Second Life Wiki - User contributions [en]

User:Rand Linden/Archive

2012-04-06T18:58:10Z

Rand Linden:

{{Archive}}

==Current projects==

Pathfinding:
* [[Template:Pathfinding Nav]]

Other:
* [[Template:Needs Retranslation]]
* [[Map API/SLurl Technical Details]]
* [[User:Rand Linden/Resources]]
* [[Widget:Iframe]]
* [[Hiding avatars and restricting avatar sounds]]
* [[Lighting and shadows]] - '''Moved to Lithium'''.
* [[Knowledge Base Translated Titles]]
* [[Mesh Viewer Help Localization]]

KB Landing Page:
* [[Widget:HoverText]]
* [[User:Rand Linden/KB Landing Page]]
* [[Template:Positioned Text]]

===Wiki cleanup===

* [[EKB Box]]
* [[Linden Lab Official:Policies]]
* [[Special:DeleteBatch]]
* [[Template:Supported API]]
* [[Template:Unsupported API]]
* [[LLO version page cleanup]] - Need to get input from community translators.

Restored historical info:
* [[History/Details for landowners on migrating to Zindra]]
* [[History/Useful links from deleted pages]]

'''Find out if [[Linden_Lab_Official:What_if_I_don%27t_know_my_security_question]] is still correct.'''

===Extended KB category cleanup===

Go through [[:Category:Extended Knowledge Base]] and replace labels with the Lithium labels listed in[[Knowledge_Base_Migration_to_Community_Platform#Labels]].

=== SLED Dir===
* [[Second Life Education Directory]]
* [[Widget:Email]]
=== User groups ===

* [[Linden Lab Official:User Groups]]
* [[Template:UG Link]]
* [[Linden Lab Official:Twitter]]

=== KB2 ===

* [[Official KB Translation Badges]]
* [[Knowledge Base Migration to Community Platform]]
* [[Generating a Lithium TOC]]
* [[KB2/Link Map Table]]
* [[User:Rand Linden/LLO]]
* [[:Category:Knowledge_Base_2]]
** [[:Category:English KB2]]
* [[Template:Table Separator]]

Templates:
* [[Template:KB2]]
* [[Template:KB2 Translation/de]]
* [[Template:KB2 Translation/fr]]
* [[Template:KB2 Translation/es]]
* [[Template:KB2 Translation/pt]]

Policy:
* [[Linden Lab Official:Community Participation Guidelines]]

Test
* [[User:Rand Linden/LLO]]
* [[User:Rand Linden/KB]]

=== Wiki redeploy ===
* [[Wiki Acceptance Tests]] - [[Foo/Bar/Baz/Boff]]
* [[Second Life Wiki Known Issues]]
* [[User:Rand Linden/Widget Test]]
* [[Template:Test Vimeo]]
* [[User:Rand Linden/GCal Sandbox]]

=== New LLO pages ===
* [[Linden Lab Official:Community Participation Guidelines]]
* [[Linden Lab Official:Community Participation Guidelines/es]]
* [[Linden Lab Official:Community Participation Guidelines/fr]]
* [[Linden Lab Official:Community Participation Guidelines/pt]]
* [[Linden Lab Official:Community Participation Guidelines/de]]

----
* [[Linden_Lab_Official:Online_Safety_Guidelines]]
* [[Linden_Lab_Official:Password_Protection]]
* [[Linden_Lab_Official:Account_Security]]
* [[Linden_Lab_Official:Teen_Safety_Guidelines]]
* [[Linden_Lab_Official:Shopping_Safety_Guidelines]]
* [[Linden_Lab_Official:How_To_Handle_Online_Harassment]]
* [[Template:Policies and Guidelines]]

=== Microsite moves ===

'''Develop'''

* [[Linden Lab Official:Solution Provider Program]]
* [[Linden Lab Official:Sign up to use the Registration API]]
** [[Widget:Reg API Signup]]
** [[Widget:Caps Check]]

* [[Linden Lab Official:Second Life Viewer Licensing Program]]
** [[Linden_Lab_Official:GNU_General_Public_License,_version_2.0]]
** [[Linden_Lab_Official:FLOSS_exception]]

'''Work'''

* [[Second Life Work]]
* [[Second Life Work - Get Started]]
** [[Second Life Work - Success Stories]]
* [[Case Study: CIGNA-vielife]]

'''Education'''

* [[Second Life Education]]
* [[Second Life Education - Get Started]]
* [[Second Life Education - Success Stories]]
** [[Case Study: Loyalist College]]
** [[Case Study: The New Media Consortium (NMC)]]
** [[Case Study: The Open University]]

Templates:
* [[Template:Promo Text]]
* [[Template:Case Study]]
* [[Template:Contact LL]]
* [[Template:Edu Case Study]]

=== Viewer 2.0 Online Help ===

* [[Viewerhelp:Video Tutorials]]
* [[Viewer Help Dashboard]]
* [[User:Rand/STC2010]]
* [[User:Rand Linden/Batch 4 Redirects]]
* [[User:Rand Linden/Work]]
* [[Template:Winlink_test]]
* [[Template:HelpURL]] - Used in map file to add link to help topic.
* [[Template:HelpSeeAlso]]

=== Media plugin system ===

* [[Media Plugin System Message Definitions]]
* [[Media Plugin System Project Notes]]
* [[Template:Media Plugin Nav]]
* [[Template:Media Messages AlphaList]]

Doc:

* [[Template:Media Rendering Plugin Developer Guide Nav]]

===Templates===

* [[Template:RoundedBox]]
* [[Template:EditLink]]
* [[Template:Workflow Box]]
* [[Template:API Constructor]]
* [[Template:API Methods]]
* [[Template:Hilite]]
* [[Template:Command]]
* [[Template:Navbox]]
* [[Template:Test_Navbox]]
* [[Template:SLCert Navbox]]
* [[Template:Note]]
* [[Template:Comment]]
* [[Template:XUI Nav]]
* [[Template:Time Sensitive]]
* [[Main Page/Releases]]

=== References ===
* Doxygen - http://doc.daleglass.net/index.html

== Other ==

* [[Syntax Highlighting Examples]]
* [[Admin Dashboard]]
* [[Subpage test]]
* [[Template:Autobuild Nav]]

== Recent projects (completed) ==

* [[Webmap API]]
* [[Registration API]]
* [[Configuring Your Corporate Firewall to Allow Access to Second Life]]

== Notes ==

* [[User:Rand Linden/Notes]]
* [[Help:Editors Toolbox]]

== Mediawiki strings ==

=== Sidebar strings ===

* [[Mediawiki:knowledgebase]]
* [[Mediawiki:knowledgebase-url]]
* [[Mediawiki:support]]
* [[Mediawiki:support-url]]

=== Localized LLO headers & templates ===

* LLO: [[MediaWiki:Hf-nsheader-Linden_Lab_Official]]
* LLO DE: [[MediaWiki:Hf-nsheader-Linden_Lab_Offiziell]]
* LLO FR: [[MediaWiki:Hf-nsheader-Article_officiel_de_Linden_Lab]]
* LLO JP: [[MediaWiki:Hf-nsheader-Linden_Lab公認]]
* LLO IT: [[MediaWiki:Hf-nsheader-Articolo_ufficiale_Linden_Lab]]
* LLO PT: [[MediaWiki:Hf-nsheader-Artigo_oficial_da_Linden_Lab]]
* LLO ES: [[MediaWiki:Hf-nsheader-Artículo_oficial_de_Linden_Lab]]

User:Rand Linden

2012-04-06T18:57:29Z

Rand Linden: Blanked the page

User:Rand Linden/Archive

2012-04-06T18:57:18Z

Rand Linden: Undo revision 1165258 by Rand Linden (Talk)

Hi, my name is Rand, and I work on both internal and public documentation, on the more technical end of the spectrum.

==Current projects==

Pathfinding:
* [[Template:Pathfinding Nav]]

Other:
* [[Template:Needs Retranslation]]
* [[Map API/SLurl Technical Details]]
* [[User:Rand Linden/Resources]]
* [[Widget:Iframe]]
* [[Hiding avatars and restricting avatar sounds]]
* [[Lighting and shadows]] - '''Moved to Lithium'''.
* [[Knowledge Base Translated Titles]]
* [[Mesh Viewer Help Localization]]

KB Landing Page:
* [[Widget:HoverText]]
* [[User:Rand Linden/KB Landing Page]]
* [[Template:Positioned Text]]

===Wiki cleanup===

* [[EKB Box]]
* [[Linden Lab Official:Policies]]
* [[Special:DeleteBatch]]
* [[Template:Supported API]]
* [[Template:Unsupported API]]
* [[LLO version page cleanup]] - Need to get input from community translators.

Restored historical info:
* [[History/Details for landowners on migrating to Zindra]]
* [[History/Useful links from deleted pages]]

'''Find out if [[Linden_Lab_Official:What_if_I_don%27t_know_my_security_question]] is still correct.'''

===Extended KB category cleanup===

Go through [[:Category:Extended Knowledge Base]] and replace labels with the Lithium labels listed in[[Knowledge_Base_Migration_to_Community_Platform#Labels]].

=== SLED Dir===
* [[Second Life Education Directory]]
* [[Widget:Email]]
=== User groups ===

* [[Linden Lab Official:User Groups]]
* [[Template:UG Link]]
* [[Linden Lab Official:Twitter]]

=== KB2 ===

* [[Official KB Translation Badges]]
* [[Knowledge Base Migration to Community Platform]]
* [[Generating a Lithium TOC]]
* [[KB2/Link Map Table]]
* [[User:Rand Linden/LLO]]
* [[:Category:Knowledge_Base_2]]
** [[:Category:English KB2]]
* [[Template:Table Separator]]

Templates:
* [[Template:KB2]]
* [[Template:KB2 Translation/de]]
* [[Template:KB2 Translation/fr]]
* [[Template:KB2 Translation/es]]
* [[Template:KB2 Translation/pt]]

Policy:
* [[Linden Lab Official:Community Participation Guidelines]]

Test
* [[User:Rand Linden/LLO]]
* [[User:Rand Linden/KB]]

=== Wiki redeploy ===
* [[Wiki Acceptance Tests]] - [[Foo/Bar/Baz/Boff]]
* [[Second Life Wiki Known Issues]]
* [[User:Rand Linden/Widget Test]]
* [[Template:Test Vimeo]]
* [[User:Rand Linden/GCal Sandbox]]

=== New LLO pages ===
* [[Linden Lab Official:Community Participation Guidelines]]
* [[Linden Lab Official:Community Participation Guidelines/es]]
* [[Linden Lab Official:Community Participation Guidelines/fr]]
* [[Linden Lab Official:Community Participation Guidelines/pt]]
* [[Linden Lab Official:Community Participation Guidelines/de]]

