Second Life Wiki - User contributions [en]

Sculpted Prims: Resident-made Tools

2023-06-20T01:01:11Z

Nalates Urriah: /* SculptySpace */

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This page showcases '''special purpose tools''' for creating, manipulating, and viewing sculpted prims. Most of them are created by SL residents, but the reason they are on this page is that they are ''not'' general purpose 3D tools.
For that list, see [[Sculpted Prims: 3d Software Guide]].

= Preview Tools =

== Offline Preview Tools ==
Basic tools that can be used to preview what a sculpt texture will look like when uploaded into Second Life and rendered as a prim. All of these are made by other Residents and should generally be considered beta or works in progress.

=== SculptPot Viewer ===
Use SculptPot to preview your sculpt maps off line. Load up a sculpty of any size and rotate and view in solid or wireframe mode.
SculptPot resizes to your full screen size and you can zoom in to see the detail. Save as png, tga, bmp, jpg.
Download SculptPot Viewer free of charge.
*'''Creator''': [[user:Ohjiro Watanabe | Ohjiro Watanabe]]
*'''Link to get it''': [http://www.nonancho.com/JiroTips/SculptPot.aspx SculptPot]
*'''Requires''': Windows XP/Vista/7 plus the following components which will all be installed automatically as needed .NET framework 4, XNA studio, 4 DirectX.
*'''Video Introduction''': [http://www.youtube.com/watch?v=X3n3zUwo-Qw An Introduction to SculptPot Viewer]

=== AvPainter ===
Sculpty previewer that allows you to preview with texture. Also allows you to paint directly on the surface to create texture maps. Support for layers. Full version allows texture maps to be saved as PSD and TGA.
*'''Creator''': [[user:Pootle Trollop | Pootle Trollop]]
*'''Link to get it''': [http://www.xstreetsl.com/modules.php?name=Marketplace&file=item&ItemID=158462 Purchase from Xstreet] or [http://avpainter.osbyte.net/dl.php?name=demo&regcode=demo Download Demo]
*'''Requires''': A PC running Windows XP or Vista, as well as [http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en Microsoft .NET Framework Version 2.0 Redistributable]. Includes XNA/DirectX component installer.

=== Cel_Sculptpreview ===
*'''Creator''': [[user:Cel Edman | Cel Edman]]
*'''Link to get it''': [http://www.xs4all.nl/~elout/sculptie/ Download from website]
*'''Requires''': [http://java.com/en/download/index.jsp Java Runtime Engine 1.6 or higher] installed on your system. This is a simple Sculpt previewer created in [http://processing.org/ Processing]. Downloads available for Windows, Mac OS X and Linux. Currenly not further developed, since Cel continues on developing Sculptypaint (Resident-made Sculpt Creation Tools) at the moment, that got this realtime previewer as well.

=== A Hacky Sculpt Previewer ===
*'''Creator''': [[user:Yumi Murakami | Yumi Murakami]]
*'''Link to get it''': [http://www.bijodesign.com/sculpt/SculptPreview.html Web Start Launcher], [http://www.bijodesign.com/sculpt/SculptPreview.jar Executable JAR file], [[Hacky Sculpt Previewer | Source Code]] (Java SDK required to run from the source).
*'''Requires''': [http://java.com/en/download/index.jsp Java Runtime Engine 1.6 or higher], [http://java.sun.com/products/java-media/3D/download.html Java 3d API] and any OS that will run them (Win and Linux are well covered, Mac is not). If installing or upgrading the JRE, be sure to do it before installing Java3d. The Web Start link above should be able to automatically install any needed components. Note that it will attempt to automatically redirect your browser to a download page, so if nothing happens when you click on it, please check your security settings will allow this.

=== Sculptaire ===
Open source sculpty previewer that also allows preview with texture.
*'''Creator''': [[user:Flame Swenholt | Flame Swenholt]]
*'''Link to get it''': [http://sourceforge.net/projects/sculptaire/ Download from website]
*'''Requires''': Windows 2000 SP4, Windows XP SP2 or Windows Vista (NOT x64!), as well as [http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en Microsoft .NET Framework Version 2.0 Redistributable]

=== SculptySpace ===
Supports textured Sculpt preview with Second Life style texture parameters.
*'''Creator''': [[user:Sculpty Carver | Sculpty Carver]]

*'''Link to get it''': Download from website
*'''Requires''': Windows XP SP2 or Windows Vista, [http://www.microsoft.com/downloads/details.aspx?familyid=200b2fd9-ae1a-4a14-984d-389c36f85647&displaylang=en Microsoft Visual C++ 2005 SP1 Redistributable]
Site not active as of 6/2023

=== SIEE(Sculptie Importer Exporter and Editor) ===
*'''Creator''': [[user:Rex Cronon | Rex Cronon]]
*'''Link to get it''': [http://www.elektralusion.com/siee_122809/ Run it from website]
*'''Requires''': [http://java.com/en/download/index.jsp Java Runtime Engine 1.6 or higher] installed on your system. This is java applet. To run it you only need to have a browser that allows applets to run. It has many functions. I personally use it with ArtOfIllusions. I plan to have it allow the use of addons. If you have any questions, comments, or you find any bugs please send me an IM in world:) This program is free to use for a limited time. My only request is that you mention it:) 
Thank you Eleanora Newell for hosting it:)

=== XNA Sculptpreview ===
*'''Creator''': [[user:Eddy Stryker | Eddy Stryker]]
*'''Link to get it''': [[User:Eddy_Stryker/XNA_Sculptpreview | XNA Sculptpreview]]
*'''Requires''': Windows XP SP2 or Windows Vista, along with the Microsoft XNA framework (see above link for details)
*'''Derivatives''': [http://mailerdaemon.home.comcast.net/SculptedPreview.zip XNA SculptPreview] - Modified version to include LOD and a more sensible camera configuration (and a bunch of other changes under the hood).

== In-world Preview Tools ==

Tools that can be used to view in Second Life what a sculpt will look like before the texture is uploaded.

=== Sculpt Preview using Parcel Media ===
Tutorial on using the Parcel Media as a Sculpt Texture Preview. Example available at the in-world location listed below.
*'''Website:''' [http://nandnerd.info/blog/2007/06/16/sculpty-media-video-url-previewer/ blog.nandnerd.info/...]
*'''Forum Discussion:''' [http://forums-archive.secondlife.com/8/16/191214/1.html forums-archive.secondlife.com]
*'''Author:''' [[User:nand Nerd | nand Nerd]]
*'''In-World:''' [http://slurl.com/secondlife/Lasiocampa/133/209/57 Lasiocampa]
*'''Requirements:''' Web hosting (free small image hosting at http://imageshack.us works without hassle)

=== Texture Wizard (Commercial) ===
Works using the media texture on your land (you must own or rent land to use it) using QuickTime, the way an in-game TV does. Saving a .bmp, .jpg or .psd file will automatically update the image in-game. You can see your changes live on a prim. Avoids uploads until you are done (you must still upload for a permanent version). Also works just as a regular texture previewer.
*'''Website:''' [http://sl.infomyth.com/texturepreview/texturepreview.htm Infomyth.com]
*'''In-World:''' [http://slurl.com/secondlife/Horowitz/164/20/21/ Horowitz]
*'''Cost:''' L$399 (about $1.80 U.S.)
*'''Operating Systems:''' Windows XP

= Special purpose Sculpt Creation / Manipulation Tools =
The tools listed here aren't fully-fledged 3d modelling programs — they are stand-alone tools for creating sculpt maps, usually in some limited way. As with the previewers above, consider them works in progress.

On the other hand, if they do what you want, a lathe tool, for example, then they are much easier than buying, setting up, learning, and using a full 3D modeller.

=== LandSculptor ===
Makes a sculptie model of any region in SL. LandSculptor scans the sim region and creates a sculpt map texture you can use to make detailed models of your land. Rez the LandSculptor and start scanning and in about a minute, you'll be provided with a set of textures to make your own sculptie model.
*'''Creator:'''[[User:Emma Nowhere | Emma Nowhere]]
*'''Link to get it:'''http://www.nowherevirtual.com/landsculptor/
*'''Requires:''' Web browser

=== LD Sculpty Protect ===
LD Sculpty Protect is a tool to protect sculpty textures in Second Life - that nobody can steal your hard work by simply making screenshots. It is optimized to manage multiple files at once. It is possible to use your own logo! See website for more information.
*'''Creator''': [[user:Langweiliger Dreier | Langweilliger Dreier]]
*'''Link to get it''': [https://www.xstreetsl.com/modules.php?name=Marketplace&file=item&ItemID=986734 https://www.xstreetsl.com/modules.php?name=Marketplace&file=item&ItemID=986734]
*'''Requires''': Windows PC

=== LD Sculpty Shrink ===
LD Sculpty Shrink is a tool to decrease size of sculpties to any size - to make sculpted nano prims for example. It is optimized to manage multiple files. (LD Sculpty Protect is included in this tool). See website for more information.
*'''Creator''': [[user:Langweiliger Dreier | Langweilliger Dreier]]
*'''Link to get it''': [https://www.xstreetsl.com/modules.php?name=Marketplace&file=item&ItemID=987653 https://www.xstreetsl.com/modules.php?name=Marketplace&file=item&ItemID=987653]
*'''Requires''': Windows PC

=== Math Sculptor 1.0===
*'''Creator''': [[user:Burhop Piccard | Burhop Piccard]]
*'''Link to get it''': http://mark.burhop.net there is also a [[MathSculptor|MathSculptor]] wiki page.
*'''Requires''': Windows XP or Vista.
Math Sculptor is free application for creating and viewing sculpted primitives. It provides dynamic viewing and modification of sculpties. What differentiates this application is that it is build upon an extendible "addin" architecture. This allows others to easily create new algorithms that generate completely new types of sculpties. See http://mark.burhop.net for more information and sample sculpted primitives.

=== PloppSL ===
PloppSL allows you to create Sculpted Prims for Second Life by painting the front and back side of your model. Thus, texture and model are created in one step. You can create or use different textures for the front and backside of your model. You can also paint in your favored paint program, import the images into PloppSL by drag&drop and turn them into 3D models.
*'''Creator:'''[[User:Imp Iwish | Imp Iwish]]
*'''Link to get it:''' http://www.secondplopp.com/
*'''Operating Systems:''' Windows, Mac OS

'''Resources'''
* [http://forums-archive.secondlife.com/8/c5/213219/1.html SL forum thread]

=== ROKURO Sculpted Prim Maker ===

*'''Creator:'''[[User:Yuzuru Jewell | Yuzuru Jewell]]
*'''Link to get it:''' http://kanae.net/secondlife/
*'''Requires:''' Windows

Rokuro translates from Japanese as "lathe" and that's basically what this is: a standalone version of the lathe tool found in many 3d modeling programs that saves directly to sculpt maps. You draw a line in 2d by editing the various points and the program effectively spins that line around an axis to create the 3d object. Cylinders and polygonal prisms are both possible. Obviously limited to things you can create with this method so far, but easy for anyone to pick up and use and more features are still being added. Created by Yuzuru Jewell...arigato!

'''Resources'''
* [http://forums-archive.secondlife.com/8/98/184264/1.html sl forum thread]

=== SculptCrafter ===
Turns a linkset of spheres, cylinders and boxes into a sculptie and outputs it as a web link (giving a lego-like feel of moving parts of your sculpt around fast and getting quasi-immediate results), which you click and do 'save file' to get your sculpt map. The sculptie will look as much like the linkset within certain technical limits, such as the fact it does not support twist.
*'''Creator:'''[[User:Contagious Republic | Contagious Republic]]
*'''Link to get it:'''http://slurl.com/secondlife/3DBuildEasy/183/114/508
*'''Requires:''' 86 prims at most, but typically 30 or so. Only during creation.

You can fit 64 boxes into a sculptie; 28 for spheres; 85 for spikes, 23 cylinders of 8 sides, or mix thereof. As they can be placed independantly, you get the unprecedented ability to make several window frames per sculpt, for example.

The SculptCrafter is 100% functional if you use it in its sandbox, including ability to output sculpt and use/sell them as normal, except for the "10 prims per sculpt" limit and the fact you must create in its sandbox. The demo also works anywhere the 1rst of each month, which is handy for contests, classes, and other events. The full version works anywhere, anytime.

=== Sculpted Sim Terrain Mapper ===
*'''Creator''': [[user:Anjin Meili | Anjin Meili]]
*'''Link to get it''': [http://www.slexchange.com/modules.php?name=Marketplace&file=item&ItemID=270738 Slexchange]
*'''Requires''': Secondlife client and a object create and script permissions on a parcel.
The Sculpted Sim Terrain Mapper creates a sculpted primitive map in 3D of any given Simulator. The tool simply is rezzed onto a parcel in the sim, and allowed to run. It will report back to the operator a URL to pickup a completed sculpted texture in TGA format. The data collected may also be used to create higher detail maps of the simulator, by using more prims, up to an 8x8 grid of sculpted prims to represent a simulator. Or just the default of one prim for the entire simulator. While the packaged tool is fee based, due to the costs of operating the backend... There is an open source version written entirely in LSL that requires minimal server side support. Contact Anjin Meili for a copy of the open source code. This tool is an example of using data to create sculpted primitives, with very little interaction. The source details using PPM as a description format within LSL for the sculpted texture map.

=== Sculpt Studio ===
A high-end in-world sculpting tool for beginners, advanced and professional Sculptors, that allows to apply SL building skills to sculpting.
*'''Creator''': [[user:TheBlack Box | TheBlack Box]]
*'''Link to get it''': [https://marketplace.secondlife.com/p/Sculpt-Studio-v60/356396 Second Life Marketplace]
*'''Link to get it inworld.''': [http://slurl.com/secondlife/Mystica/120/125/60 TAMA Tools]
*'''Requires''': SL (34+ Prims) and Browser
*'''For more information on Sculpt Studio, visit the Sculpt Studio Wiki pages.''': [http://www.sculpties.info/mediawiki/index.php/Main_Page SCULPTIPEDIA]
*'''Classes for Sculpt Studio''':TAMA support site: [https://sites.google.com/site/tamaproducts/tama-dates/you-ve-got-classes You've Got Classes]

=== Sculpty Hider ===
This is a FREE alternative to Langweiliger's LD Sculpty Protect with all of the benefits.
*'''Creator''': [[user:Gorge Go | Gorge Go]]
*'''Link to get it''': [http://caboosecode.webs.com/Programs/Sculpty_Hider.rar http://caboosecode.webs.com/Programs/Sculpty_Hider.rar]
*'''Requires''': Windows PC

=== sculpty.php ===
A web-based series of tools, still rather primitive but constantly updating. Currently implemented are revolve and z,r revolve which both take a series of values (radii and z-pos,radii values respectively) and rotate them around the z-axis. Recently implemented a constant cross-section which extrudes a series of x,y values through the z-axis.
*'''Creator:''' [[User:nand Nerd | nand Nerd]]
*'''Link to get it:''' http://www.nandnerd.info/sculpt/
*'''Requires:''' Browser

=== SculptyPaint v.092===
*'''Creator''': [[user:Cel Edman | Cel Edman]]
*'''Link to get it''': [http://www.xs4all.nl/~elout/sculptpaint/ Download from website]
*'''Requires''': [http://java.com/en/download/index.jsp Java Runtime Engine 1.6 or higher] installed on your system?! In case it wont work.
Last update: march 10 - 2008. Realtime sculpt previewer. Drawing tool: manipulate the width, height and shape of the Sculpt. Edit RGB Layers, Flower, Stone, Stair and Point, Texturesketch and Morph Tool. Downloads available for Windows, Mac-OSX and Linux.

=== SnurbO'Matic ===
*'''Creator''': [[user:Anjin Meili | Anjin Meili]]
*'''Link to get it''': [http://www.slexchange.com/modules.php?name=Marketplace&file=item&ItemID=273452 Slexchange]
*'''Requires''': Secondlife client and a sandbox with at least 1100 primitives.
SnurbO'Matic is an in world tool that allows editing and creation of sculpties. The system uses a molding method, allowing a mesh to be molded around other inworld objects. Objects must not be phantom. The mold may be modified using normal in world build tools. Each mesh node is visualized as a sphere, and can be moved as desired. Once finished, the mold is saved and a casting produced thru an automated web process. The user gets a URL when completed for a TGA file containing the texture. This can be further refined using off grid tools, or simply uploaded to Second Life as is. For new modelers, its easier to start with a close approximation of an object, rather then manipulating a sphere to the object they wish. For landscapers, the tool can produce organic, smooth, and unique rocks, logs, etc. Search for the group SculptO'Matic, or visit our sandbox and lab in Talakin.

=== Sim Terrain Surveyor ===
*'''Creator''': [[user:Glox Parisi | Glox Parisi]]
*'''Link to get it''': [http://www.xstreetsl.com/modules.php?name=Marketplace&file=item&ItemID=1184678 SL-Exchange]
*'''Requires''': Any graphics editor capable of portable pixmap files (*.ppm).
Scans the sim elevation profile and chats the readings which you then convert into a sculpt map texture using GIMP, ACDSee or Photoshop or any other graphics editor that supports .ppm portable pixmap files.

=== TATARA - Sculpted Prim Previewer and Editor ===
TATARA displays both a sculpted prim and its texture.
*'''Creator:'''[[User:Yuzuru Jewell | Yuzuru Jewell]]
*'''Link to get it:'''http://kanae.net/secondlife/tatara.html
*'''Requires:''' Windows

A sculpted Prim can be edited in the five modes:ROKURO/TOKOROTEN/MAGE/WAPPA/TSUCHI.
The five modes can be combined and used.
Furthermore, TATARA can correct coordinates for every control point in the BITMAP and TSUCHI mode.
Created by Yuzuru Jewell...arigato!

=== Terrain Sculptor (Open Source) ===
*'''Creator''': [[user:Cadroe Murphy | Cadroe Murphy]]
*'''Link to get it''': [http://spinmass.blogspot.com/2007/08/terrain-sculptor-maps-sims-and-creates.html Blog]
*'''Requires''': .NET 2.0
Terrain Sculptor is a .NET application which uses a [http://www.libsecondlife.org/wiki/Main_Page libsecondlife] bot to retrieve the elevation data for a sim and generates a sculpty texture of the terrain. It also downloads the world map image from the web for use as a texture. The user can teleport to specific locations within sims and monitor the process through a graphical display. The operation usually takes a number of seconds after logging into a sim. Elevation data can be saved and loaded seperately. The application is relatively user-friendly but errors are not always handled informatively. The source code is open.

=== TOKOROTEN(extruder)Sculpted Prim Maker ===
This Program makes Sculpted Prim texture .tga file of the pushed-out object.
*'''Creator:'''[[User:Yuzuru Jewell | Yuzuru Jewell]]
*'''Link to get it:''' http://kanae.net/secondlife/tokoroten.html
*'''Requires:''' Windows

TOKOROTEN is Japanese jelly extruded to thin strips.
An object will be pushed out if the form of the hole which you push out is made.
You can twist or round an object. You draw a line in 2d by editing the various points and the program. Obviously limited to things you can create with this method so far, but easy for anyone to pick up and use and more features are still being added. Created by Resident Yuzuru Jewell...arigato!

'''Resources'''
* [http://forums-archive.secondlife.com/8/98/184264/1.html sl forum thread]

= File Converters =
These utilities are made to translate 3d files directly into sculpt maps, with varying degrees of sucess.

=== 3dm2sculpt ===
A command-line utility that reads an [[#3D_File_Formats | OpenNURBS]] .3dm file and generates a .tga sculpt map from it. Still in need of a lot of testing but potentially very useful for any program that supports this format.
*'''Creator:''' [[User:Cindy Crabgrass | Cindy Crabgrass]]
*'''Link to get it:''' [[3dm2sculpt|3dm2sculpt]]
*'''Requires:''' Windows

=== obj2sculpt ===
A command-line utility that reads a Wavefront Style .obj file and generates a .tga sculpt texture from it. Still in need of a lot of testing but potentially very useful for any program that supports this format.
*'''Creator:''' [[User:Cindy Crabgrass | Cindy Crabgrass]]
*'''Link to get it:''' http://forums-archive.secondlife.com/8/e8/182763/1.html#post1505114 ''(dead link, attachment was not archived)''
Obj2Sculpt Reuploaded to the Secondlifers group on DeviantArt http://secondlifers.deviantart.com/
*'''Link on the TG forums:''' Nonexistent, can someone please fix this?
*'''Requires:''' Windows

=== raw2sculpt.html ===
A client-side, pure JavaScript tool that converts [[Tips for Creating Heightfields and Details on Terrain RAW Files|RAW Terrain files]] to Sculpted Prim textures.
*'''Creator:''' [[User:SignpostMarv Martin|SignpostMarv Martin]]
*'''Link to get it:''' http://svc.sl.marvulous.co.uk/raw2sculpt.html
*'''Requires:''' Firefox 3.6+ or any browser supporting file drag & drop, file reading & Canvas.

=== Sculpty Maker ===
Sculpty Maker is a free program for Windows PCs that allows you to create objects in zBrush and convert them to Second Life sculpted prims. It includes an in-world tool called Sculpty Rezzer that assembles the converted objects, and a plug-in for zBrush that allows you to export sculptmaps directly from zBrush. Please direct all support questions to Vlad Bjornson.
*'''Creator:''' 2k Suisei
*'''Link to get it:''' http://www.shiny-life.com/sculpty-maker/
*'''Requires:''' Windows, zBrush

= Importers =
These utilities assist in bringing sculpted creations in to the Second Life world:

=== GridImageUpload ===
A simple graphical user interface to upload textures to the grid. It will show you the compressed texture size before uploading and allow you to upload lossless images, perfect for 64x64 or smaller sculpt maps.
*'''Creator:''' [[User:Eddy Stryker | Eddy Stryker]]
*'''Link to get it:''' [[GridImageUpload]]
*'''Requires:''' Windows, Linux, OSX

=== importprimscript ===
A command-line utility to batch upload an entire folder output from Qarl's Advanced Maya Sculpt Exporter in to Second Life and rez the scene as a full permission linkset. The sculpt maps are uploaded as lossless images and the textures are uploaded with the normal compression settings.
*'''Creator:''' [[User:Eddy Stryker | Eddy Stryker]]
*'''Link to get it:''' [[Importprimscript|Importprimscript]]
*'''Requires:''' Windows, Linux, OSX

'''NOTE:''' Although the main utility is command-line, for using the app on Windows there is a GUI provided by Johan Durant on the importprimscript page.

=== redcap ===
redcap is an open-source command line utility for uploading images to Second Life.
*'''Creator:''' [[User:Adam Marker | Adam Marker]]
*'''Link to get it:''' [http://adammarker.org/redcap/ redcap] ([http://github.com/slothbear/redcap source])
*'''Requires:''' Ruby, ImageMagick

[[Category: Sculpted Prims]]

Preview Grid Common Questions

2019-08-20T22:43:34Z

Nalates Urriah: /* I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid? */ grammer

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, you may not be able to log in. Starting in 2016 first-time logins became problematic. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your SL password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi login server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin don't look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

Changes to mesh bodies made in Agni will transfer to Aditi. Without changing your outfit in Aditi you may see the body change in Aditi. This depends on how you use your mesh body in Agni and when the inventory sync occurs.

==I have lots of Linden Dollars here. Can I spend them how I like?==

'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==
'''Yes'''. To know when help testing is needed, participate in the Server Beta User Group. See the list of [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups User Groups] for time and place.

Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.

When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes, this is possible but limited to demand. A region may only be made available for a few days to share our simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down. It hasn't come back. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the test grid, the region may not be repaired until the next working day or longer.

In other cases, we may disable a region to free up host machines to test other regions with other features or problems.

We try and maintain a core area of the Preview Grid, but any region is subject to change. This also goes for the availability of the Preview Grid itself. We may need to take the entire Test Grid down for testing or upgrades. These take-downs are usually done on short notice. It is the nature of beta testing.

The best information on these changes can be obtained in ''Server Beta User Group Meetings''.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid Common Questions

2019-08-20T22:41:38Z

Nalates Urriah: /* I've logged on but my clothes or skin dont look correct? */ added mesh

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, you may not be able to log in. Starting in 2016 first-time logins became problematic. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your SL password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi login server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin don't look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

Changes to mesh bodies made in Agni will transfer to Aditi. Without changing your outfit in Aditi you may see the body change in Aditi. This depends on how you use your mesh body in Agni and when the inventory sync occurs.

==I have lots of Linden Dollars here. Can I spend them how I like?==

'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==
'''Yes'''. To know when help testing is needed, participate in the Server Beta User Group. See the list of [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups User Groups] for time and place.

Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.

When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes this is possible but limited to demand. A region may only be made available for a few days to share out simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down. It hasn't come back. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the test grid, the region may not be repaired until the next working day or longer.

In other cases, we may disable a region to free up host machines to test other regions with other features or problems.

We try and maintain a core area of the Preview Grid, but any region is subject to change. This also goes for the availability of the Preview Grid itself. We may need to take the entire Test Grid down for testing or upgrades. These take-downs are usually done on short notice. It is the nature of beta testing.

The best information on these changes can be obtained in ''Server Beta User Group Meetings''.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid Common Questions

2019-08-20T22:37:43Z

Nalates Urriah: /* I can't log in; It's asking about checking my password for caps lock. What do I do? */ minor year updates

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, you may not be able to log in. Starting in 2016 first-time logins became problematic. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your SL password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi login server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin dont look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

==I have lots of Linden Dollars here. Can I spend them how I like?==

'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==
'''Yes'''. To know when help testing is needed, participate in the Server Beta User Group. See the list of [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups User Groups] for time and place.

Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.

When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes this is possible but limited to demand. A region may only be made available for a few days to share out simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down. It hasn't come back. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the test grid, the region may not be repaired until the next working day or longer.

In other cases, we may disable a region to free up host machines to test other regions with other features or problems.

We try and maintain a core area of the Preview Grid, but any region is subject to change. This also goes for the availability of the Preview Grid itself. We may need to take the entire Test Grid down for testing or upgrades. These take-downs are usually done on short notice. It is the nature of beta testing.

The best information on these changes can be obtained in ''Server Beta User Group Meetings''.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid

2019-08-20T22:32:19Z

Nalates Urriah: /* How do I log in to Aditi? */ updating

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016, 2017, 2018 - If you are a new user and have never logged into ADITI or haven't logged in for a long time, you will probably need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login. 
If you change your password on AGNI, it may not transfer to the ADITI login servers. Keep your old password in case it doesn't. You will need to contact Support to get it resync'd.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016-2019 - If you are a new user and have never logged into ADITI or not in a long time, you will need to contact Support to gain access. This is 'supposed' to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Grid_Selection.jpeg]]
*Select "'''Second Life Beta Test'''" (aka Preview or Aditi) to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On some third-party viewers a number of other grids may be listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display names other than "Second Life Beta". This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are all indicating the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you should have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until the next inventory sync, which should be within 24 hours after your Aditi login. The process is scheduled for a 6 AM SLT start. How long it may take to get to your account is an unknown.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: {{Region|Virtuatrade Campus S|127|127|27|grid=aditi}}
** Virtual Trade Campus SE: {{Region|Virtuatrade Campus SE|86|124|34|grid=aditi}}
** Or one of the [[#Permanent Sandbox Regions|permanent sandbox regions]]
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==

'''Revised:''' May 2018

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6 AM PT. The login/out is the trigger. No need to change the password to update inventory.

Change your password regularly to protect your account. But, '''save your old password'''. Sometimes the Aditi login process does not update. Try your old password. (2017 bug)

If your inventory or password does NOT update, you will need to contact SL Support for help.

Your AGNI trash does sync to ADITI...

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

=== Permanent Sandbox Regions ===
Residents who wish to test their stuff before bringing it to the main grid have been given dedicated regions to do so:
* {{Region|Sandbox Astutula|128|128|grid=aditi|rating=g}}
* {{Region|Sandbox Exemplar|128|128|grid=aditi|rating=g}}
* {{Region|Sandbox Pristina|128|128|grid=aditi|rating=g}}
* {{Region|Sandbox Verenda|128|128|grid=aditi|rating=g}}
* {{Region|Sandbox Wanderton|128|128|grid=aditi|rating=g}}
* {{Region|Sandbox - Weapons testing|128|128|grid=aditi|rating=m}}
* {{Region|Adult Sandbox|128|128|grid=aditi|rating=a}}

= See Also =
* [[Preview Grid Common Questions]]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at {{Region|Morris|192|251|35|grid=aditi}}. These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://community.secondlife.com/forums/forum/310-second-life-server/ Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also, see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

Project:Editing Guidelines

2019-07-14T23:33:21Z

Nalates Urriah: /* How can I contribute? */ How to get edit privileges

{{Help|Wiki=*}} {{TOCright}}

== Why should I contribute to the Wiki? ==

'''Just like Second Life itself, this wiki is powered by user generated content''', whether it's a brief tip you want to share or an extensive how-to guide on a given topic. Plus, it's convenient for your own reference. Many valuable contributions are exactly that: you solved a problem for yourself, which in turn benefits fellow Residents.

Not a techy geek? Don't worry, '''Residents from all walks of "Second Life"''' contribute here, and having diverse perspectives on a single help page can truly be more than the "sum of its parts". '''Need reassurance? See [[wiki myths busted]].'''

Just like you didn't go from being a baby to a grownup in a day, knowledge on this wiki evolves gradually. There's no rush. Enjoy checking back and becoming more comfortable over time, learning from others' contributions so you become more confident to make your own.

== How can I contribute? ==

'''Every Resident can create new pages and add to many existing pages.''' There's no obligation to, but Linden lab welcomes ''your'' awesome contributions! Before you edit, we recommend being familiar with browsing this wiki, so you understand [[Style_Guide|style]], structure, and content. While there are similarities to other wikis out there, certain specifics apply here.

'''2019:''' ''For some time who can create in and edit the wiki has been limited due to general abuse of the privileges. If you log into the wiki and see you do not have edit privileges, you'll need to request them via a support ticket. However, the likelihood of being granted privileges is slim. The better known you are in the development circles of SL, the more likely you will be granted privileges. You might build cred attending [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups user group meetings].''

