder
* {{Jira|STORM-298}} My Landmarks panel scrolls down while deleting a landmark from Favorites bar
* {{Jira|STORM-299}} World map floater opens instead Mini-map if double-click on minimized Mini-map
* {{Jira|STORM-301}} Camera view remains on Edit Appearance mode after undocked 'My Appearance' tab was minimized while being in 'Edit Outfit' mode
* {{Jira|STORM-302}} Parcel lists scroll bar overlaps with other components if panel is undocked
* {{Jira|STORM-307}} URL-name of outfit is shown as hyperlink on 'My Appearance' tab
* {{Jira|STORM-358}} URL-name of object is shown as a hyperlink in the nearby chat toasts
* {{Jira|STORM-359}} URL-name of object is shown as a hyperlink in the llGiveInventory dlg
* {{Jira|STORM-360}} URL-name of object is shown as a hyperlink in Message Well window
* {{Jira|STORM-365}} Attachments are visible in the mouselook mode
* {{Jira|STORM-376}} Toast close button sometimes doesn't disappear
* {{Jira|STORM-381}} Impossible to join/create group from People tab > My Groups
* {{Jira|STORM-386}} URL-name of object is shown as a hyperlink in the nearby chat console 'new message' hint
* {{Jira|VWR-17653}} Unable to view profile from minimap
 

----

=== Translation and Localization Updates ===
* {{Jira|CT-575}} Viewer 2.x CT translation, set7 and on
* {{Jira|PLAT-40}} Installing Polish Viewer ends up getting Danish
* {{Jira|STORM-153}} [HARDCODE] Conference and non-existent IM session name strings are hardcoded
* {{Jira|STORM-189}} [TRUNCATION] Many Langs - select build tools dialog
* {{Jira|STORM-190}} [TRUNCATION] Many Langs - 'Next Owner:'in floatear_bulk_perms.xml
 

----

=== Source and Build Changes ===
* {{Jira|SNOW-287}} Build of LLPlugin fails on 64bit linux due to non PIC code linking into the DSO
* {{Jira|SNOW-592}} Gstreamer 0.10.28 standalone build failure
* {{Jira|SNOW-651}} Standalone build failure r3349 and r3484, cmake error on SLPlugin
* {{Jira|SNOW-654}} Bulding of integration_tests when not needed
* {{Jira|SNOW-650}} Tries to build pulseaudio when pulseaudio not found
* {{Jira|SNOW-747}} Standalone linux without pulseaudio will have media_plugin failure
* {{Jira|SNOW-764}} Bugs showing when compiling with optimization
* {{Jira|STORM-168}} Python import cleanup from SNOW-201 only partially present in 2.0
* {{Jira|STORM-222}} No such file or directory: indra/llxuixml/llxuiparser.cpp:32:25: error: expat/expat.h
* {{Jira|STORM-275}} [VWR-20893] Class Linux_x86_64Manifest missing from viewer_manifest.py
* {{Jira|STORM-282}} [SNOW-599] Build failure on standalone linux due to missing pulseaudio. Patches to allow PulseAudio optional
* {{Jira|STORM-317}} [SNOW-746] Finished Google BreakPad cmake for standalone
* {{Jira|STORM-363}} [SNOW-748] Building on OSX 10.6 fails with "warning: -mdynamic-no-pic overrides - fpic or -fPIC"
* {{Jira|STORM-364}} [SNOW-512] Build of LLPlugin fails on 64bit linux due to non PIC code linking into the DSO (2.0 code base)
* {{Jira|STORM-366}} [VWR-20911] CMake build arch detection is inaccurate and incomplete
* {{Jira|STORM-374}} [SNOW-756] LL_TESTS fail on standalone
* {{Jira|VWR-20891}} Missing LL_TEST conditions in indra/viewer_components/login/CMakeLists.txt
* {{Jira|VWR-23181}} CLONE -Tries to build pulseaudio when pulseaudio not found
* {{Jira|VWR-23385}} LL_TESTS fail on standalone
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:Red_bk.jpg|none]] <div style="margin-top:-37px; padding-left:5px">[[Image:star.png|36px]]</div><div style="padding-left:45px; margin-top:-43px">

=== Known Issues ===
</div>
|}
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="8" |  
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

'''Antialiasing Broken for OSX 10.6'''
* {{Jira|SH-392}} [VWR-23604] Antialiasing + OS X 10.6 causes Viewer 2.3 to render the screen as a white "glow" - If you're running OSX 10.6, go to Me > Preferences > Graphics > Hardware and set 'Antialiasing' to 'Disabled'. 

'''64-Character Description Limit for Classifieds'''
* {{Jira|WEB-3052}} Classifieds description limited to 64 characters 

''''Place Profile' Appears Instead of 'Resident Profile''''
* {{Jira|STORM-390}} 'Place Profile' appears instead of 'Resident Profile' after clicking on user name in NearBy Chat Toast 

'''Notifications Tab in Preferences Not Working Properly'''
* {{Jira|STORM-487}} Notifications tab in Preferences not working properly 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#FFD1D1; border:2px solid #F26C6C" | <div style="font-size:0"></div>
|}
|}
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #FBB117; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:cartella_yellow_exclaim.png|none]] <div style="margin-top:-37px; padding-left:5px"></div>
<div style="padding-left:45px; margin-top:-43px">

=== Supported Viewers ===
</div>
|}
| style="border-bottom:2px solid #FBB117; background:#fff;" width="8" |  
| style="border-bottom:2px solid #FBB117; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#FFF; border:2px solid #FBB117; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

With this release, we support the two latest Second Life Releases, Viewer 2 Version 2.2.0 (212097) and Viewer 2 Version 2.1.1 (208043), the 1.23 Second Life Release (1.23.5), and Second Life Beta Viewer 2.3.0 (212977). 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#CFF; border:2px solid #FBB117" | <div style="font-size:0"></div>
|}
|}

Release Notes/Second Life Beta Viewer/2.3.0

2010-11-01T21:02:31Z

Ellla McMahon:

__TOC__
 

'''To learn more about the Viewer 2 series of Second Life Viewers, see the comprehensive [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/2.00 Release Notes for Viewer 2.0.0 (203055)]'''.
 
 
----

== Release Notes for Second Life Beta Viewer 2.3.0 (212977) ==
 Released October 27, 2010 

{{Postit|width=60%|Read the Viewer 2.3 Beta [http://blogs.secondlife.com/community/technology/blog/2010/10/27/viewer-23-beta-available-today-with-display-names-and-more blog post].}}
 

'''Installer Downloads'''

[http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/Second_Life_2-3-0-212977_BetaViewer_Setup.exe Windows] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife_2_3_0_212977_BETAVIEWER.dmg Mac] | [http://download.cloud.secondlife.com/beta-releases/Viewer-2-3-0/SecondLife-i686-2.3.0.212977.tar.bz2 Linux] 
 

----

=== New Features and Enhancements ===
* '''Display Names''' - With Display Names, all Residents now have the ability to use two names: a unique username and an optional Display Name that you can change on a weekly basis. For more information, check out the [https://wiki.secondlife.com/wiki/Display_names_FAQ Display Names FAQ] and [https://wiki.secondlife.com/wiki/Display_names Knowledge Base article]. If you'd like to see how your feedback helped to shape and improve Display Names, take a look at [https://wiki.secondlife.com/wiki/Improvements_to_the_display_names_feature_as_a_result_of_your_feedback this page]
* '''Events''' - Group owners can now control event scheduling on group-owned land. You can find step-by-step instructions [https://wiki.secondlife.com/wiki/Linden_Lab_Official:Events here]
* '''UI Hints''' - We've added helpful pop-up hints for newer users around commonly used features, such as walk, inventory, sit and chat
* '''UI Optimizations''' - We've made many UI optimizations that have lead to a 30% framerate improvement on class 0 hardware, with similar improvements elsewhere
* '''Webkit Popups''' - UI-based web panels now have popup capability - and a UI to manage the experience
* '''Tutorial''' - A new web-based tutorial has been added to the side panel

 