----
* [[Linden_Lab_Official:Online_Safety_Guidelines]]
* [[Linden_Lab_Official:Password_Protection]]
* [[Linden_Lab_Official:Account_Security]]
* [[Linden_Lab_Official:Teen_Safety_Guidelines]]
* [[Linden_Lab_Official:Shopping_Safety_Guidelines]]
* [[Linden_Lab_Official:How_To_Handle_Online_Harassment]]
* [[Template:Policies and Guidelines]]

=== Microsite moves ===

'''Develop'''

* [[Linden Lab Official:Solution Provider Program]]
* [[Linden Lab Official:Sign up to use the Registration API]]
** [[Widget:Reg API Signup]]
** [[Widget:Caps Check]]

* [[Linden Lab Official:Second Life Viewer Licensing Program]]
** [[Linden_Lab_Official:GNU_General_Public_License,_version_2.0]]
** [[Linden_Lab_Official:FLOSS_exception]]

'''Work'''

* [[Second Life Work]]
* [[Second Life Work - Get Started]]
** [[Second Life Work - Success Stories]]
* [[Case Study: CIGNA-vielife]]

'''Education'''

* [[Second Life Education]]
* [[Second Life Education - Get Started]]
* [[Second Life Education - Success Stories]]
** [[Case Study: Loyalist College]]
** [[Case Study: The New Media Consortium (NMC)]]
** [[Case Study: The Open University]]

Templates:
* [[Template:Promo Text]]
* [[Template:Case Study]]
* [[Template:Contact LL]]
* [[Template:Edu Case Study]]

=== Viewer 2.0 Online Help ===

* [[Viewerhelp:Video Tutorials]]
* [[Viewer Help Dashboard]]
* [[User:Rand/STC2010]]
* [[User:Rand Linden/Batch 4 Redirects]]
* [[User:Rand Linden/Work]]
* [[Template:Winlink_test]]
* [[Template:HelpURL]] - Used in map file to add link to help topic.
* [[Template:HelpSeeAlso]]

=== Media plugin system ===

* [[Media Plugin System Message Definitions]]
* [[Media Plugin System Project Notes]]
* [[Template:Media Plugin Nav]]
* [[Template:Media Messages AlphaList]]

Doc:

* [[Template:Media Rendering Plugin Developer Guide Nav]]

===Templates===

* [[Template:RoundedBox]]
* [[Template:EditLink]]
* [[Template:Workflow Box]]
* [[Template:API Constructor]]
* [[Template:API Methods]]
* [[Template:Hilite]]
* [[Template:Command]]
* [[Template:Navbox]]
* [[Template:Test_Navbox]]
* [[Template:SLCert Navbox]]
* [[Template:Note]]
* [[Template:Comment]]
* [[Template:XUI Nav]]
* [[Template:Time Sensitive]]
* [[Main Page/Releases]]

=== References ===
* Doxygen - http://doc.daleglass.net/index.html

== Other ==

* [[Syntax Highlighting Examples]]
* [[Admin Dashboard]]
* [[Subpage test]]
* [[Template:Autobuild Nav]]

== Recent projects (completed) ==

* [[Webmap API]]
* [[Registration API]]
* [[Configuring Your Corporate Firewall to Allow Access to Second Life]]

== Notes ==

* [[User:Rand Linden/Notes]]
* [[Help:Editors Toolbox]]

== Mediawiki strings ==

=== Sidebar strings ===

* [[Mediawiki:knowledgebase]]
* [[Mediawiki:knowledgebase-url]]
* [[Mediawiki:support]]
* [[Mediawiki:support-url]]

=== Localized LLO headers & templates ===

* LLO: [[MediaWiki:Hf-nsheader-Linden_Lab_Official]]
* LLO DE: [[MediaWiki:Hf-nsheader-Linden_Lab_Offiziell]]
* LLO FR: [[MediaWiki:Hf-nsheader-Article_officiel_de_Linden_Lab]]
* LLO JP: [[MediaWiki:Hf-nsheader-Linden_Lab公認]]
* LLO IT: [[MediaWiki:Hf-nsheader-Articolo_ufficiale_Linden_Lab]]
* LLO PT: [[MediaWiki:Hf-nsheader-Artigo_oficial_da_Linden_Lab]]
* LLO ES: [[MediaWiki:Hf-nsheader-Artículo_oficial_de_Linden_Lab]]

User:Rand Linden/Archive

2012-04-06T18:57:00Z

Rand Linden: Blanked the page

User:Rand Linden/Archive

2012-04-06T18:56:00Z

Rand Linden: Created page with "Hi, my name is Rand, and I work on both internal and public documentation, on the more technical end of the spectrum. ==Current projects== Pathfinding: * [[Template:Pathfinding…"

Bug Tracker

2012-04-05T18:42:30Z

Rand Linden: /* I reported a bug but it hasn't been fixed! Why? */

{{TOCright}}{{multi-lang}}
''Is a feature not working as expected in your Second Life? You may have found a bug!''

== What's a bug? ==

An unintended computer problem which happens for more than one person under the same conditions.

[[Not a bug|What's ''not'' a bug?]]
* '''<font color="red">NOT account-specific, support issues</font>''' - Individual situations that desire a response, such as a billing problem, are ''different'' For those, [http://secondlife.com/support visit our Support Portal].

== What's a bug report? ==

A description of a bug, shared by you with us. Useful bug reports are:

* '''<font color="red">Easy-to-follow</font>''' - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* '''<font color="red">Reproducible</font>''' - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.

== Steps to create a good report ==

With that in mind:

# '''[http://jira.secondlife.com Go to our Bug Tracker]''' and read the instructions.
# Search the Bug Tracker to see if the bug has already been reported. It's comforting to know someone else has the same problem.
# If you find no matches, write a bug report including:
## '''Steps to follow'''
##:In as much detail as possible, describe a sequence of actions that any user can take to cause the problem to occur. If particular conditions are required, such as being in a specific parcel or having particular permissions set for a group role, describe them carefully. Before submitting your report, test your instructions by having someone else follow them to see if they see the problem. Making these instructions simple is good, but completeness is better than simplicity.
## '''Describe what you expected to happen'''
##: such as "the object should change to red" or "my avatar should be wearing the shirt"
## '''Describe what happened instead'''
##: If you are able to provide pictures, video, or other illustrations in addition to text, even better.
## '''Attach supporting information'''
##: If the problem is a viewer crash or a bad interaction with the server (not getting something you should have, or having an effect on the world that you should not have, for example), include the log files from your viewer as attachments. Be sure that you specify as closely as possible the exact time at which the problem occur so that we can find any relevant information in the logs. See [[Finding Log Files]] for how to find them.

The goal is to '''show developers what you see, so we can see it too, then hunt down and fix the bug'''.

== I'm not a geek and I need help! ==
Don't worry, everyone was new once. There's lots of discussion on the Bug Tracker where experienced Residents help new bug reporters.

== What if Second Life is having a widespread service issue '''right now'''? ==

Generally, login problems, teleport failures, and such are shown on our '''[http://status.secondlifegrid.net/ Grid Status Reports]''' and since we're already working on it, there's ''no'' need to file a bug report.

== What if the bug I found is '''really''' serious and shouldn't be shared? ==

'''[[Security_issues|Learn about our Security Issues steps]]''' for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

== I reported a bug but it hasn't been fixed! Why? ==

We fix many bugs, but it's unrealistic to expect that we'll fix ''all'' of them. Let's look at this closer:

* '''What do we know?''' We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* '''Is it enough of a priority?''' For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* '''What are the dependencies?''' Second Life is a complex system and we need to be sure, even if a bug ''seems'' simple, that fixing it won't create more bugs in related areas.

== How do I find out where bugs get fixed? ==

Search the Bug Tracker, or if you find that tricky, '''[[:Category:Release_Notes|check the Release Notes]]'''. Each version contains blow-by-blow highlights of what was changed.

== How do I report abuse on the Bug Tracker? ==

Unproductive discussion is discouraging, rude, and wastes time better spent fixing issues. We don't tolerate behavior like flaming which violates our [[Linden_Lab_Official:Community_Participation_Guidelines|guidelines]] — please report abuse so we can help keep the Bug Tracker a welcome environment! Thank ''you''!

# In the Second Life Viewer (not on the web), select '''Help''' menu > '''Report Abuse'''.
# Fill in all the fields. Not all abuse categories apply to the Bug Tracker, but you may see an intolerant comment, for example.
# In the '''Details''' field, link directly to the abusive comment by clicking the link icon that appears when you hover over a comment, or specific issue where the comment is.
#: [[File:Bug_Tracker_comment_permalink.png]]
# Click '''Report Abuse''' and our Bug Tracker admins will check it out shortly.

Depending on the severity of the abuse, the violator may get a warning or be permanently ''banned'' from the Bug Tracker and even all of Second Life.

== Want to know more? ==

After you've learned the essentials of bug reporting, give it some time to digest. Then:

* '''[http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545 How to report a bug]''' - If your question wasn't answered above, see this. Highlights include:
** [[Bug_Tracker/Searching|How to search]]
** [[Linden_Lab_Official:Community_Participation_Guidelines|Community Participation Guidelines]]
** [[Bug_Tracker/Status|Resolution statuses]]
* '''[[:Category:Bug Tracker|Visit the Bug Tracker category]]''' - All pages related to the Bug Tracker.

[[Category:Bug Tracker]]

Bug Tracker

2012-04-05T18:41:34Z

Rand Linden: /* Want to know more? */

{{TOCright}}{{multi-lang}}
''Is a feature not working as expected in your Second Life? You may have found a bug!''

== What's a bug? ==

An unintended computer problem which happens for more than one person under the same conditions.

[[Not a bug|What's ''not'' a bug?]]
* '''<font color="red">NOT account-specific, support issues</font>''' - Individual situations that desire a response, such as a billing problem, are ''different'' For those, [http://secondlife.com/support visit our Support Portal].

== What's a bug report? ==

A description of a bug, shared by you with us. Useful bug reports are:

* '''<font color="red">Easy-to-follow</font>''' - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* '''<font color="red">Reproducible</font>''' - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.

== Steps to create a good report ==

With that in mind:

# '''[http://jira.secondlife.com Go to our Bug Tracker]''' and read the instructions.
# Search the Bug Tracker to see if the bug has already been reported. It's comforting to know someone else has the same problem.
# If you find no matches, write a bug report including:
## '''Steps to follow'''
##:In as much detail as possible, describe a sequence of actions that any user can take to cause the problem to occur. If particular conditions are required, such as being in a specific parcel or having particular permissions set for a group role, describe them carefully. Before submitting your report, test your instructions by having someone else follow them to see if they see the problem. Making these instructions simple is good, but completeness is better than simplicity.
## '''Describe what you expected to happen'''
##: such as "the object should change to red" or "my avatar should be wearing the shirt"
## '''Describe what happened instead'''
##: If you are able to provide pictures, video, or other illustrations in addition to text, even better.
## '''Attach supporting information'''
##: If the problem is a viewer crash or a bad interaction with the server (not getting something you should have, or having an effect on the world that you should not have, for example), include the log files from your viewer as attachments. Be sure that you specify as closely as possible the exact time at which the problem occur so that we can find any relevant information in the logs. See [[Finding Log Files]] for how to find them.