=== Editing pages ===

Editing an existing page is super-easy. You may want to start by correcting a typo or other small change:

# Click '''Log in''' in the upper right.
# Enter your Second Life username and password.
# Click '''Log in'''.
# Go to the page you want to edit.
# Click the '''edit''' tab near the top.
# Make changes, then scroll to the bottom and click '''Show preview'''.
# If happy with your changes, scroll to the bottom and click '''Save page'''.

This video shows you how to do it in action:

: {{KBvideo|VJFGUv5KnG8|640|385|type=youtube}}

{{KBtip|If you'd like to see a help page edited/created but aren't confident enough to do it yourself and don't know a more experienced friend who could help, feel free to [http://bit.ly/contactsl ask Torley Linden].}}

=== Creating pages ===

To create a new page which can be edited by you and others, '''[[Quickie Wiki Intro|read the "Quickie Wiki Intro"]]'''.

When creating a new page:

* Help prevent wiki sprawl by editing existing pages rather than creating new pages when possible.
* Use the simplest, most obvious name. You can always create a redirect and/or disambiguation page later if needed.
* When a page is aimed at a specific audience, please include a brief introduction for people who aren't familiar with the content, or link to further information.

=== [[#"User" namespace|What's a "User" page?]] ===

^ Click to learn more.

=== See also ===

* '''[[Style Guide]]''' - Essential reading if you're planning to edit the '''[[Extended Knowledge Base]]''', but highly recommended in general.
* ''[http://www.mediawiki.org/wiki/Help:Contents MediaWiki's Help]''' - wiki.secondlife.com is powered by MediaWiki, and while we don't use ''all'' the stuff here, a great deal does apply. There are many techniques that have been ported over here.

== Content ==

We appreciate any info that benefits our Second Life community. This ''excludes'' blatant ads and spam. All content must be [[Maturity#General|suitable for general consumption]] ({{Mrg}} in terms of inworld ratings), and compliant with our [[LL:Second Life Community Standards|Community Standards]] as well as the [[LL:Second Life Terms of Service|Terms of Service]]. While the wiki is a different tool than the blogs and forums, [https://blogs.secondlife.com/community/features/blog/2009/02/25/second-life-discussion-guidelines their discussion guidelines] are also relevant here.

'''All content added to the Second Life Wiki ''must'' be compatible with our [[Project:Terms of Use|Terms of Use]] and [[Project:Contribution Agreement|Contribution Agreement]].'''

Besides that, [http://en.wikipedia.org/wiki/Wikipedia:Be_bold '''be bold'''].

=== Point of View ===

Articles should generally be written in the [http://en.wikipedia.org/wiki/Third-person_narrative#Third-person_view third person] unless there's an exceptional benefit, commonly the attribution and accountability that comes with sharing personal experiences. Always consider context: for example, a legal document from Linden Lab must be presented in much more formal language than a subjective guide to creating art.

Second Life has a unique [[culture]], so while we've been inspired by others' practices, this wiki's ultimate authority is Linden Lab, not rules made elsewhere. Specific moderation is done at the discretion of [[Project:About|these Lindens]]. Note that while [http://en.wikipedia.org/wiki/Wikipedia:Neutral_point_of_view Wikipedia's NPOV] can be a useful guideline, we don't strictly enforce it, and when it comes to comprehension, are more generous to include information, akin to [http://tvtropes.org/pmwiki/pmwiki.php/Main/HomePage TVTropes].

This wiki is for people helping build Second Life, ''not'' for complaints about Second Life or Linden Lab. Criticism which supports a feature requests or proposal is acceptable (e.g., "Here's problem X. Implementing Y will solve X."), but refrain from un-useful complaints. A page history's contains its complete list of contributions, so there's no need to sign articles — conversation should go in a page's accompanying Talk page (accessed by clicking the Discussion tab near the top of the screen).

=== "Edits by proxy" aren't allowed ===

Making edits on another Resident's behalf isn't allowed because it confuses accountability and is prone to [http://en.wikipedia.org/wiki/Drama_triangle drama] which wastes everyone's time. Furthermore, your wiki editing privileges could be revoked. For example, Bob can't add a paragraph to an article and claim that Alice made him do that. This becomes especially troublesome if the edit is abusive. Rather, the correct path of action is for Alice to edit the page herself as best as she can, then Bob makes further edits. It only takes a few clicks for even a new Resident to begin editing the wiki [http://www.youtube.com/watch?v=VJFGUv5KnG8 as shown in this video], and while you can certainly seek help, '''you are responsible for all wiki edits made under your Second Life account name'''.

This relates to [http://secondlife.com/corporate/tos.php#tos3 3.2 in the Second Life Terms of Service]:

: 3.2 You agree to use an Account Name in Second Life that is not misleading, offensive or infringing. You are responsible for activities related to your Account Name, and for keeping your password for this Account secure.

=== Localization ===

See [[Project:Languages]] for localization guidelines.

=== Removal of content ===

[[Resident|Residents]] can't permanently remove content from the wiki. Use redirects for merged or accidentally-created pages. Articles can be tagged with [[Template:Delete]] where redirects seem inappropriate (e.g., where the wiki is used in an abusive manner or where it violates copyright).

=== Linking of content ===

Please link pages to related resources to facilitate learning. Link the first appearance in text of a term in need of explanation (like [[avatar]], [[grid]], [[OGP]], etc.).

Categorize your pages where appropriate. [http://wiki.secondlife.com/wiki/Special:AllPages?namespace=14 See the full list of available categories.]

It's also awesome to have a "See also" section at the end of an article linking to related articles that the reader may wish to learn from next. [[Marketplace/Sellers_guide#See_also|See an example.]]

If a single article feels "too long", dividing it into smaller, focused articles and linking them is often the more accessible way to go. Articles are expected to evolve fluidly, so there's so single rule here — use your best judgment and keep learning by doing.

== Namespaces ==

Geeky but good-to-know.

=== Main ===

The Main [http://www.mediawiki.org/wiki/Namespaces namespace] is intended to hold most of the Second Life Wiki's content.

=== Linden Lab Official ===

The [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=100 Linden Lab Official namespace] is for official Second Life policy information and other information from Linden Lab, such as official supported API documentation, safety and security guidelines, and information related to billing and payments. Only Linden Lab employees may edit these articles, though the talk namespace is open for general editing.

There are also localized official namespaces:
* French - [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=104 Article officiel de Linden Lab]
* Japanese - [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=106 Linden Lab公認]
* Italian - [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=108 Articolo ufficiale Linden Lab]
* Portuguese - [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=110 Artigo oficial da Linden Lab]
* Spanish - [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=112 Artículo oficial de Linden Lab]
* German - [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=114 Linden Lab Offiziell]

=== Viewer Help ===

The [https://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=102 Viewerhelp namespace] contains content provided via the Viewer 2 Online Help system. Only Linden Lab employees may edit these articles, though the talk namespace is open for general editing.

=== "Project" namespace ===

The "Project" namespace is reserved for meta-information about the wiki itself, such as these editing guidelines, rather than about Second Life.

=== "Help" namespace ===

The "Help:" namespace is reserved for wiki-related help articles, like editing manuals. SL-related help should be added to the Main namespace.

=== "User" namespace ===

Every wiki contributor has their own, personal namespace.

Once you login, you can also view and edit your User: page by clicking your name towards the top right (to the left of the "my talk") link. For example, [[User:Torley_Linden]] and [[User:Zai Lynch]].

Think of it as an extended profile compared to the one inworld. What can you do with it? Just about anything you wish, from expressing who you are to others, to tracking links to wiki pages you regularly edit for your own reference. Customizing your User: page is totally optional, but as you grow on the wiki, helps others understand who you are.

Obviously, the [[#Point of View|Point of View guideline]] doesn't need to be followed here.

Any content abiding by the wiki guidelines can be included in the "User" namespace as a subpage. For example, [[User:Torley Linden/Contact]].

=== "Talk" namespace ===

See [[Project:Talk Page Guidelines]] for more info.

== Templates ==

* Use inclusion templates to ensure consistent navigation.
* See [[Help:Editors Toolbox]] for a list of useful templates for editors.
* See [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&namespace=10 the list of all available templates].

== See also ==

* '''[[Project:Terms of Use]]'''
* '''[[Project:Contribution Agreement]]'''
* '''[[Template:Ediquette]]''' - Editing etiquette
* '''[[Project:Talk Page Guidelines]]'''
* '''[[Project:Languages]]''' - Guidelines on localizing wiki pages
* '''[[:Category:Help/Wiki]]''' - All wiki-related articles
* '''[[Wiki myths busted]]''' - Fear is the mind-killer!

Limits

2018-12-26T16:41:44Z

Nalates Urriah: /* Inventory */ added contact support

<noinclude>{{KBmaster}}</noinclude>
== Summary ==
{{RightToc}}
The Second Life Viewer and simulators have a division of labor, keeping track of the data that makes Second Life run. The Viewer's job is to:

* Handle locations of objects.
* Get velocities and other physics information, and does simple physics to keep track of what is moving where.

The simulator's job is to:

* Run the physics engine.
* Detect collisions.
* Keep track of where everything is
* Send locations of content to the Viewer along with updates when certain changes occur.

Limits are necessary for all of these components to work together. The list below outlines many of the '''Second Life numerical limits that affect your inworld experience'''. Some of these will likely change over time, so if you spot something incorrect/outdated, please take a moment to update it.

{{KBcaution|1=The scope of this page is focused on Linden Lab's official Viewers, keeping in mind [[Third_Party_Viewer_Directory|3rd-party viewers may differ]]. Cite sources and provide substantiation for limits that aren't provided by Linden Lab. Also, unconfirmed speculation [[Talk:Limits|goes on this discussion page]]. Don't add data without a hard limit, and don't add obscure trivia that doesn't practically affect the general inworld experience.|width=80%}}

== [[Avatar]] ==

* '''Max. # of attachments''' - 38 combined [[HUD]] or body attachments.
** They can be viewed by right-clicking your avatar and choosing '''Edit My Outfit'''.
** With the formal introduction of [[multiple attachments|multiple attachments to a single point]] in Viewer 2.4, you can attach up to 38 total objects, and they can all be attached to a single point.
** With the introduction of the Bento armature there are 47 attachment points available.
* '''Max. # of clothing layers''' - 60 including alpha, tattoo, shoe base, physics, socks, gloves, undershirt, underpants, shirt, pants, jacket, skirt
** On viewers before Second Life Release 3.7.29.301305, the potential total was still 60, but limited to 5 items of each type.
** In any case, only one each of shape, skin, eyes and hair base may be worn.
* '''Max Clothing Texture''' - 512x512 px (except 128x128 px for eyes) - Server Side Appearance (and legacy baking on outside grids) will downsize larger textures.
* '''Max. unassisted fly height''' - Stable hover at current ground elevation ''plus'' 5020m.
** You can easily acquire a flight attachment to fly high. Also see [[flight limit]] and [[Limits#Navigation|the Navigation section]] below.
* '''Common shoe sizes''' - Traditionally, most women's shoes were designed for a size 0 (zero) foot. Men's generally scale up to 14. Newer items (mesh and some sculpted) replace the system feet or conform to the avatar's shape, so adjustments may be necessary.
** You can check this by going to Edit menu > Appearance and clicking on the Shape > Legs tab.

* '''Max. length of avatar name''' - 31 for first name, 31 for last name, 63 in total (including the space).

* '''Max. length of {{LSLGC|Username}}''' - All lower case and a maximum of 63 including the '.'(eg; firstname.lastname)
**Older account user names are a combination of the First and last name in lower case separated by a period(.)(eg; lilmix.pixelmaid)
**Modern user names are a single name(no period)(eg; john1234) - '''Max.''' length is 31 characters
**The {{LSLGC|Legacy Name}}s for modern user names always shows Resident as the last name. So the Max is 40 characters in total for a new avatar's legacy name(including the space and last name 'Resident')
*'''Min. length of [[Display_Names]]''' - At least one script character
*'''Max. length of Display Names''' - 31 characters
**Display Names can include most Unicode script characters, spaces, and some punctuation.

* '''Max. avatar speed''' - 250m/s (with only attachments to assist)
* '''Max. teleport speed''' - 10 teleports per 15 seconds, since SL server 1.27.1

== [[Animation]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Length of animation
| n/a
| {{no|60.0 seconds}}
| Limited by length or Size, whichever is reached first
| n/a
|-
||Size of Animation
| n/a
| {{no|250k bytes}}
| Limited by length or Size, whichever is reached first. Size is after conversion to SL [[Internal Animation Format|internal animaton format]], not BVH source which can be much larger.
| n/a

|-
||animation priority
| {{no|0}}
| {{no|4, with custom tools 6}}
| n/a
| [[Animation_Priority]]
|-
||Number of unique joints per animation
| n/a
| {{no|216}}
| n/a
| n/a
|}

== [http://community.secondlife.com/t5/English-Knowledge-Base/Build-Tools/ta-p/700039 Building] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||[[Prim]] dimensions
| {{no|<0.01, 0.01, 0.01>}}
| {{no|<64.0, 64.0, 64.0>}}
| Used to be <10.0, 10.0, 10.0> prior to Second Life Server version 11.08.17.238770
| [[llSetScale]], [[PRIM_SIZE]] and [[Megaprim]]
|-
||Number of prims in a linkset
| n/a
| {{no|256 prims}}
| Used to be 255 prior to Second Life Server version 1.26
| n/a
|-
||Linking distance
| n/a
| {{no|[[Linkability_Rules]]}}
| n/a
| n/a
|-
||[[Mesh/Mesh_physics#Physics_Resource_Cost|Physics cost]] for a physical object
| n/a
| {{no|32.0}}
||Additional notes:
* If you try to link more, it'll either say "Can't enable physics for objects with more than 32 primitives" or "Object has too many primitives -- its dynamics have been disabled.".
* On server versions 1.38 and below, each sitting avatar counted as 1 prim. From 1.40.2 the limit is only on actual prims.
| [[OBJECT_PHYSICS_COST]]
|-
||Build or rez height
| n/a
| {{no|4096.0 meters}}
| 768.0 meters for Viewers prior to version 1.20
| n/a
|-
||Prim name length
| n/a
| {{no|63 bytes UTF-8 [[String|string]]}}
| same limit for {{LSLGC|Avatar/Name|avatar names}}, although the character set for avatar names is significantly limited.
| n/a
|-
||Prim description length
| n/a
| {{no|127 bytes UTF-8 [[String|string]]}}
| n/a
| n/a
|-
||Temporary prims' lifetime
| n/a
| {{no|up to around 60 seconds}}
| depends upon when the next garbage collector cycle is
| n/a
|-
||Number of temporary prims
| n/a
| {{no|RegionPrimLimit - NumberOfPrimsInRegion + Minimum(0.5*RegionPrimLimit, 1000)}}
| n/a
| n/a
|-
||Length of hovertext
| n/a
| {{no|254 bytes UTF-8 [[String|string]]}}
| n/a
| [[llSetText]] and [[PRIM_TEXT]]
|}

== [[Communication]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Whisper distance
| n/a
| {{no|10 meters}}
| <code>/whisper</code> as the first few characters in a message can be used in viewer-2-code based viewers in local chat.
| n/a
|-
||Chat distance
| n/a
| {{no|20 meters}}
| text spoken as a "chat" step '''within gestures''' cannot be shouted or whispered. /whisper and /shout ''can'' be used in the "Replace with" field.
| n/a
|-
||Shout distance
| n/a
| {{no|100 meters}}
| <code>/shout</code> as the first few characters in a message can be used in viewer-2-code based viewers in local chat.
| n/a
|-
||Length of a chat message and whether or not it is truncated
| {{no|1 byte or single-byte character}}
| {{no|1024 bytes or single-byte characters}}
| Limit does not apply to instant messages via [[llInstantMessage]] and communication between IM and email, the limit there is 1023 bytes or single-byte characters.
The viewer-to-server communication on ''negative'' channels is truncated to 254 bytes, and on ''positive'' channels, to 1023 bytes. These limits do not affect communication between scripts.
| [[llInstantMessage]]
|-
||Maximum events
| n/a
| {{no|64 events}}
| Events are stored in a 64 bit bitmap. Events happening when the bitmap is full, will get discarded.
| n/a
|-
||Number of offline messages
| n/a
| {{no|Capped at 25 messages, unless the account has a Premium Subscription, in which case the cap raises to 50 messages.}}
| Number of offline messages (involving [[IM|IMs]], inventory offers, group notices, group invitations) received before messages get capped. Note: If autoAcceptNewInventory (debug setting) is set to TRUE (the default is FALSE), then all inventory offers, even above 25 (or 50 in the case of Premium members), go directly to inventory and do not count against the cap on offline messages.
| [[IM]] - [https://community.secondlife.com/t5/Featured-News/A-New-Perk-for-Premium-Subscribers/ba-p/2917357 Blog Post]
|-
||Length of a properly delivered email reply to an [[IM]]
| n/a
| {{no|1023 bytes or single-byte characters}}
| n/a
| n/a
|-
||Time after which a reply to an [[IM]] can be sent via email.
| {{no|when receiving the IM via email.}}
| {{no|5 days after receiving the offline IM via email.}}
| n/a
| [https://blogs.secondlife.com/community/features/blog/2007/02/06/im-to-e-mail-return-addresses-changing Second Life Blogs]
|-
||Time period for which [[IM|IMs]] are stored within Second Life.
| n/a
| {{no|31 days after receiving the [[IM]]}}
| [[User:Torley_Linden|Torley Linden]] confirmed this with [[User:Kelly_Linden|Kelly Linden]]
| n/a
|-
||Number of [[IM|IMs]] sent by an object within an hour
| n/a
| {{no|5000 per hour}}
| n/a
| n/a
|}

== [[Gesture]]s ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Shortcut key mappings
| n/a
| {{no|33 unique combinations, since {{K|F2}}–{{K|F12}} can be used with the {{K|Ctrl}} or {{K|Shift}} modifiers.}}
| n/a
| [[All_keyboard_shortcut_keys]] and [http://community.secondlife.com/t5/English-Knowledge-Base/Keyboard-shortcuts/ta-p/1086557 the knowledge base]
|-
||Chat step length
| n/a
| {{no|127 bytes or single-byte characters}}
| n/a
| n/a
|-
||Wait time
| n/a
| {{no|3600 seconds (which is one hour)}}
| n/a
| n/a
|-
| Maximum steps data
| n/a
| {{no|1000 bytes}} of packed data; saving with more data returns the message "Gesture save failed. This gesture has too many steps. Try removing some steps, then save again." Shorter text, for example, will allow more steps.
| n/a
| n/a
|-
||Length of included assets
| n/a
| see sections for [[#Animation|animation]], [[#Sound|sound]]
| n/a
| n/a
|}

== [[Group]]s ==

* '''Maximum number of groups you can belong to:''' 42 for Basic accounts, 60 for Premium accounts.
** After downgrading from a Premium account to a Basic account, you may not join any new groups until you are a member of fewer than 42 groups.
** Roles within groups are sort of like sub-groups. In many cases, you can use them instead of creating new groups.
* '''Minimum number of members in a group:''' 2
** A group with only 1 person for 48 hours will be disbanded (cancelled). Unless the group owns land.
* '''Maximum number of roles allowed in a group:''' 10 (including "Owners" and "Everyone", which cannot be deleted)
* '''Maximum Group Name:''' 35 single-byte characters.
* '''Maximum Group Title:''' 20 single-byte characters.
* '''Maximum Length of a Group Notice:''' 512 single-byte characters.
* '''Maximum Age of a Group Notice:''' 14 days.

== [[Inventory]] ==

* '''Maximum number of inventory items that can be sent in a folder:''' 42
** Folders count as items too. This has more to do with packet size limits than cheeky Douglas Adams references.
* '''Maximum number of inventory items that can be contained in a prim:''' None, but more items increase the loading time when you open it.
** <pre style="color: red">'''WARNING:''' This may soon change to 10k items per prim. If the change is implemented, prims with >10k items will no longer rez.</pre>
* '''Maximum characters in an inventory item name:''' 63
* '''Maximum notecard line:''' None, but scripts can only read the first 255 bytes.
* '''Maximum notecard size:''' 65,536 bytes
* '''Number of items in the Library:''' 1,248 as of 2010-06-17
* '''Number of items in the Library:''' 2,210 as of 2012-11-04
** Verified by [[How_does_the_Library_work|hiding the Library]] and counting the difference.
* '''Maximum number of inventory items displayed in a single inventory folder:''' Several thousand. 
** This was discussed during [http://wiki.secondlife.com/wiki/Simulator_User_Group/Transcripts/2011.03.08] "the folder will load up to the limit number of items, and remaining ones won't show up in the viewer. you still own them, they aren't lost, but they will be hidden until the folder size is reduced."
** There is no specified limit for total avatar inventory, very large folders can be split.
** There was discussion in the Third Party Developers' UG (4/10/2015) meeting about new inventory and login problems from having large numbers of items in a single folder. AISv3 ''removed'' server-side limits on the number of items in a folder. Flat inventories are bad. No one is certain at what number of items in a folder cause a login problem. The fix is to clear the inventory cache (not the viewer cache) and log into a deserted, empty region then move inventory items into folders and sub-folders. - The problem appears at different a number of items depending on your computer and connection speed. Hopefully being on an empty region will give one enough edge to get logged in and do some corrective work before being dropped. If not, you will need to contact support for help. They will divide large folders into smaller groups so you can log in.

== [[Land]] ==

* '''Maximum [[Land#Parcel|parcel]] size:''' 65,536 meters²
** Covering a whole region, or square on the World Map.
* '''Minimum parcel size:''' 16 meters²
* '''Maximum parcel name length:''' 63 single-byte characters
* '''Maximum parcel description length:''' 255 characters
* '''Region name length:''' Linden Concierge policy states a minimum of 3 characters, and a maximum of 25 characters (including spaces). See [[Linden Lab Official:Guidelines for Private Region Naming|Guidelines for Private Region Naming]]. However, the technical maximum limit is 35 characters, and exceptions to the concierge policy do exist (e.g [http://maps.secondlife.com/secondlife/Sandbox%20-%20Weapons%20testing%20%28no%20damag/128/128/2 Sandbox - Weapons testing (no damag] and [http://slurl.com/secondlife/X/128/128/24 X])
* '''Ban line height for "no entry" or "pay to access"''' (in other words, "allow public access" is turned off, or "allow group access" is turned on, in the parcel options) is the parcel's ground elevation ''plus'' 50 meters (except, if the region has been set to "Block Parcel Fly Over" in which case the access controls extend to at least 4096 meters). If a user is '''explicitly banned by name''', the height is the parcel's ground elevation ''plus'' 5000 meters. On current viewers this is visible to the full extent.
* '''Maximum prims in a [[Land#Region|region]]:'''
** "Mainland / Full Region" and "Linden Homes / Full Region": 22,500
** Full Regions in private estates: 20,000 with an [https://community.secondlife.com/t5/Featured-News/Upgrade-Your-Full-Private-Region-to-30-000-Land-Impact-Today/ba-p/3086162 option for 30,000]
** Homestead: 5,000
** Openspace : 1,000
:: To check a region's capacity, use <tt>[[llGetEnv]]("region_max_prims")</tt>.
::''(Region types are as found in the General tab of World > About Land, or returned by ''<tt>llGetEnv("region_product_name")</tt>'')''
* '''Maximum auto return value''': Besides "0" (which means ''never''), {{HoverText|999,999|Almost 23 months}} minutes is the highest auto return value.
* '''Terraforming limits:'''
** Most mainland can be raised/lowered by 4 meters (+/-).
** Some mainland cannot be terraformed, including: Bay City regions, Boardman, Brown, De Haro, Horizons, Kama City regions, Nautilus City regions, Nova Albion regions, and Shermerville regions.
** [http://community.secondlife.com/t5/English-Knowledge-Base/Linden-Homes/ta-p/700103 Linden Homes] do not allow terraforming.
** A few, very old mainland Regions like Da Boom have a terraform range of 40 meters (+/-).
** Estate (private island) terraformability is settable to a maximum of 100 meters (+/-) by the estate owner or managers.
* '''Maximum water height:''' 100 meters using inworld controls, 255 meters by using a *.raw file upload.
** Region water height is usually 20 meters, and adjacent regions should have the same water height, or else they will look discontinuous.
* '''Maximum terrain height:''' 255 meters using inworld controls (mainland limit), 510 meters by using a *.raw file upload.
* '''Miscellaneous estate limits:''' You can have a maximum of 10 estate managers, 500 allowed Residents, 63 allowed groups, and 500 banned Residents.
** See World menu > Region/Estate > Estate tab.
* '''Maximum number of agents'''
** Full region: 100 (Typically set to 40 on mainland, 55 on Linden Homes regions, but this does vary. Some meeting areas have this set to 60 and higher.)
*** Recent server performance improvements make regions with 60 agents in them perform quite well.
** [[Land#Homestead|Homestead]]: 20
** [[Land#Openspace|Openspace]]: 10
* '''Freeze Time:''' Land owners can [[freeze]] other Residents for up to 30 seconds. Members of land owning groups can also be granted this ability.
* '''Minimum parcel that can be listed in Places or All search:''' 144 meters² 
* '''Minimum parcel that can be listed in Events:''' 512 meters²
* '''Maximum altitude for event listings:''' 768 meters ({{JIRA|WEB-814}})
* '''Maximum heights that objects can be seen on the [[World Map]]:''' 400.005m

== [[Mesh]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Number of vertices
| n/a
| {{no|65536 vertices per LOD for each [[mesh]] - See [[Talk:Limits#Mesh_Limits|discussion page]]}}
| n/a
| n/a
|-
||COLLADA file size
| n/a
| {{no|Maximum mesh asset size after compression is 8 MB, roughly equivalent to a 256 MB Raw COLLADA file.}}
| n/a
| n/a
|-
||Bone influence weights per vertex
| n/a
| {{no|4}}
| n/a
| n/a
|-
||Number of materials per mesh
| n/a
| {{no|8}}
| n/a
| n/a
|-
||Number of materials per face
| n/a
| {{no|1}}
| n/a
| n/a
|-
||Physics weight for a vehicle
| n/a
| {{no|32.0}}
| n/a
| n/a
|}

===User Found Temporary Mesh limits:===
''Because of an apparent bug in the importer stay within these limits.''
* 174,752 triangles, beyond which additional triangles will appear as holes.
* The 64k vertices per material is pre-empted by a limit of 21,844 triangles per material, which is presently reported as {{Jira|BUG-1001}}. (4/2014 - See [[Talk:Limits#Mesh_Limits|discussion page]])

:: The import process will continue making new materials beyond 8 x 21,844 (=174,752) triangles, but the extra triangles then get dropped by the limitation to 8 materials, causing holes in the resulting object. Over the 21,844 triangle limit, the vertex count will start to climb steeply, even with smooth shading, because the materials get highly interspersed. So the same vertices have to appear in multiple material lists. So the moral of the story is to stay below 21,844 triangles per material, for now, if you want to avoid some unexpected effects.

::Since viewer release 3.8.4, processing of meshes in the Collada file that have faces assigned to more than 8 materials has changed. Instead of simply dropping the extra material faces, the uploader now creates a new object to accommodate them. The result is that the single mesh is divided into multiple objects (prims) in a linkset. Thus the limitation to 8 materials is removed as far as input is concerned, but still applies to each of the resulting linked objects actually uploaded. As a consequence it is now possible to upload a mesh with more than 174,752 triangles, although it will be divided into multiple objects.

== Misc. ==

*'''[https://secondlife.com/currency/describe-limits.php Billing and Trading Limits]''' - Includes [https://secondlife.com/whatis/economy-market.php LindeX] currency exchange limits.
*'''Contacts in Communication > Friends tab ''' - A maximum of 20 simultaneous contacts can be selected to change permissions, remove, or invite for a conference chat.

== Navigation ==

[[File:Max Alt.jpg|thumb|right|435px|'''Height counter error above 2147483647 meters''']]
* '''Absolute height limit:''' [http://en.wikipedia.org/wiki/2147483647#2147483647_in_computing 2147483647] = 231 − 1 meters, which causes the altitude counter to roll over. Altitudes well below this cause graphics errors probably due to limited floating point number precision.
* '''Highest z-value of an [[SLurl]], that will still teleport you to a positive altitude:''' 4096
** This used to be much higher, but is clamped in late model viewers.

== [[Profile]] ==

Each 7-bit ASCII character is encoded in one byte. International characters might need more bytes. When pasting text instead of typing, you can get in one byte more into each of the below.

* '''2nd Life tab's About field''' - 510 bytes
* '''Picks tab''' - 10 picks with 1022 bytes each
* '''1st Life tab's Info field''' - 253 bytes
* '''Classified tab''' - 100 listings with x bytes each
* '''My Notes''' - 1022 bytes

== Performance ==

* '''Healthy Viewer FPS''' - Generally, FPS above 15 is good. The higher it gets, the smoother. You can check via [[Advanced]] menu > Performance Tools > Lag Meter, or for more advanced usage, see Advanced > Performance Tools > Statistics Bar.
* '''Avatar Rendering Cost scores''' - [[Avatar Rendering Cost|Learn all about it!]]

== [[Scripting]] == 

* '''Height at which scripts reactivate on a no-script parcel''' - 50 m above terrain mesh. Scripted objects that take controls will keep running when you fly down or enter a no-script parcel. (If scripts are disabled in the region debug panel, they will not run at any height.)
* '''Maximum height where scripts can run''' - none, as long as the object remains rezzed or attached.
* '''Maximum script source code size''' - 65536 single byte characters (that's a viewer limit and can be changed in the config file 'panel_script_ed.xml').
* '''Maximum script memory size (LSO)''' - 16384 bytes.
* '''Maximum script memory size (Mono)''' - 65536 bytes (the maximum memory available to Mono scripts can be constrained via [[llSetMemoryLimit]]).
* '''Maximum active [[llListen|listeners]] per script''' - 65.
** '''Usable channel for each listener''' - ''min.'' -2147483648, ''max.'' 2147483647, including the following special channels: [[PUBLIC_CHANNEL]] ''and'' [[DEBUG_CHANNEL]].
* For specific scripting limits, look up calls in the '''[[LSL Portal]]'''.