----

=== Crash and Performance Fixes ===
* {{Jira|EXP-82}} Message of the day open in external browser notification not given until fully logged in - Now Crashes Viewer
* {{Jira|SH-173}} [VWR-22868] Development Viewer freezes just after startup / greedy with file handles / 'WARNING: ll_apr_warn_status: APR: Too many open files'
* {{Jira|SH-358}} [crashhunters] LLPipeline::renderBloom crash on Windows -- high occurrence on all cards
* {{Jira|SH-359}} [crashhunters] render_ui - high nail crash in render_ui on Windows, all cards
* {{Jira|STORM-166}} Memory leak in LLSelectNode::LLSelectNode (92 bytes per prim per interaction)
* {{Jira|STORM-163}} [VWR-14914] Port to SG 2.0 : Intermittent FPS drop related to 'audio' (main thread hangs often on openal lock)
* {{Jira|STORM-341}} [crashhunters] LLFilteredWearableListManager::populateList() [secondlife-bin llfilteredwearablelist.cpp]
 

----

=== Bug Fixes ===
* {{Jira|EVE-47}} Event formatting should appear in 'Profile' window
* {{Jira|EXP-14}} Voice morphing drop down missing and layout issue in floater_voice_controls.xml
* {{Jira|EXP-56}} Add support for file picking to LLQtWebKit and hook up to media plugin
* {{Jira|EXP-29}} Implement pop-up blocking
* {{Jira|EXP-74}} Pop-up warning given for links in Home Side Panel in Viewer
* {{Jira|EXP-77}} Pop-up warning flashes on and off even when all popups are enabled in settings
* {{Jira|EXP-78}} Javascript window.open function with no size parameters opens a tiny window when all popups setting is enabled
* {{Jira|SH-280}} Anti-Aliasing broken in MAC Viewer 2.1.2/2.2.0/2.2.1
* {{Jira|SH-319}} Anti-Aliasing enable/disable not preserved correctly when cancel out of preferences
* {{Jira|SNOW-734}} Show inspectors for avatars on the MiniMap
* {{Jira|STORM-122}} Clean up some obsolete floaters
* {{Jira|STORM-128}} [Usability] No (easy) way to see who has permission to 'See my online status', 'See me on the map', or 'Edit, delete or take my objects'
* {{Jira|STORM-133}} Scroller doesn't follow the cursor if cursor is being moved by keyboard arrow buttons
* {{Jira|STORM-137}} Obsolete FMOD version in client
* {{Jira|STORM-161}} Re-implement Menu item to hide object selection outlines for 2.0
* {{Jira|STORM-162}} Assertion 'mNumDescendantsSelected >= 0' failed
* {{Jira|STORM-173}} As a builder, I want to have a menu item available so that I can return object more easily to their owner
* {{Jira|STORM-187}} Opening the sidebar shrinks a wide chat text window, but closing doesn't restore it
* {{Jira|STORM-196}} 'Undo changes' button is absent on 'Edit wearable' panel
* {{Jira|STORM-199}} Dragging an object from Library into COF adds copy of item, does not wear
* {{Jira|STORM-207}} Favorites overflow menu doesn't close by ESC
* {{Jira|STORM-210}} People you called via Adhoc are not shown in Recent tab
* {{Jira|STORM-211}} Fade timer is reset for all toasts displayed in the notificaitons channel
* {{Jira|STORM-213}} URL-name of object is shown as hyperlink on group notification toast
* {{Jira|STORM-214}} URL-name of pick is shown as hyperlink on 'My Picks' SP
* {{Jira|STORM-215}} URL-name of group is shown as hyperlink on 'Build Tools' floater
* {{Jira|STORM-227}} I'd want to retrieve where I have set the Cache Location reading Preferences => Setup
* {{Jira|STORM-228}} 'Loading / Done' text is cropped on the bottom of 'Find' floater
* {{Jira|STORM-233}} [VWR-21377] Script Editor does not recognize CTRL-F
* {{Jira|STORM-248}} My Inventory: 'Share' button is enabled if worn wearable is multi-selected
* {{Jira|STORM-249}} Only last selected wearable from multi-selection in 'My Inventory' is worn after 'Wear' button was pressed
* {{Jira|STORM-253}} slplugin.cpp uses deprecated FrontWindow() calls
* {{Jira|STORM-256}} Corrupted lines above mini location bar when navigation and favorites bar hidden
* {{Jira|STORM-263}} Cog button in lower-left of sidebar panel does not close popup menu on second click
* {{Jira|STORM-266}} Undocked PEOPLE tab does not allow archived group notices to be read.
* {{Jira|STORM-269}} Extraneous text in the About Land floater
* {{Jira|STORM-279}} Inability to uncheck avatar cloth in Ultra graphics settings, despite debug setting working.
* {{Jira|STORM-289}} Internal browser navigation bar disappears after minimize/restore
* {{Jira|STORM-291}} [LEAP-5] The chat bar is in the middle of the bottom bar and cannot be moved back to its correct location
* {{Jira|STORM-296}} Cursor doesn't change when trying to drag and drop non-landmark items into Favorites folder
* {{Jira|STORM-298}} My Landmarks panel scrolls down while deleting a landmark from Favorites bar
* {{Jira|STORM-299}} World map floater opens instead Mini-map if double-click on minimized Mini-map
* {{Jira|STORM-301}} Camera view remains on Edit Appearance mode after undocked 'My Appearance' tab was minimized while being in 'Edit Outfit' mode
* {{Jira|STORM-302}} Parcel lists scroll bar overlaps with other components if panel is undocked
* {{Jira|STORM-307}} URL-name of outfit is shown as hyperlink on 'My Appearance' tab
* {{Jira|STORM-358}} URL-name of object is shown as a hyperlink in the nearby chat toasts
* {{Jira|STORM-359}} URL-name of object is shown as a hyperlink in the llGiveInventory dlg
* {{Jira|STORM-360}} URL-name of object is shown as a hyperlink in Message Well window
* {{Jira|STORM-365}} Attachments are visible in the mouselook mode
* {{Jira|STORM-376}} Toast close button sometimes doesn't disappear
* {{Jira|STORM-381}} Impossible to join/create group from People tab > My Groups
* {{Jira|STORM-386}} URL-name of object is shown as a hyperlink in the nearby chat console 'new message' hint
* {{Jira|VWR-17653}} Unable to view profile from minimap
 

----

=== Translation and Localization Updates ===
* {{Jira|CT-575}} Viewer 2.x CT translation, set7 and on
* {{Jira|PLAT-40}} Installing Polish Viewer ends up getting Danish
* {{Jira|STORM-153}} [HARDCODE] Conference and non-existent IM session name strings are hardcoded
* {{Jira|STORM-189}} [TRUNCATION] Many Langs - select build tools dialog
* {{Jira|STORM-190}} [TRUNCATION] Many Langs - 'Next Owner:'in floatear_bulk_perms.xml
 

----

=== Source and Build Changes ===
* {{Jira|SNOW-287}} Build of LLPlugin fails on 64bit linux due to non PIC code linking into the DSO
* {{Jira|SNOW-592}} Gstreamer 0.10.28 standalone build failure
* {{Jira|SNOW-651}} Standalone build failure r3349 and r3484, cmake error on SLPlugin
* {{Jira|SNOW-654}} Bulding of integration_tests when not needed
* {{Jira|SNOW-650}} Tries to build pulseaudio when pulseaudio not found
* {{Jira|SNOW-747}} Standalone linux without pulseaudio will have media_plugin failure
* {{Jira|SNOW-764}} Bugs showing when compiling with optimization
* {{Jira|STORM-168}} Python import cleanup from SNOW-201 only partially present in 2.0
* {{Jira|STORM-222}} No such file or directory: indra/llxuixml/llxuiparser.cpp:32:25: error: expat/expat.h
* {{Jira|STORM-275}} [VWR-20893] Class Linux_x86_64Manifest missing from viewer_manifest.py
* {{Jira|STORM-282}} [SNOW-599] Build failure on standalone linux due to missing pulseaudio. Patches to allow PulseAudio optional
* {{Jira|STORM-317}} [SNOW-746] Finished Google BreakPad cmake for standalone
* {{Jira|STORM-363}} [SNOW-748] Building on OSX 10.6 fails with "warning: -mdynamic-no-pic overrides - fpic or -fPIC"
* {{Jira|STORM-364}} [SNOW-512] Build of LLPlugin fails on 64bit linux due to non PIC code linking into the DSO (2.0 code base)
* {{Jira|STORM-366}} [VWR-20911] CMake build arch detection is inaccurate and incomplete
* {{Jira|STORM-374}} [SNOW-756] LL_TESTS fail on standalone
* {{Jira|VWR-20891}} Missing LL_TEST conditions in indra/viewer_components/login/CMakeLists.txt
* {{Jira|VWR-23181}} CLONE -Tries to build pulseaudio when pulseaudio not found
* {{Jira|VWR-23385}} LL_TESTS fail on standalone
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
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|-
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{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:Red_bk.jpg|none]] <div style="margin-top:-37px; padding-left:5px">[[Image:star.png|36px]]</div><div style="padding-left:45px; margin-top:-43px">

=== Known Issues ===
</div>
|}
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="8" |  
| style="border-bottom:2px solid #F26C6C; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="100%" colspan="2" valign="top" style="background:#fff; border:2px solid #F26C6C; border-bottom:0; border-top:0; padding:0; margin:0" |
<div style="padding:10px; text-align: justify;">

'''Antialiasing Broken for OSX 10.6'''
* {{Jira|SH-392}} [VWR-23604] Antialiasing + OS X 10.6 causes Viewer 2.3 to render the screen as a white "glow" - If you're running OSX 10.6, go to Me > Preferences > Graphics > Hardware and set 'Antialiasing' to 'Disabled'. 