The goal is to '''show developers what you see, so we can see it too, then hunt down and fix the bug'''.

== I'm not a geek and I need help! ==
Don't worry, everyone was new once. There's lots of discussion on the Bug Tracker where experienced Residents help new bug reporters.

== What if Second Life is having a widespread service issue '''right now'''? ==

Generally, login problems, teleport failures, and such are shown on our '''[http://status.secondlifegrid.net/ Grid Status Reports]''' and since we're already working on it, there's ''no'' need to file a bug report.

== What if the bug I found is '''really''' serious and shouldn't be shared? ==

'''[[Security_issues|Learn about our Security Issues steps]]''' for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.

== I reported a bug but it hasn't been fixed! Why? ==

We fix many bugs, but it's unrealistic to expect that we'll fix ''all'' of them. Let's look at this closer:

* '''What do we know?''' We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
* '''Is it enough of a priority?''' For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* '''What are the dependencies?''' Second Life is a complex system and we need to be sure, even if a bug ''seems'' simple, that fixing it won't create more bugs in related areas.

For more background, [http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents see this].

== How do I find out where bugs get fixed? ==

Search the Bug Tracker, or if you find that tricky, '''[[:Category:Release_Notes|check the Release Notes]]'''. Each version contains blow-by-blow highlights of what was changed.

== How do I report abuse on the Bug Tracker? ==

Unproductive discussion is discouraging, rude, and wastes time better spent fixing issues. We don't tolerate behavior like flaming which violates our [[Linden_Lab_Official:Community_Participation_Guidelines|guidelines]] — please report abuse so we can help keep the Bug Tracker a welcome environment! Thank ''you''!

# In the Second Life Viewer (not on the web), select '''Help''' menu > '''Report Abuse'''.
# Fill in all the fields. Not all abuse categories apply to the Bug Tracker, but you may see an intolerant comment, for example.
# In the '''Details''' field, link directly to the abusive comment by clicking the link icon that appears when you hover over a comment, or specific issue where the comment is.
#: [[File:Bug_Tracker_comment_permalink.png]]
# Click '''Report Abuse''' and our Bug Tracker admins will check it out shortly.

Depending on the severity of the abuse, the violator may get a warning or be permanently ''banned'' from the Bug Tracker and even all of Second Life.

== Want to know more? ==

After you've learned the essentials of bug reporting, give it some time to digest. Then:

* '''[http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545 How to report a bug]''' - If your question wasn't answered above, see this. Highlights include:
** [[Bug_Tracker/Searching|How to search]]
** [[Linden_Lab_Official:Community_Participation_Guidelines|Community Participation Guidelines]]
** [[Bug_Tracker/Status|Resolution statuses]]
* '''[[:Category:Bug Tracker|Visit the Bug Tracker category]]''' - All pages related to the Bug Tracker.

[[Category:Bug Tracker]]

Viewerhelp:Rebuild Request

2012-04-04T17:54:19Z

Rand Linden:

{{KBwarning|DO NOT EDIT THIS ARTICLE IF YOU DON'T KNOW WHAT YOU'RE DOING! Editing this article will cause a rebuild of the entire contents of Viewer Help and should not be done lightly. }}

'''NOTE''': Editing this page will cause help content to rebuild the next time viewer-help app cron job runs, which is two minutes after every quarter hour, for example: 8:02am, 8:17am, 8:32am, 8:47am, etc.

{| {{KBtable}}
|-- {{KBtablehead}}
!width=400| Requestor and Date
!Reason

|--
|[[User:Rand Linden|Rand Linden]] 10:54, 4 April 2012 (PDT)
|Remove link to [[Bug Triage]] and other fixes.

|--
|[[User:Rand Linden|Rand Linden]] 13:49, 5 March 2012 (PST)
|Pathfinding topics

|--
|[[User:Rand Linden|Rand Linden]] 14:37, 1 February 2012 (PST)
|Fix broken localization template; Added 3.2.8 map file.

|--
|[[User:Dessie Linden|Dessie Linden]] 09:40, 31 January 2012 (PST)
|Rebuild due to the addition of 3.2.9 (Beta & Release), and revving Dev versions to 3.2.9.

|--
|[[User:Dessie Linden|Dessie Linden]] 10:56, 19 January 2012 (PST)
|Rebuild due to project viewer rename from Basic Inventory to Simple Inventory.

|--
|[[User:Dessie Linden|Dessie Linden]] 08:07, 18 January 2012 (PST)
|Rebuild content for the addition of 3.2.7, 3.2.8, 3.3.0, and the Basic Inventory project viewer.

|--
|[[User:Rand Linden|Rand Linden]] 09:30, 11 January 2012 (PST)
|Try to get content to rebuild.

|--
| [[User:Dessie Linden|Dessie Linden]] 09:28, 10 January 2012 (PST)
| Rebuild for addition of 3.2.6 Beta & Release, and Project Viewer - Outbox version change

|--
| [[User:Rand Linden|Rand Linden]] 11:33, 19 December 2011 (PST)
| New French articles

|--
| [[User:Rand Linden|Rand Linden]] 14:42, 8 December 2011 (PST)
| Rebuild to catch some changes

|--
| [[User:Rand Linden|Rand Linden]] 10:21, 4 November 2011 (PDT)
| Rebuild

|--
| [[User:Rand Linden|Rand Linden]] 10:06, 31 October 2011 (PDT)
| Rebuild for FUI

|--
| [[User:Rand Linden|Rand Linden]] 19:56, 20 October 2011 (PDT)
| Another rebuild...pretty please.

|--
| [[User:Rand Linden|Rand Linden]] 15:43, 20 October 2011 (PDT)
| Update for FUI Viewer.

|--
| [[User:Jeremy Linden|Jeremy Linden]] 8:17, 18 October 2011 (PDT)
| Add Viewer Help mapfile - 3.1.0

|--
| [[User:Rand Linden|Rand Linden]] 15:32, 20 October 2011 (PDT)
| Update for FUI Viewer.

|--
| [[User:Jeremy Linden|Jeremy Linden]] 10:54, 15 September 2011 (PDT)
| Add Project Viewer - Mesh 3.0.5

|--
| [[User:Rand Linden|Rand Linden]] 14:36, 22 August 2011 (PDT)
| Fix German TOC per {{Jira|VWR-26678}}

|--
| [[User:Rand Linden|Rand Linden]] 15:05, 19 August 2011 (PDT)
| Mesh Localizations

|--
| [[User:Rand Linden|Rand Linden]] 10:31, 15 August 2011 (PDT)
| CSS changes

|--
| [[User:Rand Linden|Rand Linden]] 10:03, 5 August 2011 (PDT)
| Update mesh versions

|--
|[[User:Rand Linden|Rand Linden]] 14:37, 15 July 2011 (PDT)
| Add mesh and hidden avatars docs

|--
| [[User:Rand Linden|Rand Linden]] 17:21, 12 July 2011 (PDT)
| Test

|--
| [[User:Rand Linden|Rand Linden]] 16:22, 11 July 2011 (PDT)
| Fourth Rebuild for Region Environment Settings Dev

|--
| [[User:Jeremy Linden|Jeremy Linden]] 11:09, 28 June 2011 (PDT)
| Rebuild for Mesh Project Viewer 2.7.6

|--
| [[User:Rand Linden|Rand Linden]] 13:57, 16 June 2011 (PDT)
| Rebuild for Viewer 2.7.1 release

|---
| [[User:Rand Linden|Rand Linden]] 16:38, 10 June 2011 (PDT)
| Help for Windlight Region Project Viewer; Updated Preferences Help.

|---
| [[User:Rand Linden|Rand Linden]] 09:23, 9 June 2011 (PDT)
| Help for Windlight Region Project Viewer

|---
| [[User:Rand Linden|Rand Linden]] 10:42, 1 June 2011 (PDT)
| Help for Windlight Estate Settings Viewer

|}

Bug triage

2012-04-04T17:48:53Z

Rand Linden:

{{Bug triage}}
{{Archive}}
A '''bug triage''' (or "bug triage meeting") is a process where bugs are sorted and processed for import into Linden Lab's internal issue tracking system for deeper consideration. This is a first step for an issue towards a fix in the official Second Life viewer.

<br>
== Triage Attendance Guidelines ==

* We work off of prepared agendas that can be found in the triage links above. If you have an item you'd like to discuss, please add it to the agenda prior to the meeting.
* All triages are done in chat so we are able to keep the transcripts. We ask that voice be turned off so those not using voice may participate in all conversations.
* Since some people are on slower machines, we ask that all poofers and particle effects be turned off please.
* Please turn off all gesture sounds.
* Please do not send private IMs to the Lindens running the meeting as they are not able to answer them and run the meeting.

== Process notes ==
During the actual bug triage, we step through each issue one at a time, identifying which issues deserve priority for closer attention. It's a subjective process, but here are some of the criteria evaluated:
* Does this bug have a large impact on users and/or a lot of JIRA votes?
* Is there enough information for developers to address it (i.e. a quick repro), or is more information needed?
* Is there a patch attached that addresses the issue?

A triage meeting may find bugs that don't have a proper reproduction or are duplicates of other bugs. These issues may be marked as "Resolved" as "Duplicate" or "Cannot Reproduce", as appropriate.
*If a bug has no repro, it will be marked "Resolved/No Repro", but the bug isn't closed.
**All bugs marked "resolved" are implicitly assigned to the reporter.
**If the reporter agrees (is unable to provide a consistent repro), they close it. If not, they reopen with a repro

We take the number and quality of repros into account, so if there's something you want to make sure we get around to, please add whatever debug information you can. Some attention is paid to the number of votes (where really highly voted issues will probably get noticed), so vote for the issues that you think are most important.

Lindens: if you are aware of a duplicate issue filed internally, please enter the number of the internal issue into the external tracker.

== Setting an agenda for a triage meeting ==

{{Bug List Instructions}}

We usually get through about 20 issues in a meeting (+/- 10). By getting involved in the agenda creation process, you can help make sure we discuss the 20 most important issues rather than a random 20.