== [[Sound]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Sound length
| n/a
| {{no|10.00000 seconds (441,000 samples)}}
| 441,001 samples (10.00002 seconds) won't work. You're advised to cut longer sounds into 9.9-second-pieces.
| n/a
|}

== [[Textures]] ==
* '''[http://en.wikipedia.org/wiki/Aspect_ratio Aspect ratios]''' of profile, place, etc. pictures — all of these were measured at UI size (Edit menu > Preferences > General tab > UI Size) = 1.000:

=== Second Life Viewer 3.6 ===

* '''Search > Classifieds thumbnail''' - ~3:2 (101×69 pixels)
* '''Search > Classifieds expanded''' - ~4:3 (159×120 pixels)
* '''Search > Classifieds expanded > More Info''' - native aspect ratio
* '''Search > Destination Guide thumbnail''' - ~3:2 (101×69 pixels)
* '''Search > Destination Guide expanded''' - ~4:3 (159×120 pixels)
* '''Search > People''' - 1:1 (100×100 pixels)
* '''Search > Places expanded''' ~4:3 (159×120 pixels)
* '''Place Profile''' - ~3:2 (290×197 pixels)
* '''About Land > Options tab''' - ~4:3 (195×150 pixels)
* '''Profile > Picture''' - native aspect ratio; thumbnail cropped to 72×72 pixels; zoomed uncropped up to 300×300 pixels
* '''Profile > Real world picture''' - native aspect ratio; thumbnail cropped to 45×45 pixels; zoomed uncropped up to 300×300 pixels
* '''Profile > Picks thumbnail''' - 4:3 (60×45 pixels)
* '''Profile > Pick expanded''' - 4:3 (320×240 pixels)

=== 1.x Series Viewers ===
(official Viewer up to 1.23.5, still used by some [[Alternate viewers|Third Party Viewers]])
* '''Search > All for "Classifieds", "People", and "Places"''' - 4:3 (256×192 pi×els)
* '''Search > Places and Classified tabs''' - ~7:5 (398×282 pixels)
* '''Search > Land tab''' - ~7:5 (358×252 pixels)
* '''Profile > 2nd Life tab''' - ~4:3 (178×133 pixels)
* '''Profile > Picks tab''' - 16:9 (288×162 pixels)
* '''Profile > 1st Life tab''' - 1:1 (133×133 pixels)
* '''Profile > Classifieds tab''' - ~3:2 (206×137 pixels)
* '''Profile > Web tab''' - 1:1 (400×400 pixels)
** A scrollbar uses 15 pixels on the right-hand side.
* '''About Land > Options tab''' - ~3:2 (178×117 pixels)
* '''Group Information > General tab's "Group Insignia"''' - 1:1 (126×126 pixels)
** Some of these textures are shared (for example, Search > All place pages, Search > Places, and About Land > Options use the same image), so you should pick a well-balanced ratio and size.
** [[Texture_aspect_ratios|Learn how to get correct texture aspect ratios when editing images.]]

=== All Viewers ===

* '''Maximum texture size''' - 1024×1024 pixels
** All Second Life textures are constrained to [http://en.wikipedia.org/wiki/Power_of_2 powers of 2] (e.g., 128, 256, 512).
** Some textures inworld have a resolution as high as 2048×2048; this is due to a previous limit that was higher.
** We strongly recommend you use as small textures as possible because larger ones consume more memory and take substantially longer to load.
** Where large textures are being forced by import to only 512×512, lower your ...> Preferences >...> UI Size under 1.0, to increase import size to the max 1024×1024.

* '''Minimum texture size''' - 4×4 pixels
** This means that there are nine possible image dimensions: 4, 8, 16, 32, 64, 128, 256, 512, and 1024 pixels, either horizontal or vertical.

[[Category:Creation]] [[Category:Tutorials]] [[Category:Lists]]

=== Notes ===
In general 1 byte is enough to contain one character.

Zindra

2018-08-01T21:26:15Z

Nalates Urriah: /* SLurl Map of Zindra As of 27 Jun 2009 */ Testing image fix

[[File:Secondlife-zindra-2012-09-26.png|400px|thumb|right|map of zindra, 2012-09-26]]

In June 2009, Linden Labs created a new continent called Zindra. This rapidly growing land represents an evolution in the SL world, and is the official 'adult' area of Second Life.

There are hundreds of regions on Zindra and only people who are 18 or older can access it. There are endless types of places on Zindra, homes and businesses, organizations and events.

It is considered one of the most liberating places in SL, and the only mainland where Adult Content is allowed. This continent is growing more and more every day as residents move and open businesses on Zindra.

==How to access==
To access Zindra, make sure your Search has the 'adult' checkbox active (or else, Adult content will be hidden from you). In some viewers, you must go into Preferences...use the General tab, under Rating, choose PG, Mature and Adult. Every viewer can be different, so check your specific settings. (test by trying a search for something that is obviously 'adult')

==Talk==

Join the [[Adult Content User Group]] and find other groups here: [[Linden Lab Official:User Groups|User Groups]].
*[[Adult Content User Group|Add Topic to the Agenda Here!]]
*Join the [http://www.flickr.com/groups/exploringzindra/ Exploring Zindra Flickr Group] to see pictures from around the adult mainland!
*Get handy tips about Zindra on the [[Zindra User Tips]] page.

==== Current Map of Zindra & Points of Interest ====
''coming soon''

{{simpleslurl|Mosh|127|21|25|Port of Kama City}}

{{simpleslurl|Bronlen|70|145|35|Kama City Municipal Park}}

{{simpleslurl|Zindra|130|197|23|Zindra}}

{{simpleslurl|Laffoon|62|243|55|The North Reservoir}}

{{simpleslurl|Terri|227|222|39|Guittarez Hydroelectric Dam}}

{{simpleslurl|Bronlen|128|211|36|Cafe Molchachino}}

{{simpleslurl|McFarren|21|251|28|Barnaby Point Swing Bridge}}

{{simpleslurl|Lierminster|228|26|61|Vulcyris Roundabout and Bridge}}

{{simpleslurl|Girenzi|147|76|44|Zexpo Region}} (slurl subject to change based on current event)

{{simpleslurl|Zindra%20Vortex|236|242|23|Zindra Vortex}} (public, adult rated sandbox)

==== Historical Development Maps of Zindra: ====
==== Earliest Preliminary Map of Zindra Showing points of Interest ====

[[Image:LDPW_Map_Zindra_Medium.jpg|800px]]

==== SLurl Map of Zindra As of 27 Jun 2009 ====

The initial map of Zindra contained 157 regions. Due to high demand, this was significantly increased during 3-10 July 2009. At least 531 regions have been named, so Zindra could grow that large if there is enough demand for it. This was just before move tickets were opened, and shows the Linden terraforming, roads, and buildings. The Arapaima infohub is at the far left.

'''Note: current highest region identified is "Ursula528"'''

[[File:Zindra_on_SLurl.jpg]]

==== Map of Zindra as of 04 Jul 2009 ====

The left (west) portion shows some development that has already happened. The right (east) portion is the extension being added due to high demand for land swaps. This map shows 211 regions.

[[Image:Zindra_Map_04_Jul_2009.jpg|800px]]

==== Map of Zindra as of 08 Jul 2009 ====

The eastern portion has been terraformed, and a new extension to the south has been added. This map shows 266 regions.

[[Image:Zindra_Map_8Jul09.jpg|800px]]

==== Map of Zindra as of 12 Jul 2009 ====

The south extension continues to be developed.

[[Image:Zindra_Map_12Jul09.jpg|800px]]

==== Map of Zindra as of 11 Aug 2009 ====

The map now shows 286 regions, and has been filled in extensively with builds in the past month.

[[Image:Zindra_Full_11Aug09.jpg|800px]]

== Zindra in 2013 ==
[[File:Zindra 2013.jpeg|200px|thumb|right|Zindra in 2013]]

In population density, Zindra is the second most populated continent after [[Heterocera]] (the first in number of avatars per Region, the second in percent of used land and prim count). There are not many parcels of 'abandoned land' and land prices are still high in many places. It's the best place for land transactions and sometimes it can be more easy to rent land then to buy. However, new Regions have not been added to the continent. There are no private islands in the seas around the continent. On the map, it is the most remote continent (see [[List Of Continents]] for more information).

=== Statistic data ===

Size in Regions: 348 (North-South 24, East-West 25)

Size in meters: 22.81 square km (6.14/6.40 km)

Sea Regions (covered with water, no land): 29

Coast Regions (both land and water): 154

Land Regions (no water): 165

Regions with monorail access: 21

Regions with road access: 146

Regions with no direct access: 53

Note: Many roads are on the border of two Regions, so they provide access to both Regions at the same time.

=== Geography ===
[[File:Zindra geography.jpeg|200px|thumb|right|Geography of Zindra]]

Zindra has a complex and unfinished Geography. Unfortunately, official data is available only for the area around Kama City. Geographers did not update their pages when the continent was enlarged. The following geographic analysis is made so that any new resident will understand how does Zindra looks like. Basically, a traveler can find the following types of land: low sandy plains, Kama City plain, the North hills, the South low mountains (or South hills), large plateaus, the North mountains and the South mountains.

'''Low Sandy Plains''' can be found in the west. Usually, they are low altitude and might host a beach paradise. They are covered with sand and are located close to the sea. Another small beach plain can be found in the east, its land is owned by two rental companies. A small plain exists in the south, near a river. It can be considered a small sedimentary plain.

'''Kama City Plain''' is the oldest part of the continent and hosts Kama City and its nearby suburbs. In the city center, the plain is completely flat and hosts many urban Regions. The altitude and declivity also grows as distance to the center increases to the south and east. The plain is sectioned off by two branches of the most important river in Zindra. There are 3 [[Dams]] on this river. Between the rivers the urban landscape is less developed, while in the south, there are parcels that can be considered suburbs of Kama City.

'''North Hills''' are in fact borders of the large plateaus above. In some places, these hills are almost vertical, while in other places they are smooth. These hills look a bit like the hills around [[Jeogeot]] or [[Nautilus]], but their textures are different. Zindra has similar ground textures with the south-east of [[Sansara]].

'''South Low Mountains''' (or South Low Hills) are placed in the south, near the waterways. They have a significant declivity and their top is usually smooth. Terraforming affects many land surfaces, so it is difficult to travel across. Roads are also rare in this part of the continent. Unlike the hills in the north, the low mountains are much more complex.

'''Plateaus''' are complete flat land (or sometimes nearly flat land). This is why roads in Zindra are straight lines. These plateaus are on top of the hills. Sometimes, they can host smaller plateaus inside. The very flat plateaus are similar with the plains found on [[Premium Continents]].

'''North Mountains''' have the official name '''Tyrell Mountains'''. They are usually round-shaped, with smooth peaks and a different texture then all land around them. There are a few similar mountains in [[Sansara]] or [[Jeogeot]].

'''South Mountains''' are borders of the large plateau system in center of the continent. they are very high in the south and look a bit similar with the ''Element Sims'' in South Sansara. The main difference is that the south mountains of Sansara have smooth plateaus on their top, while the mountains of South Zindra have flat plateaus.

=== Altitude ===
[[File:Zindra altitudes.png|200px|thumb|right|Altitude map of Zindra]]

[[Altitude]] map of Zindra is very complex and shows incredible land variations and also complete flat areas. Maximum altitude is about 110 meters, lower then many Linden-owned continents. There are 6 places where the altitude is found to be higher then 100 meters. In the north,, this is at the Tyrell Mountains. In the south, this feature can be found in the South Mountains, where sometimes there are large plateaus at a high altitude.

For a geographer, it is amazing that in the south, there are variations in altitude of nearly 100 meters. So, sometimes there is only a nearly-vertical variance that separates a high plateau from a canyon full with water. This incredible high ground fragmentation is not only near sources of water. There also are a lot of short valleys.

What is in the center of this continent is a long and wide plateau, with altitude of about 70 meters. In the center of Kama City, the land is also very flat. Transitions between the two places is visible at the east border of the city.

=== Unfinished part ===

The south-west part of the continent is still unfinished. Based on what shape the continent is starting to take, there are required about 50 Regions for that. Finishing the last continental part will improve local economy by finally connecting unfinished roads and external waterways. This task can be without a massive increase in overall number of Regions, by moving all the [[Abandoned Land]] and [[Unused Land]] from [[Gaeta 1]].

=== Overall view about land ===

Zindra appears to be by many the best place for land business. In many places, land is very expensive, about 30 L$ per square meter. Even so, abandoned land can be found (and even in large amounts) in places without road access. Many rental corporations are present in the area. The most interesting fact about land is that even if it is expensive, it is largely unused.

=== Transportation ===

[[File:Zindra transport.png|200px|thumb|right|Roads & monorail, click for large]]

The Zindra road network is still unfinished, since the continent is unfinished. In Kama City, road network is highly developed. The road system is continued in the south suburbs. Usually, from a place where a road ends, it is continued with a sharp slice of [[Protected Land]] filled with trees. There is also a beach road in the west. Throughout the continent, the road network is less developed and that has an influence on parcel access and land price. The road network in the south is unconnected to the northern road system.

Water is used for navigation, like on all continents, but since there are unfinished Regions along the shore, access is limited.

Kama City has a monorail that allows a very fast method of transportation. Monorail vehicles are rezzed on command and they self-destruct when the passenger decides to leave them. It has a high-tech design and despite its great speed, Region crossings are usually done without problems.

Another problem is that the roads in Zindra have less automated transportation than on some other continents. The {{simpleslurl|Bronlen|23|113|35|pod station in Bronlen}} offers limited coverage in the center of Kama City and some points south and west. The reason for this is that land settings do not allow them to travel further without occupants, even if it is [[Protected Land]]. There are only six active Linden rez zones for the whole continent, three of those on the roads.

==== Transportation efficiency ====
[[File:zindrawater.png|200px|thumb|right|Zindra Waterways]]

See [[Zindra Network]] and [[Waterways]] for more information.

The roads of Zindra don't allow objects entry. As a result, [[Automated Transportation]] is affected and road efficiency index is altered.

Total road network: 40.10
Conventional roads: 40.10
Sea connection: yes
Unconnected road pieces: 1
Continent surface: 22.81
Land coverage: 1.758
[[Second Life Road Network Directory#Road efficiency|Road efficiency index]]: 1.365

[[Waterways#Waterway Efficiency Index|Waterway efficiency index]]: 0.805

Total efficiency: 2.170

=== Coordinates ===

The following [[Coordinates]] are in Regions and they must be read this way: ''longitude(min-max)/latitude(min-max)''. They are available inworld with a tool that uses the [[llGetRegionCorner]] function or from Gridsurvey [http://www.gridsurvey.com]. Some continental regions have names, some have just a temporary name and are marked with an *.

Continent: 1797-1821/1179-1202
#Kama City: 1803-1811/1196-1200
#Ignyris (and South Kama):1804-1811/1192-1195
#Cinyris: 1799-1803/1118-1123
#Vulcyris: 1800-1805/1187-1191
#Troyes Bay: 1799-1802/1198-1200
#Tyrell: 1812-1816/1190-1194
#Sandboxes: 1800-1801/1201-1202
#Adult Sandbox & Arapiama: 1797-1800/1197-1200
#North Coast*: 1812-1821/1195-1120
#East Landmass*: 1816-1821/1190-1194
#Suburbs* (see note): 1812-1815/1184-1189
#Central Landmass (West part)*: 1810-1814/1184-1189
#Central Landmass (East part)*: 1812-1816/1184-1189 - sometimes named Ungren
#South-West Peninsula*: 1800-1805/1184-1186
#South Zindra*: 1805-1815/1179-1184

Note: This region is close to the rich Kama City, but the land is very cheap, there even is a lot of abandoned land.

[[Grid Sector]]: Q11, R11, R12

=== See also ===

[[Mountains Of East Continents]]

[[List Of Continents]]

[[Second Life Geography]]

[[Kama City]]

[[Category:Adult]] [[Category:Maps]]

Zindra

2018-07-31T15:59:19Z

Nalates Urriah: /* Talk */ - There is no longer an Adult User Group. Changed wording.

[[File:Secondlife-zindra-2012-09-26.png|400px|thumb|right|map of zindra, 2012-09-26]]

In June 2009, Linden Labs created a new continent called Zindra. This rapidly growing land represents an evolution in the SL world, and is the official 'adult' area of Second Life.

There are hundreds of regions on Zindra and only people who are 18 or older can access it. There are endless types of places on Zindra, homes and businesses, organizations and events.

It is considered one of the most liberating places in SL, and the only mainland where Adult Content is allowed. This continent is growing more and more every day as residents move and open businesses on Zindra.

==How to access==
To access Zindra, make sure your Search has the 'adult' checkbox active (or else, Adult content will be hidden from you). In some viewers, you must go into Preferences...use the General tab, under Rating, choose PG, Mature and Adult. Every viewer can be different, so check your specific settings. (test by trying a search for something that is obviously 'adult')

==Talk==

Join the [[Adult Content User Group]] and find other groups here: [[Linden Lab Official:User Groups|User Groups]].
*[[Adult Content User Group|Add Topic to the Agenda Here!]]
*Join the [http://www.flickr.com/groups/exploringzindra/ Exploring Zindra Flickr Group] to see pictures from around the adult mainland!
*Get handy tips about Zindra on the [[Zindra User Tips]] page.

==== Current Map of Zindra & Points of Interest ====
''coming soon''

{{simpleslurl|Mosh|127|21|25|Port of Kama City}}

{{simpleslurl|Bronlen|70|145|35|Kama City Municipal Park}}

{{simpleslurl|Zindra|130|197|23|Zindra}}

{{simpleslurl|Laffoon|62|243|55|The North Reservoir}}

{{simpleslurl|Terri|227|222|39|Guittarez Hydroelectric Dam}}

{{simpleslurl|Bronlen|128|211|36|Cafe Molchachino}}

{{simpleslurl|McFarren|21|251|28|Barnaby Point Swing Bridge}}

{{simpleslurl|Lierminster|228|26|61|Vulcyris Roundabout and Bridge}}

{{simpleslurl|Girenzi|147|76|44|Zexpo Region}} (slurl subject to change based on current event)

{{simpleslurl|Zindra%20Vortex|236|242|23|Zindra Vortex}} (public, adult rated sandbox)

==== Historical Development Maps of Zindra: ====
==== Earliest Preliminary Map of Zindra Showing points of Interest ====

[[Image:LDPW_Map_Zindra_Medium.jpg|800px]]

==== SLurl Map of Zindra As of 27 Jun 2009 ====

The initial map of Zindra contained 157 regions. Due to high demand, this was significantly increased during 3-10 July 2009. At least 531 regions have been named, so Zindra could grow that large if there is enough demand for it. This was just before move tickets were opened, and shows the Linden terraforming, roads, and buildings. The Arapaima infohub is at the far left.

'''Note: current highest region identified is "Ursula528"'''

[[Image:Zindra_on_SLurl.jpg|800px]]

==== Map of Zindra as of 04 Jul 2009 ====

The left (west) portion shows some development that has already happened. The right (east) portion is the extension being added due to high demand for land swaps. This map shows 211 regions.

[[Image:Zindra_Map_04_Jul_2009.jpg|800px]]

==== Map of Zindra as of 08 Jul 2009 ====

The eastern portion has been terraformed, and a new extension to the south has been added. This map shows 266 regions.

[[Image:Zindra_Map_8Jul09.jpg|800px]]

==== Map of Zindra as of 12 Jul 2009 ====

The south extension continues to be developed.

[[Image:Zindra_Map_12Jul09.jpg|800px]]

==== Map of Zindra as of 11 Aug 2009 ====

The map now shows 286 regions, and has been filled in extensively with builds in the past month.

[[Image:Zindra_Full_11Aug09.jpg|800px]]

== Zindra in 2013 ==
[[File:Zindra 2013.jpeg|200px|thumb|right|Zindra in 2013]]

In population density, Zindra is the second most populated continent after [[Heterocera]] (the first in number of avatars per Region, the second in percent of used land and prim count). There are not many parcels of 'abandoned land' and land prices are still high in many places. It's the best place for land transactions and sometimes it can be more easy to rent land then to buy. However, new Regions have not been added to the continent. There are no private islands in the seas around the continent. On the map, it is the most remote continent (see [[List Of Continents]] for more information).

=== Statistic data ===

Size in Regions: 348 (North-South 24, East-West 25)

Size in meters: 22.81 square km (6.14/6.40 km)

Sea Regions (covered with water, no land): 29

Coast Regions (both land and water): 154

Land Regions (no water): 165

Regions with monorail access: 21

Regions with road access: 146

Regions with no direct access: 53

Note: Many roads are on the border of two Regions, so they provide access to both Regions at the same time.

=== Geography ===
[[File:Zindra geography.jpeg|200px|thumb|right|Geography of Zindra]]

Zindra has a complex and unfinished Geography. Unfortunately, official data is available only for the area around Kama City. Geographers did not update their pages when the continent was enlarged. The following geographic analysis is made so that any new resident will understand how does Zindra looks like. Basically, a traveler can find the following types of land: low sandy plains, Kama City plain, the North hills, the South low mountains (or South hills), large plateaus, the North mountains and the South mountains.

'''Low Sandy Plains''' can be found in the west. Usually, they are low altitude and might host a beach paradise. They are covered with sand and are located close to the sea. Another small beach plain can be found in the east, its land is owned by two rental companies. A small plain exists in the south, near a river. It can be considered a small sedimentary plain.

'''Kama City Plain''' is the oldest part of the continent and hosts Kama City and its nearby suburbs. In the city center, the plain is completely flat and hosts many urban Regions. The altitude and declivity also grows as distance to the center increases to the south and east. The plain is sectioned off by two branches of the most important river in Zindra. There are 3 [[Dams]] on this river. Between the rivers the urban landscape is less developed, while in the south, there are parcels that can be considered suburbs of Kama City.

'''North Hills''' are in fact borders of the large plateaus above. In some places, these hills are almost vertical, while in other places they are smooth. These hills look a bit like the hills around [[Jeogeot]] or [[Nautilus]], but their textures are different. Zindra has similar ground textures with the south-east of [[Sansara]].

'''South Low Mountains''' (or South Low Hills) are placed in the south, near the waterways. They have a significant declivity and their top is usually smooth. Terraforming affects many land surfaces, so it is difficult to travel across. Roads are also rare in this part of the continent. Unlike the hills in the north, the low mountains are much more complex.

'''Plateaus''' are complete flat land (or sometimes nearly flat land). This is why roads in Zindra are straight lines. These plateaus are on top of the hills. Sometimes, they can host smaller plateaus inside. The very flat plateaus are similar with the plains found on [[Premium Continents]].

'''North Mountains''' have the official name '''Tyrell Mountains'''. They are usually round-shaped, with smooth peaks and a different texture then all land around them. There are a few similar mountains in [[Sansara]] or [[Jeogeot]].

'''South Mountains''' are borders of the large plateau system in center of the continent. they are very high in the south and look a bit similar with the ''Element Sims'' in South Sansara. The main difference is that the south mountains of Sansara have smooth plateaus on their top, while the mountains of South Zindra have flat plateaus.

=== Altitude ===
[[File:Zindra altitudes.png|200px|thumb|right|Altitude map of Zindra]]

[[Altitude]] map of Zindra is very complex and shows incredible land variations and also complete flat areas. Maximum altitude is about 110 meters, lower then many Linden-owned continents. There are 6 places where the altitude is found to be higher then 100 meters. In the north,, this is at the Tyrell Mountains. In the south, this feature can be found in the South Mountains, where sometimes there are large plateaus at a high altitude.

For a geographer, it is amazing that in the south, there are variations in altitude of nearly 100 meters. So, sometimes there is only a nearly-vertical variance that separates a high plateau from a canyon full with water. This incredible high ground fragmentation is not only near sources of water. There also are a lot of short valleys.

What is in the center of this continent is a long and wide plateau, with altitude of about 70 meters. In the center of Kama City, the land is also very flat. Transitions between the two places is visible at the east border of the city.

=== Unfinished part ===

The south-west part of the continent is still unfinished. Based on what shape the continent is starting to take, there are required about 50 Regions for that. Finishing the last continental part will improve local economy by finally connecting unfinished roads and external waterways. This task can be without a massive increase in overall number of Regions, by moving all the [[Abandoned Land]] and [[Unused Land]] from [[Gaeta 1]].

=== Overall view about land ===

Zindra appears to be by many the best place for land business. In many places, land is very expensive, about 30 L$ per square meter. Even so, abandoned land can be found (and even in large amounts) in places without road access. Many rental corporations are present in the area. The most interesting fact about land is that even if it is expensive, it is largely unused.

=== Transportation ===

[[File:Zindra transport.png|200px|thumb|right|Roads & monorail, click for large]]

The Zindra road network is still unfinished, since the continent is unfinished. In Kama City, road network is highly developed. The road system is continued in the south suburbs. Usually, from a place where a road ends, it is continued with a sharp slice of [[Protected Land]] filled with trees. There is also a beach road in the west. Throughout the continent, the road network is less developed and that has an influence on parcel access and land price. The road network in the south is unconnected to the northern road system.

Water is used for navigation, like on all continents, but since there are unfinished Regions along the shore, access is limited.

Kama City has a monorail that allows a very fast method of transportation. Monorail vehicles are rezzed on command and they self-destruct when the passenger decides to leave them. It has a high-tech design and despite its great speed, Region crossings are usually done without problems.

Another problem is that the roads in Zindra have less automated transportation than on some other continents. The {{simpleslurl|Bronlen|23|113|35|pod station in Bronlen}} offers limited coverage in the center of Kama City and some points south and west. The reason for this is that land settings do not allow them to travel further without occupants, even if it is [[Protected Land]]. There are only six active Linden rez zones for the whole continent, three of those on the roads.

==== Transportation efficiency ====
[[File:zindrawater.png|200px|thumb|right|Zindra Waterways]]

See [[Zindra Network]] and [[Waterways]] for more information.

The roads of Zindra don't allow objects entry. As a result, [[Automated Transportation]] is affected and road efficiency index is altered.

Total road network: 40.10
Conventional roads: 40.10
Sea connection: yes
Unconnected road pieces: 1
Continent surface: 22.81
Land coverage: 1.758
[[Second Life Road Network Directory#Road efficiency|Road efficiency index]]: 1.365

[[Waterways#Waterway Efficiency Index|Waterway efficiency index]]: 0.805

Total efficiency: 2.170

=== Coordinates ===

The following [[Coordinates]] are in Regions and they must be read this way: ''longitude(min-max)/latitude(min-max)''. They are available inworld with a tool that uses the [[llGetRegionCorner]] function or from Gridsurvey [http://www.gridsurvey.com]. Some continental regions have names, some have just a temporary name and are marked with an *.

Continent: 1797-1821/1179-1202
#Kama City: 1803-1811/1196-1200
#Ignyris (and South Kama):1804-1811/1192-1195
#Cinyris: 1799-1803/1118-1123
#Vulcyris: 1800-1805/1187-1191
#Troyes Bay: 1799-1802/1198-1200
#Tyrell: 1812-1816/1190-1194
#Sandboxes: 1800-1801/1201-1202
#Adult Sandbox & Arapiama: 1797-1800/1197-1200
#North Coast*: 1812-1821/1195-1120
#East Landmass*: 1816-1821/1190-1194
#Suburbs* (see note): 1812-1815/1184-1189
#Central Landmass (West part)*: 1810-1814/1184-1189
#Central Landmass (East part)*: 1812-1816/1184-1189 - sometimes named Ungren
#South-West Peninsula*: 1800-1805/1184-1186
#South Zindra*: 1805-1815/1179-1184

Note: This region is close to the rich Kama City, but the land is very cheap, there even is a lot of abandoned land.

[[Grid Sector]]: Q11, R11, R12

=== See also ===

[[Mountains Of East Continents]]

[[List Of Continents]]

[[Second Life Geography]]

[[Kama City]]

[[Category:Adult]] [[Category:Maps]]

Preview Grid

2018-05-17T23:11:01Z

Nalates Urriah: /* Updating Your Account on Aditi */ Remove old out of date info

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016, 2017, 2018 - If you are a new user and have never logged into ADITI or haven't logged in for a long time, you will probably need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login. 
If you change your password on AGNI, it may not transfer to the ADITI login servers. Keep your old password in case it doesn't. You will need to contact Support to get it resync'd.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016, 2017 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Grid_Selection.jpeg]]
*Select "'''Second Life Beta Test Grid (Aditi)'''" to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On third-party viewers a number of other grids are listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display only the name "Second Life Beta" instead of the name Aditi. This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you will have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until sort of 24 hours after your Aditi login.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20S/127/127/27
** Virtual Trade Campus SE: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20SE/86/124/34
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==

'''Revised:''' May 2018

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6 AM PT. The login/out is the trigger. No need to change the password to update inventory.

Change your password regularly to protect your account. But, '''save your old password'''. Sometimes the Aditi login process does not update. Try your old password. (2017 bug)

If your inventory or password does NOT update, you will need to contact SL Support for help.

Your AGNI trash does sync to ADITI...

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

= See Also =
* [[Preview Grid Common Questions]]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at Morris (192, 251, 35). These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://community.secondlife.com/forums/forum/310-second-life-server/ Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also, see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

Preview Grid

2018-05-17T22:58:11Z

Nalates Urriah: Type

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016, 2017, 2018 - If you are a new user and have never logged into ADITI or haven't logged in for a long time, you will probably need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login. 
If you change your password on AGNI, it may not transfer to the ADITI login servers. Keep your old password in case it doesn't. You will need to contact Support to get it resync'd.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016, 2017 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Grid_Selection.jpeg]]
*Select "'''Second Life Beta Test Grid (Aditi)'''" to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On third-party viewers a number of other grids are listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display only the name "Second Life Beta" instead of the name Aditi. This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you will have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until sort of 24 hours after your Aditi login.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20S/127/127/27
** Virtual Trade Campus SE: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20SE/86/124/34
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==
'''Outdated:''' June 2016

We have an account auto updater system of sorts in place. If you cannot log into Aditi or would like your inventory updated change your password. Then your account will be updated automatically within 24 hours. You have the control to update your accounts now. You no longer need to message a Linden for account updates to Aditi .