'''64-Character Description Limit for Classifieds'''
* {{Jira|WEB-3052}} Classifieds description limited to 64 characters 

''''Place Profile' Appears Instead of 'Resident Profile''''
* {{Jira|STORM-390}} 'Place Profile' appears instead of 'Resident Profile' after clicking on user name in NearBy Chat Toast 

'''Notifications Tab in Preferences Not Working Properly'''
* {{Jira|STORM-487}} Notifications tab in Preferences not working properly 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#FFD1D1; border:2px solid #F26C6C" | <div style="font-size:0"></div>
|}
|}
 

{| cellpadding="1" cellspacing="1" style="width: 100%; background-color: #fff; vertical-align: top;"
| colspan="2" style="padding: 0;" |
|-
| style="width: 100%; vertical-align: top;" |
{|cellspacing="0" cellpadding="0" width="100%"
| style="background-color:#fff;" width="0" |
{| style="width="30%"; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
| rowspan="1" width="30%" colspan="2" height="37px" valign="top" style="background:#fff; border:2px solid #FBB117; border-bottom:0; padding:0; padding-right:1em; margin:0; -moz-border-radius-topright:1em" | [[Image:cartella_yellow_exclaim.png|none]] <div style="margin-top:-37px; padding-left:5px"></div>
<div style="padding-left:45px; margin-top:-43px">

=== Supported Viewers ===
</div>
|}
| style="border-bottom:2px solid #FBB117; background:#fff;" width="8" |  
| style="border-bottom:2px solid #FBB117; background:#fff;" width="65%"|  
|}
{| style="width:100%; margin-bottom:.5em; font-size:95%; text-align:left; padding:-2px; background:none" cellpadding="0" cellspacing="0"
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<div style="padding:10px; text-align: justify;">

With this release, we support the two latest Second Life Releases, Viewer 2 Version 2.2.0 (212097) and Viewer 2 Version 2.1.1 (208043), the 1.23 Second Life Release (1.23.5), and Second Life Beta Viewer 2.3.0 (212977). 

</div>
|-
| colspan="2" class="radius_bottom" style="background:#CFF; border:2px solid #FBB117" | <div style="font-size:0"></div>
|}
|}
 

[[Category:Release Notes]]

Release Notes/Second Life Beta Viewer

2010-11-01T20:59:56Z

Ellla McMahon: /* Second Life Beta Viewer Release Notes */

----

== Second Life Beta Viewer Release Notes ==

* [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Beta_Viewer/2.0 Viewer 2.0 Beta]

* [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Beta_Viewer/2.0.1 Viewer 2.0.1 Beta]

* [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Beta_Viewer/2.1.0 Viewer 2.1.0 Alpha]

* [http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Beta_Viewer/2.3.0 Viewer 2.3.0 Beta]

Clearing the cache

2010-10-04T19:32:15Z

Ellla McMahon: Added back Instructions for Clearing the Cache from Inside Second Life copied from page 21 July 2010

{{KBmaster}}{{Navbox/Cache}}
Second Life uses a [http://en.wikipedia.org/wiki/Cache cache], which is space on your hard drive used for quicker retrieval of inworld content after it's downloaded. Examples of cached data includes object info, textures, and Inventory item names. Similar in concept to a [http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx web browser's cache], clearing the Second Life cache is a "refresh" which can help with various problems. While not a cure-all, it ''is'' a highly-recommended first step.

A common problem in Second Life is perceived [[inventory loss]], which is a good term for when you search your inventory for something you recall being there recently, but it doesn't show up. When you experience [[How do I check for packet loss (network lag)|high packet loss]] "lag", the cache can be corrupted, meaning that when Second Life goes to look something up that actually ''is'' on our servers, it doesn't find it locally on your computer's cached inventory.

A simple click of the '''Clear Cache''' button can help show your "missing" stuff again. After restarting Second Life, search again for your "missing" inventory items, and see if they show up this time.

Clearing your cache is also known to help with problems of inworld textures not loading fully, and appearing fuzzy. This includes avatar and terrain textures. [[Invisible avatar Try these things!|If your avatar's invisible, clearing your cache may also work.]]

On a reliable broadband connection, you shouldn't have to clear your cache very often, but the option's always available to you!

==Clearing the Cache from Inside Second Life==

* '''In Viewer 2''': Select '''Me > Preferences > Setup''' and click '''Reset'''. Restarting Second Life will clear the cache and revert the cache location to its default place.

* '''In Viewer 1.23''': Select '''Edit > Preferences > Network''', click '''Clear Cache''' and restart Second Life.

==Clearing the Cache from Outside Second Life==

If you're sure of what you're doing, you can also clear your cache manually. With Second Life closed, go to the appropriate pathway and delete all the files inside the "cache" folder. [[User settings|Get more help on where to find these.]]

* '''Windows XP''' - <code>C:\Documents and Settings\<username>\Application Data\SecondLife\cache</code>
** Alternatively, use environment variable <code>%APPDATA%</code> to shorten this path to: <code>%APPDATA%/SecondLife/cache</code>
* '''Windows Vista''' - <code>C:\Users\<username>\AppData\Roaming\SecondLife\cache</code>
* '''Windows Vista Home Premium''' - <code>C:\Users\<username>\AppData\Roaming\SecondLife\browser_profile\cache</code>
* '''Windows 7''' - <code>C:\Users\<username>\AppData\Roaming\SecondLife\browser_profile\Cache</code>
* '''Windows 7''' - <code>C:\Users\<username>\AppData\Local\SecondLife\</code> (Viewer version 1.23.5 (136262))
* '''Mac''' - <code>/Users/<username>/Library/Caches/SecondLife</code>
* '''Linux''' - <code>~/.secondlife/cache</code>

Two area are impacted by the cache, travel and inventory. Numerous inventory problems are associated with the cache and travel can be slowed by it.

Once the cache becomes full it begins a proces of swapping, switching out new texture for old one's this process slows rezzing time upon arrival at SIMs after teleporting. Clearing the cache can temporarily improve cache performance and rezzing speed. Cloud Avatars is an indication that the cache is having problems swapping texture files or inventory problems due to a too full cache.

Also, numerous inventory problems can be repaired by clearing the cache. Cloud Avatars be the most important followed by corrupt textures and other assorted problems.

Note that initial searching is slower as your inventory is re-cached, and subsequent searches are faster. Before and after keep a close eye on the number of items in "Inventory". If this is not available click the "recent items tab to view it.

==Performance improvement==

Moving the cache to a second hard drive (if available) can slightly increase textures loading during travel as it creates an array of drives that can be used by dual processors to load SIM textures.

For those with available RAM on their PC. [http://memory.dataram.com/products-and-services/software/ramdisk?] can be used. Perhaps only advanced used should attempt this method of improving cache performance due to advanced installation and drive configuration concerns.

[[Category:Support]] [[Category:Performance]] [[Category:Menus and Controls]] [[Category:Technical Issue]] [[Category:Improving Performance]] [[Category:Troubleshooting]] [[Category:General Second Life Software Information]] [[Category:General Help]]

Marketplace/Migrating

2010-09-20T15:04:15Z

Ellla McMahon: Amended Final migration date re http://blogs.secondlife.com/community/commerce/blog/2010/09/16/migration-update-postponed-until-september-20th

{{KBmaster}} {{Navbox/Marketplace}}
== Migration help for Xstreet SL merchants ==

This section is for Merchants who currently have products on the old Xstreet SL, and provides help for managing product updates during the transition to the new Second Life Marketplace.