== Best Meeting Times ==

Help us choose the best meeting times. If you regularly attend triages (or would like to do so), please add yourself to this list and mark off the most convenient ({{HoverText|Second Life Time|Pacific Daylight Time}}) hours for yourself:

{| {{Prettytable}}
|+ '''Best Meeting Times'''
|- {{Hl2}}
! Name
! Weekday
! 06
! 09
! 12
! 15
! 18
! 21
! Weekend
! 06
! 09
! 12
! 15
! 18
! 21
|-
|| Able Whitman || Weekday || || || || * || * || * || Weekend || || * || * || * || * ||
|-
|| Alissa Sabre || Weekday || * || * || || * || || || Weekend || * || || || || || *
|-
|| Boroondas Gupte || Weekday || || || * || * || || || Weekend || * || * || * || * || ||
|-
|| Celierra Darling || Weekday || || || || * || * || * || Weekend || || || * || * || * || *
|-
|| Daedalus Young || Weekday || || || * || * || || || Weekend || * || || * || * || ||
|-
|| Dale Glass || Weekday || || * || * || * || * || || Weekend || * || * || * || * || * ||
|-
|| Dana Fagerstrom || Weekday || * || * || * || || || || Weekend || || || || || ||
|-
|| Gordon Wendt || Weekday || || * || * || || * || * || Weekend || || * || * || * || * || *
|-
|| Haravikk Mistral || Weekday || * || * || || * || || || Weekend || * || * || || * || ||
|-
|| Henri Beauchamp || Weekday || * || * || * || || || || Weekend || * || * || * || || ||
|-
|| Jacek Antonelli || Weekday || || || * || * || * || * || Weekend || || || * || * || * || *
|-
|| Jason Giglio || Weekday || || || * || * || * || * || Weekend || || || * || * || * || *
|-
|| John Hurliman || Weekday || || || * || * || * || * || Weekend || || || || * || * ||
|-
|| Nick || Weekday || * || * || * || * || || || Weekend || * || * || * || * || ||
|-
|| NickCA Dittmann || Weekday || || || * || * || * || * || Weekend || || || * || || ||
|-
|| Meni Kaiousei || Weekday || || || * || || || || Weekend || || || * || || ||
|-
|| Maggie Darwin || Weekday || || || || || * || || Weekend || || * || * || * || * ||
|-
|| Techwolf Lupindo || Weekday || || * || || || || || Weekend || || * || * || * || * || *
|-
|| Arabella Steadham || Weekday || || || || || || || Weekend || || || || * || * || *
|-
|| Void Singer || Weekday || || || || * || * || || Weekend || || || || * || * ||
|-
|| || Weekday || || || || || || || Weekend || || || || || ||
|}

== Notes from previous triages ==
See [[:Category:Bug triage]]

[[Category:Bug Tracker]]
[[Category:Quality Assurance]]

Viewerhelp:Bug Reporting

2012-04-04T17:48:28Z

Rand Linden:

{{Translated Help Article||18 Mar 2010}}
{{TOCright}}
;What's a bug?
:A bug is an unintended problem that affects more than one person under the same conditions.
See also [http://wiki.secondlife.com/wiki/Not_a_bug What's ''not'' a bug?]

== How to file a bug report ==
A ''bug report'' is a detailed description of a bug that will enable Linden Lab to find and address the issue.

Useful bug reports are:

* '''Easy-to-follow''' - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
* '''Reproducible''' - Sadly, sometimes it's tough to find evidence of certain bugs. But many bugs happen reliably after following a series of steps. Please tell us how you found it.
* '''NOT account-specific, support issues''' - Individual situations that require a personalized response, such as a billing problem, are ''different!'' For those, [http://secondlife.com/support visit our Support Portal].

With that in mind:

# '''[http://jira.secondlife.com Go to the Issue Tracker]''' and read the instructions.
# Search the Issue Tracker to see if the bug has already been reported. It's comforting to know someone else has the same problem.
# If you find no matches, write a bug report including '''(1) steps to follow, (2) what you expected to happen, and (3) what happened instead'''. If you're able to provide pictures, video, or logs in addition to text, even better.

The goal is to '''show Linden Lab what you see, so they can track down and fix the bug'''.

== Frequently asked questions ==

=== I'm not very experienced and I need help! ===
Don't worry. There's lots of discussion on the Issue Tracker where experienced Residents help new bug reporters.

=== What if Second Life is having a widespread service issue now? ===
Generally, login problems, teleport failures, and such are shown on the '''[http://status.secondlifegrid.net/ Grid Status Report site]''' and for these issues there's no need to file a bug report.

=== What if the bug I found is '''really''' serious and shouldn't be shared? ===
'''[http://wiki.secondlife.com/wiki/Security_issues Learn about our Security Issues steps]''' for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed as soon as possible.

=== Why hasn't the bug I reported been fixed? ===
We fix many bugs, but it's unrealistic to expect that we'll fix ''all'' of them. Let's look at this closer:

* '''What do we know?''' We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence.
* '''Is it enough of a priority?''' For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
* '''What are the dependencies?''' Second Life is a complex system and we need to be sure, even if a bug ''seems'' simple, that fixing it won't create more bugs in related areas.

For more background, see this [http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents blog post on how Linden Lab handles technical feedback from Residents].

=== How do I find out where bugs get fixed? ===
Search the Issue Tracker, or if you have trouble, '''[http://wiki.secondlife.com/wiki/Category:Release_Notes check the Release Notes]'''. Each version contains step-by-step highlights of what was changed.

== More information ==
After you've learned the essentials of bug reporting, give it some time to digest. Then:

* '''[http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ Read the Issue Tracker FAQ]''' - If your question wasn't answered above, see this. Highlights include:
** [http://wiki.secondlife.com/wiki/Issue_Tracker/Searching How to search]
** [http://wiki.secondlife.com/wiki/Issue_Tracker/Conduct Code of conduct]
** [http://wiki.secondlife.com/wiki/Issue_Tracker/Status Resolution statuses]
* '''[http://wiki.secondlife.com/wiki/Category:Issue_Tracker Visit the Issue Tracker category]''' - All pages related to the Issue Tracker.

Help content from XUI files

2012-04-03T18:44:20Z

Rand Linden: /* Other */

== English articles ==
* Advanced Sky Editor - [[Viewerhelp:Advanced Sky Editor]]; split into three articles:
** [[Viewerhelp:Advanced Sky Editor - Atmosphere]]
** [[Viewerhelp:Advanced Sky Editor - Clouds]]
** [[Viewerhelp:Advanced Sky Editor - Lighting]]
* Region/Estate - [[Viewerhelp:Region/Estate]]; split into the following articles:
** [[Viewerhelp:Region/Estate - Region]]
** [[Viewerhelp:Region/Estate - Debug]]
** [[Viewerhelp:Region/Estate - Ground Textures]]
** [[Viewerhelp:Region/Estate - Terrain]]
** [[Viewerhelp:Region/Estate - Estate]]
** [[Viewerhelp:Region/Estate - Covenant]]
* Preferences - [[Viewerhelp:Preferences]] - Moved to [[Viewerhelp:Preferences - Graphics]]
* Day Cycle Editor - [[Viewerhelp:Day Cycle Editor]]
* Environment Editor - [[Viewerhelp:Environment Editor]]
* Build Tools - [[Viewerhelp:Build Tools]] - Moved to [[Viewerhelp:Build Tools - Edit Terrain]]
* Search - [[Viewerhelp:Search]] - MOved to [[Viewerhelp:Search Second Life]]
* About Land - [[Viewerhelp:About Land]] - Moved to [[Viewerhelp:About Land - Options]]
* Advanced Water Editor - [[Viewerhelp:Advanced Water Editor]]; split into two articles:
** [[Viewerhelp:Advanced Water Editor - Settings‎]]
** [[Viewerhelp:Advanced Water Editor - Image‎]]

== Tier one languages ==

{{Note| The "#REDIRECT" text is provided for cut-n-paste convenience for redirect pages.}}

=== Locale de ===
* Advanced Sky Editor - #REDIRECT [[Viewerhelp:Erweiterter Himmel-Editor]]
* Region/Estate - #REDIRECT [[Viewerhelp:Region/Grundstück]]
* Preferences - #REDIRECT [[Viewerhelp:Einstellungen]]
* Day Cycle Editor - #REDIRECT [[Viewerhelp:Tageszyklus-Editor]]
* Environment Editor - #REDIRECT [[Viewerhelp:Umwelt-Editor]]
* Build Tools - #REDIRECT [[Viewerhelp:Bauen]]
* Search - #REDIRECT [[Viewerhelp:Suchen]]
* About Land - #REDIRECT [[Viewerhelp:Land-Info]]
* Advanced Water Editor - #REDIRECT [[Viewerhelp:Erweiterter Wasser-Editor]]

=== Locale fr ===
* Advanced Sky Editor - #REDIRECT [[Viewerhelp:Éditeur de ciel avancé]]
* Region/Estate - #REDIRECT [[Viewerhelp:Région et domaine]]
* Preferences - #REDIRECT [[Viewerhelp:Préférences]]
* Day Cycle Editor - #REDIRECT [[Viewerhelp:Éditeur du cycle du jour]]
* Environment Editor - #REDIRECT [[Viewerhelp:Éditeur d'environnement]]
* Build Tools - #REDIRECT [[Viewerhelp:Construire]]
* Search - #REDIRECT [[Viewerhelp:Rechercher dans]]
* About Land - #REDIRECT [[Viewerhelp:À propos du terrain]]
* Advanced Water Editor - #REDIRECT [[Viewerhelp:Éditeur d'eau avancé]]

=== Locale ja ===
* Advanced Sky Editor - #REDIRECT [[Viewerhelp:空の高度な編集]]
* Region/Estate - #REDIRECT [[Viewerhelp:地域/不動産]]
* Preferences - #REDIRECT [[Viewerhelp:環境設定]]
* Day Cycle Editor - #REDIRECT [[Viewerhelp:デイ・サイクル編集]]
* Environment Editor - #REDIRECT [[Viewerhelp:環境編集]]
* Build Tools - #REDIRECT [[Viewerhelp:制作]]
* Search - #REDIRECT [[Viewerhelp:検索]]
* About Land - #REDIRECT [[Viewerhelp:土地情報]]
* Advanced Water Editor - #REDIRECT [[Viewerhelp:水の高度な編集]]

== Tier two languages ==

=== Locale es ===
* Advanced Sky Editor - #REDIRECT [[Viewerhelp:Editor avanzado del cielo]]
* Region/Estate - #REDIRECT [[Viewerhelp:Región/Estado]]
* Preferences - #REDIRECT [[Viewerhelp:Preferencias]]
* Day Cycle Editor - #REDIRECT [[Viewerhelp:Editor del ciclo de un día]]
* Environment Editor - #REDIRECT [[Viewerhelp:Editor del entorno]]
* Build Tools - #REDIRECT [[Viewerhelp:Construir]]
* Search - #REDIRECT [[Viewerhelp:Buscar en]]
* About Land - #REDIRECT [[Viewerhelp:Acerca del terreno]]
* Advanced Water Editor - #REDIRECT [[Viewerhelp:Editor avanzado del agua]]