'''Account Update Steps'''
# Change your login password on AGNI.
#* [[Linden_Lab_Official:How_do_I_change_my_password%3F | How to change your password]]
# Wait 24 hours.
# Log into ADITI.
# Rejoice!!



'''Revised:''' June 2016

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6 AM PT. The login/out is the trigger. No need to change the password to update inventory.

Change your password regularly to protect your account. But, '''save your old password'''. Some times the Aditi login process does not update. Try your old password. (2017 bug)

If your inventory or password does NOT update, you will need to contact support for help.

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

= See Also =
* [[Preview Grid Common Questions]]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at Morris (192, 251, 35). These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://community.secondlife.com/forums/forum/310-second-life-server/ Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also, see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

Preview Grid

2018-05-17T22:57:10Z

Nalates Urriah: Minot update

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016, 2017, 2018 - If you are a new user and have never logged into ADITI or haven't logged in for a long time, you will probably need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login. <be>
If you change your password on AGNI, it may not transfer to the ADITI login servers. Keep your old password in case it doesn't. You will need to contact Support to get it resync'd.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016, 2017 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Grid_Selection.jpeg]]
*Select "'''Second Life Beta Test Grid (Aditi)'''" to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On third-party viewers a number of other grids are listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display only the name "Second Life Beta" instead of the name Aditi. This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you will have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until sort of 24 hours after your Aditi login.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20S/127/127/27
** Virtual Trade Campus SE: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20SE/86/124/34
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==
'''Outdated:''' June 2016

We have an account auto updater system of sorts in place. If you cannot log into Aditi or would like your inventory updated change your password. Then your account will be updated automatically within 24 hours. You have the control to update your accounts now. You no longer need to message a Linden for account updates to Aditi .

'''Account Update Steps'''
# Change your login password on AGNI.
#* [[Linden_Lab_Official:How_do_I_change_my_password%3F | How to change your password]]
# Wait 24 hours.
# Log into ADITI.
# Rejoice!!



'''Revised:''' June 2016

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6 AM PT. The login/out is the trigger. No need to change the password to update inventory.

Change your password regularly to protect your account. But, '''save your old password'''. Some times the Aditi login process does not update. Try your old password. (2017 bug)

If your inventory or password does NOT update, you will need to contact support for help.

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

= See Also =
* [[Preview Grid Common Questions]]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at Morris (192, 251, 35). These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://community.secondlife.com/forums/forum/310-second-life-server/ Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also, see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

History of Second Life

2017-12-29T16:48:31Z

Nalates Urriah: /* 2014 */ Added CDN

{{TOCright}}

== The beginning of Second Life ==

[[Second Life]] (SL) evolved as an idea by founder and former [[Linden Lab]] CEO, [http://en.wikipedia.org/wiki/Philip_Rosedale Philip Rosedale] (aka Philip Linden). He envisioned a vast green, continuous landscape, distributed across multiple servers — and went on to build it. While he dreamed of virtual worlds since his childhood, in 1994, Rosedale first thought of connecting computers via the Internet and creating a virtual world. In 1999, he founded Linden Lab (LL). [[User:Andrew Linden|Andrew Linden]] stated that Linden Lab started as a hardware company geared towards the research and development of {{Wikipedia|Haptic_technology|haptics}}. Although work was underway on a prototype called "[http://secondlife.wikia.com/wiki/The_Rig The Rig], haptics were subsequently abandoned due to heavy patent concentration. The Linden Lab employees — commonly known as "Lindens" — needed a virtual world to go with their hardware, so in 2001 they started building "LindenWorld", as [[Second_Life_in_2002/News|described in an early news story]].

In this early state, LindenWorld wasn't open to the public, was very gun-focused (like a [http://en.wikipedia.org/wiki/Shooter_game shooter game]) and its [[avatar]]s were made out of [[prim]]s (called [[Primitar]]s). This video shows how the world looked back then and how users could interact with it:<ref>The video is taken from the blog post "[http://replay.web.archive.org/20090210110603/http://blog.secondlife.com/2006/08/18/historical-movie-lindenworld-august-2001/ Historical Movie - LindenWorld August 2001]"</ref>

: {{KBvideo|uK3x3FNlleU|640|385|type=youtube}}

LindenWorld was renamed into Second Life: a 3D virtual world with user generated content, where users could interact with each other in realtime.

{{Quotation|"Originally, during the Alpha period, the grid was known as Lindenworld. As we were getting ready to launch the Beta, we decided we needed a name that would convey the expansiveness, involvement and complexity we hoped would characterize this world as it grew. We started by debating the merits of a 'place' name versus a 'descriptive' name. We believed a place name would give people a sense of destination, and possibly some added layer of meaning. And we thought a descriptive name would help people understand this new concept of a shared, 3D collaborative space.
"We had a lot of ideas for place names --- one of my favorites was Sansara, which was not only euphonic, but had an interesting meaning in the original Sanskrit, meaning roughly 'ever changing world'. Ultimately, though, we chose to go with a descriptive name, and looked at many derivatives of Terra, Viva, and life. We kept coming back to Life2, and then landed on Second Life as more interesting, more evocative and more what we hoped the world could become as it evolved and grew to be as big as life.
"And that's how it came about!" | Robin Linden, former VP of Marketing and Community Development<ref>Sadly, the old forum post isn't available anymore and the quote is retrieved from http://secondlife.wikia.com/wiki/Linden_World</ref>}}

== 2002 ==

On March 13, the first [[Resident]], Steller Sunshine, joined Second Life. The public beta started seven months later in October, and early avatars looked like this:

: [[File:Sl_history_website_2002.jpg]]

The [[grid]] consisted of 16 [[region]]s, the first one being called [http://slurl.com/secondlife/Da%20Boom/128/128/2 Da Boom], which Residents have speculated serves as a symbolic reference to the "[http://en.wikipedia.org/wiki/Big_Bang Big Bang]" conception of this virtual world. Da Boom, as well as the other early region additions were all named after alleyways in San Francisco. This was a nod to Linden Lab's original location on Linden Street. The original San francisco regions, from November of 2002, included [http://maps.google.com/maps?q=37.77864,+-122.40341 Clara], [http://maps.google.com/maps?q=Clyde+Street,+San+Francisco,+CA Clyde], [http://maps.google.com/maps?q=37.782533,+-122.392261 Da Boom], [http://maps.google.com/maps?q=37.783645,+-122.391832 Federal], [http://maps.google.com/maps?q=37.778378,+-122.397529 Freelon], [http://maps.google.com/maps?q=37.78514,+-122.39844 Hawthorne], [http://maps.google.com/maps?q=37.781159,+-122.407368 Minna], [http://maps.google.com/maps?q=37.780854,+-122.406820 Natoma], [http://maps.google.com/maps?q=37.78033,+-122.39567 Ritch], [http://maps.google.com/maps?q=37.77908,+-122.40385 Shipley], [http://maps.google.com/maps?q=37.780820,+-122.391891 Stanford], [http://maps.google.com/maps?q=Stillman+Street,+San+Francisco,+CA Stillman], [http://maps.google.com/maps?q=Taber+Alley,+San+Francisco,+CA Taber], [http://maps.google.com/maps?q=Varney+Place,+San+Francisco,+CA Varney], [http://maps.google.com/maps?q=37.77956,+-122.39697 Welsh], and [http://maps.google.com/maps?q=37.77994,+-122.39611 Zoe].

: [[Image:Agni 2002-11-21.jpg|800px]]

Second Life closed beta started in November 2002 and lasted until April 2003 when public beta started. Read more about [http://secondlife-online.com/content/site-beta.php History of SL Beta].

== 2003 ==

While population and land slowly grew, Linden Lab released Second Life in June 2003. As shocking as it may seem in hindsight, back then, SL had neither a currency nor were Residents able to teleport. It was in the end of 2003 when the [[Linden Dollar]] was introduced, and the [[LindeX]] currency exchange followed about two years later.<ref>[[History of Second Life/LindeX Chatlog|See chat log]] with {{User2|Peter Millionsofus}} (formerly Lawrence Linden).</ref>

In order to restrict [[simulator]] resource usage, a tax system was introduced which required every Resident to pay a weekly fee, depending on the prims they had [[rez]]zed inworld. This system was easy to trick by packing all prims into the [[inventory]] on payment due day, then re-rezzing them again a day later.<ref>See the Google video "[http://video.google.com/videoplay?docid=-5182759758975402950 Glimpse inside a Metaverse: The virtual world Second Life]"</ref>

The first Second Life trailer was shown in 2003:

: {{KBvideo|KHH2CAE9Y6o|640|385|type=youtube}}

The [http://community.secondlife.com/t5/Features/aLife-and-sLife/ba-p/519632 first Linden official blog post] was made by Philip Linden on October 4, 2004 on the first Official Second Life Blog.

The first [[Telehub]]s were introduced in Version 1.1.0, with the feature of paying to teleport from one Telehub to another.

While in the beginning, Second Life's business model was primarily based on paid memberships (which later evolved into Premium and Basic accounts), the focus soon shifted to land sales. Residents became able to acquire and rent land, which in turn also became a business model for some entrepreneurial Residents.

== 2005 ==

Teen Second Life was started in 2005. [[#Teen Second Life|See "Teen Second Life" below.]]

In March 2005 Second Life version 1.6 was rolled out bringing with it a number of features including QuickTime media streaming and a standard Second Life building interface.

In late 2005, Linden Lab removed most Telehubs on the grid, opening the way for "direct teleport" from one point to another. Previously, after teleporting, Residents had to fly from a Telehub to their specific destination. The Telehubs were mostly converted into [[Infohub]]s, meant to be community gathering spaces and "welcome areas" for new Residents.

== 2006 ==

On May 1, Resident [http://en.wikipedia.org/wiki/Anshe_Chung Anshe Chung] was featured on the cover of the U.S. magazine BusinessWorld, reported to be the first person becoming a real-life millionaire due to Second Life business. This story brought great media coverage and pitched the population growth further.

On October 18 at precisely 8:05:45 PST, the 1,000,000th Resident joined Second Life. A special [[Linden Bear]] was created to celebrate this milestone.

: [[File:1000000 Residents.png|160px]]

== 2007 ==

The client was [[Source_downloads|open-sourced]] in January<ref>http://community.secondlife.com/t5/Features/Embracing-the-Inevitable/ba-p/548113</ref>, and Residents were asked to take part in the [[Architecture Working Group]] (AWG) to influence its development. The AWG had its first meeting on [[AWG Meeting_1|September 13, 2007]].

On April 13, Linden Lab announced the eventual removal of the profile rating system<ref>http://community.secondlife.com/t5/Features/Removal-of-Ratings-in-Beta/ba-p/572661</ref>, which was used for social reputation but also prone to being abused and misunderstood.

On May 21, the [[WindLight]] atmospheric rendering was announced<ref>http://community.secondlife.com/t5/Features/WindLight-atmospheric-rendering-comes-to-Second-Life/ba-p/577091</ref> and became part of the main release in Viewer version [[Release_Notes/Second_Life_Release/1.19.1|1.19.1]] on April 2.<ref>http://community.secondlife.com/t5/Features/The-Dawning-of-a-New-Viewer-Second-Life-1-19-1-Now-Available/ba-p/617737</ref> WindLight improved Second Life's graphics dramatically.

: {{KBvideo|h4BMmq4dono|640|385|type=youtube}}

On August 2nd, Linden Lab released its new main viewer (V1.18.1-2) with in-world voice chat capabilities.

== 2008 ==

On February 22, Blue Linden announced that there would be a new set of city-style themed regions named [https://wiki.secondlife.com/wiki/Bay_City Bay City]. Bay City opened for viewing on May 8, 2008, and on May 24, 2009, Bay City content was released to Residents as templates for their own creations.

Philip Rosedale announced his stepping down as CEO in mid-March<ref>http://community.secondlife.com/t5/Features/Changing-my-Job/ba-p/614913</ref>, and introduced new CEO [http://en.wikipedia.org/wiki/Mark_D._Kingdon Mark D. Kingdon] (M Linden) one month later.<ref>http://community.secondlife.com/t5/Features/Announcing-our-New-CEO/ba-p/624302</ref>. Philip continued to serve as Chairman on the [http://lindenlab.com/about/management Board of Directors].

The first cross-grid teleport to an OpenSim grid was achieved on June 30, [http://community.secondlife.com/t5/Features/IBM-and-Linden-Lab-Interoperability-Announcement/bc-p/634538 announced on July 8], and shortly after on July 31, the [[Open Grid Public Beta]] began.<ref>http://community.secondlife.com/t5/Features/Open-Grid-Public-Beta-begins-today/ba-p/637169</ref>

Scripting performance enhancer [[Mono]] was launched in August, as part of the [[Release_Notes/Second_Life_Server/1.24|1.24 Server]] deploy<ref>http://community.secondlife.com/t5/Features/Mono-Launch/ba-p/637718</ref>

== 2009 ==

On January 20, Linden Lab announced that it acquired the SL online marketplaces OnRez and XStreet SL (formerly SL Exchange) in order to merge and integrate them into a web shopping service for virtual goods that would become the [http://marketplace.secondlife.com Second Life Marketplace].<ref>http://community.secondlife.com/t5/Features/XStreet-SL-and-OnRez-to-Join-Linden-Lab/ba-p/639820</ref>

In March, Linden Lab started a project to create [[Zindra]], a new continent specifically designed for [[Adult]] content. Changes to [[Maturity ratings]] policies went live on September 15, and Zindra came online in October.

In August, former VP of Product Tom Hale (T Linden) gave a tour of the new [http://www.youtube.com/watch?v=6-7pGtebYy4 Second Life 2.0 Viewer] due to be launched in 2010. Earlier in June 2009, [http://www.massively.com/2009/06/12/second-life-2-0-a-sneak-peek-at-the-new-user-interface/ Massively posted a sneak preview].

== 2010 ==

On January 29, Linden Lab [http://community.secondlife.com/t5/Features/Avatars-Unite/ba-p/654212 acquired Avatars United]. Avatars United was a social network for users of multiple virtual worlds to connect.

On February 9, Linden Lab launched the new Second Life Forums<ref>http://community.secondlife.com/t5/Community-General/New-Forums-Launched/ba-p/654922</ref>, powered by Jive Clearspace software. The old vBulletin-based forums were archived.

On February 23, Linden Lab announced the [http://community.secondlife.com/t5/Features/Second-Life-Viewer-2-Beta-Now-Available/bc-p/655593 new Second Life Viewer 2.0 Public Beta]. Viewer 2 [http://community.secondlife.com/t5/Features/Unveiling-An-Improved-New-Resident-Experience/ba-p/657072 went out of beta and was launched as the main Viewer] on March 31.

On June 24, Mark Kingdon [http://www.prnewswire.com/news-releases/linden-lab-announces-management-changes-97074779.html stepped down as CEO of Linden Lab]. Philip Rosedale was named interim CEO, and CFO Bob Komin (BK Linden) assumed the additional role of COO.

On July 22, Philip Linden announced [http://community.secondlife.com/t5/Features/Changes-to-Burning-Life/ba-p/659136 that Burning Life will be renamed to BURN 2.0]. [http://www.burn2.org burn2.org] became the website for news and information about this unique community event.

On September 23, Linden Lab announced that [http://community.secondlife.com/t5/Featured-News/Saying-Farewell-to-Avatars-United/ba-p/666569 Avatars United will be shut down on September 29, 2010.]

On October 13, Jack Linden announced "[http://community.secondlife.com/t5/Tools-and-Technology/Mesh-Import-Open-Beta-Starts-Today/ba-p/668752 Mesh Import Beta Starts Today]" on the preview/test grid called [[Aditi]].

On December 23, BK Linden announced that [http://lindenlab.com/pressroom/releases/12_23_10 Rod Humble (Rodvik Linden) became the new CEO of Linden Lab].

== 2011 ==

On March 3rd, Linden Lab launched the new [http://community.secondlife.com/t5/Featured-News/Welcome-to-the-New-Second-Life-Community-Platform/ba-p/704195 Second Life Community Platform], powered by [http://lithosphere.lithium.com/ Lithium]. "The new platform integrates Blogs, Forums, Answers, and the Knowledge Base."

On March 29th, Linden Lab introduced the [http://community.secondlife.com/t5/Featured-News/Launching-the-SL-Viewer-with-Basic-and-Advanced-Modes/ba-p/783655 Basic mode] in Viewer 2 to improve new Resident experience in Second Life. The previous user interface is now the "Advanced mode".

: [[File:Basic_mode.png|640px]]

On June 2nd, at 4pm PT Linden Lab performed a load test for [https://wiki.secondlife.com/wiki/GroupChatTest Group Chat] on the ADITI Beta grid. Many participants attended to test out group chat in Oatmeal and GC Test regions.

On July 26th, Linden Lab launched the new social web profiles.

On August 23rd, [http://community.secondlife.com/t5/Inworld/Mesh-goes-gridwide-Create-sell-buy-amp-enjoy-all-new-things-in/bc-p/1056053 Mesh went gridwide] and now all Second Life residents can benefit from the new Mesh technology.

== 2012 ==

On February 16th, Linden Lab announced details about [http://community.secondlife.com/t5/Featured-News/Take-a-Sneak-Peek-at-the-Pathfinding-Experiments-Being-Conducted/ba-p/1386511 Pathfinding alpha] and that pathfinding experiments were being conducted in Second Life. As of April 19th the Pathfinding Viewer tools are now in beta.

On April 16th, Linden Lab announced that [http://community.secondlife.com/t5/Inworld/Help-Us-Celebrate-Second-Life-s-9th-Birthday/ba-p/1488731 Second Life’s 9th Birthday] will now focus on the spotlight on community events around the grid.

On June 29th, Linden Lab announced [http://community.secondlife.com/t5/Tools-and-Technology/Project-Shining-to-Improve-Avatar-and-Object-Streaming-Speeds/ba-p/1583465 Project Shining]to improve Avatar and Object Streaming Speeds in Second Life.

== 2013 ==

On February 20th, Linden Lab added [http://community.secondlife.com/t5/Inworld/Fresh-Spring-Login-Pages/ba-p/1899449 new Spring-themed login pages] on the official Second Life homepage.

On April 4th, Linden Lab launched the new [http://community.secondlife.com/t5/Featured-News/A-Shiny-New-Communications-Hub-for-the-Second-Life-Viewer/ba-p/1957779 Communications Hub User Interface (CHUI)].

On April 8th, Linden Lab announced a [http://community.secondlife.com/t5/Tools-and-Technology/Materials-Project-Viewer-Now-Available/ba-p/1962691 new Materials Project Viewer]for alpha testing of Normal and Specular maps on Second Life objects.

On May 29th, Linden Lab announced faster avatar loading changes with Project Shining.

On 23rd June 2013, Second Life officially turned ten years old.

In August 2013, Linden Lab was Not supporting Liquid Mesh. They begin looking at how to support this popular hack.

On 25th September 2013, Linden Lab announces [http://community.secondlife.com/t5/Featured-News/Introducing-SLShare-an-Easy-Way-to-Share-to-Facebook-While/ba-p/2220951 SLShare] which offers a 100% Opt-In way to share status updates, upload photos and check-in to locations in Second Life, to Facebook.

In December 2013, the Lab announced support of Liquid Mesh and the more complete solution Fitted Mesh.

== 2014 ==

In mid-January 2014, '''Rod Humble''' CEO left Linden Lab.

On 5th February 2014, [http://lindenlab.com/releases/ebbe-altberg-joins-linden-lab-as-ceo Ebbe Altberg Joins Linden Lab as CEO]

On 5th March 2014, Linden Lab announces [http://community.secondlife.com/t5/Featured-News/Introducing-SL-Go-from-OnLive/ba-p/2528009 SL Go by OnLive]. SL Go beta is a mobile Second Life viewer for Android devices that deliver a fully immersive desktop-like experience on tablets.

On 15th May 2014, Linden Lab announced [http://community.secondlife.com/t5/Featured-News/New-Mesh-Avatars-Now-Available-in-Second-Life/ba-p/2720912 24 new mesh avatars].

On 2nd July 2014, Linden Lab announced a limited beta test of an exciting new tool for creators called [http://community.secondlife.com/t5/Tools-and-Technology/Seeking-Creators-for-the-Experience-Keys-Beta/ba-p/2764864 Experience Keys]

In October, the use of Content Delivery Network begins testing in the Preview Grid.

== 2015 ==

On 6th February 2015, Linden Lab hosted a [http://community.secondlife.com/t5/Featured-News/Join-a-Snowball-Fight-with-Lindens-amp-Enter-Our-Photo-Booth-Fun/ba-p/2893956 snowball fight event] with the Second Life community over at Winter Wonderland.

On 6th November 2015, Linden Lab announced [https://community.secondlife.com/t5/Featured-News/New-Classic-Avatars-are-Now-Available-in-Second-Life/ba-p/2976888 16 new classic avatars featuring fitted mesh items and better style].

On 16th December 2015, Linden Lab announced [https://community.secondlife.com/t5/Featured-News/Introducing-Project-Bento-New-Bones-Added-to-Second-Life-Avatar/ba-p/2987206 Project Bento introducing extensions to the standard Second Life Avatar Skeleton].

== Teen Second Life ==

On February 13, 2005, Linden Lab offered "amnesty" for underaged Residents, in case they'd want to be beta testers for the new [[Teen Second Life]] (TSL) service. Before this time, Second Life was only open for Residents 18 years and older; being 17 or younger resulted in a ban. The Residents were transferred to TSL, also known as the "Teen Grid" (TG), which was exclusively for teens — with the exception of approved adults like school teachers — and no communication with the [[Main Grid]] (MG) was possible. The Teen Grid was only open during Linden-desginated staffing hours. Also, during the first few months of [http://www.sluniverse.com/pics/pic.aspx?ID=28438 TG Beta], access was restricted to those that were given an invite by an existing Resident or Linden Lab. Teens counted down to [http://www.sluniverse.com/pics/pic.aspx?ID=27618 1000 Residents on December 21, 2005].

Teen Second Life (Teen Grid) was open from February 14, 2005 and closed on January 21, 2011.

* On January 1, 2006, the [http://www.sluniverse.com/pics/pic.aspx?ID=46258 Teen Second Life (aka Teen Grid) opened 24/7].
* In March 2006, Global Kids was the first educational organization to enter TSL, opening an island.
* On December 24, 2006, [http://infoisland.org/2006/12/24/eye4you-alliance-teen-island-opens/ Eye4You Alliance Island was opened] in TSL. [http://eye4youalliance.youthtech.info/ Eye4you Alliance island closed] on July 12, 2009.
* As of January, 2007, Linden Lab started hosting [https://wiki.secondlife.com/wiki/Office_Hours/TG TG Office Hours].
* On March 17, 2007, Blue and Philip Linden hosted a townhall meeting on Global Kids island about the [http://www.holymeatballs.org/2007/03/sl_blue_and_philip_linden_pres.html past, present, and future of TSL].
* During 2007, there was problems for teens registering outside of the US [http://jira.secondlife.com/browse/WEB-734 because of a server issue]. After January 2009, this issue was fixed.
* On June 25th, 2008, at 2 PM Pacific, [[Torley Linden]] came to do an hour-long special [http://torley.com/oldblog/qa-session-transcript-with-vteam-teen-mentors TSL Q&A session] with Teen Residents at TG Multimedia Stage.
* On July 3rd, 2008, M Linden came to the Teen Grid and hosted a [https://wiki.secondlife.com/wiki/SL5B/MTSL TSL special speech] about Second Life's 5th Birthday.
* In early 2009, the TSL Mentors 2.0 program was shut down by Linden Lab.
* As of 2009, TSL had around 50,000 registered accounts and over 200-300 concurrent online Residents. There were 203 Teen Grid regions; however only around 130 are open publicly to Teens.
* For Second Life's 6th Birthday in 2009, SL6B Teen region was moved over to the Main Grid, and was attached to the SL6B regions. This year's SL6B theme was "The Future of Virtual Worlds".
* As of 2010, the Teen Grid had 93 Mainland regions, 7 Resident-owned estates, and 97 educational/project estates. At any given time, there were around 2,000 teens who were active over the last 30 days. The usual TSL concurrency is about 350 Residents.
* In February 2010, the TSL forums were integrated into the new Second Life Forums. Teens and Adults now shared forums.
* On March 16, 2010, "[http://community.secondlife.com/t5/Community-General/Green-Fun-on-the-Teen-Grid/ba-p/656891 Green Fun]" was had.
* On August 14, 2010, Philip Linden announced the forthcoming closure of TSL.
* On August 20, 2010, Terrence Linden announced that the [http://community.secondlife.com/t5/Features/The-Future-of-Teens-and-Second-Life/ba-p/661576 Teen Grid will be shut down on December 31, 2010].
* On December 29, 2010, Global Kids [http://www.olpglobalkids.org/2010/12/teens_express_concerns_hopes_a.html hosted a Youth Forum on the Teen Grid Merger inworld].
* On January 21, 2011, after 1 PM Pacific [http://community.secondlife.com/t5/Inworld/Teens-Welcome-to-Second-Life/ba-p/674615 TSL merged with the Main Grid].

== References ==
<references />

== Learn more ==

Beyond the highlights above, further details about Second Life's history can be found in the [[:Category:History|History]], [[:Category:Culture|Culture]], and [[:Category:Second Life Birthday|SL Birthday]] categories.

* '''[http://en.wikipedia.org/wiki/Second_Life "Second Life" entry]''' - From Wikipedia.
* '''[http://www.massively.com/2010/07/10/the-virtual-whirl-a-brief-history-of-second-life-2008-2010-and/ The Virtual Whirl: A brief history of Second Life, 2008-2010 and beyond]''' - From Massively.
* '''[http://www.massively.com/2010/07/03/the-virtual-whirl-a-brief-history-of-second-life-the-middle-ye/ The Virtual Whirl: A brief history of Second Life, the middle years]''' - From Massively.
* '''[http://www.massively.com/2010/06/26/the-virtual-whirl-a-brief-history-of-second-life/ The Virtual Whirl: A brief history of Second Life]''' - From Massively.
* '''[http://www.massively.com/2009/12/30/second-life-2009-the-year-in-review/ Second Life 2009: The Year in review]'''
* '''[http://secondlife.wikia.com/wiki/LindenWorld LindenWorld]''' - From secondlife.wikia.com, contains some cool pictures.
* '''[http://secondlife.wikia.com/wiki/Category:Misc_History_Articles Misc History Articles]''' - From secondlife.wikia.com.
* '''[http://secondlife.wikia.com/wiki/Category:Firsts Historical Firsts]''' - From secondlife.wikia.com.

[[Category:Culture]] [[Category:History]] [[Category:Second Life Birthday]]

History of Second Life

2017-12-29T16:31:55Z

Nalates Urriah: /* 2013 */ Added Fitted mesh

{{TOCright}}

== The beginning of Second Life ==

[[Second Life]] (SL) evolved as an idea by founder and former [[Linden Lab]] CEO, [http://en.wikipedia.org/wiki/Philip_Rosedale Philip Rosedale] (aka Philip Linden). He envisioned a vast green, continuous landscape, distributed across multiple servers — and went on to build it. While he dreamed of virtual worlds since his childhood, in 1994, Rosedale first thought of connecting computers via the Internet and creating a virtual world. In 1999, he founded Linden Lab (LL). [[User:Andrew Linden|Andrew Linden]] stated that Linden Lab started as a hardware company geared towards the research and development of {{Wikipedia|Haptic_technology|haptics}}. Although work was underway on a prototype called "[http://secondlife.wikia.com/wiki/The_Rig The Rig], haptics were subsequently abandoned due to heavy patent concentration. The Linden Lab employees — commonly known as "Lindens" — needed a virtual world to go with their hardware, so in 2001 they started building "LindenWorld", as [[Second_Life_in_2002/News|described in an early news story]].

In this early state, LindenWorld wasn't open to the public, was very gun-focused (like a [http://en.wikipedia.org/wiki/Shooter_game shooter game]) and its [[avatar]]s were made out of [[prim]]s (called [[Primitar]]s). This video shows how the world looked back then and how users could interact with it:<ref>The video is taken from the blog post "[http://replay.web.archive.org/20090210110603/http://blog.secondlife.com/2006/08/18/historical-movie-lindenworld-august-2001/ Historical Movie - LindenWorld August 2001]"</ref>

: {{KBvideo|uK3x3FNlleU|640|385|type=youtube}}

LindenWorld was renamed into Second Life: a 3D virtual world with user generated content, where users could interact with each other in realtime.