Linden Lab is on course for retiring Xstreet SL and launching the Marketplace. '''During this transition, one of the best sources of information and how-tos are the [http://blogs.secondlife.com/community/commerce Commerce Team's blog posts].''' The following sections refer to a few specific posts on migration that contain current and critical information for merchants.

=== Transition timeline ===

As the transition progresses, you'll notice features gradually being disabled in Xstreet SL, while new features (and bug fixes) are being added to the Marketplace. According to Linden Lab blog posts, Xstreet SL purchasing should be disabled by October 6th, 2010, and all Xstreet SL functionality will be fully retired in December 2010.

A detailed listing of the transition plans and known dates can be found in Grant Linden's blog post "[http://blogs.secondlife.com/community/commerce/blog/2010/08/31/second-life-marketplace-is-coming-soon--transition-plans Second Life Marketplace is coming soon - Transition Plans]".

=== Listing migration ===

The final migration for listing content is scheduled to occur on September 20th, 2010. All merchants need to check their migration settings and product information so that their products are properly migrated to the Marketplace.

Of particular importance to merchants is the migration of permission settings. Grant Linden has provided a comprehensive listing of what will and will not successfully migrate. For this and other recommendations for successful migration, see Grant Linden's "[http://blogs.secondlife.com/community/commerce/blog/2010/09/10/update-on-the-next-sl-beta-marketplace-listing-migration--last-migration-for-listing-details Update on the next SL Beta Marketplace listing migration - last migration for listing details]".

=== Successfully updating a product during the transition ===

Common questions:

* "I updated a product I made. Can I have have the newest version on both Xstreet SL and the SL Marketplace?"
* ""If I released a new version of a product, can I keep the product's history, including reviews?"

Until the transition to the SL Marketplace is complete (ongoing as of 2010-09-15), there are extra steps you'll need to take to ensure your products are updated both in Xstreet and the Marketplace. But yes, there's a temporary workaround.

[http://bit.ly/bEO7XO See the short explanation discussed by Residents], and [http://blogs.secondlife.com/community/commerce/blog/2010/09/07/how-to-update-a-product-during-the-marketplace-transition see the longer version posted by Grant Linden].

User:Ellla McMahon

2010-09-13T14:15:55Z

Ellla McMahon:

{{ISO_639-3/cat-speaking/Volunteers|eng}}

{{visl
|Mentors=*
|}}

[[Category:Jira Reporters|{{PAGENAME}}]]

DRAFTS:

Edit any reference to Issue Tracker to Bug Tracker

Edit JIRA Dashboard http://jira.secondlife.com/secure/Dashboard.jspa

[[Ellla: Editing Issue Tracker page]]

INCLUDE
Issue Tracker FAQ https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ
Issue Tracker/Status https://wiki.secondlife.com/wiki/Issue_Tracker/Status
Issue Tracker/Conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct

[[Ellla: Editing Issue Tracker FAQ page]]

Archive Issue Tracker Forum Transcript https://wiki.secondlife.com/wiki/Issue_Tracker_Forum_Transcript (it's replaced with http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and the soon-to-be-posted Blog on JIRA4)

Amend/Add to Category:Issue Tracker https://wiki.secondlife.com/wiki/Category:Issue_Tracker

*All relevant Video links

**QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded

**How to report a bug!https://vidtuts.s3.amazonaws.com/SLTotW-18-How-to-report-a-bug.mp4

https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

Rename Category:Jira Issues https://wiki.secondlife.com/wiki/Category:Jira_Issues looks like draft pages

Edit SL Forum Bug Discussions and Reporting http://blogs.secondlife.com/community/forums/bir?view=overview

AMEND <s>ANNOUNCEMENT:Discuss bug and related issues with the community</s> ANNOUNCEMENT:Discuss Issue Tracker issues with the community .. not sure if it's a bug, try SL Answers http://blogs.secondlife.com/community/answers or another section in the SL Forums http://blogs.secondlife.com/community/forums first

Edit SL Forum Open Source Discussions http://blogs.secondlife.com/community/forums/open-source?view=overview

AMEND <s>ANNOUNCEMENT:Discuss, debate and collaborate about Open Source here!</s> ANNOUNCEMENT:Discuss, debate and collaborate about Open Source here! ... not sure if it's an Open Source issue, try SL Answers http://blogs.secondlife.com/community/answers or another section in the SL Forums http://blogs.secondlife.com/community/forums first

Edit SL Forums Viewer 2.0 http://blogs.secondlife.com/community/forums/v2?view=all

AMEND Title to Viewer 2 (we're now on 2.1.1)

User:Ellla McMahon

2010-09-13T14:14:51Z

Ellla McMahon:

{{ISO_639-3/cat-speaking/Volunteers|eng}}

{{visl
|Mentors=*
|}}

[[Category:Jira Reporters|{{PAGENAME}}]]

DRAFTS:

Edit any reference to Issue Tracker to Bug Tracker

Edit JIRA Dashboard http://jira.secondlife.com/secure/Dashboard.jspa

[[Ellla: Editing Issue Tracker page]]

INCLUDE
Issue Tracker FAQ https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ
Issue Tracker/Status https://wiki.secondlife.com/wiki/Issue_Tracker/Status
Issue Tracker/Conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct

[[Ellla: Editing Issue Tracker FAQ page]]

Archive Issue Tracker Forum Transcript https://wiki.secondlife.com/wiki/Issue_Tracker_Forum_Transcript (it's replaced with http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and the soon-to-be-posted Blog on JIRA4)

Amend/Add to Category:Issue Tracker https://wiki.secondlife.com/wiki/Category:Issue_Tracker

*AMEND Title to Category:Bug Tracker
*All relevant Video links

**QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded

**How to report a bug!https://vidtuts.s3.amazonaws.com/SLTotW-18-How-to-report-a-bug.mp4

https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

Rename Category:Jira Issues https://wiki.secondlife.com/wiki/Category:Jira_Issues looks like draft pages

Edit SL Forum Bug Discussions and Reporting http://blogs.secondlife.com/community/forums/bir?view=overview

AMEND <s>ANNOUNCEMENT:Discuss bug and related issues with the community</s> ANNOUNCEMENT:Discuss Issue Tracker issues with the community .. not sure if it's a bug, try SL Answers http://blogs.secondlife.com/community/answers or another section in the SL Forums http://blogs.secondlife.com/community/forums first

Edit SL Forum Open Source Discussions http://blogs.secondlife.com/community/forums/open-source?view=overview

AMEND <s>ANNOUNCEMENT:Discuss, debate and collaborate about Open Source here!</s> ANNOUNCEMENT:Discuss, debate and collaborate about Open Source here! ... not sure if it's an Open Source issue, try SL Answers http://blogs.secondlife.com/community/answers or another section in the SL Forums http://blogs.secondlife.com/community/forums first

Edit SL Forums Viewer 2.0 http://blogs.secondlife.com/community/forums/v2?view=all

AMEND Title to Viewer 2 (we're now on 2.1.1)

User:Ellla McMahon

2010-09-13T14:11:26Z

Ellla McMahon:

{{ISO_639-3/cat-speaking/Volunteers|eng}}

{{visl
|Mentors=*
|}}

[[Category:Jira Reporters|{{PAGENAME}}]]

DRAFTS:
Edit any reference to Issue Tracker to Bug Tracker

Edit JIRA Dashboard http://jira.secondlife.com/secure/Dashboard.jspa

[[Ellla: Editing Issue Tracker page]]

INCLUDE
Issue Tracker FAQ https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ
Issue Tracker/Status https://wiki.secondlife.com/wiki/Issue_Tracker/Status
Issue Tracker/Conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct

[[Ellla: Editing Issue Tracker FAQ page]]

Archive Issue Tracker Forum Transcript https://wiki.secondlife.com/wiki/Issue_Tracker_Forum_Transcript (it's replaced with http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and the soon-to-be-posted Blog on JIRA4)

Amend/Add to Category:Issue Tracker https://wiki.secondlife.com/wiki/Category:Issue_Tracker

*AMEND Title to Category:Bug Tracker
*All relevant Video links

**QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded

**How to report a bug!https://vidtuts.s3.amazonaws.com/SLTotW-18-How-to-report-a-bug.mp4

https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

Rename Category:Jira Issues https://wiki.secondlife.com/wiki/Category:Jira_Issues looks like draft pages