=== Locale pt ===
* Advanced Sky Editor - #REDIRECT [[Viewerhelp:Editor de Céu Avançado]]
* Region/Estate - #REDIRECT [[Viewerhelp:Região/Propriedade]]
* Preferences - #REDIRECT [[Viewerhelp:Preferências]]
* Day Cycle Editor - #REDIRECT [[Viewerhelp:Editor de ciclo de dia]]
* Environment Editor - #REDIRECT [[Viewerhelp:Editor do Ambiente]]
* Build Tools - #REDIRECT [[Viewerhelp:Construir]]
* Search - #REDIRECT [[Viewerhelp:Busca no]]
* About Land - #REDIRECT [[Viewerhelp:Sobre o Terreno]]
* Advanced Water Editor - #REDIRECT [[Viewerhelp:Editor de Água Avançado]]

=== Locale it ===
* Advanced Sky Editor - #REDIRECT [[Viewerhelp:Editor avanzato del cielo]]
* Region/Estate - #REDIRECT [[Viewerhelp:Regione/Proprietà]]
* Preferences - #REDIRECT [[Viewerhelp:Preferenze]]
* Day Cycle Editor - #REDIRECT [[Viewerhelp:Editor delle ciclo giorno/notte]]
* Environment Editor - #REDIRECT [[Viewerhelp:Editor dell'ambiente]]
* Build Tools - #REDIRECT [[Viewerhelp:Costruisci]]
* Search - #REDIRECT [[Viewerhelp:Cerca in]]
* About Land - #REDIRECT [[Viewerhelp:Informazioni sul terreno]]
* Advanced Water Editor - #REDIRECT [[Viewerhelp:Editor avanzato dell'acqua]]

Help content from XUI files

2012-04-03T18:44:12Z

Rand Linden: /* Other languages */

Viewerhelp:Upload Animation

2012-04-03T18:31:08Z

Rand Linden:

{{Translated Help Article||18 Mar 2010}}

With the exception of '''Name''' and '''Description''', you can't change these properties after uploading the file.

{{UIref
| Name
| Auto-populates with the uploaded filename.}}

{{UIref
| Description
| Enter optional details.}}

{{UIref
| Priority
| Determines the animation's relative importance when your avatar is playing multiple animations. Higher priorities override lower ones. For example, if you upload a priority '''2''' animation where your avatar's legs are kneeling and play it at the same time as a priority '''4''' animation where the avatar's legs are dancing, dancing takes precedence.}}

{{UIref
| Loop
| Enable this to have the animation play repeatedly until stopped manually or by a script. '''Loop''' needs to be on if you're creating a static pose.}}

{{UIref
| In(%)
Out (%)
| Sets the duration of the loop cycle. For example, if an avatar walks for the first half of the animation then waves a hand for the second half, setting '''In(%)''' to <code>50.000</code> loops the waving part.}}

{{UIref
| Hand Pose
| Choose a pose from the dropdown for additional body language. For example, a jumping animation may be complemented by choosing '''Spread'''.}}

{{UIref
| Expression
| Choose a facial pose. Like '''Hand Pose''', it's a subtle difference that can go a long way toward expressing an avatar's "emotion."}}

{{UIref
| Preview while
| Doesn't affect the uploaded animation, but rather, shows how the animation interacts with other typical animations. Particularly useful in conjunction with '''Priority'''.}}

{{UIref
| Ease In (sec)
Ease Out (sec)
| Sets the transition time for the animation to start or stop. Longer times are more gradual. For example, if you want an avatar to sit on a chair smoothly instead of suddenly appearing in it, try an '''Ease In (sec)''' time of <code>1.000</code>.}}

{{UIref
| {{WebIcon_Play}}
{{WebIcon_Stop}}
| Previews or stops the animation. Even if your final result isn't meant to loop, it can be useful to temporarily enable '''Loop''' so you can experiment with various animation settings without having to press {{WebIcon_Play}} after each cycle. Also, you can drag in the preview square to zoom and rotate the generic avatar.}}

{{UIref
| Upload
| Uploads the animation after you're happy with customizing the above choices.}}

{{UIref
| Cancel
| Closes the window without uploading.}}

There are many subtleties to creating animations. For technical details, see [http://wiki.secondlife.com/wiki/Animation Animation].

Viewerhelp:Map File/Second Life/3.2.8

2012-04-03T18:15:24Z

Rand Linden: /* THE BIG TABLE */

__TOC__

== THE BIG TABLE ==

* This table uses [[Template:Map File Row]] — see that page for usage parameters. Also [[Template:HelpURL]].
* See also [[Viewerhelp:Active Releases]]

See '''{{Vh|Rebuild Request}}''' to rebuild all help content.

{{#vardefine:channel|Second%20Life%20Release}}

{{#vardefine:version|3.2.6}}

{|class="lltable sortable" id="helpmaptable" border="1"

|-
! Context ID
! English article
! Group
! Help Page
! French
! German
! Japanese

{{Map File Row with langs|floater_pathfinding_basic|Basic pathfinding setup|Pathfinding}}
{{Map File Row with langs|floater_pathfinding_console|Pathfinding edit and test|Pathfinding}}
{{Map File Row with langs|floater_pathfinding_characters|Pathfinding characters|Pathfinding}}
{{Map File Row with langs|floater_pathfinding_linksets|Pathfinding linksets|Pathfinding}}

{{Map File Row with langs|floater_merchant_outbox|Merchant outbox|Direct Delivery}}
{{Map File Row with langs|panel_my_picks_tab|Picks|Profile Picks}}
{{Map File Row with langs|how_to|How To Help|FUI}}
{{Map File Row with langs|toybox|Toolbar buttons|FUI}}
{{Map File Row with langs|destinations|Destinations|FUI}}
{{Map File Row with langs|avatar|Avatar picker|FUI}}
{{Map File Row with langs|web_profile|2.8.0/Profile|FUI}}
{{Map File Row with langs|inspect|Inspect Objects|FUI}}

{{Map File Row with langs|translation_settings|Translation Settings|Communication <br>(STORM-1577)}}
{{Map File Row with langs|object_weights|Build Tools - Advanced|Mesh}}
{{Map File Row with langs|about_credits_tab|About|Other}}
{{Map File Row with langs|about_licenses_tab|About|Other}}
{{Map File Row with langs|about_support_tab|About|Other}}
{{Map File Row with langs|animation_preview|Upload Animation|Inventory}}
{{Map File Row with langs|avatarpicker|Choose Resident|Communication}}
{{Map File Row with langs|beacons|Beacons|Navigation}}
{{Map File Row with langs|blocked_list|Blocked List|Communication}}
{{Map File Row with langs|buy_land|Buy Land|Land}}
{{Map File Row with langs|buy_linden_dollars|Buy Linden Dollars|L$}}
{{Map File Row with langs|camera_floater|Orbit Zoom Pan|Navigation}}

{{Map File Row with langs|environment_editor_floater|Environment Settings|WindLight}}
{{Map File Row with langs|water_preset|Water Presets|WindLight}}
{{Map File Row with langs|sky_preset_atmosphere|Sky Presets - Atmosphere|WindLight}}
{{Map File Row with langs|sky_preset_lighting|Sky Presets - Lighting|WindLight}}
{{Map File Row with langs|sky_preset_clouds|Sky Presets - Clouds|WindLight}}
{{Map File Row with langs|day_presets|Day Cycle Presets|WindLight}}

{{Map File Row with langs|display_name|2.3.0/Display name|Display names}}
{{Map File Row with langs|edit_outfit|Changing your appearance|Appearance}}
{{Map File Row with langs|edit_wearable|2.6.3/My Appearance - Edit_Wearable|Appearance}}
{{Map File Row with langs|floater_buy_contents|Buy Contents|Objects}}
{{Map File Row with langs|event_details|Event Details|Search}}
{{Map File Row with langs|floater_about|Media Browser|Media Browser}}
{{Map File Row with langs|floater_help_browser|Second Life Help|Support}}
{{Map File Row with langs|floater_im_box|Conversations|Communication}}
{{Map File Row with langs|floater_report_abuse|Report Abuse|Support}}
{{Map File Row with langs|floater_search|2.7.1/Search Second Life|Navigation|UI ready}}
{{Map File Row with langs|floater_voice_controls|Voice settings|Communication}}
{{Map File Row with langs|floater_web_content|Web Content|Web}}

{{Map File Row with langs|gesture_preview|Gesture Editor|Avatar}}
{{Map File Row with langs|gestures|Gestures|Avatar}}
{{Map File Row with langs|give_money|Pay Resident|L$}}
{{Map File Row with langs|group_general_tab|Group - General|Groups}}
{{Map File Row with langs|group_money_details_tab|Group - Land/Assets - Details|Groups}}
{{Map File Row with langs|group_money_planning_tab|Group - Land/Assets - Planning|Groups}}
{{Map File Row with langs|group_money_sales_tab|Group - Land/Assets - Sales|Groups}}
{{Map File Row with langs|group_notices_tab|Group - Notices|Groups}}
{{Map File Row with langs|groups|Groups Picker|Groups}}
{{Map File Row with langs|image_preview|Upload Image|Inventory}}
{{Map File Row with langs|incoming_call|Incoming Call|Communication}}
{{Map File Row with langs|inventory_finder|Inventory - Show Filters|Inventory}}
{{Map File Row with langs|item_properties|Item Profile|Inventory}}
{{Map File Row with langs|object_properties|Object Profile|Inventory}}

{{Map File Row with langs|land_general_tab|About Land - General|Land}}
{{Map File Row with langs|land_covenant_tab|About Land - Covenant|Land}}
{{Map File Row with langs|land_objects_tab|About Land - Objects|Land}}
{{Map File Row with langs|land_options_tab|2.8.0/About Land - Options|Land}}
{{Map File Row with langs|land_media_tab|About Land - Media|Land}}
{{Map File Row with langs|land_audio_tab|2.8.0/About Land - Sound|Land}}
{{Map File Row with langs|land_access_tab|About Land - Access|Land}}