{{Quotation|"Originally, during the Alpha period, the grid was known as Lindenworld. As we were getting ready to launch the Beta, we decided we needed a name that would convey the expansiveness, involvement and complexity we hoped would characterize this world as it grew. We started by debating the merits of a 'place' name versus a 'descriptive' name. We believed a place name would give people a sense of destination, and possibly some added layer of meaning. And we thought a descriptive name would help people understand this new concept of a shared, 3D collaborative space.
"We had a lot of ideas for place names --- one of my favorites was Sansara, which was not only euphonic, but had an interesting meaning in the original Sanskrit, meaning roughly 'ever changing world'. Ultimately, though, we chose to go with a descriptive name, and looked at many derivatives of Terra, Viva, and life. We kept coming back to Life2, and then landed on Second Life as more interesting, more evocative and more what we hoped the world could become as it evolved and grew to be as big as life.
"And that's how it came about!" | Robin Linden, former VP of Marketing and Community Development<ref>Sadly, the old forum post isn't available anymore and the quote is retrieved from http://secondlife.wikia.com/wiki/Linden_World</ref>}}

== 2002 ==

On March 13, the first [[Resident]], Steller Sunshine, joined Second Life. The public beta started seven months later in October, and early avatars looked like this:

: [[File:Sl_history_website_2002.jpg]]

The [[grid]] consisted of 16 [[region]]s, the first one being called [http://slurl.com/secondlife/Da%20Boom/128/128/2 Da Boom], which Residents have speculated serves as a symbolic reference to the "[http://en.wikipedia.org/wiki/Big_Bang Big Bang]" conception of this virtual world. Da Boom, as well as the other early region additions were all named after alleyways in San Francisco. This was a nod to Linden Lab's original location on Linden Street. The original San francisco regions, from November of 2002, included [http://maps.google.com/maps?q=37.77864,+-122.40341 Clara], [http://maps.google.com/maps?q=Clyde+Street,+San+Francisco,+CA Clyde], [http://maps.google.com/maps?q=37.782533,+-122.392261 Da Boom], [http://maps.google.com/maps?q=37.783645,+-122.391832 Federal], [http://maps.google.com/maps?q=37.778378,+-122.397529 Freelon], [http://maps.google.com/maps?q=37.78514,+-122.39844 Hawthorne], [http://maps.google.com/maps?q=37.781159,+-122.407368 Minna], [http://maps.google.com/maps?q=37.780854,+-122.406820 Natoma], [http://maps.google.com/maps?q=37.78033,+-122.39567 Ritch], [http://maps.google.com/maps?q=37.77908,+-122.40385 Shipley], [http://maps.google.com/maps?q=37.780820,+-122.391891 Stanford], [http://maps.google.com/maps?q=Stillman+Street,+San+Francisco,+CA Stillman], [http://maps.google.com/maps?q=Taber+Alley,+San+Francisco,+CA Taber], [http://maps.google.com/maps?q=Varney+Place,+San+Francisco,+CA Varney], [http://maps.google.com/maps?q=37.77956,+-122.39697 Welsh], and [http://maps.google.com/maps?q=37.77994,+-122.39611 Zoe].

: [[Image:Agni 2002-11-21.jpg|800px]]

Second Life closed beta started in November 2002 and lasted until April 2003 when public beta started. Read more about [http://secondlife-online.com/content/site-beta.php History of SL Beta].

== 2003 ==

While population and land slowly grew, Linden Lab released Second Life in June 2003. As shocking as it may seem in hindsight, back then, SL had neither a currency nor were Residents able to teleport. It was in the end of 2003 when the [[Linden Dollar]] was introduced, and the [[LindeX]] currency exchange followed about two years later.<ref>[[History of Second Life/LindeX Chatlog|See chat log]] with {{User2|Peter Millionsofus}} (formerly Lawrence Linden).</ref>

In order to restrict [[simulator]] resource usage, a tax system was introduced which required every Resident to pay a weekly fee, depending on the prims they had [[rez]]zed inworld. This system was easy to trick by packing all prims into the [[inventory]] on payment due day, then re-rezzing them again a day later.<ref>See the Google video "[http://video.google.com/videoplay?docid=-5182759758975402950 Glimpse inside a Metaverse: The virtual world Second Life]"</ref>

The first Second Life trailer was shown in 2003:

: {{KBvideo|KHH2CAE9Y6o|640|385|type=youtube}}

The [http://community.secondlife.com/t5/Features/aLife-and-sLife/ba-p/519632 first Linden official blog post] was made by Philip Linden on October 4, 2004 on the first Official Second Life Blog.

The first [[Telehub]]s were introduced in Version 1.1.0, with the feature of paying to teleport from one Telehub to another.

While in the beginning, Second Life's business model was primarily based on paid memberships (which later evolved into Premium and Basic accounts), the focus soon shifted to land sales. Residents became able to acquire and rent land, which in turn also became a business model for some entrepreneurial Residents.

== 2005 ==

Teen Second Life was started in 2005. [[#Teen Second Life|See "Teen Second Life" below.]]

In March 2005 Second Life version 1.6 was rolled out bringing with it a number of features including QuickTime media streaming and a standard Second Life building interface.

In late 2005, Linden Lab removed most Telehubs on the grid, opening the way for "direct teleport" from one point to another. Previously, after teleporting, Residents had to fly from a Telehub to their specific destination. The Telehubs were mostly converted into [[Infohub]]s, meant to be community gathering spaces and "welcome areas" for new Residents.

== 2006 ==

On May 1, Resident [http://en.wikipedia.org/wiki/Anshe_Chung Anshe Chung] was featured on the cover of the U.S. magazine BusinessWorld, reported to be the first person becoming a real-life millionaire due to Second Life business. This story brought great media coverage and pitched the population growth further.

On October 18 at precisely 8:05:45 PST, the 1,000,000th Resident joined Second Life. A special [[Linden Bear]] was created to celebrate this milestone.

: [[File:1000000 Residents.png|160px]]

== 2007 ==

The client was [[Source_downloads|open-sourced]] in January<ref>http://community.secondlife.com/t5/Features/Embracing-the-Inevitable/ba-p/548113</ref>, and Residents were asked to take part in the [[Architecture Working Group]] (AWG) to influence its development. The AWG had its first meeting on [[AWG Meeting_1|September 13, 2007]].

On April 13, Linden Lab announced the eventual removal of the profile rating system<ref>http://community.secondlife.com/t5/Features/Removal-of-Ratings-in-Beta/ba-p/572661</ref>, which was used for social reputation but also prone to being abused and misunderstood.

On May 21, the [[WindLight]] atmospheric rendering was announced<ref>http://community.secondlife.com/t5/Features/WindLight-atmospheric-rendering-comes-to-Second-Life/ba-p/577091</ref> and became part of the main release in Viewer version [[Release_Notes/Second_Life_Release/1.19.1|1.19.1]] on April 2.<ref>http://community.secondlife.com/t5/Features/The-Dawning-of-a-New-Viewer-Second-Life-1-19-1-Now-Available/ba-p/617737</ref> WindLight improved Second Life's graphics dramatically.

: {{KBvideo|h4BMmq4dono|640|385|type=youtube}}

On August 2nd, Linden Lab released its new main viewer (V1.18.1-2) with in-world voice chat capabilities.

== 2008 ==

On February 22, Blue Linden announced that there would be a new set of city-style themed regions named [https://wiki.secondlife.com/wiki/Bay_City Bay City]. Bay City opened for viewing on May 8, 2008, and on May 24, 2009, Bay City content was released to Residents as templates for their own creations.

Philip Rosedale announced his stepping down as CEO in mid-March<ref>http://community.secondlife.com/t5/Features/Changing-my-Job/ba-p/614913</ref>, and introduced new CEO [http://en.wikipedia.org/wiki/Mark_D._Kingdon Mark D. Kingdon] (M Linden) one month later.<ref>http://community.secondlife.com/t5/Features/Announcing-our-New-CEO/ba-p/624302</ref>. Philip continued to serve as Chairman on the [http://lindenlab.com/about/management Board of Directors].

The first cross-grid teleport to an OpenSim grid was achieved on June 30, [http://community.secondlife.com/t5/Features/IBM-and-Linden-Lab-Interoperability-Announcement/bc-p/634538 announced on July 8], and shortly after on July 31, the [[Open Grid Public Beta]] began.<ref>http://community.secondlife.com/t5/Features/Open-Grid-Public-Beta-begins-today/ba-p/637169</ref>

Scripting performance enhancer [[Mono]] was launched in August, as part of the [[Release_Notes/Second_Life_Server/1.24|1.24 Server]] deploy<ref>http://community.secondlife.com/t5/Features/Mono-Launch/ba-p/637718</ref>

== 2009 ==

On January 20, Linden Lab announced that it acquired the SL online marketplaces OnRez and XStreet SL (formerly SL Exchange) in order to merge and integrate them into a web shopping service for virtual goods that would become the [http://marketplace.secondlife.com Second Life Marketplace].<ref>http://community.secondlife.com/t5/Features/XStreet-SL-and-OnRez-to-Join-Linden-Lab/ba-p/639820</ref>

In March, Linden Lab started a project to create [[Zindra]], a new continent specifically designed for [[Adult]] content. Changes to [[Maturity ratings]] policies went live on September 15, and Zindra came online in October.

In August, former VP of Product Tom Hale (T Linden) gave a tour of the new [http://www.youtube.com/watch?v=6-7pGtebYy4 Second Life 2.0 Viewer] due to be launched in 2010. Earlier in June 2009, [http://www.massively.com/2009/06/12/second-life-2-0-a-sneak-peek-at-the-new-user-interface/ Massively posted a sneak preview].

== 2010 ==

On January 29, Linden Lab [http://community.secondlife.com/t5/Features/Avatars-Unite/ba-p/654212 acquired Avatars United]. Avatars United was a social network for users of multiple virtual worlds to connect.

On February 9, Linden Lab launched the new Second Life Forums<ref>http://community.secondlife.com/t5/Community-General/New-Forums-Launched/ba-p/654922</ref>, powered by Jive Clearspace software. The old vBulletin-based forums were archived.

On February 23, Linden Lab announced the [http://community.secondlife.com/t5/Features/Second-Life-Viewer-2-Beta-Now-Available/bc-p/655593 new Second Life Viewer 2.0 Public Beta]. Viewer 2 [http://community.secondlife.com/t5/Features/Unveiling-An-Improved-New-Resident-Experience/ba-p/657072 went out of beta and was launched as the main Viewer] on March 31.

On June 24, Mark Kingdon [http://www.prnewswire.com/news-releases/linden-lab-announces-management-changes-97074779.html stepped down as CEO of Linden Lab]. Philip Rosedale was named interim CEO, and CFO Bob Komin (BK Linden) assumed the additional role of COO.

On July 22, Philip Linden announced [http://community.secondlife.com/t5/Features/Changes-to-Burning-Life/ba-p/659136 that Burning Life will be renamed to BURN 2.0]. [http://www.burn2.org burn2.org] became the website for news and information about this unique community event.

On September 23, Linden Lab announced that [http://community.secondlife.com/t5/Featured-News/Saying-Farewell-to-Avatars-United/ba-p/666569 Avatars United will be shut down on September 29, 2010.]

On October 13, Jack Linden announced "[http://community.secondlife.com/t5/Tools-and-Technology/Mesh-Import-Open-Beta-Starts-Today/ba-p/668752 Mesh Import Beta Starts Today]" on the preview/test grid called [[Aditi]].

On December 23, BK Linden announced that [http://lindenlab.com/pressroom/releases/12_23_10 Rod Humble (Rodvik Linden) became the new CEO of Linden Lab].

== 2011 ==

On March 3rd, Linden Lab launched the new [http://community.secondlife.com/t5/Featured-News/Welcome-to-the-New-Second-Life-Community-Platform/ba-p/704195 Second Life Community Platform], powered by [http://lithosphere.lithium.com/ Lithium]. "The new platform integrates Blogs, Forums, Answers, and the Knowledge Base."

On March 29th, Linden Lab introduced the [http://community.secondlife.com/t5/Featured-News/Launching-the-SL-Viewer-with-Basic-and-Advanced-Modes/ba-p/783655 Basic mode] in Viewer 2 to improve new Resident experience in Second Life. The previous user interface is now the "Advanced mode".

: [[File:Basic_mode.png|640px]]

On June 2nd, at 4pm PT Linden Lab performed a load test for [https://wiki.secondlife.com/wiki/GroupChatTest Group Chat] on the ADITI Beta grid. Many participants attended to test out group chat in Oatmeal and GC Test regions.

On July 26th, Linden Lab launched the new social web profiles.

On August 23rd, [http://community.secondlife.com/t5/Inworld/Mesh-goes-gridwide-Create-sell-buy-amp-enjoy-all-new-things-in/bc-p/1056053 Mesh went gridwide] and now all Second Life residents can benefit from the new Mesh technology.

== 2012 ==

On February 16th, Linden Lab announced details about [http://community.secondlife.com/t5/Featured-News/Take-a-Sneak-Peek-at-the-Pathfinding-Experiments-Being-Conducted/ba-p/1386511 Pathfinding alpha] and that pathfinding experiments were being conducted in Second Life. As of April 19th the Pathfinding Viewer tools are now in beta.

On April 16th, Linden Lab announced that [http://community.secondlife.com/t5/Inworld/Help-Us-Celebrate-Second-Life-s-9th-Birthday/ba-p/1488731 Second Life’s 9th Birthday] will now focus on the spotlight on community events around the grid.

On June 29th, Linden Lab announced [http://community.secondlife.com/t5/Tools-and-Technology/Project-Shining-to-Improve-Avatar-and-Object-Streaming-Speeds/ba-p/1583465 Project Shining]to improve Avatar and Object Streaming Speeds in Second Life.

== 2013 ==

On February 20th, Linden Lab added [http://community.secondlife.com/t5/Inworld/Fresh-Spring-Login-Pages/ba-p/1899449 new Spring-themed login pages] on the official Second Life homepage.

On April 4th, Linden Lab launched the new [http://community.secondlife.com/t5/Featured-News/A-Shiny-New-Communications-Hub-for-the-Second-Life-Viewer/ba-p/1957779 Communications Hub User Interface (CHUI)].

On April 8th, Linden Lab announced a [http://community.secondlife.com/t5/Tools-and-Technology/Materials-Project-Viewer-Now-Available/ba-p/1962691 new Materials Project Viewer]for alpha testing of Normal and Specular maps on Second Life objects.

On May 29th, Linden Lab announced faster avatar loading changes with Project Shining.

On 23rd June 2013, Second Life officially turned ten years old.

In August 2013, Linden Lab was Not supporting Liquid Mesh. They begin looking at how to support this popular hack.

On 25th September 2013, Linden Lab announces [http://community.secondlife.com/t5/Featured-News/Introducing-SLShare-an-Easy-Way-to-Share-to-Facebook-While/ba-p/2220951 SLShare] which offers a 100% Opt-In way to share status updates, upload photos and check-in to locations in Second Life, to Facebook.

In December 2013, the Lab announced support of Liquid Mesh and the more complete solution Fitted Mesh.

== 2014 ==

In mid January 2014, Rod Humble CEO left Linden Lab.

On 5th February 2014, [http://lindenlab.com/releases/ebbe-altberg-joins-linden-lab-as-ceo Ebbe Altberg Joins Linden Lab as CEO]

On 5th March 2014, Linden Lab announces [http://community.secondlife.com/t5/Featured-News/Introducing-SL-Go-from-OnLive/ba-p/2528009 SL Go by OnLive]. SL Go beta is a mobile Second Life viewer for Android devices that delivers a fully immersive desktop-like experience on tablets.

On 15th May 2014, Linden Lab announced [http://community.secondlife.com/t5/Featured-News/New-Mesh-Avatars-Now-Available-in-Second-Life/ba-p/2720912 24 new mesh avatars].

On 2nd July 2014, Linden Lab announced a limited beta test of an exciting new tool for creators called [http://community.secondlife.com/t5/Tools-and-Technology/Seeking-Creators-for-the-Experience-Keys-Beta/ba-p/2764864 Experience Keys]

== 2015 ==

On 6th February 2015, Linden Lab hosted a [http://community.secondlife.com/t5/Featured-News/Join-a-Snowball-Fight-with-Lindens-amp-Enter-Our-Photo-Booth-Fun/ba-p/2893956 snowball fight event] with the Second Life community over at Winter Wonderland.

On 6th November 2015, Linden Lab announced [https://community.secondlife.com/t5/Featured-News/New-Classic-Avatars-are-Now-Available-in-Second-Life/ba-p/2976888 16 new classic avatars featuring fitted mesh items and better style].

On 16th December 2015, Linden Lab announced [https://community.secondlife.com/t5/Featured-News/Introducing-Project-Bento-New-Bones-Added-to-Second-Life-Avatar/ba-p/2987206 Project Bento introducing extensions to the standard Second Life Avatar Skeleton].

== Teen Second Life ==

On February 13, 2005, Linden Lab offered "amnesty" for underaged Residents, in case they'd want to be beta testers for the new [[Teen Second Life]] (TSL) service. Before this time, Second Life was only open for Residents 18 years and older; being 17 or younger resulted in a ban. The Residents were transferred to TSL, also known as the "Teen Grid" (TG), which was exclusively for teens — with the exception of approved adults like school teachers — and no communication with the [[Main Grid]] (MG) was possible. The Teen Grid was only open during Linden-desginated staffing hours. Also, during the first few months of [http://www.sluniverse.com/pics/pic.aspx?ID=28438 TG Beta], access was restricted to those that were given an invite by an existing Resident or Linden Lab. Teens counted down to [http://www.sluniverse.com/pics/pic.aspx?ID=27618 1000 Residents on December 21, 2005].

Teen Second Life (Teen Grid) was open from February 14, 2005 and closed on January 21, 2011.

* On January 1, 2006, the [http://www.sluniverse.com/pics/pic.aspx?ID=46258 Teen Second Life (aka Teen Grid) opened 24/7].
* In March 2006, Global Kids was the first educational organization to enter TSL, opening an island.
* On December 24, 2006, [http://infoisland.org/2006/12/24/eye4you-alliance-teen-island-opens/ Eye4You Alliance Island was opened] in TSL. [http://eye4youalliance.youthtech.info/ Eye4you Alliance island closed] on July 12, 2009.
* As of January, 2007, Linden Lab started hosting [https://wiki.secondlife.com/wiki/Office_Hours/TG TG Office Hours].
* On March 17, 2007, Blue and Philip Linden hosted a townhall meeting on Global Kids island about the [http://www.holymeatballs.org/2007/03/sl_blue_and_philip_linden_pres.html past, present, and future of TSL].
* During 2007, there was problems for teens registering outside of the US [http://jira.secondlife.com/browse/WEB-734 because of a server issue]. After January 2009, this issue was fixed.
* On June 25th, 2008, at 2 PM Pacific, [[Torley Linden]] came to do an hour-long special [http://torley.com/oldblog/qa-session-transcript-with-vteam-teen-mentors TSL Q&A session] with Teen Residents at TG Multimedia Stage.
* On July 3rd, 2008, M Linden came to the Teen Grid and hosted a [https://wiki.secondlife.com/wiki/SL5B/MTSL TSL special speech] about Second Life's 5th Birthday.
* In early 2009, the TSL Mentors 2.0 program was shut down by Linden Lab.
* As of 2009, TSL had around 50,000 registered accounts and over 200-300 concurrent online Residents. There were 203 Teen Grid regions; however only around 130 are open publicly to Teens.
* For Second Life's 6th Birthday in 2009, SL6B Teen region was moved over to the Main Grid, and was attached to the SL6B regions. This year's SL6B theme was "The Future of Virtual Worlds".
* As of 2010, the Teen Grid had 93 Mainland regions, 7 Resident-owned estates, and 97 educational/project estates. At any given time, there were around 2,000 teens who were active over the last 30 days. The usual TSL concurrency is about 350 Residents.
* In February 2010, the TSL forums were integrated into the new Second Life Forums. Teens and Adults now shared forums.
* On March 16, 2010, "[http://community.secondlife.com/t5/Community-General/Green-Fun-on-the-Teen-Grid/ba-p/656891 Green Fun]" was had.
* On August 14, 2010, Philip Linden announced the forthcoming closure of TSL.
* On August 20, 2010, Terrence Linden announced that the [http://community.secondlife.com/t5/Features/The-Future-of-Teens-and-Second-Life/ba-p/661576 Teen Grid will be shut down on December 31, 2010].
* On December 29, 2010, Global Kids [http://www.olpglobalkids.org/2010/12/teens_express_concerns_hopes_a.html hosted a Youth Forum on the Teen Grid Merger inworld].
* On January 21, 2011, after 1 PM Pacific [http://community.secondlife.com/t5/Inworld/Teens-Welcome-to-Second-Life/ba-p/674615 TSL merged with the Main Grid].

== References ==
<references />

== Learn more ==

Beyond the highlights above, further details about Second Life's history can be found in the [[:Category:History|History]], [[:Category:Culture|Culture]], and [[:Category:Second Life Birthday|SL Birthday]] categories.

* '''[http://en.wikipedia.org/wiki/Second_Life "Second Life" entry]''' - From Wikipedia.
* '''[http://www.massively.com/2010/07/10/the-virtual-whirl-a-brief-history-of-second-life-2008-2010-and/ The Virtual Whirl: A brief history of Second Life, 2008-2010 and beyond]''' - From Massively.
* '''[http://www.massively.com/2010/07/03/the-virtual-whirl-a-brief-history-of-second-life-the-middle-ye/ The Virtual Whirl: A brief history of Second Life, the middle years]''' - From Massively.
* '''[http://www.massively.com/2010/06/26/the-virtual-whirl-a-brief-history-of-second-life/ The Virtual Whirl: A brief history of Second Life]''' - From Massively.
* '''[http://www.massively.com/2009/12/30/second-life-2009-the-year-in-review/ Second Life 2009: The Year in review]'''
* '''[http://secondlife.wikia.com/wiki/LindenWorld LindenWorld]''' - From secondlife.wikia.com, contains some cool pictures.
* '''[http://secondlife.wikia.com/wiki/Category:Misc_History_Articles Misc History Articles]''' - From secondlife.wikia.com.
* '''[http://secondlife.wikia.com/wiki/Category:Firsts Historical Firsts]''' - From secondlife.wikia.com.

[[Category:Culture]] [[Category:History]] [[Category:Second Life Birthday]]

History of Second Life

2017-12-29T16:27:59Z

Nalates Urriah: /* 2013 */ Added Liquid Mesh

{{TOCright}}

== The beginning of Second Life ==

[[Second Life]] (SL) evolved as an idea by founder and former [[Linden Lab]] CEO, [http://en.wikipedia.org/wiki/Philip_Rosedale Philip Rosedale] (aka Philip Linden). He envisioned a vast green, continuous landscape, distributed across multiple servers — and went on to build it. While he dreamed of virtual worlds since his childhood, in 1994, Rosedale first thought of connecting computers via the Internet and creating a virtual world. In 1999, he founded Linden Lab (LL). [[User:Andrew Linden|Andrew Linden]] stated that Linden Lab started as a hardware company geared towards the research and development of {{Wikipedia|Haptic_technology|haptics}}. Although work was underway on a prototype called "[http://secondlife.wikia.com/wiki/The_Rig The Rig], haptics were subsequently abandoned due to heavy patent concentration. The Linden Lab employees — commonly known as "Lindens" — needed a virtual world to go with their hardware, so in 2001 they started building "LindenWorld", as [[Second_Life_in_2002/News|described in an early news story]].

In this early state, LindenWorld wasn't open to the public, was very gun-focused (like a [http://en.wikipedia.org/wiki/Shooter_game shooter game]) and its [[avatar]]s were made out of [[prim]]s (called [[Primitar]]s). This video shows how the world looked back then and how users could interact with it:<ref>The video is taken from the blog post "[http://replay.web.archive.org/20090210110603/http://blog.secondlife.com/2006/08/18/historical-movie-lindenworld-august-2001/ Historical Movie - LindenWorld August 2001]"</ref>

: {{KBvideo|uK3x3FNlleU|640|385|type=youtube}}

LindenWorld was renamed into Second Life: a 3D virtual world with user generated content, where users could interact with each other in realtime.

{{Quotation|"Originally, during the Alpha period, the grid was known as Lindenworld. As we were getting ready to launch the Beta, we decided we needed a name that would convey the expansiveness, involvement and complexity we hoped would characterize this world as it grew. We started by debating the merits of a 'place' name versus a 'descriptive' name. We believed a place name would give people a sense of destination, and possibly some added layer of meaning. And we thought a descriptive name would help people understand this new concept of a shared, 3D collaborative space.
"We had a lot of ideas for place names --- one of my favorites was Sansara, which was not only euphonic, but had an interesting meaning in the original Sanskrit, meaning roughly 'ever changing world'. Ultimately, though, we chose to go with a descriptive name, and looked at many derivatives of Terra, Viva, and life. We kept coming back to Life2, and then landed on Second Life as more interesting, more evocative and more what we hoped the world could become as it evolved and grew to be as big as life.
"And that's how it came about!" | Robin Linden, former VP of Marketing and Community Development<ref>Sadly, the old forum post isn't available anymore and the quote is retrieved from http://secondlife.wikia.com/wiki/Linden_World</ref>}}

== 2002 ==

On March 13, the first [[Resident]], Steller Sunshine, joined Second Life. The public beta started seven months later in October, and early avatars looked like this:

: [[File:Sl_history_website_2002.jpg]]

The [[grid]] consisted of 16 [[region]]s, the first one being called [http://slurl.com/secondlife/Da%20Boom/128/128/2 Da Boom], which Residents have speculated serves as a symbolic reference to the "[http://en.wikipedia.org/wiki/Big_Bang Big Bang]" conception of this virtual world. Da Boom, as well as the other early region additions were all named after alleyways in San Francisco. This was a nod to Linden Lab's original location on Linden Street. The original San francisco regions, from November of 2002, included [http://maps.google.com/maps?q=37.77864,+-122.40341 Clara], [http://maps.google.com/maps?q=Clyde+Street,+San+Francisco,+CA Clyde], [http://maps.google.com/maps?q=37.782533,+-122.392261 Da Boom], [http://maps.google.com/maps?q=37.783645,+-122.391832 Federal], [http://maps.google.com/maps?q=37.778378,+-122.397529 Freelon], [http://maps.google.com/maps?q=37.78514,+-122.39844 Hawthorne], [http://maps.google.com/maps?q=37.781159,+-122.407368 Minna], [http://maps.google.com/maps?q=37.780854,+-122.406820 Natoma], [http://maps.google.com/maps?q=37.78033,+-122.39567 Ritch], [http://maps.google.com/maps?q=37.77908,+-122.40385 Shipley], [http://maps.google.com/maps?q=37.780820,+-122.391891 Stanford], [http://maps.google.com/maps?q=Stillman+Street,+San+Francisco,+CA Stillman], [http://maps.google.com/maps?q=Taber+Alley,+San+Francisco,+CA Taber], [http://maps.google.com/maps?q=Varney+Place,+San+Francisco,+CA Varney], [http://maps.google.com/maps?q=37.77956,+-122.39697 Welsh], and [http://maps.google.com/maps?q=37.77994,+-122.39611 Zoe].

: [[Image:Agni 2002-11-21.jpg|800px]]

Second Life closed beta started in November 2002 and lasted until April 2003 when public beta started. Read more about [http://secondlife-online.com/content/site-beta.php History of SL Beta].

== 2003 ==

While population and land slowly grew, Linden Lab released Second Life in June 2003. As shocking as it may seem in hindsight, back then, SL had neither a currency nor were Residents able to teleport. It was in the end of 2003 when the [[Linden Dollar]] was introduced, and the [[LindeX]] currency exchange followed about two years later.<ref>[[History of Second Life/LindeX Chatlog|See chat log]] with {{User2|Peter Millionsofus}} (formerly Lawrence Linden).</ref>

In order to restrict [[simulator]] resource usage, a tax system was introduced which required every Resident to pay a weekly fee, depending on the prims they had [[rez]]zed inworld. This system was easy to trick by packing all prims into the [[inventory]] on payment due day, then re-rezzing them again a day later.<ref>See the Google video "[http://video.google.com/videoplay?docid=-5182759758975402950 Glimpse inside a Metaverse: The virtual world Second Life]"</ref>

The first Second Life trailer was shown in 2003:

: {{KBvideo|KHH2CAE9Y6o|640|385|type=youtube}}

The [http://community.secondlife.com/t5/Features/aLife-and-sLife/ba-p/519632 first Linden official blog post] was made by Philip Linden on October 4, 2004 on the first Official Second Life Blog.

The first [[Telehub]]s were introduced in Version 1.1.0, with the feature of paying to teleport from one Telehub to another.

While in the beginning, Second Life's business model was primarily based on paid memberships (which later evolved into Premium and Basic accounts), the focus soon shifted to land sales. Residents became able to acquire and rent land, which in turn also became a business model for some entrepreneurial Residents.

== 2005 ==

Teen Second Life was started in 2005. [[#Teen Second Life|See "Teen Second Life" below.]]

In March 2005 Second Life version 1.6 was rolled out bringing with it a number of features including QuickTime media streaming and a standard Second Life building interface.

In late 2005, Linden Lab removed most Telehubs on the grid, opening the way for "direct teleport" from one point to another. Previously, after teleporting, Residents had to fly from a Telehub to their specific destination. The Telehubs were mostly converted into [[Infohub]]s, meant to be community gathering spaces and "welcome areas" for new Residents.

== 2006 ==

On May 1, Resident [http://en.wikipedia.org/wiki/Anshe_Chung Anshe Chung] was featured on the cover of the U.S. magazine BusinessWorld, reported to be the first person becoming a real-life millionaire due to Second Life business. This story brought great media coverage and pitched the population growth further.

On October 18 at precisely 8:05:45 PST, the 1,000,000th Resident joined Second Life. A special [[Linden Bear]] was created to celebrate this milestone.

: [[File:1000000 Residents.png|160px]]

== 2007 ==

The client was [[Source_downloads|open-sourced]] in January<ref>http://community.secondlife.com/t5/Features/Embracing-the-Inevitable/ba-p/548113</ref>, and Residents were asked to take part in the [[Architecture Working Group]] (AWG) to influence its development. The AWG had its first meeting on [[AWG Meeting_1|September 13, 2007]].

On April 13, Linden Lab announced the eventual removal of the profile rating system<ref>http://community.secondlife.com/t5/Features/Removal-of-Ratings-in-Beta/ba-p/572661</ref>, which was used for social reputation but also prone to being abused and misunderstood.

On May 21, the [[WindLight]] atmospheric rendering was announced<ref>http://community.secondlife.com/t5/Features/WindLight-atmospheric-rendering-comes-to-Second-Life/ba-p/577091</ref> and became part of the main release in Viewer version [[Release_Notes/Second_Life_Release/1.19.1|1.19.1]] on April 2.<ref>http://community.secondlife.com/t5/Features/The-Dawning-of-a-New-Viewer-Second-Life-1-19-1-Now-Available/ba-p/617737</ref> WindLight improved Second Life's graphics dramatically.

: {{KBvideo|h4BMmq4dono|640|385|type=youtube}}

On August 2nd, Linden Lab released its new main viewer (V1.18.1-2) with in-world voice chat capabilities.

== 2008 ==

On February 22, Blue Linden announced that there would be a new set of city-style themed regions named [https://wiki.secondlife.com/wiki/Bay_City Bay City]. Bay City opened for viewing on May 8, 2008, and on May 24, 2009, Bay City content was released to Residents as templates for their own creations.

