https://wiki.secondlife.com/w/api.php?action=feedcontributions&feedformat=atom&user=Karen+LindenSecond Life Wiki - User contributions [en]2026-07-26T01:55:58ZUser contributionsMediaWiki 1.42.1https://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=4170Bug Tracker2007-01-09T04:27:28Z<p>Karen Linden: /* Projects and Components */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does not allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
==== Security Issues -- a.k.a "the missing Fifth Project" ====<br />
Issues pertaining to the security of Second Life should be emailed to the [mailto:security@lindenlab.com Second Life Security mailing list] rather than posted on jira.secondlife.com. Emailing them directly to Linden Lab helps us keep Second Life secure!<br />
<br />
So just what constitutes a security issue? If an issue poses any of the following threats to Second Life, its Residents or content, then it is an exploit and should be reported:<br />
<br />
* exposes real life resident identity without consent<br />
* destroys content<br />
* permits unauthorized access to SL resources<br />
* compromises a client or server host subjecting it to remote control<br />
<br />
When reporting an exploit, please provide as much detail as possible, including the environment used and the complete reproduction case. Linden Lab offers a L$10,000 bounty for each previously unknown exploit that can be verified. We encourage you to submit security issues via email as soon as they are discovered!<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page. This saves time and effort, especially if you frequently run the same complex search and want a handy shortcut!<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix. <br />
<br />
It can't be emphasized enough that '''searching for existing issues before filing a new one is the most important step in the submission process'''. Bugs submitted more than once take time and effort to find and categorize -- and that is time our team could be spending testing issues and fixing problems instead.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit Resident names or other personally-identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. The engineering team may require additional information from the issue reporter, or other contributors, so reviewing all of your created/commented issues regularly will be useful while email support in JIRA is disabled.<br />
<br />
Also, when issues are resolved internally the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3683Bug Tracker2007-01-08T07:16:25Z<p>Karen Linden: /* Return to check on bug status */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does not allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page. This saves time and effort, especially if you frequently run the same complex search and want a handy shortcut!<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix. <br />
<br />
It can't be emphasized enough that searching for existing issues before filing a new one is the most important step in the submission process. Bugs submitted more than once take time and effort to find and categorize -- and that is time our team could be spending testing issues and fixing problems instead.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit Resident names or other personally-identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. The engineering team may require additional information from the issue reporter, or other contributors, so reviewing all of your created/commented issues regularly will be useful while email support in JIRA is disabled.<br />
<br />
Also, when issues are resolved internally the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3620Bug Tracker2007-01-08T06:42:19Z<p>Karen Linden: /* Determine if the bug has already been submitted */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does not allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page. This saves time and effort, especially if you frequently run the same complex search and want a handy shortcut!<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix. <br />
<br />
It can't be emphasized enough that searching for existing issues before filing a new one is the most important step in the submission process. Bugs submitted more than once take time and effort to find and categorize -- and that is time our team could be spending testing issues and fixing problems instead.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit Resident names or other personally-identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3619Bug Tracker2007-01-08T06:41:58Z<p>Karen Linden: /* Determine if the bug has already been submitted */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does not allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page. This saves time and effort, especially if you frequently run the same complex search and want a handy shortcut!<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix. <br />
<br />
It can't be emphasized enough that searching for existing issues before filing a new one is the most important step in the submission process. Bugs submitted more than once take time and effort to find and categorize -- and that is time our team could be spending testing issues and fixing problems instead.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit Resident names or other personally-identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3615Bug Tracker2007-01-08T06:38:27Z<p>Karen Linden: /* Saving a search as a Filter */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does not allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page. This saves time and effort, especially if you frequently run the same complex search and want a handy shortcut!<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit Resident names or other personally-identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3614Bug Tracker2007-01-08T06:32:29Z<p>Karen Linden: /* Submit the bug */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does not allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit Resident names or other personally-identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3613Bug Tracker2007-01-08T06:30:51Z<p>Karen Linden: /* Second Life Miscellaneous (MISC) */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does not allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3612Bug Tracker2007-01-08T06:30:16Z<p>Karen Linden: /* Available components */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Scripting<br />