{{Map File Row with langs|land_holdings_floater|My Land|Land}}
{{Map File Row with langs|lsl_reference|LSL Reference|Scripting}}
{{Map File Row with langs|LSL_Portal|LSL Portal|Scripts}}
{{Map File Row with langs|map|Mini-Map|Navigation}}
{{Map File Row with langs|maturity_rating|Maturity rating|Other}}
{{Map File Row with langs|media_settings_controls|Media Settings - Customize|Media}}
{{Map File Row with langs|media_settings_general|Media Settings - General|Media}}
{{Map File Row with langs|media_settings_security|Media Settings - Security|Media}}
{{Map File Row with langs|move_floater|2.0.2/Move|Navigation}}
{{Map File Row with langs|mute_by_name|Block Object By Name|Objects}}
{{Map File Row with langs|my_outfits_tab|Changing your appearance|Appearance}}
{{Map File Row with langs|sidebar_appearance|Changing your appearance|Appearance}}
{{Map File Row with langs|chat_bar|Chat Bar|Communication}}
{{Map File Row with langs|nearby_chat|Nearby Chat|Communication}}
{{Map File Row with langs|nearby_media|Nearby_Media|Media}}
{{Map File Row with langs|notification_chiclet|Notifications|Communication}}
{{Map File Row with langs|now_wearing_tab|Changing your appearance|Appearance}}
{{Map File Row with langs|objectcontents|Object Contents|Inventory}}
{{Map File Row with langs|outgoing_call|Outgoing Call|Communication|UI Ready}}
{{Map File Row with langs|people_friends_tab|People - Friends|People}}
{{Map File Row with langs|people_groups_tab|People - Groups|People}}
{{Map File Row with langs|people_nearby_tab|People - Nearby|People}}
{{Map File Row with langs|people_recent_tab|People - Recent|People}}
{{Map File Row with langs|place_profile|Places - Place Profile|People}}
{{Map File Row with langs|landmark|Places - Landmark|People}}
{{Map File Row with langs|pre_login_help|3.2.0/Logging in to Second Life|Login}}

{{Map File Row with langs|preferences_general_tab|2.7.1/Preferences - General|Preferences}}
{{Map File Row with langs|preferences_display_tab|2.7.1/Preferences - Graphics|Preferences}}
{{Map File Row with langs|hardware_settings_floater|Preferences - Graphics - Hardware Settings|Preferences}}
{{Map File Row with langs|preferences_audio_tab|Preferences - Sound & Media|Preferences}}
{{Map File Row with langs|preferences_chat_tab|3.2.1/Preferences - Chat|Preferences}}
{{Map File Row with langs|preferences_move_tab|3.2.1/Preferences - Move & View|Preferences}}
{{Map File Row with langs|preferences_msgs_tab|Preferences - Notifications|Preferences}}
{{Map File Row with langs|preferences_colors_tab|Preferences - Colors|Preferences}}
{{Map File Row with langs|preferences_im_tab|2.7.1/Preferences - Privacy|Preferences}}
{{Map File Row with langs|preferences_input_tab|2.7.1/Preferences - Setup|Preferences}}
{{Map File Row with langs|preferences_advanced1_tab|2.7.1/Preferences - Advanced|Preferences}}
{{Map File Row with langs|proxysettings|SOCKS5 Proxy Settings|Preferences}}
{{Map File Row with langs|preview_anim|Animation|Inventory}}
{{Map File Row with langs|preview_lsl_text|Script Editor|Inventory}}
{{Map File Row with langs|preview_notecard|Notecard|Inventory}}
{{Map File Row with langs|preview_sound|Sound|Inventory}}
{{Map File Row with langs|preview_texture|Texture|Inventory}}
{{Map File Row with langs|profile_notes_tab|People - Notes and Privacy|Communication}}
{{Map File Row with langs|profile_picks_tab|People - Picks|Communication}}
{{Map File Row with langs|profile_profile_tab|2.3.0/People - Profile|Communication}}
{{Map File Row with langs|panel_region_estate_tab|2.7.1/Region/Estate - Estate|Land}}
{{Map File Row with langs|panel_region_covenant_tab|Region/Estate - Covenant|Land}}
{{Map File Row with langs|panel_region_general_tab|Region/Estate - Region|Land}}
{{Map File Row with langs|panel_region_terrain_tab|2.7.1/Region/Estate - Terrain|Land}}
{{Map File Row with langs|panel_region_environment_tab|Region/Estate - Environment|Land/Windlight}}
{{Map File Row with langs|panel_region_debug_tab|Region/Estate - Debug|Land}}
{{Map File Row with langs|prim_media_controls|Prim Media Controls|Media}}
{{Map File Row with langs|profile_pick_info|Pick Info|Profile}}
{{Map File Row with langs|profile_classified_info|Pick Info|Profile}}
{{Map File Row with langs|profile_edit_classified|My Profile - Edit Classified|Profile}}
{{Map File Row with langs|profile_edit_pick|My Profile - Edit Pick|Profile}}
{{Map File Row with langs|my_inventory_tab|Managing your inventory|Inventory}}
{{Map File Row with langs|recent_inventory_tab|Managing your inventory|Inventory}}
{{Map File Row with langs|report_bug|Bug Reporting|N/A (Help > Report Bug)|Support}}
{{Map File Row with langs|roles_actions_tab|Group - Roles - Abilities|Groups}}
{{Map File Row with langs|roles_members_tab|Group - Roles - Members|Groups}}
{{Map File Row with langs|roles_roles_tab|Group - Roles - Roles|Groups}}
{{Map File Row with langs|script_ed_float|Script Editor|Scripting}}
{{Map File Row with langs|script|Script Notification|Scripting}}
{{Map File Row with langs|script_floater|Script Notification|Scripting}}
{{Map File Row with langs|scriptlimits|Script Information|Scripting}}
{{Map File Row with langs|script_search|Script Search|Scripting}}
{{Map File Row with langs|sell_land|Sell Land|Land}}
{{Map File Row with langs|sidebar_inventory|My Inventory|Inventory}}
{{Map File Row with langs|panel_landmarks|Landmarks and teleporting|Places}}
{{Map File Row with langs|panel_teleport_history|Landmarks and teleporting|Places}}
{{Map File Row with langs|floater_places|Landmarks and teleporting|Places}}
{{Map File Row with langs|snapshot|3.2.2/Snapshot Preview|Communication}}
{{Map File Row with langs|sound_preview|Upload Sound|Inventory}}
{{Map File Row with langs|telehub|Telehub|Land}}
{{Map File Row with langs|colorpicker|Color Picker|Build Tools}}
{{Map File Row with langs|build_options_floater|Grid Options|Build Tools}}
{{Map File Row with langs|floaterbulkperms|Edit Content Permissions|Build Tools}}
{{Map File Row with langs|perm_prefs|Default Upload Permissions|Build Tools}}
{{Map File Row with langs|texture_picker|Pick Texture|Build Tools}}
{{Map File Row with langs|this_is_fallbacktopic|Second Life Help|Other}}
{{Map File Row with langs|toolbox_contents_tab|Build Tools - Content|Build Tools}}
{{Map File Row with langs|toolbox_features_tab|Build Tools - Features|Build Tools}}
{{Map File Row with langs|toolbox_floater|Build Tools - Edit Terrain|Build Tools}}
{{Map File Row with langs|toolbox_general_tab|Build Tools - General|Build Tools}}
{{Map File Row with langs|toolbox_object_tab|Build Tools - Object|Build Tools}}
{{Map File Row with langs|toolbox_texture_tab|Build Tools - Texture|Build Tools}}
{{Map File Row with langs|upload_model_lod|Upload Model - Level of Detail|Mesh}}
{{Map File Row with langs|upload_model_physics|Upload Model - Physics|Mesh}}
{{Map File Row with langs|upload_model_modifiers|Upload Model - Modifiers|Mesh}}
{{Map File Row with langs|top_objects|Top Colliders and Top Scripts|Land}}
{{Map File Row with langs|url_entry|Set Media URL|Media }}
{{Map File Row with langs|voice_effects|Preview Voice Morphing|Communication}}
{{Map File Row with langs|worldmap|World Map|Navigation}}



{{Map File Row with langs|floater_lagmeter|Lag Meter|Advanced}}
{{Map File Row with langs|statistics|Statistics|Advanced }}
{{HelpNoTrans|settings_debug|Debug Settings|Advanced }}
{{HelpNoTrans|floater_bumps|Bumps, Pushes, and Hits|Develop }}
{{HelpNoTrans|gui_preview_tool|GUI Preview Tool|Develop }}

{{HelpNoTrans|memleak|Memory Leak|Develop }}

{{HelpNoTrans|notifications_console|Notifications Console|Develop }}

{{HelpNoTrans|godtools_grid_tab|God Tools - Grid|Admin }}

{{HelpNoTrans|godtools_objects_tab|God Tools - Objects|Admin }}

{{HelpNoTrans|godtools_region_tab|God Tools - Region|Admin }}

{{HelpNoTrans|godtools_request_tab|God Tools - Request|Admin }}
|}

=== Transcluded articles ===

These articles are used in multiple context-sensitive articles through transclusion, but are not "standalone" articles themselves. However, they MUST be translated along with the articles that use them.

{|class="lltable sortable" border="1"
|-
! Category
! English article
! Notes
! Group
! Status
! Owner
! German (de)
! French (fr)
! Japanese (ja)

{{Helplang|Transcluded|Environment Presets|N/A|Windlight||Ready for Translation|owner=Rand }}

{{Helplang|Transcluded|Appearance Editor - Save|N/A|Appearance Editor|Ready for Translation|owner=Rand
}}

{{Helplang|Transcluded|Build Tools|N/A|Build Tools|Ready for Copy Edit|owner=Jeremy
}}

{{Helplang|Transcluded|Build Toolbar|N/A|Build Tools|FROZEN - In Translation|owner=Jeremy
}}

{{Helplang|Transcluded|Group - Assets|NA|Groups|FROZEN - In Translation|owner=Rand
}}

{{Helplang|Transcluded|Group - Land/Assets|NA|Groups|Ready for Copy Edit|owner=Rand
}}

{{Helplang|Transcluded|My Inventory Bottom|N/A|Inventory|FROZEN - In Translation|owner=Torley
}}

{{Helplang|Transcluded|My Inventory Menus|'''DELETE'''|Inventory|FROZEN - In Translation|owner=Torley
}}

{{Helplang|Transcluded|My Inventory Top|N/A|Inventory|FROZEN - In Translation|owner=Torley
}}

{{Helplang|Transcluded|My Inventory Context Menu|N/A|Inventory|FROZEN - In Translation|owner=Torley
}}

{{Helplang|Transcluded|Selected Object Information|N/A|Build Tools|Ready for QA|owner=Jeremy
}}

{{Helplang|Transcluded|Setting Preferences |N/A|Prefernces|Ready for Copy Edit|owner=Rand}}
|}

== Additional articles ==

These are non-context-sensitive articles that do not have a corresponding help ID.
Thus, we have replaced the "help ID" column with "Category".

Also: [[Viewerhelp:Easter Egg]].