Philip Rosedale announced his stepping down as CEO in mid-March<ref>http://community.secondlife.com/t5/Features/Changing-my-Job/ba-p/614913</ref>, and introduced new CEO [http://en.wikipedia.org/wiki/Mark_D._Kingdon Mark D. Kingdon] (M Linden) one month later.<ref>http://community.secondlife.com/t5/Features/Announcing-our-New-CEO/ba-p/624302</ref>. Philip continued to serve as Chairman on the [http://lindenlab.com/about/management Board of Directors].

The first cross-grid teleport to an OpenSim grid was achieved on June 30, [http://community.secondlife.com/t5/Features/IBM-and-Linden-Lab-Interoperability-Announcement/bc-p/634538 announced on July 8], and shortly after on July 31, the [[Open Grid Public Beta]] began.<ref>http://community.secondlife.com/t5/Features/Open-Grid-Public-Beta-begins-today/ba-p/637169</ref>

Scripting performance enhancer [[Mono]] was launched in August, as part of the [[Release_Notes/Second_Life_Server/1.24|1.24 Server]] deploy<ref>http://community.secondlife.com/t5/Features/Mono-Launch/ba-p/637718</ref>

== 2009 ==

On January 20, Linden Lab announced that it acquired the SL online marketplaces OnRez and XStreet SL (formerly SL Exchange) in order to merge and integrate them into a web shopping service for virtual goods that would become the [http://marketplace.secondlife.com Second Life Marketplace].<ref>http://community.secondlife.com/t5/Features/XStreet-SL-and-OnRez-to-Join-Linden-Lab/ba-p/639820</ref>

In March, Linden Lab started a project to create [[Zindra]], a new continent specifically designed for [[Adult]] content. Changes to [[Maturity ratings]] policies went live on September 15, and Zindra came online in October.

In August, former VP of Product Tom Hale (T Linden) gave a tour of the new [http://www.youtube.com/watch?v=6-7pGtebYy4 Second Life 2.0 Viewer] due to be launched in 2010. Earlier in June 2009, [http://www.massively.com/2009/06/12/second-life-2-0-a-sneak-peek-at-the-new-user-interface/ Massively posted a sneak preview].

== 2010 ==

On January 29, Linden Lab [http://community.secondlife.com/t5/Features/Avatars-Unite/ba-p/654212 acquired Avatars United]. Avatars United was a social network for users of multiple virtual worlds to connect.

On February 9, Linden Lab launched the new Second Life Forums<ref>http://community.secondlife.com/t5/Community-General/New-Forums-Launched/ba-p/654922</ref>, powered by Jive Clearspace software. The old vBulletin-based forums were archived.

On February 23, Linden Lab announced the [http://community.secondlife.com/t5/Features/Second-Life-Viewer-2-Beta-Now-Available/bc-p/655593 new Second Life Viewer 2.0 Public Beta]. Viewer 2 [http://community.secondlife.com/t5/Features/Unveiling-An-Improved-New-Resident-Experience/ba-p/657072 went out of beta and was launched as the main Viewer] on March 31.

On June 24, Mark Kingdon [http://www.prnewswire.com/news-releases/linden-lab-announces-management-changes-97074779.html stepped down as CEO of Linden Lab]. Philip Rosedale was named interim CEO, and CFO Bob Komin (BK Linden) assumed the additional role of COO.

On July 22, Philip Linden announced [http://community.secondlife.com/t5/Features/Changes-to-Burning-Life/ba-p/659136 that Burning Life will be renamed to BURN 2.0]. [http://www.burn2.org burn2.org] became the website for news and information about this unique community event.

On September 23, Linden Lab announced that [http://community.secondlife.com/t5/Featured-News/Saying-Farewell-to-Avatars-United/ba-p/666569 Avatars United will be shut down on September 29, 2010.]

On October 13, Jack Linden announced "[http://community.secondlife.com/t5/Tools-and-Technology/Mesh-Import-Open-Beta-Starts-Today/ba-p/668752 Mesh Import Beta Starts Today]" on the preview/test grid called [[Aditi]].

On December 23, BK Linden announced that [http://lindenlab.com/pressroom/releases/12_23_10 Rod Humble (Rodvik Linden) became the new CEO of Linden Lab].

== 2011 ==

On March 3rd, Linden Lab launched the new [http://community.secondlife.com/t5/Featured-News/Welcome-to-the-New-Second-Life-Community-Platform/ba-p/704195 Second Life Community Platform], powered by [http://lithosphere.lithium.com/ Lithium]. "The new platform integrates Blogs, Forums, Answers, and the Knowledge Base."

On March 29th, Linden Lab introduced the [http://community.secondlife.com/t5/Featured-News/Launching-the-SL-Viewer-with-Basic-and-Advanced-Modes/ba-p/783655 Basic mode] in Viewer 2 to improve new Resident experience in Second Life. The previous user interface is now the "Advanced mode".

: [[File:Basic_mode.png|640px]]

On June 2nd, at 4pm PT Linden Lab performed a load test for [https://wiki.secondlife.com/wiki/GroupChatTest Group Chat] on the ADITI Beta grid. Many participants attended to test out group chat in Oatmeal and GC Test regions.

On July 26th, Linden Lab launched the new social web profiles.

On August 23rd, [http://community.secondlife.com/t5/Inworld/Mesh-goes-gridwide-Create-sell-buy-amp-enjoy-all-new-things-in/bc-p/1056053 Mesh went gridwide] and now all Second Life residents can benefit from the new Mesh technology.

== 2012 ==

On February 16th, Linden Lab announced details about [http://community.secondlife.com/t5/Featured-News/Take-a-Sneak-Peek-at-the-Pathfinding-Experiments-Being-Conducted/ba-p/1386511 Pathfinding alpha] and that pathfinding experiments were being conducted in Second Life. As of April 19th the Pathfinding Viewer tools are now in beta.

On April 16th, Linden Lab announced that [http://community.secondlife.com/t5/Inworld/Help-Us-Celebrate-Second-Life-s-9th-Birthday/ba-p/1488731 Second Life’s 9th Birthday] will now focus on the spotlight on community events around the grid.

On June 29th, Linden Lab announced [http://community.secondlife.com/t5/Tools-and-Technology/Project-Shining-to-Improve-Avatar-and-Object-Streaming-Speeds/ba-p/1583465 Project Shining]to improve Avatar and Object Streaming Speeds in Second Life.

== 2013 ==

On February 20th, Linden Lab added [http://community.secondlife.com/t5/Inworld/Fresh-Spring-Login-Pages/ba-p/1899449 new Spring-themed login pages] on the official Second Life homepage.

On April 4th, Linden Lab launched the new [http://community.secondlife.com/t5/Featured-News/A-Shiny-New-Communications-Hub-for-the-Second-Life-Viewer/ba-p/1957779 Communications Hub User Interface (CHUI)].

On April 8th, Linden Lab announced a [http://community.secondlife.com/t5/Tools-and-Technology/Materials-Project-Viewer-Now-Available/ba-p/1962691 new Materials Project Viewer]for alpha testing of Normal and Specular maps on Second Life objects.

On May 29th, Linden Lab announced faster avatar loading changes with Project Shining.

On 23rd June 2013, Second Life officially turned ten years old.

In August 2013, Linden Lab was Not supporting Liquid Mesh. They begin looking at how to support this popular hack.

On 25th September 2013, Linden Lab announces [http://community.secondlife.com/t5/Featured-News/Introducing-SLShare-an-Easy-Way-to-Share-to-Facebook-While/ba-p/2220951 SLShare] which offers a 100% Opt-In way to share status updates, upload photos and check-in to locations in Second Life, to Facebook.

== 2014 ==

In mid January 2014, Rod Humble CEO left Linden Lab.

On 5th February 2014, [http://lindenlab.com/releases/ebbe-altberg-joins-linden-lab-as-ceo Ebbe Altberg Joins Linden Lab as CEO]

On 5th March 2014, Linden Lab announces [http://community.secondlife.com/t5/Featured-News/Introducing-SL-Go-from-OnLive/ba-p/2528009 SL Go by OnLive]. SL Go beta is a mobile Second Life viewer for Android devices that delivers a fully immersive desktop-like experience on tablets.

On 15th May 2014, Linden Lab announced [http://community.secondlife.com/t5/Featured-News/New-Mesh-Avatars-Now-Available-in-Second-Life/ba-p/2720912 24 new mesh avatars].

On 2nd July 2014, Linden Lab announced a limited beta test of an exciting new tool for creators called [http://community.secondlife.com/t5/Tools-and-Technology/Seeking-Creators-for-the-Experience-Keys-Beta/ba-p/2764864 Experience Keys]

== 2015 ==

On 6th February 2015, Linden Lab hosted a [http://community.secondlife.com/t5/Featured-News/Join-a-Snowball-Fight-with-Lindens-amp-Enter-Our-Photo-Booth-Fun/ba-p/2893956 snowball fight event] with the Second Life community over at Winter Wonderland.

On 6th November 2015, Linden Lab announced [https://community.secondlife.com/t5/Featured-News/New-Classic-Avatars-are-Now-Available-in-Second-Life/ba-p/2976888 16 new classic avatars featuring fitted mesh items and better style].

On 16th December 2015, Linden Lab announced [https://community.secondlife.com/t5/Featured-News/Introducing-Project-Bento-New-Bones-Added-to-Second-Life-Avatar/ba-p/2987206 Project Bento introducing extensions to the standard Second Life Avatar Skeleton].

== Teen Second Life ==

On February 13, 2005, Linden Lab offered "amnesty" for underaged Residents, in case they'd want to be beta testers for the new [[Teen Second Life]] (TSL) service. Before this time, Second Life was only open for Residents 18 years and older; being 17 or younger resulted in a ban. The Residents were transferred to TSL, also known as the "Teen Grid" (TG), which was exclusively for teens — with the exception of approved adults like school teachers — and no communication with the [[Main Grid]] (MG) was possible. The Teen Grid was only open during Linden-desginated staffing hours. Also, during the first few months of [http://www.sluniverse.com/pics/pic.aspx?ID=28438 TG Beta], access was restricted to those that were given an invite by an existing Resident or Linden Lab. Teens counted down to [http://www.sluniverse.com/pics/pic.aspx?ID=27618 1000 Residents on December 21, 2005].

Teen Second Life (Teen Grid) was open from February 14, 2005 and closed on January 21, 2011.

* On January 1, 2006, the [http://www.sluniverse.com/pics/pic.aspx?ID=46258 Teen Second Life (aka Teen Grid) opened 24/7].
* In March 2006, Global Kids was the first educational organization to enter TSL, opening an island.
* On December 24, 2006, [http://infoisland.org/2006/12/24/eye4you-alliance-teen-island-opens/ Eye4You Alliance Island was opened] in TSL. [http://eye4youalliance.youthtech.info/ Eye4you Alliance island closed] on July 12, 2009.
* As of January, 2007, Linden Lab started hosting [https://wiki.secondlife.com/wiki/Office_Hours/TG TG Office Hours].
* On March 17, 2007, Blue and Philip Linden hosted a townhall meeting on Global Kids island about the [http://www.holymeatballs.org/2007/03/sl_blue_and_philip_linden_pres.html past, present, and future of TSL].
* During 2007, there was problems for teens registering outside of the US [http://jira.secondlife.com/browse/WEB-734 because of a server issue]. After January 2009, this issue was fixed.
* On June 25th, 2008, at 2 PM Pacific, [[Torley Linden]] came to do an hour-long special [http://torley.com/oldblog/qa-session-transcript-with-vteam-teen-mentors TSL Q&A session] with Teen Residents at TG Multimedia Stage.
* On July 3rd, 2008, M Linden came to the Teen Grid and hosted a [https://wiki.secondlife.com/wiki/SL5B/MTSL TSL special speech] about Second Life's 5th Birthday.
* In early 2009, the TSL Mentors 2.0 program was shut down by Linden Lab.
* As of 2009, TSL had around 50,000 registered accounts and over 200-300 concurrent online Residents. There were 203 Teen Grid regions; however only around 130 are open publicly to Teens.
* For Second Life's 6th Birthday in 2009, SL6B Teen region was moved over to the Main Grid, and was attached to the SL6B regions. This year's SL6B theme was "The Future of Virtual Worlds".
* As of 2010, the Teen Grid had 93 Mainland regions, 7 Resident-owned estates, and 97 educational/project estates. At any given time, there were around 2,000 teens who were active over the last 30 days. The usual TSL concurrency is about 350 Residents.
* In February 2010, the TSL forums were integrated into the new Second Life Forums. Teens and Adults now shared forums.
* On March 16, 2010, "[http://community.secondlife.com/t5/Community-General/Green-Fun-on-the-Teen-Grid/ba-p/656891 Green Fun]" was had.
* On August 14, 2010, Philip Linden announced the forthcoming closure of TSL.
* On August 20, 2010, Terrence Linden announced that the [http://community.secondlife.com/t5/Features/The-Future-of-Teens-and-Second-Life/ba-p/661576 Teen Grid will be shut down on December 31, 2010].
* On December 29, 2010, Global Kids [http://www.olpglobalkids.org/2010/12/teens_express_concerns_hopes_a.html hosted a Youth Forum on the Teen Grid Merger inworld].
* On January 21, 2011, after 1 PM Pacific [http://community.secondlife.com/t5/Inworld/Teens-Welcome-to-Second-Life/ba-p/674615 TSL merged with the Main Grid].

== References ==
<references />

== Learn more ==

Beyond the highlights above, further details about Second Life's history can be found in the [[:Category:History|History]], [[:Category:Culture|Culture]], and [[:Category:Second Life Birthday|SL Birthday]] categories.

* '''[http://en.wikipedia.org/wiki/Second_Life "Second Life" entry]''' - From Wikipedia.
* '''[http://www.massively.com/2010/07/10/the-virtual-whirl-a-brief-history-of-second-life-2008-2010-and/ The Virtual Whirl: A brief history of Second Life, 2008-2010 and beyond]''' - From Massively.
* '''[http://www.massively.com/2010/07/03/the-virtual-whirl-a-brief-history-of-second-life-the-middle-ye/ The Virtual Whirl: A brief history of Second Life, the middle years]''' - From Massively.
* '''[http://www.massively.com/2010/06/26/the-virtual-whirl-a-brief-history-of-second-life/ The Virtual Whirl: A brief history of Second Life]''' - From Massively.
* '''[http://www.massively.com/2009/12/30/second-life-2009-the-year-in-review/ Second Life 2009: The Year in review]'''
* '''[http://secondlife.wikia.com/wiki/LindenWorld LindenWorld]''' - From secondlife.wikia.com, contains some cool pictures.
* '''[http://secondlife.wikia.com/wiki/Category:Misc_History_Articles Misc History Articles]''' - From secondlife.wikia.com.
* '''[http://secondlife.wikia.com/wiki/Category:Firsts Historical Firsts]''' - From secondlife.wikia.com.

[[Category:Culture]] [[Category:History]] [[Category:Second Life Birthday]]

Limits

2017-09-15T16:07:43Z

Nalates Urriah: /* Avatar */ add current number of attachment points

<noinclude>{{KBmaster}}</noinclude>
== Summary ==
{{RightToc}}
The Second Life Viewer and simulators have a division of labor, keeping track of the data that makes Second Life run. The Viewer's job is to:

* Handle locations of objects.
* Get velocities and other physics information, and does simple physics to keep track of what is moving where.

The simulator's job is to:

* Run the physics engine.
* Detect collisions.
* Keep track of where everything is
* Send locations of content to the Viewer along with updates when certain changes occur.

Limits are necessary for all of these components to work together. The list below outlines many of the '''Second Life numerical limits that affect your inworld experience'''. Some of these will likely change over time, so if you spot something incorrect/outdated, please take a moment to update it.

{{KBcaution|1=The scope of this page is focused on Linden Lab's official Viewers, keeping in mind [[Third_Party_Viewer_Directory|3rd-party viewers may differ]]. Cite sources and provide substantiation for limits that aren't provided by Linden Lab. Also, unconfirmed speculation [[Talk:Limits|goes on this discussion page]]. Don't add data without a hard limit, and don't add obscure trivia that doesn't practically affect the general inworld experience.|width=80%}}

== [[Avatar]] ==

* '''Max. # of attachments''' - 38 combined [[HUD]] or body attachments.
** They can be viewed by right-clicking your avatar and choosing '''Edit My Outfit'''.
** With the formal introduction of [[multiple attachments|multiple attachments to a single point]] in Viewer 2.4, you can attach up to 38 total objects, and they can all be attached to a single point.
** With the introduction of the Bento armature there are 47 attachment points available.
* '''Max. # of clothing layers''' - 60 including alpha, tattoo, shoe base, physics, socks, gloves, undershirt, underpants, shirt, pants, jacket, skirt
** On viewers before Second Life Release 3.7.29.301305, the potential total was still 60, but limited to 5 items of each type.
** In any case, only one each of shape, skin, eyes and hair base may be worn.
* '''Max Clothing Texture''' - 512x512 px (except 128x128 px for eyes) - Server Side Appearance (and legacy baking on outside grids) will downsize larger textures.
* '''Max. unassisted fly height''' - Stable hover at current ground elevation ''plus'' 5020m.
** You can easily acquire a flight attachment to fly high. Also see [[flight limit]] and [[Limits#Navigation|the Navigation section]] below.
* '''Common shoe sizes''' - Traditionally, most women's shoes were designed for a size 0 (zero) foot. Men's generally scale up to 14. Newer items (mesh and some sculpted) replace the system feet or conform to the avatar's shape, so adjustments may be necessary.
** You can check this by going to Edit menu > Appearance and clicking on the Shape > Legs tab.

* '''Max. length of avatar name''' - 31 for first name, 31 for last name, 63 in total (including the space).

* '''Max. length of {{LSLGC|Username}}''' - All lower case and a maximum of 63 including the '.'(eg; firstname.lastname)
**Older account user names are a combination of the First and last name in lower case separated by a period(.)(eg; lilmix.pixelmaid)
**Modern user names are a single name(no period)(eg; john1234) - '''Max.''' length is 31 characters
**The {{LSLGC|Legacy Name}}s for modern user names always shows Resident as the last name. So the Max is 40 characters in total for a new avatar's legacy name(including the space and last name 'Resident')
*'''Min. length of [[Display_Names]]''' - At least one script character
*'''Max. length of Display Names''' - 31 characters
**Display Names can include most Unicode script characters, spaces, and some punctuation.

* '''Max. avatar speed''' - 250m/s (with only attachments to assist)
* '''Max. teleport speed''' - 10 teleports per 15 seconds, since SL server 1.27.1

== [[Animation]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Length of animation
| n/a
| {{no|60.0 seconds}}
| Limited by length or Size, whichever is reached first
| n/a
|-
||Size of Animation
| n/a
| {{no|250k bytes}}
| Limited by length or Size, whichever is reached first. Size is after conversion to SL [[Internal Animation Format|internal animaton format]], not BVH source which can be much larger.
| n/a

|-
||animation priority
| {{no|0}}
| {{no|4, with custom tools 6}}
| n/a
| [[Animation_Priority]]
|-
||Number of unique joints per animation
| n/a
| {{no|32}}
| n/a
| n/a
|}

== [http://community.secondlife.com/t5/English-Knowledge-Base/Build-Tools/ta-p/700039 Building] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||[[Prim]] dimensions
| {{no|<0.01, 0.01, 0.01>}}
| {{no|<64.0, 64.0, 64.0>}}
| Used to be <10.0, 10.0, 10.0> prior to Second Life Server version 11.08.17.238770
| [[llSetScale]], [[PRIM_SIZE]] and [[Megaprim]]
|-
||Number of prims in a linkset
| n/a
| {{no|256 prims}}
| Used to be 255 prior to Second Life Server version 1.26
| n/a
|-
||Linking distance
| n/a
| {{no|[[Linkability_Rules]]}}
| n/a
| n/a
|-
||[[Mesh/Mesh_physics#Physics_Resource_Cost|Physics cost]] for a physical object
| n/a
| {{no|32.0}}
||Additional notes:
* If you try to link more, it'll either say "Can't enable physics for objects with more than 32 primitives" or "Object has too many primitives -- its dynamics have been disabled.".
* On server versions 1.38 and below, each sitting avatar counted as 1 prim. From 1.40.2 the limit is only on actual prims.
| [[OBJECT_PHYSICS_COST]]
|-
||Build or rez height
| n/a
| {{no|4096.0 meters}}
| 768.0 meters for Viewers prior to version 1.20
| n/a
|-
||Prim name length
| n/a
| {{no|63 bytes UTF-8 [[String|string]]}}
| same limit for {{LSLGC|Avatar/Name|avatar names}}, although the character set for avatar names is significantly limited.
| n/a
|-
||Prim description length
| n/a
| {{no|127 bytes UTF-8 [[String|string]]}}
| n/a
| n/a
|-
||Temporary prims' lifetime
| n/a
| {{no|up to around 60 seconds}}
| depends upon when the next garbage collector cycle is
| n/a
|-
||Number of temporary prims
| n/a
| {{no|RegionPrimLimit - NumberOfPrimsInRegion + Minimum(0.5*RegionPrimLimit, 1000)}}
| n/a
| n/a
|-
||Length of hovertext
| n/a
| {{no|254 bytes UTF-8 [[String|string]]}}
| n/a
| [[llSetText]] and [[PRIM_TEXT]]
|}

== [[Communication]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Whisper distance
| n/a
| {{no|10 meters}}
| <code>/whisper</code> as the first few characters in a message can be used in viewer-2-code based viewers in local chat.
| n/a
|-
||Chat distance
| n/a
| {{no|20 meters}}
| text spoken as a "chat" step '''within gestures''' cannot be shouted or whispered. /whisper and /shout ''can'' be used in the "Replace with" field.
| n/a
|-
||Shout distance
| n/a
| {{no|100 meters}}
| <code>/shout</code> as the first few characters in a message can be used in viewer-2-code based viewers in local chat.
| n/a
|-
||Length of a chat message and whether or not it is truncated
| {{no|1 byte or single-byte character}}
| {{no|1024 bytes or single-byte characters}}
| Limit does not apply to instant messages via [[llInstantMessage]] and communication between IM and email, the limit there is 1023 bytes or single-byte characters.

The viewer-to-server communication on ''negative'' channels is truncated to 254 bytes, and on ''positive'' channels, to 1023 bytes. These limits do not affect communication between scripts.
| [[llInstantMessage]]
|-
||Number of offline messages
| n/a
| {{no|Capped at 25 messages, unless the account has a Premium Subscription, in which case the cap raises to 50 messages.}}
| Number of offline messages (involving [[IM|IMs]], inventory offers, group notices, group invitations) received before messages get capped. Note: If autoAcceptNewInventory (debug setting) is set to TRUE (the default is FALSE), then all inventory offers, even above 25 (or 50 in the case of Premium members), go directly to inventory and do not count against the cap on offline messages.
| [[IM]] - [https://community.secondlife.com/t5/Featured-News/A-New-Perk-for-Premium-Subscribers/ba-p/2917357 Blog Post]
|-
||Length of a properly delivered email reply to an [[IM]]
| n/a
| {{no|1023 bytes or single-byte characters}}
| n/a
| n/a
|-
||Time after which a reply to an [[IM]] can be sent via email.
| {{no|when receiving the IM via email.}}
| {{no|5 days after receiving the offline IM via email.}}
| n/a
| [https://blogs.secondlife.com/community/features/blog/2007/02/06/im-to-e-mail-return-addresses-changing Second Life Blogs]
|-
||Time period for which [[IM|IMs]] are stored within Second Life.
| n/a
| {{no|31 days after receiving the [[IM]]}}
| [[User:Torley_Linden|Torley Linden]] confirmed this with [[User:Kelly_Linden|Kelly Linden]]
| n/a
|-
||Number of [[IM|IMs]] sent by an object within an hour
| n/a
| {{no|5000 per hour}}
| n/a
| n/a
|}

== [[Gesture]]s ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Shortcut key mappings
| n/a
| {{no|33 unique combinations, since {{K|F2}}–{{K|F12}} can be used with the {{K|Ctrl}} or {{K|Shift}} modifiers.}}
| n/a
| [[All_keyboard_shortcut_keys]] and [http://community.secondlife.com/t5/English-Knowledge-Base/Keyboard-shortcuts/ta-p/1086557 the knowledge base]
|-
||Chat step length
| n/a
| {{no|127 bytes or single-byte characters}}
| n/a
| n/a
|-
||Wait time
| n/a
| {{no|3600 seconds (which is one hour)}}
| n/a
| n/a
|-
| Maximum steps data
| n/a
| {{no|1000 bytes}} of packed data; saving with more data returns the message "Gesture save failed. This gesture has too many steps. Try removing some steps, then save again." Shorter text, for example, will allow more steps.
| n/a
| n/a
|-
||Length of included assets
| n/a
| see sections for [[#Animation|animation]], [[#Sound|sound]]
| n/a
| n/a
|}

== [[Group]]s ==

* '''Maximum number of groups you can belong to:''' 42 for Basic accounts, 60 for Premium accounts.
** After downgrading from a Premium account to a Basic account, you may not join any new groups until you are a member of fewer than 42 groups.
** Roles within groups are sort of like sub-groups. In many cases, you can use them instead of creating new groups.
* '''Minimum number of members in a group:''' 2
** A group with only 1 person for 48 hours will be disbanded (cancelled). Unless the group owns land.
* '''Maximum number of roles allowed in a group:''' 10 (including "Owners" and "Everyone", which cannot be deleted)
* '''Maximum Group Name:''' 35 single-byte characters.
* '''Maximum Group Title:''' 20 single-byte characters.
* '''Maximum Length of a Group Notice:''' 512 single-byte characters.
* '''Maximum Age of a Group Notice:''' 14 days.

== [[Inventory]] ==

* '''Maximum number of inventory items that can be sent in a folder:''' 42
** Folders count as items too. This has more to do with packet size limits than cheeky Douglas Adams references.
* '''Maximum number of inventory items that can be contained in a prim:''' None, but more items increase the loading time when you open it.
** <pre style="color: red">'''WARNING:''' This may soon change to 10k items per prim. If the change is implemented, prims with >10k items will no longer rez.</pre>
* '''Maximum characters in an inventory item name:''' 63
* '''Maximum notecard line:''' None, but scripts can only read the first 255 bytes.
* '''Maximum notecard size:''' 65,536 bytes
* '''Number of items in the Library:''' 1,248 as of 2010-06-17
* '''Number of items in the Library:''' 2,210 as of 2012-11-04
** Verified by [[How_does_the_Library_work|hiding the Library]] and counting the difference.
* '''Maximum number of inventory items displayed in a single inventory folder:''' Several thousand. 
** This was discussed during [http://wiki.secondlife.com/wiki/Simulator_User_Group/Transcripts/2011.03.08] "the folder will load up to the limit number of items, and remaining ones won't show up in the viewer. you still own them, they aren't lost, but they will be hidden until the folder size is reduced."
** There is no specified limit for total avatar inventory, very large folders can be split.
** There was discussion in the Third Party Developers' UG (4/10/2015) meeting about new inventory and login problems from having large numbers of items in a single folder. AISv3 ''removed'' server side limits on the number of items in a folder. Flat inventories are bad. No one is certain at what number of items in a folder cause a login problem. The fix is to clear the inventory cache (not the viewer cache) and log into a deserted, empty region then move inventory items into folders and sub-folders. - The problem appears at different a number of items depending on your computer and connection speed. Hopefully being on an empty region will give one enough edge to get logged in and do some corrective work before being dropped.