* Sound<br />
* Stipends<br />
* User Interface<br />
<br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3611Bug Tracker2007-01-08T06:29:19Z<p>Karen Linden: /* See if the bug has already been submitted */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Script<br />
* Sound<br />
* Stipends<br />
* User Interface <br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Determine if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3610Bug Tracker2007-01-08T06:28:32Z<p>Karen Linden: /* Submit the bug */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Script<br />
* Sound<br />
* Stipends<br />
* User Interface <br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the "Create New Issue" link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, "Only happens with Mac OS X 10.4.1," or "Seen only with NVIDIA GeForce Go 7800 card," etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click "Create" to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3609Bug Tracker2007-01-08T06:27:31Z<p>Karen Linden: /* Saving a search as a Filter */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Script<br />
* Sound<br />
* Stipends<br />
* User Interface <br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the "Filter" link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Create to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3608Bug Tracker2007-01-08T06:26:00Z<p>Karen Linden: /* Second Life Miscellaneous (MISC) */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Script<br />
* Sound<br />
* Stipends<br />
* User Interface <br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project.<br />
<br />
===== Available component =====<br />
* Miscellaneous<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Create to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3605Bug Tracker2007-01-08T06:24:46Z<p>Karen Linden: /* Bugs only! */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA|QA Bug Submission Guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Script<br />
* Sound<br />
* Stipends<br />
* User Interface <br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Create to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3604Bug Tracker2007-01-08T06:24:16Z<p>Karen Linden: /* Read the QA Bug Submission Guidelines */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Script<br />
* Sound<br />
* Stipends<br />
* User Interface <br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA|QA Bug Submission Guidelines]]. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Create to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3599Bug Tracker2007-01-08T06:22:55Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with a number of components. They are:<br />
<br />
==== Second Life Viewer (VWR) ====<br />
Issues pertaining to the Second Life viewer are reported under this project. <br />
===== Available components =====<br />
* Avatar/Character<br />
* Building<br />
* Chat/IM<br />
* Crashes<br />
* Documentation<br />
* Graphics<br />
* Inventory<br />
* Land<br />
* Linden Dollars (L$)<br />
* Missing Content<br />
* Performance<br />
* Permissions<br />
* Physics<br />
* Script<br />
* Sound<br />
* Stipends<br />
* User Interface <br />
===== Examples =====<br />
* "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) <br />
* "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
Issues pertaining to the Second Life service are reported here. <br />
===== Available components =====<br />
* HTTPRequest<br />
* Performance<br />
* Physics<br />
* Scripts<br />
* Simulation<br />
* Teleport<br />
* XML-RPC <br />
===== Examples =====<br />
* "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
* "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
Issues pertaining to the Second Life website are in this project. <br />
===== Available components =====<br />
* Account summary<br />
* blog.secondlife.com<br />
* Developer Directory<br />
* Events<br />
* forums.secondlife.com<br />
* Friends Online<br />
* Interactive map<br />
* jira.secondlife.com<br />
* Land Store<br />
* lindenlab.com<br />
* Lindex<br />
* New account creation<br />
* secondlife.com<br />
* wiki.secondlife.com <br />
===== Examples =====<br />
* "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
* "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
===== Example =====<br />
* "The TOS does now allow me to edit the viewer source code" (Component = Miscellaneous)<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Create to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3567Bug Tracker2007-01-08T06:00:32Z<p>Karen Linden: /* Submit the bug */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
** "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Create to create a new bug<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3550Bug Tracker2007-01-08T05:39:01Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance decreases when several avatars teleport into the region at once" (Component = Performance and/or Teleport)<br />
** "My scripted objects are not able to talk to the outside world after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Create to create a new bug<br />
** You will be taken to the summary page for your issue, where you can use the Edit link on the left-hand side of the page to add any information you may have forgotten.<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3547Bug Tracker2007-01-08T05:26:36Z<p>Karen Linden: /* Return to check on bug status */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Submit to create a new bug<br />
** You will be taken to the summary page for your issue, where you can use the Edit link on the left-hand side of the page to add any information you may have forgotten.<br />
<br />
=== Return to check on bug status ===<br />
<br />
Linden Lab will review bugs submitted to jira.secondlife.com on a regular basis. When issues are resolved internally, the external site will be updated as well, so check your issues for changes on a regular basis.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3540Bug Tracker2007-01-08T05:18:23Z<p>Karen Linden: /* Reporting a bug in JIRA */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
* To create a new issue in JIRA, do the following:<br />