{|class="lltable sortable" border="1"
|-
! Category
! English article
! XUI File
! Group
! Status
! Owner
! German (de)
! French (fr)
! Japanese (ja)

{{Helplang|Top-level|Contents|N/A|Reference|In Progress|owner=Rand }}

{{Helplang|Top-level|Glossary|N/A|Reference|In Progress|owner=Rand }}

{{Helplang|Top-level|Inspector|N/A|Reference|In Progress|owner=Jeremy}}

{{Helplang|Task|Looking around|N/A|Navigation|In Progress|owner=Rand}}

{{Helplang|Task|Moving around|N/A|Navigation|owner=Jeremy}}

{{Helplang|Task|Landmarks and teleporting|N/A|Navigation|owner=}}

{{Helplang|Task|Communicating with other Residents|N/A|Communication|Ready For QA|owner=Torley}}

{{Helplang|Task|Finding interesting things to see and do|N/A|Other|Ready For QA|owner=Torley}}

{{Helplang|Task|Getting Linden Dollars|N/A|L$|Ready For QA|owner=Torley}}

{{Helplang|Task|Buying things|N/A|L$|Ready For QA|owner=Torley}}

{{Helplang|Task|Buying and owning land|N/A|Land|Ready For QA|owner=Torley}}

{{Helplang|Task|Types and sizes of land|N/A|Land|Ready For QA|owner=Torley}}

{{Helplang|Task|Buying versus renting|N/A|Land|Ready For QA|owner=Torley}}

{{Helplang|Task|How to buy a parcel|N/A|Land|Ready For QA|owner=Torley}}

{{Helplang|Task|Monitoring your land holdings and use|N/A|Land|Ready For QA|owner=Torley}}

{{Helplang|Task|Getting more or better land|N/A|Land|Ready For QA|owner=Torley}}

{{Helplang|Task|Controlling your region or estate|N/A|Land|Ready For QA|owner=Torley}}

{{Helplang|Task|Changing your appearance|N/A|Appearance|In Progress|owner=Kate}}

{{Helplang|Task|Building and scripting|N/A|Building|owner=Jeremy}}

{{Helplang|Concept|Groups|N/A|Groups|owner=Kate}}

{{Helplang|Concept|Managing your inventory|N/A|Inventory|Ready For QA|owner=Torley}}

{{Helplang|Task|Creating and viewing inworld media|N/A|Media|In Progress|owner=Jeremy}}

{{Helplang|Top-level|Technical questions|N/A|Reference|owner=Jeremy}}

{{Helplang|Reference|Getting more help|N/A|Support|owner=Rand}}

{{Helplang|Concept|Permissions|N/A|Inventory|Ready For QA|owner=Torley}}
|}

Solution Providers

2012-03-30T17:06:55Z

Rand Linden: Undo revision 1164861 by Rand Linden (Talk)

{{SLDevelop/SPs|float=right}}
__TOC__
Thank you for your interest in the Second Life solution provider program. If you're interested in creating content or experiences in the Second Life virtual world, the tools, individuals, and companies listed in the [http://solutionproviders.secondlife.com Solution Provider Directory] are available to assist you. You'll find a complete listing of companies who can assist you with everything from a full-scale island build and long-term marketing plan to smaller projects such as creating a custom avatar or creating custom scripts to enable interaction with objects on your property.

== Categories ==
To find appropriate individuals or companies and to provide better visibility for those listed, the Solution Provider Directory is divided into the following categories:

;[http://solutionproviders.secondlife.com/search?query=&category1=1&category2=&country=&language=&sort_by=alpha&letter= Full-service Companies]
:Companies that provide start-to-finish management of complex or large-scale projects, such building out an entire region, or creating a large event for many participants as well as additional services, such as marketing or strategic planning.

;[http://solutionproviders.secondlife.com/search?query=&category1=2&category2=&country=&language=&sort_by=alpha&letter= Specialists]
:Talented and experienced users of Second Life who can provide you with specific skills (avatar skins, scripting), or tackle small projects.

;[http://solutionproviders.secondlife.com/search?query=&category1=3&category2=&country=&language=&sort_by=alpha&letter= Developer Tools]
:Software, scripts, or other resources provided by individuals or companies that import or export content or information, simplify development, or enable interaction with Second Life and its content.

;[http://solutionproviders.secondlife.com/search?query=&category1=4&category2=&country=&language=&sort_by=alpha&letter= Software Solution Providers]
:Individuals or companies with in-house C/C++ programming expertise who offer customization and enhancement of the Second Life Viewer source code or can build products and services which use Second Life's APIs.

;[http://solutionproviders.secondlife.com/search?query=&category1=6&category2=&country=&language=&sort_by=alpha&letter= Solution Providers that have worked with teen-focused organizations]
:Abilities range from specific skills or small projects to complete project management of large projects.

==Working with a solution provider==

===Have a clear goal===
Your goal should tie to your marketing or business objectives. See what other businesses have done with Second Life Grid; see http://work.secondlife.com/ for more information.

===Decide what kind of solution provider you need===
Do you want to manage the project yourself, have in-house staff contribute, or outsource the entire project? Do you want consulting on your strategic goals, or assistance with marketing your project to the Second Life community? Before you contact a Solution Provider, decide if it makes sense to contract a full-service company for your project, or if you’d prefer to manage the project and hire consultants for specific tasks.

===Selecting a solution Provider===
Make sure that you conduct thorough research on your own before selecting a Solution Provider to work with. In addition to obtaining and checking references, visit recent projects on the Second Life Grid to see if their style and approach is appropriate for you. Ask about metrics and results for previous projects.

'''Disclaimer''': Linden Lab makes no representation of the ability of the companies and individuals listed, nor of the capability of any tools listed. Please treat these providers like you would any other - ask for references, look at previous work, and, if appropriate, sign a contract with them before they begin service.

[[Category:Marketing]]

Solution Provider Program

2012-03-30T17:06:27Z

Rand Linden: Undo revision 1164860 by Rand Linden (Talk)

{{SLDevelop/SPs}}
This article explains the requirements for membership in the Linden Lab Solution Provider Program. You must comply with all of these requirements to be included in the Solution Provider Program and be listed in the [http://secondlife.com/solution_providers/listings.php Solution Provider Directory].

==Projects==

All Solution Provider Program members are required to have completed at least two projects. A project is defined as a product or service provided to a client (paid or unpaid), and can also depend on whether you're listed as full-service or specialist. Clients include businesses (both inworld and outside of Second Life®), organizations, educational institutions, and communities (both inworld and outside of Second Life).

Please not that Solution Provider Directory entries containing the following items will not be accepted:
* ** Projects that list the Solution Provider's office.
** The Solution Provider's inworld portfolio.
** Other examples of work done solely for the Solution Provider submitting the listing.

== How to get experience as a solution provider ==
If you don't meet the two-project requirement, the following are some guidelines intended to help you obtain the experience needed to meet them:

* '''Create''': Start designing clothes, constructing buildings, managing events, developing tools, or completing projects in whatever other areas you're interested.
* '''Organize''': Develop a portfolio that best represents your work.
* '''Advertise''': List the products and/or services you provide on the inworld classifieds. See the [[Linden Lab Official:Classifieds FAQ|Classifieds FAQ]] for more information on how to post an ad.
* '''Search''': There are two things you can try:
** Check out the inworld classifieds for Residents seeking someone to help with a project that fits your skill set.
** Search the [http://solutionproviders.secondlife.com/ Solution Provider Directory] for companies and individuals with projects or a business focus that interests you, and which you believe would benefit from your skills, and contact them.
* '''Collaborate''': Work with fellow Residents and solution providers on projects. Before you know it, you'll have two client projects to your name!
* '''Apply''': Once you've completed two projects for clients, [http://solutionproviders.secondlife.com/login submit your application] for inclusion in the solution provider program.

==Second Life Account==

The Second Life account under which the Solution Provider Directory listing is submitted must be in good standing, as well as all accounts affiliated with the Solution Provider that participates in the Solution Provider Program.

==Trademark Compliance==

None of your names, logos, or marks can contain, play on, or be confusingly similar to any Linden Lab trademark, including but not limited to:

* "Second Life"
* "SL"
* "Second"
* "Life"
* "Linden"
* "Second Life Grid"
* This includes similar words in other languages (deuxième, zweite, vie, vida, etc.)

For complete information, see the [http://secondlife.com/corporate/brand/ Second Life Brand Center], specifically the [http://secondlife.com/corporate/brand/trademark/ Guidelines for Using Linden Lab's Trademarks] .

==Business Information==

Information about your business must be correct and kept properly updated so we can contact you. This includes:

* Address
* Phone number
* Email
* Second Life account
* Business name
* Location(s)
* Languages spoken

==General Business Practices==

The following are some general business practices all Solution Provider Program members should follow:

* Prior to applying for the Program, you must have in place procedures for contracting, invoicing, and other necessary business communication with your clients.
* You are expected not to create web pages that provide confusing or misleading information about
** Your company
** Your relationship with Linden Lab
** Your competitors
* You may only use the exact phrases provided by Linden Lab at your acceptance into the Solution Provider Program to describe your relationship with Linden Lab, and you must remove any use of that phrase immediately upon resignation or termination from the Program.
* Creating webpages or using URLs that are confusingly close to those of other Solution Providers may result in removal from the Program.

==Solution Provider Program Membership Obligations==

The following are obligations for members of the Solution Provider Program:

* Compliance with all Solution Provider Program requirements
* Mandatory quarterly update of listings

==Ready to Apply to the Solution Provider Program?==

Please visit the [http://solutionproviders.secondlife.com/login submission] page to apply for the Solution Provider Program, which includes listing in the Directory. Please note that each Solution Provider Directory listing is linked to a Second Life account, so you will be asked to log in with your Second Life name and password in order to access the submission form.

Solution Provider Resources

2012-03-30T17:05:32Z

Rand Linden: Undo revision 1164859 by Rand Linden (Talk)

{{SLDevelop/SPs}}
== Overview ==

Linden Lab invites individuals and businesses that have experience addressing the needs of real-world organizations in Second Life to join our Solution Provider Program. We specially encourage businesses with extensive enterprise or education experience to join the Program so that the deluge of organizations joining Second Life can take advantage of your expertise and services.

For more information, see [[Solution Provider Program membership requirements and obligations]].

===Benefits===

*Company listing in the Solution Provider Directory which businesses use to find resources to help them design their presence in Second Life, create content, and obtain technical and business assistance.
*Access to Solution Provider resources including email updates and in-world meetings about topics of interest or potential impact on the Solution Provider community

===Requirements===

*Listed projects must be for clients
*Compliance with all Linden Lab trademark and branding policies
*Accurate and current contact information
*Must be an operating business
*Second Life account must be in good standing
*Directory listing must be updated quarterly
* Please see [https://wiki.secondlife.com/w/index.php?title=Solution_Provider_Program_membership_requirements_and_obligations&stable=0&shownotice=1#Projects SP Program wiki page] for more details
*For complete details on joining the Solution Provider Program and to submit a listing, please visit the [http://secondlife.com/solution_providers/submission.php Solution Providers Submission page.]