Edit SL Forum Bug Discussions and Reporting http://blogs.secondlife.com/community/forums/bir?view=overview

AMEND <s>ANNOUNCEMENT:Discuss bug and related issues with the community</s> ANNOUNCEMENT:Discuss Issue Tracker issues with the community .. not sure if it's a bug, try SL Answers http://blogs.secondlife.com/community/answers or another section in the SL Forums http://blogs.secondlife.com/community/forums first

Edit SL Forum Open Source Discussions http://blogs.secondlife.com/community/forums/open-source?view=overview

AMEND <s>ANNOUNCEMENT:Discuss, debate and collaborate about Open Source here!</s> ANNOUNCEMENT:Discuss, debate and collaborate about Open Source here! ... not sure if it's an Open Source issue, try SL Answers http://blogs.secondlife.com/community/answers or another section in the SL Forums http://blogs.secondlife.com/community/forums first

Edit SL Forums Viewer 2.0 http://blogs.secondlife.com/community/forums/v2?view=all

AMEND Title to Viewer 2 (we're now on 2.1.1)

Marketplace/Selling

2010-09-13T13:12:46Z

Ellla McMahon: Added: #Click '''Inventory''' > '''Manage Inventory'''

{{KBmaster}} {{Navbox/Marketplace}}
== How do I start selling stuff on the Marketplace? ==

===Before You Get Started===
You can dive right in and [[#Create a store]] in just a couple of steps; however, if you are brand new to selling in Second Life, there there are a few things you should know and some preparations you will want to make. If you are a brand new Merchant, this section is primarily for you.
#Read the [https://wiki.secondlife.com/wiki/Linden_Lab_Official:Xstreet_listing_guidelines Listing Guidelines] to be sure your products and listings will meet LL requirements.
#Get your products ready inworld. Currently, that includes putting them in a [http://wiki.secondlife.com/wiki/Xstreet_listing_items Magic Box]. Note that these will be obsolete very soon, at which point products will need to be moved from the Magic Box to a to-be-determined special folder in your inventory.
#Have your store information and graphics handy (logo, banner, store policies, inworld and out-of-world links, etc.) and make sure they meet the requirements defined below in [[#How do I edit my store info?]].

=== Create a store ===

First, you'll need to create a web storefront. This may be in addition to an inworld store you already have setup (and there are ways to connect the two).

# On any Marketplace page, click '''My Marketplace''' in the upper-right and click '''Create a Store'''.
#: [[File:Marketplace-Create-a-Store.png|link=]]
# If you've never done this before, you'll be asked to agree to the Marketplace Terms of Service. Read it carefully so you're aware of what you're agreeing to, then scroll down to the bottom and click '''Accept'''.

{{red|More help to come as this feature is fleshed out.}}

==How do I add a new item to my Marketplace listings?==
While Magic Boxes are in use (becoming obsolete very soon):
#Add your new object to your inworld Magic Box.
#Log in to the Marketplace and choose '''My Marketplace''' > '''Merchant home''' (upper-right).
#Click '''Inventory''' > '''Manage Inventory'''
#Click '''Sync Marketplace with Magic Boxes'''.
#'''Edit''' the new listing to complete at least the required fields. See [[#What do all the fields mean on the Edit Item Listing page?]].

==How do I remove an item from my Marketplace listings?==
Currently there does not appear to be a way to completely remove an existing item from your Marketplace listings. Merchants are currently limited to unlisting an item. Removing the object from your inworld Magic Box only changes the item status to '''Unavailable'''.
While Magic Boxes are in use (becoming obsolete very soon), to unlist an item:
#Log in to the Marketplace and choose '''My Marketplace''' > '''My Store''' (upper-right).
#Click '''Manage inventory'''.
#Next to the item you want to unlist, click '''Unlist'''. See also [[#How do I update the listing of an item I'm selling?]].

== How do I update the listing of an item I'm selling? ==

# In the upper-right, click '''My Marketplace''' > '''My Store'''.
# On the left-hand side, click '''Manage inventory'''.
#: [[File:Marketplace-Manage-inventory.png|link=]]
# Here, you see all the items you're selling. Towards the right, click '''Edit''' next to the item you want to update.
#* You can also '''Preview''' how an item listing looks to potential customers, or click '''Unlist'''/'''List''' to hide/show an item (this can be changed whenever you want).

{{KBtip|'''[[Marketplace/Manage_inventory|Get more help with managing your Marketplace inventory]]''', including bulk-editing items.}}.

===Migration help for XStreetSL Merchants===
This section is for Merchants who currently have products in XStreetSL, and provides help for managing product updates during the transition to the SL Marketplace.
Linden Labs is on course for retiring XStreetSL and launching the SL Marketplace. During this transition, one of the best sources of information and how-tos is the LL blog posts tagged "marketplace" ([http://blogs.secondlife.com/community/commerce/blog/tags/marketplace Marketplace blog posts]). The following sections point to a few specific posts on migration that contain current and critical information for Merchants.
====Transition timeline====
As the transition progresses, you will notice features gradually being disabled in XStreetSL, while new features (and bug fixes) are being added to the SL Marketplace. According to Linden Lab blog posts, it looks like XStreetSL purchasing will be disabled by October 6th, 2010 and all XStreetSL functionality will be fully retired in December 2010.
A detailed listing of the transition plans and known dates can be found in Grant Linden's blog post [http://blogs.secondlife.com/community/commerce/blog/2010/08/31/second-life-marketplace-is-coming-soon--transition-plans Second Life Marketplace is coming soon - Transition Plans].
====Listing migration====
The final migration for listing content is scheduled to occur on September 16th, 2010. All Merchants need to check their migration settings and product information so that their products are properly migrated to the SL Marketplace.
Of particular importance to merchants is the migration of permission settings. Grant Linden has provided a very complete listing of what will and will not successfully migrate. For this, and other recommendations for successful migration, see Grant Linden's blog post [http://blogs.secondlife.com/community/commerce/blog/2010/09/10/update-on-the-next-sl-beta-marketplace-listing-migration--last-migration-for-listing-details Update on the next SL Beta Marketplace listing migration - last migration for listing details].
====Successfully updating a product during the transition====
Until the transition to the SL Marketplace is complete, there are extra steps you will need to take to ensure your products are updated both in XStreetSL and the SL Marketplace. Grant Linden explains how in the post [http://blogs.secondlife.com/community/commerce/blog/2010/09/07/how-to-update-a-product-during-the-marketplace-transition How to update a product during the Marketplace Transition].

== What do all the fields mean on the Edit Item Listing page? ==

{{KBtip|For hot tips on how to make the most of the item fields, [[Marketplace/Sellers_guide|'''check out our Seller's Guide!''']]}}

* '''SKU''' - This stands for "[http://en.wikipedia.org/wiki/Stock-keeping_unit Stock-Keeping Unit]" and is a unique identifier for each item. If you're already using a metrics-tracking system with SKUs, you can use the same SKU here for convenience. '''SKU''' is also used when using the '''Related Items''' field below.
* '''Version''' - If you have your own arbitrary product-versioning system (for example, many scripted gadgets issue updates), enter the number here. For example, "<code>2.0</code>". Related, [http://en.wikipedia.org/wiki/Software_versioning learn more about software versioning in general.]
* '''Item Status''' - Can be '''Active''' or '''Inactive'''. The same thing as '''Unlist'''/'''List''' on the '''Manage inventory''' page.
* '''Permissions''' - What the customer can do with the object. Note that setting this does ''not'' change your original item's permissions — you need to set those beforehand and check the same boxes here. Make sure to be accurate, as permissions are a big part of a buying decision.
** If your item has permissions subtleties, make sure to note them in the '''Extended description''' below. For example, a robot toy may be modifiable in that you can change the robot's colors, but the script inside the robot are no-modify.
* '''International tabs''' - If you've localized your item for additional languages, click a language tab to enter that information.
* '''SL object name''' - Corresponds to what the object is named in your inworld Magic Box. This can't be changed from this web interface — you must edit the object in your Magic Box.
* '''Item name''' - You can leave this the same as the '''SL object name''', or expand it to be more descriptive for additional visibility. This field is searchable and can be up to 120 characters.