** Click the Create New Issue link in the blue navigation bar towards the top of the screen.<br />
** Select a project that most closely describes the kind of bug you are submitting<br />
** Enter a concise yet descriptive summary of the issue<br />
*** Be careful to omit names or other identifying information if it can be avoided!<br />
** Select a component that narrows the scope of the bug<br />
** Describe the environment in which the problem occurs<br />
*** For example, only on the Mac, only on a certain graphics card, etc.<br />
** Enter a detailed description of the issue:<br />
*** Steps to reproduce the bug (how to make the bug happen)<br />
*** Observed results (what happens when the bug occurs)<br />
*** Expected results (what behavior you would have expected instead)<br />
*** Again, be as detailed as possible without including personal information!<br />
** Finally, click Submit to create a new bug<br />
** You will be taken to the summary page for your issue, where you can use the Edit link on the left-hand side of the page to add any information you may have forgotten.<br />
<br />
=== Return to check on bug status ===<br />
<br />
* As you can imagine,</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3535Bug Tracker2007-01-08T05:08:17Z<p>Karen Linden: /* Read the QA Bug Submission Guidelines */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3534Bug Tracker2007-01-08T05:07:35Z<p>Karen Linden: /* See if the bug has already been submitted */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
If the bug already was submitted, feel free to leave a comment containing supporting information, or possibly another reproduction for the QA team. The more information we have about a specific issue, the more chance of a fix.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3533Bug Tracker2007-01-08T05:06:41Z<p>Karen Linden: /* See if the bug has already been submitted */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will land on the Home page. Here you have access to some global filters which give you access to the most up-to-date information on submitted bugs. The preset filters include all unresolved (unfixed or untested) bugs within each project. <br />
<br />
Of course you may create and save your own filters at any time, or simply run a new search. Either way, it is best practice to search for bugs you wish to report in several ways before submitting them!<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3529Bug Tracker2007-01-08T05:03:34Z<p>Karen Linden: /* Searching */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
==== Saving a search as a Filter ====<br />
<br />
* A search ''filter'' is a saved search that you may share with others.<br />
* After performing a search as described above, you may save it as a filter by clicking the "Save" link in the Search pane. <br />
* Name the filter something meaningful, for example "Unresolved avatar bugs in all projects."<br />
* Now you can access the search and run it at any time by clicking the Filter link in the top right-hand side of the page.<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3525Bug Tracker2007-01-08T05:01:01Z<p>Karen Linden: /* Reporting a bug in JIRA */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== See if the bug has already been submitted ===<br />
<br />
Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
Before you submit a bug, be sure you are familiar with our [[QA]] Bug Submission Guidelines. Following them ensures our QA team's ability to reproduce the issue and transfer it to our internal tracking system for resolution by the Linden Lab Development Team!<br />
<br />
<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3521Bug Tracker2007-01-08T04:58:05Z<p>Karen Linden: /* Perform a search */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from any previous searches)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3519Bug Tracker2007-01-08T04:55:57Z<p>Karen Linden: /* Perform a search */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would choose the following parameters:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from the previous search)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3518Bug Tracker2007-01-08T04:55:24Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For instructions on searching in JIRA, please visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would do the following:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from the previous search)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3517Bug Tracker2007-01-08T04:54:49Z<p>Karen Linden: /* Parameters */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For more tips on JIRA searching visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would do the following:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from the previous search)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3516Bug Tracker2007-01-08T04:54:20Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
==== Parameters ====<br />
* JIRA searching is easy once you know a bit about the parameters you may use.<br />
* For more tips on JIRA searching visit [http://www.atlassian.com/software/jira/docs/v3.7.1/querysyntax.html JIRA query syntax] and [http://www.atlassian.com/software/jira/docs/v3.7.1/quicksearch.html JIRA quick search].<br />
** Projects (see ''projects'', defined above)<br />
** Issue type (again, we are using only the "Bug" type right now)<br />
** Text Search<br />
*** Query (the string or fragment that JIRA will search for)<br />
*** This offers choices to search the Summary, Description, Comments, Environment, or any combination thereof.<br />
<br />
**<br />
**<br />
<br />
<br />
==== Perform a search ====<br />
* First, click on the "Find Issues" link at the top of the screen.<br />
* Next, enter the parameters you wish to search for in the search pane on the left-hand side of the screen.<br />
* As an example, if I wish to search for issues that have not been resolved containing the word "avatar", I would do the following:<br />
** Project = all projects<br />
** Text search = avatar<br />
** Resolutions = Unresolved<br />
* Another sample search would be for any issues that are fixed in the last week in a particular project. For example, I want to find all bugs in the Second Life Viewer project that were resolved between February 1, 2007 and February 14, 2007. I would enter the following parameters:<br />
** (Optional: Click the "New" link in the search pane to clear settings from the previous search)<br />
** Project = Second Life Viewer<br />
** Resolution = Fixed<br />
** Updated After = January 31, 2007<br />
** Updated Before = February 15, 2007<br />
<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3506Bug Tracker2007-01-08T04:42:38Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples:<br />