== [[Land]] ==

* '''Maximum [[Land#Parcel|parcel]] size:''' 65,536 meters²
** Covering a whole region, or square on the World Map.
* '''Minimum parcel size:''' 16 meters²
* '''Maximum parcel name length:''' 63 single-byte characters
* '''Maximum parcel description length:''' 255 characters
* '''Region name length:''' Under Linden Concierge policy, minimum of 3 characters, and a maximum of 25 characters (including spaces). See [[Linden Lab Official:Guidelines for Private Region Naming|Guidelines for Private Region Naming]].
** Rare exceptions exist, like [http://slurl.com/secondlife/X/128/128/24 X].
* '''Maximum ban line height for "no entry" or "pay to access"''' (in other words, "allow public access" is turned off, or "allow group access" is turned on, in the parcel options) is the parcel's ground elevation ''plus'' 50 meters. If a user is '''explicitly banned by name''', the height is the parcel's ground elevation ''plus'' 5000 meters. On current viewers this is visible to the full extent.
* '''Maximum prims in a [[Land#Region|region]]:'''
** "Mainland / Full Region" and "Linden Homes / Full Region": 22,500
** Full Regions in private estates: 20,000 with an [https://community.secondlife.com/t5/Featured-News/Upgrade-Your-Full-Private-Region-to-30-000-Land-Impact-Today/ba-p/3086162 option for 30,000]
** Homestead: 5,000
** Openspace : 1,000
:: To check a region's capacity, use <tt>[[llGetEnv]]("region_max_prims")</tt>.
::''(Region types are as found in the General tab of World > About Land, or returned by ''<tt>llGetEnv("region_product_name")</tt>'')''
* '''Maximum auto return value''': Besides "0" (which means ''never''), {{HoverText|999,999|Almost 23 months}} minutes is the highest auto return value.
* '''Terraforming limits:'''
** Most mainland can be raised/lowered by 4 meters (+/-).
** Some mainland cannot be terraformed, including: Bay City regions, Boardman, Brown, De Haro, Horizons, Kama City regions, Nautilus City regions, Nova Albion regions, and Shermerville regions.
** [http://community.secondlife.com/t5/English-Knowledge-Base/Linden-Homes/ta-p/700103 Linden Homes] do not allow terraforming.
** A few, very old mainland Regions like Da Boom have a terraform range of 40 meters (+/-).
** Estate (private island) terraformability is settable to a maximum of 100 meters (+/-) by the estate owner or managers.
* '''Maximum water height:''' 100 meters using inworld controls, 255 meters by using a *.raw file upload.
** Region water height is usually 20 meters, and adjacent regions should have the same water height, or else they will look discontinuous.
* '''Maximum terrain height:''' 255 meters using inworld controls (mainland limit), 510 meters by using a *.raw file upload.
* '''Miscellaneous estate limits:''' You can have a maximum of 10 estate managers, 500 allowed Residents, 63 allowed groups, and 500 banned Residents.
** See World menu > Region/Estate > Estate tab.
* '''Maximum number of agents'''
** Full region: 100 (Typically set to 40 on mainland, 55 on Linden Homes regions, but this does vary. Some meeting areas have this set to 60 and higher.)
*** Recent server performance improvements make regions with 60 agents in them perform quite well.
** [[Land#Homestead|Homestead]]: 20
** [[Land#Openspace|Openspace]]: 10
* '''Freeze Time:''' Land owners can [[freeze]] other Residents for up to 30 seconds. Members of land owning groups can also be granted this ability.
* '''Minimum parcel that can be listed in Places or All search:''' 144 meters² 
* '''Minimum parcel that can be listed in Events:''' 512 meters²
* '''Maximum altitude for event listings:''' 768 meters ({{JIRA|WEB-814}})
* '''Maximum heights that objects can be seen on the [[World Map]]:''' 400.005m

== [[Mesh]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Number of vertices
| n/a
| {{no|65536 vertices per LOD for each [[mesh]] - See [[Talk:Limits#Mesh_Limits|discussion page]]}}
| n/a
| n/a
|-
||COLLADA file size
| n/a
| {{no|Maximum mesh asset size after compression is 8 MB, roughly equivalent to a 256 MB Raw COLLADA file.}}
| n/a
| n/a
|-
||Bone influence weights per vertex
| n/a
| {{no|4}}
| n/a
| n/a
|-
||Number of materials per mesh
| n/a
| {{no|8}}
| n/a
| n/a
|-
||Number of materials per face
| n/a
| {{no|1}}
| n/a
| n/a
|-
||Physics weight for a vehicle
| n/a
| {{no|32.0}}
| n/a
| n/a
|}

===User Found Temporary Mesh limits:===
''Because of an apparent bug in the importer stay within these limits.''
* 174,752 triangles, beyond which additional triangles will appear as holes.
* The 64k vertices per material is pre-empted by a limit of 21,844 triangles per material, which is presently reported as {{Jira|BUG-1001}}. (4/2014 - See [[Talk:Limits#Mesh_Limits|discussion page]])

:: The import process will continue making new materials beyond 8 x 21,844 (=174,752) triangles, but the extra triangles then get dropped by the limitation to 8 materials, causing holes in the resulting object. Over the 21,844 triangle limit, the vertex count will start to climb steeply, even with smooth shading, because the materials get highly interspersed. So the same vertices have to appear in multiple material lists. So the moral of the story is to stay below 21,844 triangles per material, for now, if you want to avoid some unexpected effects.

::Since viewer release 3.8.4, processing of meshes in the Collada file that have faces assigned to more than 8 materials has changed. Instead of simply dropping the extra material faces, the uploader now creates a new object to accommodate them. The result is that the single mesh is divided into multiple objects (prims) in a linkset. Thus the limitation to 8 materials is removed as far as input is concerned, but still applies to each of the resulting linked objects actually uploaded. As a consequence it is now possible to upload a mesh with more than 174,752 triangles, although it will be divided into multiple objects.

== Misc. ==

*'''[https://secondlife.com/currency/describe-limits.php Billing and Trading Limits]''' - Includes [https://secondlife.com/whatis/economy-market.php LindeX] currency exchange limits.
*'''Contacts in Communication > Friends tab ''' - A maximum of 20 simultaneous contacts can be selected to change permissions, remove, or invite for a conference chat.

== Navigation ==

[[File:Max Alt.jpg|thumb|right|435px|'''Height counter error above 2147483647 meters''']]
* '''Absolute height limit:''' [http://en.wikipedia.org/wiki/2147483647#2147483647_in_computing 2147483647] = 231 − 1 meters, which causes the altitude counter to roll over. Altitudes well below this cause graphics errors probably due to limited floating point number precision.
* '''Highest z-value of an [[SLurl]], that will still teleport you to a positive altitude:''' 4096
** This used to be much higher, but is clamped in late model viewers.

== [[Profile]] ==

Each 7-bit ASCII character is encoded in one byte. International characters might need more bytes. When pasting text instead of typing, you can get in one byte more into each of the below.

* '''2nd Life tab's About field''' - 510 bytes
* '''Picks tab''' - 10 picks with 1022 bytes each
* '''1st Life tab's Info field''' - 253 bytes
* '''Classified tab''' - 100 listings with x bytes each
* '''My Notes''' - 1022 bytes

== Performance ==

* '''Healthy Viewer FPS''' - Generally, FPS above 15 is good. The higher it gets, the smoother. You can check via [[Advanced]] menu > Performance Tools > Lag Meter, or for more advanced usage, see Advanced > Performance Tools > Statistics Bar.
* '''Avatar Rendering Cost scores''' - [[Avatar Rendering Cost|Learn all about it!]]

== [[Scripting]] == 

* '''Height at which scripts reactivate on a no-script parcel''' - 50 m above terrain mesh. Scripted objects that take controls will keep running when you fly down or enter a no-script parcel. (If scripts are disabled in the region debug panel, they will not run at any height.)
* '''Maximum height where scripts can run''' - none, as long as the object remains rezzed or attached.
* '''Maximum script source code size''' - 65536 single byte characters (that's a viewer limit and can be changed in the config file 'panel_script_ed.xml').
* '''Maximum script memory size (LSO)''' - 16384 bytes.
* '''Maximum script memory size (Mono)''' - 65536 bytes (the maximum memory available to Mono scripts can be constrained via [[llSetMemoryLimit]]).
* '''Maximum active [[llListen|listeners]] per script''' - 65.
** '''Usable channel for each listener''' - ''min.'' -2147483648, ''max.'' 2147483647, including the following special channels: [[PUBLIC_CHANNEL]] ''and'' [[DEBUG_CHANNEL]].
* For specific scripting limits, look up calls in the '''[[LSL Portal]]'''.

== [[Sound]] ==

{| class="sortable" width="100%" {{Prettytable}}
|- {{Hl2}}
! '''Limit affects'''
! '''Lower limit'''
! '''Upper limit'''
! '''Comment'''
! '''More coverage'''
|-
||Sound length
| n/a
| {{no|10.00000 seconds (441,000 samples)}}
| 441,001 samples (10.00002 seconds) won't work. You're advised to cut longer sounds into 9.9-second-pieces.
| n/a
|}

== [[Textures]] ==
* '''[http://en.wikipedia.org/wiki/Aspect_ratio Aspect ratios]''' of profile, place, etc. pictures — all of these were measured at UI size (Edit menu > Preferences > General tab > UI Size) = 1.000:

=== Second Life Viewer 3.6 ===

* '''Search > Classifieds thumbnail''' - ~3:2 (101×69 pixels)
* '''Search > Classifieds expanded''' - ~4:3 (159×120 pixels)
* '''Search > Classifieds expanded > More Info''' - native aspect ratio
* '''Search > Destination Guide thumbnail''' - ~3:2 (101×69 pixels)
* '''Search > Destination Guide expanded''' - ~4:3 (159×120 pixels)
* '''Search > People''' - 1:1 (100×100 pixels)
* '''Search > Places expanded''' ~4:3 (159×120 pixels)
* '''Place Profile''' - ~3:2 (290×197 pixels)
* '''About Land > Options tab''' - ~4:3 (195×150 pixels)
* '''Profile > Picture''' - native aspect ratio; thumbnail cropped to 72×72 pixels; zoomed uncropped up to 300×300 pixels
* '''Profile > Real world picture''' - native aspect ratio; thumbnail cropped to 45×45 pixels; zoomed uncropped up to 300×300 pixels
* '''Profile > Picks thumbnail''' - 4:3 (60×45 pixels)
* '''Profile > Pick expanded''' - 4:3 (320×240 pixels)

=== 1.x Series Viewers ===
(official Viewer up to 1.23.5, still used by some [[Alternate viewers|Third Party Viewers]])
* '''Search > All for "Classifieds", "People", and "Places"''' - 4:3 (256×192 pi×els)
* '''Search > Places and Classified tabs''' - ~7:5 (398×282 pixels)
* '''Search > Land tab''' - ~7:5 (358×252 pixels)
* '''Profile > 2nd Life tab''' - ~4:3 (178×133 pixels)
* '''Profile > Picks tab''' - 16:9 (288×162 pixels)
* '''Profile > 1st Life tab''' - 1:1 (133×133 pixels)
* '''Profile > Classifieds tab''' - ~3:2 (206×137 pixels)
* '''Profile > Web tab''' - 1:1 (400×400 pixels)
** A scrollbar uses 15 pixels on the right-hand side.
* '''About Land > Options tab''' - ~3:2 (178×117 pixels)
* '''Group Information > General tab's "Group Insignia"''' - 1:1 (126×126 pixels)
** Some of these textures are shared (for example, Search > All place pages, Search > Places, and About Land > Options use the same image), so you should pick a well-balanced ratio and size.
** [[Texture_aspect_ratios|Learn how to get correct texture aspect ratios when editing images.]]

=== All Viewers ===

* '''Maximum texture size''' - 1024×1024 pixels
** All Second Life textures are constrained to [http://en.wikipedia.org/wiki/Power_of_2 powers of 2] (e.g., 128, 256, 512).
** Some textures inworld have a resolution as high as 2048×2048; this is due to a previous limit that was higher.
** We strongly recommend you use as small textures as possible because larger ones consume more memory and take substantially longer to load.
** Where large textures are being forced by import to only 512×512, lower your ...> Preferences >...> UI Size under 1.0, to increase import size to the max 1024×1024.

* '''Minimum texture size''' - 4×4 pixels
** This means that there are nine possible image dimensions: 4, 8, 16, 32, 64, 128, 256, 512, and 1024 pixels, either horizontal or vertical.

[[Category:Creation]] [[Category:Tutorials]] [[Category:Lists]]

=== Notes ===
In general 1 byte is enough to contain one character.

Preview Grid

2017-07-25T22:50:44Z

Nalates Urriah: /* See Also */ removed dead links updated deploys link

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is a temporary bug in Aditi login. 
If you need change your password on ADITI, you will need to contact Support.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016, 2017 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Grid_Selection.jpeg]]
*Select "'''Second Life Beta Test Grid (Aditi)'''" to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On third-party viewers a number of other grids are listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display only the name "Second Life Beta" instead of the name Aditi. This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you will have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until sort of 24 hours after your Aditi login.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20S/127/127/27
** Virtual Trade Campus SE: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20SE/86/124/34
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==
'''Outdated:''' June 2016

We have an account auto updater system of sorts in place. If you cannot log into Aditi or would like your inventory updated change your password. Then your account will be updated automatically within 24 hours. You have the control to update your accounts now. You no longer need to message a Linden for account updates to Aditi .

'''Account Update Steps'''
# Change your login password on AGNI.
#* [[Linden_Lab_Official:How_do_I_change_my_password%3F | How to change your password]]
# Wait 24 hours.
# Log into ADITI.
# Rejoice!!



'''Revised:''' June 2016

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6 AM PT. The login/out is the trigger. No need to change the password to update inventory.

Change your password regularly to protect your account. But, '''save your old password'''. Some times the Aditi login process does not update. Try your old password. (2017 bug)

If your inventory or password does NOT update, you will need to contact support for help.

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

= See Also =
* [[Preview Grid Common Questions]]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at Morris (192, 251, 35). These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://community.secondlife.com/forums/forum/310-second-life-server/ Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also, see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

Preview Grid Common Questions

2017-07-25T22:42:55Z

Nalates Urriah: /* The region I was in went down and hasn't come back up. The grid is unavailable, what do I do? */

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, it may not work. In July of 2017, it probably won't work. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi logon server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin dont look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

==I have lots of Linden Dollars here. Can I spend them how I like?==

'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==
'''Yes'''. To know when help testing is needed, participate in the Server Beta User Group. See the list of [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups User Groups] for time and place.

Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.

When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes this is possible but limited to demand. A region may only be made available for a few days to share out simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down. It hasn't come back. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the test grid, the region may not be repaired until the next working day or longer.

In other cases, we may disable a region to free up host machines to test other regions with other features or problems.

We try and maintain a core area of the Preview Grid, but any region is subject to change. This also goes for the availability of the Preview Grid itself. We may need to take the entire Test Grid down for testing or upgrades. These take-downs are usually done on short notice. It is the nature of beta testing.

The best information on these changes can be obtained in ''Server Beta User Group Meetings''.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid Common Questions

2017-07-25T22:41:26Z

Nalates Urriah: /* The region I was in went down and hasnt come back up. The grid is unavailable, what do I do? */ Update & Grammer

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, it may not work. In July of 2017, it probably won't work. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi logon server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin dont look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

==I have lots of Linden Dollars here. Can I spend them how I like?==

'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==
'''Yes'''. To know when help testing is needed, participate in the Server Beta User Group. See the list of [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups User Groups] for time and place.

Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.

When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes this is possible but limited to demand. A region may only be made available for a few days to share out simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down and hasn't come back up. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the test grid, the region may not be repaired until the next working day or longer.

In other cases, we may disable a region to free up host machines to test other regions with other features or problems.

We try and maintain a core area of the Preview Grid, but any region is subject to change. This also goes for the availability of the Preview Grid itself. We may need to take the entire Test Grid down for testing or upgrades. These take-downs are usually done on short notice. It is the nature of beta testing.

The best information on these changes can be obtained in ''Server Beta User Group Meetings''.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid Common Questions

2017-07-25T22:32:20Z

Nalates Urriah: /* Will there be various tests provided that I can help test this new Preview Grid version? */ Update & Grammer

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, it may not work. In July of 2017, it probably won't work. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi logon server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin dont look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

==I have lots of Linden Dollars here. Can I spend them how I like?==

'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==
'''Yes'''. To know when help testing is needed, participate in the Server Beta User Group. See the list of [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups User Groups] for time and place.

Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.

When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes this is possible but limited to demand. A region may only be made available for a few days to share out simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down and hasnt come back up. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the software, the region may not be repaired until the next working day. On other hands, we may have to disable to free up machines to test other features. So while we try and maintain a core area of the Preview Grid, any region is subject to change. This also goes for the availability of the Preview Grid itself, it may need to be taken down for testing or upgrades-- these are usually done at short notice, and as is the nature of beta testing, you may have to download quite a few versions of the viewer during the life of an ongoing beta test.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid Common Questions

2017-07-25T22:20:00Z

Nalates Urriah: /* I have lots of Linden Dollars here. Can I spend it how I like? */ Grammer

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, it may not work. In July of 2017, it probably won't work. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi logon server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin dont look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

==I have lots of Linden Dollars here. Can I spend them how I like?==

'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==

Yes we will try and put out some tests either before or just after the Preview Grid opens to the public. Apart from doing those tests its generally a good idea just to explore the new features for the new Project/Feature in beta and see if you find any other mistakes and bugs. This also goes for other areas of the Preview Grid viewer where bug fixes have taken place.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes this is possible but limited to demand. A region may only be made available for a few days to share out simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down and hasnt come back up. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the software, the region may not be repaired until the next working day. On other hands, we may have to disable to free up machines to test other features. So while we try and maintain a core area of the Preview Grid, any region is subject to change. This also goes for the availability of the Preview Grid itself, it may need to be taken down for testing or upgrades-- these are usually done at short notice, and as is the nature of beta testing, you may have to download quite a few versions of the viewer during the life of an ongoing beta test.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid Common Questions

2017-07-25T22:13:46Z

Nalates Urriah: /* I can't log in; It's asking about checking my password for caps lock. What do I do? */ Updating to current info

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, it may not work. In July of 2017, it probably won't work. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi logon server. Try your previous password.

If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.

==I've logged on but my clothes or skin dont look correct?==

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

==I have lots of Linden Dollars here. Can I spend it how I like?==

Yes the Preview grid is designed for testing and isn't connected to the main LIVE grid ,so no Linden Dollars you spend here will reflect on your balance on the main grid. It also means you cant transfer the L$ back to your main grid account or any objects you create/buy in the Preview Grid. It also means 3rd party websites cannot be used as well as network vendors.

==Can I buy Land in Preview Grid?==

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

==I think I've found a bug but cant quite explain it, Can you help?==

Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report]. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

==Will there be various tests provided that I can help test this new Preview Grid version?==

Yes we will try and put out some tests either before or just after the Preview Grid opens to the public. Apart from doing those tests its generally a good idea just to explore the new features for the new Project/Feature in beta and see if you find any other mistakes and bugs. This also goes for other areas of the Preview Grid viewer where bug fixes have taken place.

==I have an Idea for a new feature or can you tell me about upcoming features :)?==

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].

==Can I buy more Linden Dollars using the currency exchange?==

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==

Yes this is possible but limited to demand. A region may only be made available for a few days to share out simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

==Are there other systems that wont work on the Preview Grid?==

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

==The region I was in went down and hasnt come back up. The grid is unavailable, what do I do?==

Sometimes regions will crash and may not come back up, due to the beta nature of the software, the region may not be repaired until the next working day. On other hands, we may have to disable to free up machines to test other features. So while we try and maintain a core area of the Preview Grid, any region is subject to change. This also goes for the availability of the Preview Grid itself, it may need to be taken down for testing or upgrades-- these are usually done at short notice, and as is the nature of beta testing, you may have to download quite a few versions of the viewer during the life of an ongoing beta test.

==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.

[[Category:QA Portal]]
[[Category:Quality Assurance]]

Preview Grid

2017-07-25T19:45:05Z

Nalates Urriah: /* How do I log in to Aditi? */ Update grid selection image

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is a temporary bug in Aditi login. 
If you need change your password on ADITI, you will need to contact Support.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016, 2017 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Grid_Selection.jpeg]]
*Select "'''Second Life Beta Test Grid (Aditi)'''" to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On third-party viewers a number of other grids are listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display only the name "Second Life Beta" instead of the name Aditi. This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you will have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until sort of 24 hours after your Aditi login.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20S/127/127/27
** Virtual Trade Campus SE: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20SE/86/124/34
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==
'''Outdated:''' June 2016

We have an account auto updater system of sorts in place. If you cannot log into Aditi or would like your inventory updated change your password. Then your account will be updated automatically within 24 hours. You have the control to update your accounts now. You no longer need to message a Linden for account updates to Aditi .

'''Account Update Steps'''
# Change your login password on AGNI.
#* [[Linden_Lab_Official:How_do_I_change_my_password%3F | How to change your password]]
# Wait 24 hours.
# Log into ADITI.
# Rejoice!!



'''Revised:''' June 2016

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6 AM PT. The login/out is the trigger. No need to change the password to update inventory.

Change your password regularly to protect your account. But, '''save your old password'''. Some times the Aditi login process does not update. Try your old password. (2017 bug)

If your inventory or password does NOT update, you will need to contact support for help.

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

= See Also =
* [[Preview Grid Common Questions]]
* [http://blog.secondlife.com/2008/10/23/help-us-beta-test-second-life-server-releases/ Blog Post about Beta Testing]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at Morris (192, 251, 35). These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://blogs.secondlife.com/community/technology/release?view=all Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

File:Grid Selection.jpeg

2017-07-25T19:43:24Z

Nalates Urriah: Viewer version 5 grid selection drop down

Viewer version 5 grid selection drop down

Preview Grid

2017-07-25T19:35:46Z

Nalates Urriah: /* Updating Your Account on Aditi */ added some password notes

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is a temporary bug in Aditi login. 
If you need change your password on ADITI, you will need to contact Support.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016, 2017 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Whichgrid.jpg]]
*Select "'''Second Life Beta Test Grid (Aditi)'''" to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On third-party viewers a number of other grids are listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display only the name "Second Life Beta" instead of the name Aditi. This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you will have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until sort of 24 hours after your Aditi login.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20S/127/127/27
** Virtual Trade Campus SE: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20SE/86/124/34
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==
'''Outdated:''' June 2016

We have an account auto updater system of sorts in place. If you cannot log into Aditi or would like your inventory updated change your password. Then your account will be updated automatically within 24 hours. You have the control to update your accounts now. You no longer need to message a Linden for account updates to Aditi .

'''Account Update Steps'''
# Change your login password on AGNI.
#* [[Linden_Lab_Official:How_do_I_change_my_password%3F | How to change your password]]
# Wait 24 hours.
# Log into ADITI.
# Rejoice!!



'''Revised:''' June 2016

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6 AM PT. The login/out is the trigger. No need to change the password to update inventory.

Change your password regularly to protect your account. But, '''save your old password'''. Some times the Aditi login process does not update. Try your old password. (2017 bug)

If your inventory or password does NOT update, you will need to contact support for help.

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

= See Also =
* [[Preview Grid Common Questions]]
* [http://blog.secondlife.com/2008/10/23/help-us-beta-test-second-life-server-releases/ Blog Post about Beta Testing]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at Morris (192, 251, 35). These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://blogs.secondlife.com/community/technology/release?view=all Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

Preview Grid

2017-07-25T19:30:22Z

Nalates Urriah: /* How do I log in to Aditi? */ minor additions to make current

{{Help|Viewer=*|Misc=*}}

In addition to the Second Life main grid (known as "[[Land#Agni|Agni]]") that many thousands of Residents log into each day, there is another [[Land#Grid|grid]] open to the public, known as the preview grid, or "Aditi." Aditi is where we test server software under development.

'''WARNING:''' June 2016 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is a temporary bug in Aditi login. 
If you need change your password on ADITI, you will need to contact Support.

==What We Do with the Preview Grid==

The preview grid is used for development and testing of new features and bug fixes. You will find that as you move from one region to another, you will frequently be moving to regions that are running a different version of the server software. To get the most of the preview grid, you need to know where you are.

===How do I know what version is running on the region I'm in?===
[[Image:Helpversion.jpg|right]]

Some regions have a "channel name" imprinted into the ground over and over again. If the ground texture doesn't make it obvious, look at "About Second Life" in the help menu where you will see a wealth of information about your own system, as well as about the server software running the region you are in. The image below shows you where in the help dialog to find the channel the region you're in is running. (Just to the right of that is the version.)

The most important information in the image here is "Second Life Server"; that's the channel that you're on. The version number is also important, but the biggest changes you will see are between different channels.

==Reporting Bugs or Problems==

This will vary depending on the channel of the region, and on the state of the release. If you find problems in the "Second Life Beta Server" channel before that version has been deployed to the main Second Life service, please use our [http://jira.secondlife.com Bug Tracker] to check to see if that problem has already been reported, and to report it if not. When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

In general, you will use the same procedure for problems found on regions in other channels, but sometimes those channels are being used for a focused test by other developers.

==What is on the Preview Grid==
[[File:Aditi image.jpeg|200px|thumb|right|A map from Aditi]]

Aditi has usually about 120 regions (sims). Some of them share the same name and coordinates with regions on the main grid (usually from [[Sansara]]). Some regions are special and used for testings and have different names. Access is sometimes denied in part of the sims. Usually, when you login first time to Aditi, you will start at Waterhad hidden lakes telehub (looks exactly like Waterhad on the main grid). Preview grid has a lower population density.

We will be using Aditi for beta testing of the next server version, but we will also be using it for early previews of software that isn't going to be on Second Life right away, and for some specific public testing of bug-fixes being worked on by some teams of developers.

The regions on Aditi are divided into different channels. There will always be two core channels:

* '''Second Life Production Server''' : this has the same version of the software as is running on the main Second Life hosts. This exists for purposes of comparison. Sometimes, it will have the *previous* release, right after a new server has been deployed to Second Life.

* '''Second Life Beta Server''' : this channel is designated for the version of the server we're planning on next deploying to Second Life in a rolling restart. Generally, after a new server version is deployed to Second Life, it will be at least a few days before the next beta version goes out to Aditi.

In addition, there will sometimes be other channels for specific tests and/or early betas of upcoming features.

==How do I log in to Aditi?==

'''WARNING:''' June 2016, 2017 - If you are a new user and have never logged into ADITI, you will need to contact Support to gain access. This is supposed to be a temporary bug in Aditi login.

You can use the same Second Life viewer you already use to log into Second Life. At the login screen, hit {{KeyCombo|ctrl=*|shift=*|G}}. At the bottom of the screen to the right of the "Log In" button, you will see a dropdown menu that allows you to select the grid that you want to log in to:
*[[Image:Whichgrid.jpg]]
*Select "'''Second Life Beta Test Grid (Aditi)'''" to log into the Test Grid. To return to the Main Grid select "'''Second Life Main Grid (Agni)'''" at your next login. (On third-party viewers a number of other grids are listed in this dropdown.)

There are other SL internal development grids which are not available for public access. Some viewers list them. Unless your last name is Linden, you won't be able to log into them.

Some viewers display only the name "Second Life Beta" instead of the name Aditi. This is the case for the Firestorm viewer. Preview Grid, Second Life Beta Grid, Test grid, and Aditi are the same grid.

{{note|Starting with Viewer version 2.6.0, you will need to go to the Me->Preferences->Advanced menu and enable "Show Advanced Menu" before the above will work.

The key combination works in versions 5+ without having to change any settings.}}

Once you do log into Aditi, you will have all of the inventory that you have on Main Grid (Agni). However, in subsequent logins to Aditi new items acquired in the Second Life Main Grid (Agni) will not be available to your Aditi account until sort of 24 hours after your Aditi login.

'''IN NO EVENT''' will you be able to transfer money or objects back from the Preview Grid for use in the Main Second Life Grid (Agni).

== Uploading Mesh on Aditi ==
You must accept the IP Terms specifically for Aditi, even if you have already accepted the terms on the Main grid. 
The Aditi IP Terms agreement can be found here: https://secondlife.aditi.lindenlab.com/my/account/ip/accept.php 
You do not need to have payment information on file to upload mesh on Aditi.

== Using Web Profiles on Aditi ==
[[Web profiles]] are available on Aditi with a bit of tweaking. To test web based profiles in the Viewer (2.5+) on ADITI, the WebProfileURL debug setting needs to be changed before logging in to the Viewer. You have two ways of doing this:
* The debug setting can be accessed via Advanced->Debug Settings. Change the value to https://my-demo.secondlife.com/. This process will be automatic once login.cgi has been updated.
* You can invoke your viewer with the following executable parameter:
** --set WebProfileURL "https://my-demo.secondlife.com/"
** Removing this variable or setting it to "https://my.secondlife.com/" will set it back to use the AGNI based profiles
* Before logging back into AGNI remove this variable.
* This is Aditi , so things might be borked. Please bear with us.

== Using Marketplace on Aditi ==
The Marketplace supports Beta testing on Aditi! All Merchants will have access to this grid for Beta testing, but will only be able to test purchasing items using L$, since Aditi is not set up to test out other payment methods.

In order to participate in Beta testing, you just need to login to the Aditi grid using your viewer of choice. Your account should automatically be set up and you should receive L$50,000 to start.

Nothing that happens on the test grid (Aditi) has any effect on your avatar, inventory, L$, or marketplace listings on the main grid (Agni). Objects, inventory and L$ on the Beta grid may be damaged by bugs, be removed, or disappear at any point during Beta testing.

To access functions on the Beta grid:

* Grid: Aditi (see [http://wiki.secondlife.com/wiki/Aditi#How_do_I_log_in_to_Aditi.3F this section] for more details)
* Marketplace.com: [https://marketplace.aditi.lindenlab.com https://marketplace.aditi.lindenlab.com] (NOTE: you may see old listings, which were migrated from production when Aditi was set up. Changes made to these listings will not have an impact on production.)
* Magic Boxes for Aditi: [https://marketplace.aditi.lindenlab.com/stores/75 https://marketplace.aditi.lindenlab.com/stores/75]
* Secondlife.com: [http://secondlife.aditi.lindenlab.com/ http://secondlife.aditi.lindenlab.com/]
* If no region is specified for the Beta, you can try one of the following regions:
** Virtual Trade Campus South: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20S/127/127/27
** Virtual Trade Campus SE: secondlife://Aditi/secondlife/Virtuatrade%20Campus%20SE/86/124/34
* Note that you may need to accept a security exception to complete a purchase using L$. Since this is a test web site, no actual sensitive information will be passed, so it is safe to do on the Aditi web site.

If you find a problem or have a suggestion, first try it out on Production before filing a JIRA. See the wiki instructions for general help on filing a JIRA, or take the following steps to file a Marketplace Issue:

# Go to https://jira.secondlife.com
# Search to see if your issue has already been reported. (These wiki instructions will help)
# Create an Issue in the “BUG” project
# Fill in summary and description, including steps to reproduce the problem, and if you were able to try it out on Production.
# Fill in the component as “Marketplace-Beta” if you do not see the problem in Production, or ayou re not sure if it appears in Production. If you see the problem in Production, use the “Marketplace” component.
# Specify the environment (region, viewer version, etc).
# Submit the issue.

== Updating Your Account on Aditi ==
'''Outdated:''' June 2016

We have an account auto updater system of sorts in place. If you cannot log into Aditi or would like your inventory updated change your password. Then your account will be updated automatically within 24 hours. You have the control to update your accounts now. You no longer need to message a Linden for account updates to Aditi .

'''Account Update Steps'''
# Change your login password on AGNI.
#* [[Linden_Lab_Official:How_do_I_change_my_password%3F | How to change your password]]
# Wait 24 hours.
# Log into ADITI.
# Rejoice!!



'''Revised:''' June 2016

Inventory updates are now a process that sync's your AGNI (main grid) inventory into your ADITI inventory. No overwrite or loss of ADITI inventory as previously.

Once you login and off, your inventory will re-sync next at about 6AM PT. The log in/out is the trigger. No need to change password to update inventory. Change your password regularly to protect your account.

If your inventory does NOT update, you will need to contact support for help.

== Regions on Aditi ==

Aditi has limited capacity, so regions are frequently taken offline in order to make room for regions with more interesting test cases. See [http://aditi.coreqa.net/gridtool.php this page] for the status of several Aditi regions.