{{KBtip|Item names appear in the page's URL, which then shows up in search engine results. A well-chosen name will help you become more discoverable via higher search rankings, so be careful of using decorative [[Unicode_In_5_Minutes|Unicode]] and other wasted space that doesn't contribute. [http://en.wikipedia.org/wiki/Search_engine_optimization Learn more about search engine optimization.]}}

* '''Product features''' - Call out up to five specific highlights to inform why someone would want to buy your stuff.
* '''Extended description''' - Details about your product in plain text (the old Xstreet BBcode isn't supported). This commonly includes expanded info about the '''Product features''', '''Permissions''', and other fields. You can also link to a video tutorial or other rich documentation. Many merchants use it to provide customer service info, although '''Edit Store Information''' is probably a better place for that. Also, product manuals should be provided as a '''Downloadable PDF''' as mentioned below. This field is ''not'' searchable and can be up to 5,000 characters.
* '''Keywords''' - Specific terms you expect this item to be found with when customers search. This field is searchable from Marketplace search and can be up to 200 characters, including commas and spaces.
* '''Category''' - Click '''Change category''' to get category suggestions. In the popup, search categories, then click the category that fits best from the list.
* '''Item price''' - In L$. If this item is a freebie, enter <code>0</code>.
* '''Prim count''' - The number of prims this objects is. Subtleties can be explained in the '''Extended description'''. For example, if you're selling a set of furniture where the chair is 20 prims and the table is 30, be sure to state that so the buyer is well-informed.
* '''SLurl''' - This is usually a link to your inworld storefront, or at least, a place the object can be viewed in three dimensions inworld, which helps with buying decisions. Whenever possible, enter a specific link to the exact location instead of a generic one to the front of your store. {{xref|SLurl|Learn more about SLurls.}}
* '''Video URL''' - Have you made a video tutorial or a marketing promo to show your product in action? This can be a delightful way to quickly show what it's all about. [http://www.youtube.com YouTube] is the most popular video site, but there are [http://en.wikipedia.org/wiki/Category:Video_hosting many alternatives]. The '''Video URL''' can actually be any standard [http://en.wikipedia.org/wiki/Url URL], but the link put here appears under the listing's '''Details''' tab as '''View Video »'''.
*: [[File:Marketplace_-_View_Video.png|thumb]]
* '''Available quantity''' - This is usually '''Unlimited''' unless you're selling something like limited-edition art. In which case, select the right radio button and enter an amount. Limited items are often sold as no-copy so the buyer can't duplicate it.
** It's bad form to sell something in limited quantities then change the amount later because it damages the perceived value and rarity of an item, so think carefully before setting a number.
* '''Images''' - While this field isn't required, it's one of the most important to communicate what you're selling, so include at least one image. Click '''Upload an image''' to get info and choose a JPG, PNG, TGA, or GIF image from your hard drive. You can have up to 8 images for an item.
** For highest quality, upload images that are exactly 700x525. You can upload bigger images but they'll be resized to fit within these dimensions, and may appear hard to read.
** You can use the same textures from your inworld store by saving them to disk and uploading them to the Marketplace. The minimum dimensions are 512x512 pixels, which is a common size for inworld product panels.
* '''Downloadable PDF''' - Click '''Browse''' to choose a PDF from your hard drive. PDFs can be more beautiful and readable than inworld notecards.
** You can include extended content in a PDF, like additional high-res images and [http://www.adobe.com/designcenter/tutorials/flashpdf/ Flash movies].
** There isn't a limit to the size of the PDF file, but you should use your buyers' time and bandwidth wisely.
** If you don't own Adobe software on Windows, you can use Microsoft Word or OpenOffice to create PDF files. On a Mac, almost every application can [http://support.apple.com/kb/ht3771 "print" to a PDF file].
* '''Related Items''' - Click '''Add related item''' to search your existing products for items you want to appear under this one. Related items are commonly variations (such as different colors of the same basic thing) or complementary (under a coat listing, you could have an umbrella as a related item). You can have up to 8 related items.
* '''Demo Item''' - Want customers to be able to try before they buy? Demos tend to be clearly limited versions of the real thing you've modified in advance: for example, [http://bit.ly/aG7hGE a skin with a "DEMO" tattoo on it]. Click '''Add demo item''' to choose one. Demo items themselves can be unlisted.
* '''Listing Enhancements''' - Promote your item by advertising a "Featured Item" listing on a highly visible page. You can:
** '''Feature this item on the home page''' - http://marketplace.secondlife.com
**: [[File:Second_Life_Marketplace_1282146739545.png|thumb|none]]
** '''Feature this item on a category landing page''' - For example, [http://bit.ly/9nbwjC Avatar Accessories].
** '''Feature this item on the checkout receipt page''' - After a shopper completes the purchase process, they see this page. [https://wiki.secondlife.com/w/images/6/68/Second_Life_Marketplace_1282146379347.png See example.]
** '''Feature this item on the L$0 cart checkout ads page''' - When a shopper is checking out with a L$0 balance (freebies), they see this landing page. [https://wiki.secondlife.com/w/images/4/45/Second_Life_Marketplace_1282146420603.png See example.]
** Each feature ad can be purchased for '''7''', '''15''', or '''30 days'''. Cost depends on the overall exposure of the page, as shown in this table. Buying more days at once is cheaper per day. For example, a '''home page''' listing is L$96/day for '''30 days''', compared to L$128/day for '''7 days'''.

{| {{KBtable}}
|- {{KBtablehead}}
!
! width="15%" | 30 days
! width="15%" | 15 days
! width="15%" | 7 days
! width="15%" | # of ads on page (scrollable)

|-
| '''home page'''
| align="right" | L$2,899
| align="right" | L$1,699
| align="right" | L$899
| align="center" | 6

|-
| '''category landing page'''
| align="right" | L$999
| align="right" | L$599
| align="right" | L$399
| align="center" | 3

|-
| '''checkout receipt page'''
| align="right" | L$2,399
| align="right" | L$1,499
| align="right" | L$799
| align="center" | 6

|-
| '''L$0 cart checkout ads page'''
| align="right" | L$899
| align="right" | L$899
| align="right" | L$299
| align="center" | 12

|}

* '''Revenue Distributions''' - Click '''Add Distribution''' to specify a co-creator and enter a percentage to split profits with. It auto-calculates the reminder, so if you enter "<code>15</code>" (don't enter a % in the actual field), you receive 85% per item sold, and your co-creator receives 15%. [[Linden_Lab_Official:Frequently_asked_questions_about_the_Second_Life_Marketplace_for_merchants#How_does_the_new_.22Distribute_Funds.22_feature_work.3F|Learn more about how this works differently than the old Xstreet.]]
** You can add multiple co-creators.
** A co-creator must have logged into the Marketplace previously or you'll get an "Collaborator user not found" error.

== How do I edit my store info? ==

Your store — and you can have one store per Second Life account — has its own "profile" that can be customized. You should take advantage of this to promote your brand:

# Click '''My Marketplace''' in the upper-right and click '''My Store'''.
# On the left-hand side, click '''Edit Store Information'''.

Here's what the fields mean:

* '''Store Name''' - This defaults to your Resident name but you can change it to something else, like the inworld brand that you're already using.
* '''Profile''' - Whatever you want to tell potential customers about you, like: ''who'' you are, ''what'' you sell, and ''[http://www.youtube.com/watch?v=qp0HIF3SfI4 why]'' you do it. Up to 2,100 characters. Weird number, I know.
** Examples: "We've been selling in Second Life for seven years and these are some testimonials from thousands of delighted customers!", "We believe every avatar should be able to have an incredibly beautiful home", or "Our company's goal is to amplify your awesome."
* '''Policies''' - Do you accept refunds? How do you prefer to be contacted via email or IM or have you hired support staff that your customers should contact? Make sure to state this here so customers' expectations are clear. Up to 450 characters.
* '''Link to Blog''' - Or another website about your store. Many sellers use blogs to announce product updates. Some even group together and form community blogs, like [http://iheartsl.com/ iheartsl].
* '''Link to Store''' - If you have an inworld store, insert its {{xref|SLurl}} here please!
* '''Store Image''' - Click '''Browse''' to choose a JPG, PNG, or GIF image from your hard drive. A well-compressed JPG generally works best. This isn't usually a picture of your inworld store, but your brand's logo. This small image must be exactly 45x45 pixels, so make sure what you upload is legible. Your image must meet these exact dimensions before you upload it. There are web tools like [http://www.picnik.com Picnik] and that can help.
*: [[File:Marketplace-45x45.png|link=]]
* '''Store Banner Image''' - Again, click '''Browse''' to choose a JPG, PNG, or GIF image from your hard drive. Must be exactly 700x100 pixels.
*: [[File:Marketplace-700x100.png|link=]]

Your '''Store Name''' and '''Store Image''' appear on the right-hand side of all your item pages, like this:

: [[File:Marketplace-Store-info-on-item-page.png|link=]]

{{KBtip|What?! If you've gotten this far and you haven't [[Marketplace/Sellers_guide|'''checked out our Seller's Guide''']] yet, you totally should!}}

== How do I view my store? ==

So you've listed at least one item and setup your store info... ''you are awesome''. Bask in the glow, then preview your store for all to behold (that almost rhymes):

# Go back to '''My Marketplace''' > '''My Store''' (which you should be familiar with now... wash, rinse, repeat).
# On the left-hand side, click '''View my Store'''. This is how your customers see it — but it also helps to browse the Marketplace as an {{xref|alt}} to really walk in your customers' shoes.