** "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) ** "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples:<br />
** "Server performance is worse when 40 avatars are present at the same time" (Component = Performance)<br />
** "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples:<br />
** "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com)<br />
** "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
* Any other type of issue should be reported in the MISC project, represented by the single component "Miscellaneous"<br />
* Example:<br />
** "The TOS does now allow me to edit the viewer source code"<br />
<br />
=== Searching ===<br />
<br />
* JIRA searching is easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3505Bug Tracker2007-01-08T04:40:14Z<p>Karen Linden: /* User profile */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples are "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples are "Server performance is worse when 40 avatars are present at the same time" (Component = Performance) or "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples are "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com) or "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
*** Any other type of issue should be reported in the MISC project.<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3504Bug Tracker2007-01-08T04:39:49Z<p>Karen Linden: /* User profile */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (in our case, also your SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples are "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples are "Server performance is worse when 40 avatars are present at the same time" (Component = Performance) or "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples are "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com) or "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
*** Any other type of issue should be reported in the MISC project.<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3503Bug Tracker2007-01-08T04:26:05Z<p>Karen Linden: /* Projects and Components */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* ''Components'' are used to specify which part of a system the issue affects. In other words, what is the scope of the problem within a project.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples are "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples are "Server performance is worse when 40 avatars are present at the same time" (Component = Performance) or "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples are "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com) or "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
*** Any other type of issue should be reported in the MISC project.<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3502Bug Tracker2007-01-08T04:25:07Z<p>Karen Linden: /* Second Life Website (WEB) */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* Components are used to specify which part of a system the issue affects.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples are "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples are "Server performance is worse when 40 avatars are present at the same time" (Component = Performance) or "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
* Issues pertaining to the Second Life website are in this project. <br />
* Available components:<br />
** Account summary<br />
** blog.secondlife.com<br />
** Developer Directory<br />
** Events<br />
** forums.secondlife.com<br />
** Friends Online<br />
** Interactive map<br />
** jira.secondlife.com<br />
** Land Store<br />
** lindenlab.com<br />
** Lindex<br />
** New account creation<br />
** secondlife.com<br />
** wiki.secondlife.com <br />
* Examples are "Wiki prevents login for users with a dash in their name" (Component = wiki.secondlife.com) or "jira.secondlife.com always forces me to authenticate even if I save my login information" (Component = jira.secondlife.com).<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
*** Any other type of issue should be reported in the MISC project.<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3501Bug Tracker2007-01-08T04:23:52Z<p>Karen Linden: /* Second Life Viewer (VWR) */</p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* Components are used to specify which part of a system the issue affects.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer are reported under this project. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples are "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
==== Second Life Service (SVC) ====<br />
* Issues pertaining to the Second Life service are reported here. <br />
* Available components<br />
** HTTPRequest<br />
** Performance<br />
** Physics<br />
** Scripts<br />
** Simulation<br />
** Teleport<br />
** XML-RPC <br />
* Examples are "Server performance is worse when 40 avatars are present at the same time" (Component = Performance) or "My scripted objects are not able to talk to each other after Second Life grid downtime" (Component = Scripts).<br />
<br />
==== Second Life Website (WEB) ====<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
==== Second Life Miscellaneous (MISC) ====<br />
*** Any other type of issue should be reported in the MISC project.<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3500Bug Tracker2007-01-08T04:20:56Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. <br />
* Components are used to specify which part of a system the issue affects.<br />
* We have configured four different projects in JIRA, each with some number of components.<br />
<br />
==== Second Life Viewer (VWR) ====<br />
* Issues pertaining to the Second Life viewer should be reported here. <br />
* Available components<br />
** Avatar/Character<br />
** Building<br />
** Chat/IM<br />
** Crashes<br />
** Documentation<br />
** Graphics<br />
** Inventory<br />
** Land<br />
** Linden Dollars (L$)<br />
** Missing Content<br />
** Performance<br />
** Permissions<br />
** Physics<br />
** Script<br />
** Sound<br />
** Stipends<br />
** User Interface <br />
* Examples are "My avatar clothing is all black after installing a video driver update" (Component = Avatar/Character) or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again" (Component = Inventory)<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3499Bug Tracker2007-01-08T04:12:18Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life open source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3498Bug Tracker2007-01-08T04:10:54Z<p>Karen Linden: </p>