= See Also =
* [[Preview Grid Common Questions]]
* [http://blog.secondlife.com/2008/10/23/help-us-beta-test-second-life-server-releases/ Blog Post about Beta Testing]
* [[Beta Server Office Hours]] are held ''on the preview grid'' at Morris (192, 251, 35). These are to discuss beta testing of the next upcoming release of Second Life; when there is not a release pending, we will discuss general SVC issues listed in the JIRA.
* The [https://blogs.secondlife.com/community/technology/release?view=all Release Team blog] has discussions about rolling restarts, server release beta testing in general, and specific versions of the server that are about to be released. Also see the archived [http://forums-archive.secondlife.com/348/1.html Server Deploy Forums] for updates before February 2010.

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]
[[Category:QA_Portal]]

Mesh/Mesh Asset Format

2017-06-28T17:57:47Z

Nalates Urriah: Fix image

{{Navbox/Mesh|tech}}
[[File:Drongle-Mesh-Format.jpg|left|Click to Enlarge]]
== Overview ==
This document is a specification of the mesh asset format used by Second Life. At its highest level, a mesh asset is a collection of data blocks spread across a file. The sizes, locations, and types of the data elements are described in the header at the beginning of the file. This document will describe the format of the header and each of the data block types it may reference.

== Header ==
The header is an uncompressed, binary encoded LLSD map containing the following elements:

=== Versioning and Creator Information ===
* "version" -- integer -- A version number for the entire asset, filled in by simulator post-import. Three least significant digits are reserved for the minor version, with major version changes indicating a format change that is not backwards compatible and should not be parsed by viewers that don't specifically support that version. For example, if the integer "1" is present, the version is 0.001. A viewer that can parse version 0.001 can also parse versions up to 0.999, but not 1.0 (integer 1000).
* "creator" -- UUID -- agent id of the agent that uploaded the asset, filled in by simulator
* "date" -- LLDate (as LLSD, seconds since epoch UTC) of upload, filled in by simulator

=== Level of Detail ===
Up to four level of detail blocks may be specified. Level of detail block names are:
* "high_lod" -- Highest level of detail mesh for this asset, MUST be provided
* "medium_lod" -- Optional, medium level of detail
* "low_lod" -- Optional, low level of detail, must NOT be present if "medium_lod" is absent
* "lowest_lod" -- Optional, lowest level of detail, must NOT be present if "low_lod" is absent
 
Each level of detail entry must contain the following elements:
* "offset" -- integer -- the offset (in bytes) of the level of detail block in the asset starting from the end of the header
* "size" -- integer -- the size (in bytes) of the level of detail block

=== Physics ===
Each physics entry must contain a "hash" for validation purposes. The hash is filled in by the simulator at the time of upload and used for every subsequent load to verify that the asset is valid. Each of these entries must also contain an "offset" and "size" as described by the "Level of Detail" section above. There are four physics data blocks:
* "physics_mesh" -- Optional, a mesh representing the physical shape of this asset
* "physics_convex" -- Required, a single convex hull encompassing the entire mesh asset plus an (optional) set of convex hulls (known as a convex decomposition) for more detailed collisions. If the "physics_convex" data block contains such a decomposition, "physics_mesh" MUST be absent, as it will never be used.
* "physics_havok" -- Filled in by simulator at upload time, contains some cached data specific to Havok to improve load time performance on the simulator.
* "physics_cost_data" -- Data needed to determine the physics cost of this asset for any given scale -- contains a single LLMatrix3 ("mesh") in LLSD format defining mesh physics cost constants if a mesh is used.

=== Skin ===
A "skin" block may be present and must contain an "offset" and "size" as described in the Level of Detail section above. See below for details.

== Mesh Level of Detail Block ==
Each level of detail block is a gzip'd binary encoded LLSD list of submeshes. Each submesh will map to a "face" in Second Life, and each level of detail MUST have the same number of submeshes. Each level of detail must have a lower triangle count than any higher level of detail. Each submesh contains the following fields:
*"NoGeometry" -- optional, boolean, must be true -- If present, there is no geometry for this submesh. This submesh is just a placeholder to let the simulator/viewer know that there is a texture entry for this submesh with no geometry at this LoD. No additional fields may be specified if "NoGeometry" is present.
* "Position" -- required, LLSD byte array containing 16-bit unsigned position values (6 bytes per position).
* "PositionDomain" "Min"/"Max" -- optional, LLSD vector3 pair specifying domain of position values (domain is presumed to be [-0.5, 0.5] if "PositionDomain" is not specified). Domain must be within [-0.501, 0.501].
* "Normal" -- optional, LLSD byte array containing 16-bit unsigned normal values ([-1.0, 1.0] domain, not necessarily unit normals). Must be the same length as "Position" array.
* "TexCoord0" -- optional, LLSD byte array containing 16-bit unsigned texture coordinate values (2 dimensional, 4 bytes per texture coordinate). Must have the same number of texture coordinates as there are position values.
* "TexCoord0Domain" "Min"/"Max" -- required if "TexCoord0" is present, vector2 pair denoting domain to unpack 16-bit texture coordinate values into.
* "TriangleList" -- required, LLSD byte array containing 16-bit unsigned vertex indices. Must contain at least one reference to every vertex position and must NOT contain indices larger than the number of vertex positions. No single triangle in the list may reference the same vertex twice (no degenerate triangles).
* "Weights" - required if "skin" block is present in header. LLSD byte array containing joint influences.

=== Vertex Weight Encoding ===
Each weight entry corresponds to a position in the Position array. Each entry may contain up to 4 influences. Each influence is defined as a 8-bit unsigned joint index followed by a 16-bit unsigned weight value (least significant byte first). A joint index of “0xFF” indicates there are no more influences for this entry. Other than 0xFF, no joint index may have a value >31. If 4 influences have been read for the current entry, it is assumed there are no more influences for this entry.
 
 

For example, an entry denoting weights to joints 2 and 3 would contain the values: 
<code>
0x02 0xWWWW 0x03 0xWWWW 0xFF
</code>
 
Where 0xWWWW represents some arbitrary weight value. An entry denoting weights to joints 1, 2, 3, and 5 would contain the values:
 
<code>
0x01 0xWWWW 0x02 0xWWWW 0x03 0xWWWW 0x05 0xWWWW
</code>
 
No terminating joint index is needed when 4 values are specified. The number of joint influence entries must match the number of positions from the "Position" array above.

== Skin Block ==
The skin block may optionally alter all or part of the default Second Life skeleton. A partial joint list will contain a subset of these joints: ''mPelvis, mTorso, mChest, mNeck, mHead, mCollarLeft, mShoulderLeft, mElbowLeft,'' ''mWristLeft, mCollarRight, mShoulderRight, mElbowRight, mWristRight, mHipRight, mKneeRight, mFootRight,''
''mHipLeft, mKneeLeft, mFootLeft'' where a full avatar replacement will contain and reference all of these joints.

The skin block is a gzip'd binary encoded LLSD map with the following entries:

* "joint_names" -- joint name list for this skin. Will contain joint names from the above list.
* "bind_shape_matrix" -- matrix that transforms from model space to world space. One per skin.
* "inverse_bind_matrix" -- matrix that transforms from skin local space(world space) to joint local space. One per joint having influences.
* "alt_inverse_bind_matrix" -- optional, if joint offsets are used then the alternate bind matrix will contain translational information that will override the default Second Life skeleton. Rotational and scaling components are at this moment, unused.
* "pelvis_offset" -- optional, used to provide a pelvis fixup for avatar rigs that alter the default Second Life skeleton.

== Physics Mesh Block ==
A physics mesh block is the same as a Level of Detail block above, but with the additional constraint that it must not contain any degenerate triangles at 0.5x0.5x0.5 scale as defined by the function ll_is_degenerate in llfloatermodelpreview.cpp.

== Physics Convex Block ==
This block define a single convex hull in "BoundingVerts" and a list of convex hulls in "HullList" and "Positions". Setting the physics shape type of a mesh object to "Prim" will use (in order of preference) the "HullList", the "physics_mesh" level of detail, or the "BoundingVerts" as the physical shape of the object.
* "HullList" -- optional, LLSD byte array, list of U8's indicating the number of points in each hull. Here, '0' means 256 points.
* "Positions" -- required if "HullList" is present, LLSD byte array, list of U16's of hull points -- decompress to domain specified by "Min"/"Max". Must contain as many points as the sum of points denoted by "HullList"
* "BoundingVerts" -- required, LLSD byte array, list of U16's of points in single convex hull approximation of entire shape -- decompress to domain specified by "Min"/"Max"
* "Min"/"Max" -- optional, LLSD vector3 pair, domain to unpack position values into. If unspecified, domain is presumed to be [-0.5, 0.5].

 
"HullList" and "Positions" must NOT be present if header contains a "physics_mesh" entry.

== Physics Havok Block ==
Filled in and used only by simulator.

== Physics Cost Data ==

Inventory loss

2017-06-07T03:12:22Z

Nalates Urriah: /* Shared or deeded to group */ Fix Thumb

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering Type > Surface Patch (or Ctrl-Alt-Shift-5).
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:SurfacePatch.JPG|Viewer Version 5.0.6 - Menu Path]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|none]]

===Beacons===

Often, an object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* In the top menu go to '''World''' > Show > Beacons

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

[[Image:Becons.JPG|Viewer Version 5.0.6 - Menu Beacons]]

There is an option in BEACONS panel that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution. Notice the slider near the top.



===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-07T03:10:53Z

Nalates Urriah: /* Beacons */ Fix Thumb image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering Type > Surface Patch (or Ctrl-Alt-Shift-5).
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:SurfacePatch.JPG|Viewer Version 5.0.6 - Menu Path]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|none]]

===Beacons===

Often, an object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* In the top menu go to '''World''' > Show > Beacons

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

[[Image:Becons.JPG|Viewer Version 5.0.6 - Menu Beacons]]

There is an option in BEACONS panel that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution. Notice the slider near the top.



===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

File:Becons.JPG

2017-06-07T03:05:37Z

Nalates Urriah: Viewer Version 5.0.6 - Menu Path to Beacons

Viewer Version 5.0.6 - Menu Path to Beacons

Inventory loss

2017-06-07T02:46:07Z

Nalates Urriah: /* Invisible objects */ Fix thumb image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering Type > Surface Patch (or Ctrl-Alt-Shift-5).
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:SurfacePatch.JPG|Viewer Version 5.0.6 - Menu Path]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-07T02:44:42Z

Nalates Urriah: /* Locate items lost underground */ Update image to viewer 5.0.6

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering Type > Surface Patch (or Ctrl-Alt-Shift-5).
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:SurfacePatch.JPG|Viewer Version 5.0.6 - Menu Path]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

File:SurfacePatch.JPG

2017-06-07T02:43:06Z

Nalates Urriah: Viewer Version 5.0.6 - Menu Path to Surface Patch

Viewer Version 5.0.6 - Menu Path to Surface Patch

Inventory loss

2017-06-07T02:35:33Z

Nalates Urriah: /* Locate items lost underground */ Repair thumb

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-07T02:34:32Z

Nalates Urriah: /* Select Only My Objects */ Repair thumb

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-07T02:32:56Z

Nalates Urriah: /* Use the Mini-Map to locate your objects */ Repair thumb problem

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-07T02:31:38Z

Nalates Urriah: /* Recent Items */ Replace broken image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-07T02:29:49Z

Nalates Urriah: /* Inventory Filters */ Remove broken image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.



==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-07T02:27:53Z

Nalates Urriah: /* Inventory Filters */ Replace-Update Inventory Filters image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Filters.JPG|center|frame|Viewer Version 5.0.6 - Inventory Filters]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.

[[Image:Inventory_Window_-_File_Menu_-_Reset_Filters.png|thumbnail|none]]

==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

File:Filters.JPG

2017-06-07T00:51:38Z

Nalates Urriah: Viewer Version 5.0.6 - Inventory Filters

Viewer Version 5.0.6 - Inventory Filters

Inventory loss

2017-06-07T00:32:44Z

Nalates Urriah: /* Did the objects vanish after being returned? */ Replace broken image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:ExampleCoalesce.jpg|center|frame|Viewer Version 5.0.4]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Inventory_window_-_File_menu_-_highlight_relevant_menu_items_-_Show_Filters.png|thumbnail|none]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.

[[Image:Inventory_Window_-_File_Menu_-_Reset_Filters.png|thumbnail|none]]

==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

File:ExampleCoalesce.jpg

2017-06-07T00:30:26Z

Nalates Urriah: Shows the Coalesced Item Icon

Shows the Coalesced Item Icon

Inventory loss

2017-06-06T23:09:20Z

Nalates Urriah: /* Inventory Item Count */ fix poor formatting

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |center|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:Inventory_window_-_show_Coalesce_and_non-coalesce_objects.png|thumbnail|none]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Inventory_window_-_File_menu_-_highlight_relevant_menu_items_-_Show_Filters.png|thumbnail|none]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.

[[Image:Inventory_Window_-_File_Menu_-_Reset_Filters.png|thumbnail|none]]

==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-06T22:58:39Z

Nalates Urriah: /* Inventory Item Count */ Replace broken image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:InvCount.JPG |left|frame|Viewwer Version 5.0.4]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:Inventory_window_-_show_Coalesce_and_non-coalesce_objects.png|thumbnail|none]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Inventory_window_-_File_menu_-_highlight_relevant_menu_items_-_Show_Filters.png|thumbnail|none]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.

[[Image:Inventory_Window_-_File_Menu_-_Reset_Filters.png|thumbnail|none]]

==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-06T22:55:21Z

Nalates Urriah: /* Region issues */ Replace image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login.JPG|frame|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:Inventory_Item_Count.png|thumbnail|none]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:Inventory_window_-_show_Coalesce_and_non-coalesce_objects.png|thumbnail|none]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Inventory_window_-_File_menu_-_highlight_relevant_menu_items_-_Show_Filters.png|thumbnail|none]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.

[[Image:Inventory_Window_-_File_Menu_-_Reset_Filters.png|thumbnail|none]]

==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-06T22:52:45Z

Nalates Urriah: /* Check the Inventory Window Lost and Found Folder */

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|frame|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login_screen%2C_Sandbox_Newcomb.png|thumbnail|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:Inventory_Item_Count.png|thumbnail|none]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:Inventory_window_-_show_Coalesce_and_non-coalesce_objects.png|thumbnail|none]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Inventory_window_-_File_menu_-_highlight_relevant_menu_items_-_Show_Filters.png|thumbnail|none]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.

[[Image:Inventory_Window_-_File_Menu_-_Reset_Filters.png|thumbnail|none]]

==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

Inventory loss

2017-06-06T22:51:33Z

Nalates Urriah: /* Check the Inventory Window Lost and Found Folder */ Add new image

{{KBmaster}}

'''See also:'''

* [[Inventory_Introduction|Introduction]]
* [[Inventory_Letters_and_Recovery_Steps|Inventory Letters]]

This page contains a complete list of steps you can follow to recover any inventory that is missing and is recoverable. These steps are used by different inventory letters, each letter specific to the type of loss that occurred.

==COMMON SOLUTIONS==

===Clearing Second Life's cache===
'''WARNING:''' Clearing the main cache is the last resort step. Avoid clearing the main cache whenever possible.

Second Life uses hard drive space on your computer to store data, including a list of items in your inventory. The main cache and the inventory list are separate caches. If the main cache becomes corrupted, very rare, your Viewer may have trouble rendering items, but they generally appear in the inventory list. If the inventory list did not completely fetch, became corrupted, or otherwise failed, items in your inventory may erroneously appear to be missing. In many cases, your items are not lost and will reappear after you fix the correct cache:

# '''Clearing Inventory List Cache''' Windows
# Open viewer, login, open Preference (Ctrl-P)
# Find the location of your cache in the ''Cache Location'' box
# Teleport to a deserted and empty region (Furball, Pooley, etc)
# Log off closing the viewer
# Open your '''File Explorer''' and navigate to the cache location
# Find a file named with a long alpha-numeric number (UUID) followed by '''.inv.gz'''
## The number is your avatar's UUID. If you have more than one avatar, you should figure out which file belongs to the problem avatar
## If you logged in to get the cache location, check date and time as the most recent date will be the right file
# Delete or rename the .inv.gz file
# Open the viewer to log into your Last Location, the deserted, empty region
# Make sure the region is deserted. More than 1 or 2 other avatars can slow or cause this process to fail
# Open your inventory and allow the viewer to reload your inventory.
# Do NOT teleport out. Stay in the region until your inventory is loaded.

[[File:CacheLoc.JPG|frame|Preferences->Advanced - Viewer version 5.0.4]]

If the above fails, visit the SL Forum and ask for help in the Answers section. The response in the forum is usually faster than filing a trouble ticket. However, some inventory problems require help from the Linden Support team. People on the forum can advise you on when to file a trouble ticket to reach Support.

# '''Clearing Main Cache'''
# Go to '''Edit > Preferences''' on the menu bar
# Click the '''Advanced''' tab
# Click the '''Clear History''' button
# Exit Second Life
# Log back into Second Life
# Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

* For reference and debug, consult [[Clear_Cache]]

===Check the Inventory Window Lost and Found Folder===
Sometimes items get returned to the Lost & Found folder of your Inventory. If you can't find an inventory item be sure to check there:

[[Image:LostnFound.JPG|left|Viewer Version 5.0.4]]

===Object Missing From Database Error Message===

If you get an "Object Missing From Database" error message when you rez an item from your inventory then sometimes the system notices this error and is able to automatically recover your missing object. However, in order to see if Second Life was able to recover your missing object, you will need to wait one hour, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the item has reappeared.
[[Image:Object_is_missing_from_database.png|none]]

===Region issues===

The Region you are in may be experiencing technical difficulties, especially in high traffic areas. This behavior can prevent you from rezzing items from your inventory. If you are unable to escape to another Region, exit Second Life and log back into a different Region:

# Go to '''Edit > Preferences''' on the menu bar
# Click the '''General''' tab
# Turn on the option '''Show Start Location on Login Screen'''
# Exit Second Life
# Launch Second Life, but don't connect yet
# Enter '''Sandbox Newcomb''', or another known Region name, into '''Start Location'''
# Click '''Connect'''

Try to find a Region with a low Traffic score and relatively few objects- such Regions generally experience less strain, and are less likely to exhibit symptoms like inventory loss.

[[Image:Login_screen%2C_Sandbox_Newcomb.png|thumbnail|none]]

==PERCEIVED INVENTORY LOSS==

Sometimes it may ''appear'' that you have lost part of your inventory because outside forces can prevent Second Life from displaying your inventory properly. Remember: [[#COMMON SOLUTIONS|common solutions]] and [[#SEARCH TECHNIQUES|search techniques]] can often solve a case of perceived inventory loss!

===Connectivity problems===

An unstable Internet connection can lead to apparent inventory loss in Second Life. High packet loss may cause your inventory to be unable to retrieve a complete list of items from Second Life’s servers. Wireless and satellite connections are unsupported for this reason, and other types of connectivity may yield similar results.

There may be a temporary problem with Second Life or your connection to the Internet. If the list of items in your Inventory usually loads without incident, temporary inventory loss may go away within 24 hours. In addition, clear your cache as described in [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.

===Inventory Item Count===

The Item Count in the Inventory Window is not always precise. It represents the number of items that have been successfully downloaded to your Viewer. Thus, if the number changes does not mean you have actually lost or gained inventory items. If you notice the number has dropped significantly and the Viewer has finished fetching your items then try [[#Clearing Second Life's cache| Clearing Second Life's cache]], logout and then log back in and look in your Inventory Window to see if the items have reappeared.
[[Image:Inventory_Item_Count.png|thumbnail|none]]

==SEARCH TECHNIQUES==

===Did the objects vanish after being returned?===

The [[Help:Coalesce|Coalesce]] feature may cause confusion by making it appear that objects have vanished instead of being returned to your inventory. When a group of objects gets returned, they are merged into a single, coalesced object. This object is then placed back into your inventory, in your Lost and Found folder. This happens when you or the owner of a parcel returns objects to owner. If it is group owned land then if you were the previous owner you will receive the coalesced objects in your lost and found.

For example, imagine you have a living room. Inside the living room there is a television, coffee table, sofa, rug and a remote control. Then, by accident, everything is returned! To locate the returned objects, you search through your inventory, but after searching, the only object you can locate is the remote control. Where did everything else go? The television, coffee table, sofa and rug have been merged with the remote control. Simply drag the remote control from your inventory onto the ground everything else that was returned with the remote control should appear.

'''Trivia:''' Icons are used to represent different types of items in your inventory. The icons used for objects and coalesced objects are similar, but different. The object has an icon that looks like a cube, the coalesced object has an icon that looks like a stack of cubes.

[[Image:Inventory_window_-_show_Coalesce_and_non-coalesce_objects.png|thumbnail|none]]

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

* Click the '''Inventory''' button
* In the '''Inventory''' window, go to '''Sort''' > '''By Date'''
* Locate the '''Lost and Found''' folder
* From top to bottom, work through the list of objects, dragging each coalesced object onto the ground until you locate the missing objects. Alternatively, look for coalesced objects with the same or similar dates as when you lost your

===Inventory Filters===

The '''Filters panel''' in your Inventory window contains a list of different inventory types. To learn how to use the Filters panel, follow the steps below:

* Click the '''Inventory''' button
* Inside the '''Inventory''' window, choose '''File''' > '''Reset Filters '''
* Choose '''File''' > '''Show Filters'''

[[Image:Inventory_window_-_File_menu_-_highlight_relevant_menu_items_-_Show_Filters.png|thumbnail|none]]

Here, we make adjustments so that we only view Objects in the search results:

* Click the '''None''' button to turn off all filtering type options
* Go back and turn on the '''Objects''' option

[[Image:Filters_panel_-_hilight_Objects_option.png|thumbnail|none]]

To view objects placed into your inventory within the last 7 days:

* Enter "7" into '''Days Ago'''
* Press the '''Enter''' key

[[Image:Filters_panel_-_Days_ago.png|thumbnail|none]]

To find your own filtering style, experiment with the options in the Filters panel. '''If you ever need to reset all options back to their defaults''', simply go to '''File''' > '''Reset Filters'''.

[[Image:Inventory_Window_-_File_Menu_-_Reset_Filters.png|thumbnail|none]]

==OTHER TIPS & TRICKS==
===No Copy Objects===

No Copy objects will be deleted from your inventory when rezzed or transferred to another Resident. Unlike Copy objects where a copy will remain in your inventory.

[[Image:(no_copy)_item.png|none]]

===Recent Items===

The Inventory Window Recent Items allows you to see objects that have been received or edited since the last time you logged off. This is useful for finding objects.
[[Image:Recent_Items.png|thumbnail|none]]

===Use the Mini-Map to locate your objects===

The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.

'''Can I resize the Mini-Map?'''

* Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

'''Can I zoom in on the Mini-Map?'''

* Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map's default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.

'''What do the different colors mean?'''

* Cyan (light blue) represents your objects
* Pink represents objects deeded to a group of which you are a member
* Gray represents objects that belong to other Residents

[[Image:Mini map.png|thumbnail|none]]

===Select Only My Objects===

The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident's objects.

* Go to Tools > Select Only My Objects on the menu bar
* Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.

[[Image:Tools menu select only my objects.png|thumbnail|none]]

===Locate items lost underground===

Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.

* First, hide the ground in Second Life: Activate the [[advanced menu]] on the menu bar by pressing {{KeyCombo|ctrl=*|alt=*|shift=*|D}}. Then, choose Advanced > Rendering > Type > Surface Patch.
* Press {{Keypress|Esc}} a couple times to deactivate any open windows and close the chat box
* Hold down the {{Keypress|Alt}} key and press Page Up ({{Keypress|PgUp}}) or Page Down ({{Keypress|PgDn}}). This allows you to rotate your camera, locating any of your objects that may be buried underground.

[[Image:Client menu hide surfacepatch.png|thumbnail|none]]

===Invisible objects===

It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.

* Go to '''Advanced > Highlighting and Visibility > Highlight Transparent'''

[[Image:AdvancedMenuHighlighting.png|thumbnail|none]]

===Beacons===

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

* Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the '''Render Beacons''' option is enabled. This draws crosshairs over any beacons, making them easier to locate.

* Go to '''View > Beacons Always On (Ctrl-N)''' on the menu bar

[[Image:View menu show beacons.png|thumbnail|none]]

There is an option in Preferences that increases the line width used for beacons, making them easier to view. This is especially useful when Second Life is displayed at a high resolution.

* Go to Edit > Preferences on the menu bar
* Click the Adv. Graphics tab
* Enter "2", or another value, into Debug Beacon Line Width
* Click OK

===Request a replacement===

Many vendors understand that items may be lost by accident or as the result of an unfortunate circumstance. If recovery efforts fail, contact the vendor and request a replacement.

===How many items are in your inventory?===

Keeping your inventory tidy is always a good idea. If your inventory has more than 10,000 items, the list of items in your Inventory may fail to load in a timely fashion. To make sure your inventory loads quickly and properly, go through the list of items in your inventory and remove any items no longer needed.

==COMMON CAUSES OF INVENTORY LOSS==

===Inventory offers declined while in Busy Mode===

Any inventory offers to your avatar ''from another avatar'' while in Busy Mode are automatically declined. To locate items that have been declined, search your '''Trash''' folder; these declined inventory offers go to your Trash. Inventory offers ''from scripted objects'' (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

===Is a friend allowed to modify your objects?===

Friends who have modify rights to your objects can move them around, possibly to a location where someone may return or delete them. Modify rights also allow friends to take copies of objects that are transferable. When a friend with modify rights tries to copy an object that can't be copied but is transferable, they take ownership of the object.

===Land owned by a Resident===

A Resident who owns a parcel of land can return or delete any objects placed onto their land. Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Land deeded to a group===

Any group member with the ability to return objects can return or delete objects placed on group-owned land. Typically, Owners and Officers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

===Shared or deeded to group===

Any object that is shared or deeded to group can be manipulated or possibly taken by group members with the "Manipulate (move, copy, modify) group-owned objects" ability. Typically, Owners and Officers of a group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

[[Image:Group abilities manipulate.png|thumbnail|none]]

===Private Regions===

Any objects located on a Private Region (a Region owned by a Resident) can be returned by the Region owner or an Estate Manager. Second Life sends notifications when objects are returned.

===Autoreturn===

Any objects not owned by the land owner, or not set to the group to which the land is deeded, will be returned after a set time limit if autoreturn is enabled.

===Decrease in available prims===

The number of primitives a land parcel supports is calculated by the total square meters of land owned by a Resident or group in a Region. If the total square meters of land decreases, the parcel may no longer support the primitives on the land, resulting in the return of any excess objects.

: '''Example:''' John Doe owns two parcels of land in a region. Each parcel of land is 512 square meters. The total square meters of land owned by John Doe is 1024 square meters. Normally, 512 square meters of land supports 117 primitives and 1024 square meters of land 234 primitives. John Doe can place all 234 primitives on one of his parcels. However, if John Doe deeds one of these parcels to a group or sells it to another resident, the existing parcel will only support 117 primitives. Any extra primitives will be returned.

===Inventory accidentally placed into an object===

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If you drag them from the Inventory window onto an inworld object, they will be placed into that object. An object can be placed into an inworld object if the CTRL key is pressed while dragging an object from the Inventory window onto the inworld object.

To see the contents of an inworld object, and possibly locate any inventory accidentally placed into it, right click the object and choose '''Edit'''. Then, in the Edit window, click the '''Contents''' tab.

===Items accidentally given to another avatar===

It is possible your items may have been given to another Resident by mistake. There are two ways this can happen: If the items are dragged from your Inventory window onto an avatar inworld, or if the items are dragged from your Inventory window onto someone else's profile window.



==ACTUAL INVENTORY LOSS==

===Inventory never received===

A malfunction or region issues may cause a scripted vendor to fail to deliver purchased items. Unfortunately, there is nothing Second Life Support can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that you never received your purchase. If you are unsure who to contact, you may look at your transaction history:

* Visit http://www.secondlife.com/account/transactions.php

===Loss of objects as the result of a Region crash===

Recently rezzed objects that are missing after a Region crash have likely been lost. A Region rolls back to a previously saved state when it recovers from a crash. Sadly, anything lost as the result of a Region crash cannot be recovered.

==SUPPORT==

The steps above can often recover inventory that appeared lost. If you have a Premium account, you may also submit a case to Support [http://secondlife.com/support here]. Please be aware that while we cannot generally recover lost inventory, having the details of your inventory loss can help us correlate our statistics and lead us to the root causes of inventory loss more quickly. Please be sure to include the following information in the support ticket:

* What were you doing when your inventory item(s) were lost?
# [ ] Nothing, items disappeared from my inventory and item count is lower.
# [ ] Items were auto-returned from parcel but I never received them.
# [ ] Item was purchased from a vendor but I never received it.
# [ ] Item was taken from land INTO my inventory when it disappeared.
# [ ] Item was being taken OUT of inventory (rezzing into world) when it disappeared.
# [ ] Item was given TO another avatar who never received it.
# [ ] Item was being received FROM another avatar but I never received it.
# [ ] I was wearing the an item/attachment when it disappeared.
# [ ] I was attaching or detaching an item/attachment when it disappeared.
# [ ] The item was sitting on my land when it disappeared.
# [ ] Other, please describe.

* How many items did you lose?

* What were the names of the items? Just list the top 3 using their exact names if possible.

* How many items do you have in your inventory now? Bring up the inventory window and look at the top of the window. If not visible then click on the "Recent Items" tab to see.

* Did folders disappear and if so what were their names?

* When did this happen (using Linden World Date/Time)?

* What region did this occur in?

* Were anything happening shortly prior or when you lost your items including:
# [ ] Lots of lag
# [ ] Viewer crash
# [ ] Region Crash
# [ ] Manual region rollback
# [ ] Rolling restart
# [ ] Second Life Grid problems
# [ ] Teleporting
# [ ] Region crossing
# [ ] Other, please describe

* What type of item was this?
# [ ] Scripted object
# [ ] Non-scripted object
# [ ] Clothing
# [ ] Gesture
# [ ] Texture or image
# [ ] Script
# [ ] Animation
# [ ] Landmark
# [ ] Notecard
# [ ] Bodypart
# [ ] Sound

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