Bug Tracker/Status

2010-08-24T02:31:55Z

Ellla McMahon: Corrected: needs to be handled through the Support Portal or Second Life Answers.

Here's how Linden Lab uses the various resolution states:

; Open : An issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or bounce the issue back to the person who reported it by marking it "Resolved" (see below).

; In Progress : How a developer signals to everyone that they're working on the issue.

; Reopened : Same as "Open". Even though it was closed before, it's now reported as a problem that ''still'' needs attention.

; Resolved : An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
:; Fixed : The bug is fixed in a public release of Second Life.
:; Fix Pending: The bug is fixed in a version of the code that should soon be publicly available.
:; Contact Support : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal].
:; Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
:; Duplicate : There's another issue about the same problem/idea.
:; Expected Behavior : This is NOT a bug and functions by design [http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.]
:; Needs More Info : The issue lacks actionable information. Add the info or it CAN'T be investigated.
:; Under Advisement : An issue that's about [[:Category:Policies|policy]], instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
:; Cannot Reproduce : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
:; Misfiled : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]].

; Closed : The final resting place. It's done!

After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].

== After Aug 23 ==

Here's how Linden Lab uses the workflow status and resolution field:

; Pending : Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.

; Acknowledged : When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.

; Fix Pending : When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.

; Released (Resolution = Fixed) : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution = Fixed.

; Closed :
:; Resolution = Fixed : When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
:; Resolution = Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
:; Resolution = Duplicate : There's another issue about the same problem/idea. See the issues linked to it.

; Needs More Info (Resolution = Incomplete) : The issue lacks actionable information. Add the info or it CAN'T be investigated.

; Cannot Reproduce (Resolution = Incomplete) : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.

; Deferred (Resolution = Incomplete) : The problem/idea is being evaluated.

; Support Issue (Resolution = Not Applicable) : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal] or [http://blogs.secondlife.com/community/answers Second Life Answers].

; Expected Behavior (Resolution = Not Applicable) : This is NOT a bug and functions by design [[Not_a_bug|See Expected Behavior aka Not a Bug.]]

; Misfiled (Resolution = Not Applicable) : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]].

After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].

== Diagram of Workflow ==

[[Image:PJIRA-proposed-workflow-v3.jpg]]

Note:
* Diagram does not have all the transition arrows.
* A '''terminal state''' is a state that's not a middle step in a workflow, and would frequently be the last state for an issue. "Support Issue" is a good example.

== Transition to New Resolutions ==

'''Definitions''' 
''Status'' = Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram 
''Resolution'' = a record of the issue's resolution. If Resolution is blank, the issue is "Unresolved." If Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status.

{| border="1"
! Resolution !! Migration Plans
|-
| Fixed
| no change
|-
| Duplicate
| no change
|-
| Won't Finish
| no change
|-
| Not Applicable
| new
|-
| Incomplete
| new
|-
| Cannot Reproduce
| Change to "Cannot Reproduce" Status, Resolution = Incomplete
|-
| Contact Support
| Change to "Support Issue" Status, Resolution = Incomplete
|-
| Expected Behavior
| Change to "Expected Behavior" Status, Resolution = Not Applicable
|-
| Misfiled
| Change to "Misfiled" Status, Resolution = Not Applicable
|-
| Needs More Info
| Change to "Needs More Info" Status, Resolution = Incomplete
|-
| Under Advisement
| Change to "Deferred" Status, Resolution = Incomplete
|}

[[Category:Issue Tracker]]

Ellla: Editing Issue Tracker page

2010-08-22T18:51:07Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 10 What do the different resolution statuses mean?
:(indented) Why was my issue resolved with a status of "Expected Behavior"?
* 11 I reported a bug but it hasn't been fixed! Why?
* 12 Want to know more?
:(indented) What software powers your Issue Tracker?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents.

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

[edit] '''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

[edit] '''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o How to search
o Code of conduct
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.


<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:48:48Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 10 What do the different resolution statuses mean?
:(indented) Why was my issue resolved with a status of "Expected Behavior"?
* 11 I reported a bug but it hasn't been fixed! Why?
* 12 Want to know more?
:(indented) What software powers your Issue Tracker?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents.

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

[edit] '''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

[edit] '''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o How to search
o Code of conduct
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:44:32Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 10 What do the different resolution statuses mean?
:(indented) Why was my issue resolved with a status of "Expected Behavior"?
* 11 I reported a bug but it hasn't been fixed! Why?
* 12 Want to know more?
:(indented) What software powers your Issue Tracker?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents.

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

[edit] '''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

[edit] '''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o How to search
o Code of conduct
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:43:12Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 10 What do the different resolution statuses mean?
:(indented) Why was my issue resolved with a status of "Expected Behavior"?
* 11 I reported a bug but it hasn't been fixed! Why?
* 12 Want to know more?
:(indented) What software powers your Issue Tracker?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents.

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

[edit] '''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

[edit] '''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o How to search
o Code of conduct
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:41:13Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 10 What do the different resolution statuses mean?
:(indented) Why was my issue resolved with a status of "Expected Behavior"?
* 11 I reported a bug but it hasn't been fixed! Why?
* 12 Want to know more?
:(indented) What software powers your Issue Tracker?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents.

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

[edit] '''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

[edit] '''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:40:09Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 10 What do the different resolution statuses mean?
:(indented) Why was my issue resolved with a status of "Expected Behavior"?
* 11 I reported a bug but it hasn't been fixed! Why?
* 12 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents.

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

[edit] '''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

[edit] '''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:38:51Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 10 What do the different resolution statuses mean?
:(indented) Why was my issue resolved with a status of "Expected Behavior"?
* 11 I reported a bug but it hasn't been fixed! Why?
* 12 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents.

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:35:58Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 So you've created an issue, what's next ?
* 9 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

[edit] '''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:33:47Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:32:08Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:31:01Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] '''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:29:32Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
:(indented) How do I find my computer Environment?
:(indented) Can I write my bug report in another language?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:25:20Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search

MOVED to Issue Tracker (JIRA)

Contents
[hide]

<s> * 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?

Tip: These are further details on how to use the Issue Tracker.

[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:24:01Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is for a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:23:17Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:(indented) How to Search
:(indented) What are Projects and Components?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:21:10Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 2 What if Second Life is having a widespread service issue right now?
* 3 What's not a bug?
* 4 What's the difference between Bugs & New Features?
* 5 I'm not a geek and I need help!
* 6 What's a bug report?
:
:(indented) How to Search
:(indented) What are Projects and Components?
* 7 What if the bug I found is really serious and shouldn't be shared?
* 8 How do I find out where bugs get fixed?
* 9 I reported a bug but it hasn't been fixed! Why?
* 10 Want to know more?


Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:16:38Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 4 What if Second Life is having a widespread service issue right now?
What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug,
What's the difference between Bugs & New Features?
* 3 I'm not a geek and I need help!
* 2 What's a bug report?
:(indented) How to Search https://wiki.secondlife.com/wiki/Issue_Tracker/Searching
:(indented) What are Projects and Components?
* 5 What if the bug I found is really serious and shouldn't be shared?
* 7 How do I find out where bugs get fixed?
* 6 I reported a bug but it hasn't been fixed! Why?
* 8 Want to know more? LINK http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit] '''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit] '''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit] '''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit] '''What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] '''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit] '''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


[edit] '''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

'''How do I keep up with what's going on?'''