<hr />
<div>{{OSWikiContribBox|parent=QA}}<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life Open Source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3497Bug Tracker2007-01-08T04:07:13Z<p>Karen Linden: /* Second Life JIRA FAQ */</p>
<hr />
<div>== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life Open Source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3496Bug Tracker2007-01-08T04:06:21Z<p>Karen Linden: </p>
<hr />
<div>== Second Life JIRA FAQ ==<br />
<br />
=== What is JIRA? ===<br />
<br />
The Second Life Open Source initiative uses Atlassian's [http://www.atlassian.com/software/jira JIRA] project management tool for issue tracking. Located at [https://jira.secondlife.com jira.secondlife.com], this issue tracker offers a searchable database of existing issues submitted by the Second Life community. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3495Bug Tracker2007-01-08T04:00:13Z<p>Karen Linden: </p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
=== Read the QA Bug Submission Guidelines ===<br />
<br />
=== See if the bug has already been submitted ===<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.<br />
<br />
=== Submit the bug ===<br />
<br />
=== Return to check on bug status ===</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3494Bug Tracker2007-01-08T03:57:39Z<p>Karen Linden: /* Bugs only! */</p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3493Bug Tracker2007-01-08T03:57:27Z<p>Karen Linden: /* Bugs only! */</p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [QA bug submission guidelines] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3492Bug Tracker2007-01-08T03:57:15Z<p>Karen Linden: /* Bugs only! */</p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA bug submission guidelines]] '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3491Bug Tracker2007-01-08T03:56:44Z<p>Karen Linden: </p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] for bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."<br />
<br />
** Second Life Website (WEB)<br />
*** Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."<br />
<br />
** Second Life Miscellaneous (MISC)<br />
*** Any other type of issue should be reported in the MISC project. <br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3489Bug Tracker2007-01-08T03:43:38Z<p>Karen Linden: </p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] for bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each JIRA user has a ''profile''. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
* The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured four different projects in JIRA:<br />
** Second Life Viewer (VWR)<br />
*** Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar looks all black after installing a video driver update" and "<br />
<br />
** Second Life Service (SVC)<br />
*** Issues pertaining to the Second Life service are reported here. Examples are "<br />
<br />
** Second Life Website (WEB)<br />
<br />
** Second Life Miscellaneous (MISC)<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3488Bug Tracker2007-01-08T03:38:17Z<p>Karen Linden: </p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] for bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each user has a Profile. At this time, it is not editable as allowing this might cause conflicts with your SL account. If you wish to edit account information such as your email address, please login to your [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
* The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured five different groups<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3487Bug Tracker2007-01-08T03:36:50Z<p>Karen Linden: </p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [https://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] for bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each user has a Profile. At this time, it is not editable as allowing this might cause conflicts with your SL account. If you wish to edit your Real Life account information such as email address, please login to your [https://secondlife.com/account account management page] at secondlife.com.<br />
<br />
* The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured five different groups<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3486Bug Tracker2007-01-08T03:36:34Z<p>Karen Linden: </p>
<hr />
<div>The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to [http://jira.secondlife.com jira.secondlife.com].<br />
<br />
<br />
== Second Life JIRA FAQ ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] for bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each user has a Profile. At this time, it is not editable as allowing this might cause conflicts with your SL account. If you wish to edit your Real Life account information such as email address, please login to your [http://secondlife.com/account account management page] at secondlife.com.<br />
<br />
* The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
=== Projects and Components ===<br />
<br />
* ''Projects'' are used to categorize issues into logical groups. We have configured five different groups<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Lindenhttps://wiki.secondlife.com/w/index.php?title=Bug_Tracker&diff=3474Bug Tracker2007-01-08T02:51:09Z<p>Karen Linden: </p>
<hr />
<div>The Second Life Open Source initiative has chosen Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to http://jira.secondlife.com. <br />
<br />
A brief overview of JIRA follows, in addition to instructions for using it in this environment<br />
<br />
== The basics ==<br />
<br />
=== Bugs only! ===<br />
<br />
* While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read [[QA]] for bug submission guidelines '''before''' submitting an issue.<br />
<br />
=== User profile ===<br />
<br />
* Each user has a Profile. At this time, it is not editable as allowing this would cause conflicts with your SL account. Therefore, the profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."<br />
<br />
* The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.<br />
<br />
=== Projects and Components ===<br />
<br />
=== Searching for existing issues ===<br />
<br />
* JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...<br />
<br />
== Reporting a bug in JIRA ==<br />
<br />
* Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.</div>Karen Linden