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] '''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


[edit] '''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

[edit] '''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] '''What software powers your Issue Tracker?'''

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker page

2010-08-22T18:13:57Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 4 What if Second Life is having a widespread service issue right now?
What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug,
What's the difference between Bugs & New Features?
* 3 I'm not a geek and I need help!
* 2 What's a bug report?
:(indented) How to Search https://wiki.secondlife.com/wiki/Issue_Tracker/Searching
:(indented) What are Projects and Components?
* 5 What if the bug I found is really serious and shouldn't be shared?
* 7 How do I find out where bugs get fixed?
* 6 I reported a bug but it hasn't been fixed! Why?
* 8 Want to know more? LINK http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit]'''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit]'''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit]'''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit]''' What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit]'''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit]'''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit]'''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


'''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

'''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


'''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

'''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:13:04Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s> * 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?

Tip: These are further details on how to use the Issue Tracker.

[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:12:14Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s> * 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker page

2010-08-22T18:11:43Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 4 What if Second Life is having a widespread service issue right now?
What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug,
What's the difference between Bugs & New Features?
* 3 I'm not a geek and I need help!
* 2 What's a bug report?
:(indented) How to Search https://wiki.secondlife.com/wiki/Issue_Tracker/Searching
:(indented) What are Projects and Components?
* 5 What if the bug I found is really serious and shouldn't be shared?
* 7 How do I find out where bugs get fixed?
* 6 I reported a bug but it hasn't been fixed! Why?
* 8 Want to know more? LINK http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit]'''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit]'''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit]'''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit]''' What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit]'''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit]'''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit]'''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


'''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'
''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

'''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


'''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

'''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:11:03Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s> * 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?</s>
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.</s>

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:09:04Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s> * 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?</s>
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s> * 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)</s>

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.</s>

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:08:45Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s> * 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?</s>
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s> * 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)</s>

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.</s>

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:08:24Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s>* 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?</s>
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s>* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)</s>

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.</s>

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:07:53Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s>* 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?</s>
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s>* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)</s>

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

<s>[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.</s>

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:06:45Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s>* 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?</s>
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s>* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)</s>

[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.
[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:06:13Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s>* 1 What's the difference between Bugs & New Features?</s>
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s>* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

<s>[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)</s>
[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.
[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:05:31Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

<s>* 1 What's the difference between Bugs & New Features?</s>
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s>* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?

[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)
[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.
[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)

Ellla: Editing Issue Tracker page

2010-08-22T18:04:44Z

Ellla McMahon:

Issue Tracker (JIRA)
From Second Life Wiki
Second Life Wiki > Issue Tracker
Jump to: navigation, search

Template:Needs Translation/el Template:Needs Translation/he Template:Needs Translation/it Template:Needs Translation/nl Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Contents
[hide]

* 1 What's a bug?
* 4 What if Second Life is having a widespread service issue right now?
What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug,
What's the difference between Bugs & New Features?
* 3 I'm not a geek and I need help!
* 2 What's a bug report?
:(indented) How to Search https://wiki.secondlife.com/wiki/Issue_Tracker/Searching
:(indented) What are Projects and Components?
* 5 What if the bug I found is really serious and shouldn't be shared?
* 7 How do I find out where bugs get fixed?
* 6 I reported a bug but it hasn't been fixed! Why?
* 8 Want to know more? LINK http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

Is a feature not working as everyone expects <s>expected</s> in <s>your</s> Second Life? You may have found a bug!

<BIG>'''Issue Tracker (JIRA) is a Fix in future Viewer or Server version or Web page, Support is for I need help now!'''</BIG>

[edit]'''What's a bug?'''

An unintended computer problem which happens for '''more than one person under the same conditions'''.

[edit]'''What if Second Life is having a widespread service issue right now?'''

Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.

If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.

[edit]'''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug

Issue Tracker (JIRA) is for stuff that affects everyone, Support http://secondlife.com/support is for stuff that affects you

[edit]''' What's the difference between Bugs & New Features?'''

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit]'''I'm not a geek and I need help!'''

Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.

[edit]'''What's a bug report?'''

A description of a bug, shared by you with us. Useful bug reports are:

* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal and make sure your graphics drivers https://wiki.secondlife.com/wiki/Graphics_Drivers are updated. Many historical bugs have been fixed by newer drivers.

With that in mind:

1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions.
2. Search the Issue Tracker LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded
Check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug

The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.


[edit] '''Can I write my bug report in another language?'''

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.

[edit]'''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F

* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] '''Examples'''

* '''Second Life Viewer - VWR'''
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

'''How do I find my computer Environment?'''
See http://torley.s3.amazonaws.com/about-second-life-cropped.png

Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct


'''What if the bug I found is really serious and shouldn't be shared?'''

Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

'
''So you've created an issue, what's next ?'''

See How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents

<s>We also hold inworld bug triages where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.</s>
Our Bug Triagers https://wiki.secondlife.com/wiki/Bug_triage review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.

[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

'''Who is WorkingOnIt Linden?'''

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

'''How do I find out where bugs get fixed?'''

Search the Issue Tracker, or if you find that tricky, check the Release Notes https://wiki.secondlife.com/wiki/Release_Notes. Each version contains blow-by-blow highlights of what was changed.

'''What do the different resolution statuses mean?''' https://wiki.secondlife.com/wiki/Issue_Tracker/Status

'''Why was my issue resolved with a status of "Expected Behavior"?'''

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.


'''I reported a bug but it hasn't been fixed! Why?'''

We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:

* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.

<s>For more background,</s>

'''Want to know more?''' see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links

o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker <s>c</s>Category - All pages related to the Issue Tracker.

<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s>

Ellla: Editing Issue Tracker FAQ page

2010-08-22T18:00:31Z

Ellla McMahon:

Issue Tracker/FAQ
From Second Life Wiki
Second Life Wiki > Issue Tracker > Issue Tracker/FAQ
Jump to: navigation, search
Contents
[hide]

* 1 What's the difference between Bugs & New Features?
* 2 How do I search?
* 3 What kind of behavior is allowed on the Issue Tracker?
* 4 What software powers your Issue Tracker?
* 5 How do I customize my settings?
<s>* 6 Can I write my bug report in another language?
* 7 How do I keep up with what's going on?
* 8 What are Projects and Components?
o 8.1 Examples
* 9 What is the "SEC" Project?
* 10 Who is WorkingOnIt Linden?
* 11 What do the different resolution statuses mean?
* 12 Why was my issue resolved with a status of "Expected Behavior"?</s>

Tip: These are further details on how to use the Issue Tracker.

[edit] What's the difference between Bugs & New Features?

* Bug - Something does not work correctly compared to the way it was designed or should be expected to.
* New Feature - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.

[edit] How do I search?
[edit] What kind of behavior is allowed on the Issue Tracker?

^ Useful, helpful behavior. :)
[edit] What software powers your Issue Tracker?

JIRA from Atlassian, which you can read the general documentation to. If you find a bug with JIRA itself, contact Atlassian.
[edit] How do I customize my settings?

* View your User Profile - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, visit Your Dashboard.
* Edit Your Preferences - A few options can be customized. You can also change your language here.

[edit] Can I write my bug report in another language?

While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.
[edit] How do I keep up with what's going on?

On the left of each issue is a Watch it link you can click. When the issue is updated, you'll get an email notification. You can also view Your Watches.

<s>Check the Release Notes for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.

Also, make sure your graphics drivers are updated. Many historical bugs have been fixed by newer drivers.

Our Bug Triagers review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
[edit] What are Projects and Components?

* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* Components - The specific area of a problem within a project.

More Projects and Components are added over time as needed.
[edit] Examples

* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"

[edit] What is the "SEC" Project?

[edit] Who is WorkingOnIt Linden?

A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.

[edit] What do the different resolution statuses mean?

[edit] Why was my issue resolved with a status of "Expected Behavior"?

Often, the Second Life software is behaving exactly as designed, but it can seem wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was not a bug, but you're asking for a new behavior we haven't thought of yet.

If you would like to push for a change in that behavior:

1. First search to make sure someone else hasn't already requested this feature!
1. If it has already been requested, vote and add your comments to the issue.
2. Go to the issue's page and click Reopen Issue on the left. Be sure to state WHY in the comments.
3. Then, click Edit on the left, change the Issue Type to New Feature by moving it.
4. Go through the steps and click Move to confirm.</s>

MOVED to Issue Tracker (JIRA)