==Support tiers==
Linden Lab has created several tiers that depend upon your economic relationship with Second Life. Here's the quick summary (services available are cumulative):
{| class="lltable" border="1"
|-
!Level !! Account Status !!Service
|-
|Basic ||Basic Account ||Knowledge Base & Special Support Tickets, Billing Phone line for billing-related support
|-
|Premium ||Premium Account ||Web ticket submission, Live Text Chat
|-
|Concierge ||Pay >=$125 land tier/month ||Concierge email/phone
|}

Details:
* http://blog.secondlife.com/2007/05/17/coming-your-way-soon-the-second-life-support-portal/
* Also, see Support Availability by Account Type on the [Second Life https://secure-web11.secondlife.com/my/support/? Support] page.

==What if I don't qualify for concierge support?==
If you don't qualify for Concierge support, you still have have access to the [[Knowledge Base]], to the billing team for billing-related issues, and to a limited set of support tickets:
* I'm trying to create an account and it won't let me.
* Second Life tells me I can't access it from this computer.
* My account has been shut off and I have no idea why; my account page doesn't give me any clues.
* I need to report a region being offline.
* I'm an estate manager and I need to request a rollback.
* I would like to request a LindeX tier review.
For the Billing phone number - log into [https://support.secondlife.com/ics/support/security.asp Support]; you'll find the Billing number under "Need to call us?"

In certain circumstances, Solution Providers can contact Concierge on behalf of their clients. In order to participate in any of these benefits, '''you must be an Estate Manager for the region(s) in question'''. As estate manager, you are eligible for the following benefits (via ticket submission):
* Inquiries about performance issues (including bugs)
* Request for Rollbacks
* Region is down

==Common problems==

Here's a list of common problems and the place to request help for them. An advantage of LiveChat: you get a full transcript of every LiveChat session in your Support History page.

'''NOTE''': if you're a concierge customer, use the concierge support tickets, rather than the basic support tickets

===Land purchase and management===
# [http://secure-web6.secondlife.com/community/land-islands.php Buying an island] - (You can use the lower link - Special Order - to buy by invoice or wire payment)
# How to pay for land questions - Concierge
# Urgent renaming or moving - Concierge

===Billing and payment===
# General billing/payment questions - [https://secondlife.com/community/support.php Support Ticket], or call the [https://support.secondlife.com/ics/support/security.asp Billing phone number] (you'll find the Billing number under "Need to call us?")

# Blocked account - [https://secondlife.com/community/support.php Support Ticket] or call the [https://support.secondlife.com/ics/support/security.asp Billing phone number] (you'll find the Billing number under "Need to call us?")
# Invoicing/payment/closed account questions - [https://secondlife.com/community/support.php Support Ticket] or call the [https://support.secondlife.com/ics/support/security.asp Billing phone number] (you'll find the Billing number under "Need to call us?")
# Limit increase - use [https://secondlife.com/currency/describe-limits.php Limit Request web form]
# Other payment or billing issues - [https://secondlife.com/community/support.php Support Ticket] or call the [https://support.secondlife.com/ics/support/security.asp Billing phone number] (you'll find the Billing number under "Need to call us?")

===Urgent land problems===
# Blocked access, no TP - Concierge LiveChat or phone
# Sim crashing (downed regions) - [https://secondlife.com/community/support.php Support Ticket]; or Concierge
# Sim boundary/performance problems - Concierge
# Sim rollback - [https://secondlife.com/community/support.php Support Ticket]
# Lost inventory: In World: Help/Additional Help/Knowledge Base key words "Lost Content" or [https://secondlife.com/community/support.php Support Ticket]

===Non-urgent land questions or problems===
# Questions not listed below - [https://secondlife.com/community/support.php Support Ticket]
# Group ownership/assignment - [https://secondlife.com/community/support.php Support Ticket]
# Land renaming ($50) - [https://secondlife.com/community/support.php Support Ticket]
# Land moving ($150) - [https://secondlife.com/community/support.php Support Ticket]
# Land transfer ($100) - [https://secondlife.com/community/support.php Support Ticket]
# Land Rental - [http://secondlife.com/community/land-rental.php Land: Rental page]

===Firewall and networking issues===

For information on the ports Second Life uses and other networking issues, see the following Knowledge Base articles:

* [[Configuring your corporate firewall to allow access to Second Life]].
* [[How do I configure my hardware firewall (such as a router)?]]
* [[How do I configure my software firewall (such as Norton Internet Security, McAfee Personal Firewall, or ZoneAlarm)?]]

== Links and resources ==

* [[How to become a member of the Solution Provider Program]]
* Linden [[Office Hours]]
* [[Region Performance Improvement Guide]]
* [[Inventory Letters and Recovery Steps]]

===SLDEV Forums===
* Held quarterly with members of the Linden Lab management team.
* For recent transcripts see [[SLDev Forum Transcripts]].

===Mailing Lists===
* Join the SLDEV mailing list for discussing development issues related to Second Life; See [[SLDev]].
* Join the SLCorporateUse mailing list for discussion of use of Second Life in corporate or educational environments. To subscribe:
# Got to https://lists.secondlife.com/
# Click on slcorporateuse
# Add yourself.

=== Community development ===

The [[Community Development Guide]] aggregates knowledge about Second Life community development in one place and provides a "living document" any Resident can edit and contribute to. It is our hope this guide will be useful to interested individuals, businesses, and organizations using the Second Life Main and Teen Grids.

=== Solution provider directory ===

See [[Solution Providers]] for general information.

To update or correct your listing, submit a new listing [http://secondlife.com/solution_providers/submission.php Solution Provider Directory Submissions].

Email question to sldevelopers (at) lists.lindenlab.com.

=== Account and name-related issues ===

The [[Custom Name Program]] provides a way for you to get corporate last names or vanity names for a fee.

There is a limit on the number of accounts you can create per day per IP address. To request ability to exceed this limit for demo purposes, file a support ticket.

To change your account password (demo accounts), see [https://secondlife.com/account/password.php My Account - Password].

===Other===

[[Event Notification]] sends an email to a team of community, developers, and support who monitor it for major events such as press conferences, events on TV, or events involving enough people that it might affect the grid. We can't promise to keep the grid up, but we do pay attention to events and if necessary can notify you of upcoming issues affecting your event.

* [http://www.google.com/calendar/feeds/grid-downtime%40lindenlab.com/public/basic Second Life Downtime Calendar]
* [[Teen_Second_Life |Teen Grid information]]
* [http://secondlife.com/corporate/brand/ Trademark and logo information]
* [http://secondlife.com/corporate/brand/faq.php#25 Request to license Linden Lab's trademarks or logos] Brand FAQ
* KB article [[Project management success tips]]

[[Category:Marketing]]

Linden Lab Official:Solution Provider Program

2012-03-30T17:05:12Z

Rand Linden: Undo revision 1164858 by Rand Linden (Talk)

{{SLDevelop/SPs}}
__TOC__
== Solution Provider Program and Directory ==
The '''Second Life Solution Provider program''' helps enterprises, educational institutions, government organizations, nonprofits, and individuals connect with the global community of companies and individuals skilled at developing projects and experiences in Second Life. The program includes more than 300 organizations from around the world, offering a wide variety of products and services.

There are many gold solution providers—listed in the comprehensive [http://solutionproviders.secondlife.com/ Solution Provider Directory].

Whether you're interested in joining the solution provider program, or you're already a Second Life solution provider, and would like to apply to become a Gold Solution Provider, then we have everything that you need to know right here.

== Gold Solution Provider Program ==
The Gold Solution Provider Program is the first of its kind in the virtual worlds industry, reflecting the strength, longevity, and unique ability for users to create and own their content on the Second Life platform. The new Gold Program identifies exceptionally qualified Solution Providers with a high level of client satisfaction, a track record of developing successful Second Life projects, and demonstrated expertise working with real world organizations. Currently, there are 39 Gold Solution Providers based all over the world. They have business backgrounds in areas ranging from design and web development to marketing agencies and training, and have developed projects for multinational corporations, educational institutions, government agencies, and nonprofits. <br>

Gold Program members provide many services and products to help enterprise customers effectively use Second Life for their business. For example, they can:
* Host and provide innovative training experiences for employees spread out across the world, saving travel time and expenses
* Design and create engaging spaces for mixed-reality meetings and classes enabling remote attendees to participate in real time
* Cultivate and manage vibrant communities around brand marketing efforts
* Organize events, contests, and other activities to offer nonprofits a new venue for fundraising efforts
* Develop simulations for educators to recreate science experiments that would be cost-prohibitive and/or dangerous in a physical setting

The Gold Solution Provider program is a special and distinct designation within the Second Life Solution Provider program.

===Benefits===

* Specific logo and language to demonstrate membership in the Gold Solution Provider Program.
* Ability to communicate client satisfaction, project quality and experience in Second Life to current and potential clients.
* Priority in marketing and PR opportunities.
* Complimentary membership in the Extended Support Program (XSP), which includes accelerated response time and resolution to tickets.
* Businesses/organizations contacting Linden Lab will be directed to the Gold Solution Provider list.
* Proactive contact from Linden Lab.

'''Download a PDF outlining the program''': [http://secondlifegrid.net.s3.amazonaws.com/docs/Gold_SP_Program_EN.pdf Gold Solution Provider Program]

=== Qualifications and Requirements ===
Linden Lab reviews all Gold Program applicants for an established set of criteria. To qualify, your organization will need to provide evidence that you meet the following evaluation criteria:
* Recent projects with major companies
* References from at least 3 recent clients
* Length of experience and proportion of virtual worlds work done in the Second Life
* Number of new or continuing projects during the past year
* Amount of publicity for your Second Life projects, including blog posts, articles, and other publications
* Number of speaking engagements about Second Life at conferences, seminars, and other public events<br>

And, here are some additional program requirements:
* Listing in the Solution Provider Directory for at least six months as Full-Service or Specialist
* Agreement to and compliance with the written terms and conditions for the Gold Solution Provider Program
* All Second Life account(s) associated with applicant must be and remain in good standing
* Established business with implementation of standard business practices
* Public Web site that includes description of services offered related to Second Life

===Apply to the Gold Solution Provider Program===
To apply to the Gold Solution Provider program, there is a US $125 non-refundable application fee and then a US $500 annual membership fee. If accepted, the application fee will be applied towards the annual fee.

For more information about the Gold Program, or to receive an application, please [mailto:sldevelopers@lists.lindenlab.com email us directly].

Category:Developer Resources

2012-03-30T17:04:16Z

Rand Linden: Created page with "See Second Life Develop."

See [[Second Life Develop]].

Managing business projects in Second Life

2012-03-30T16:41:47Z

Rand Linden:

The following guidelines help businesses and developers succeed and minimize problems when contracting work in Second Life. Besides issues you might expect dealing with a remote contractor in the real world, Second Life can have some nasty surprises if details like permissions and transfer of content aren't clearly defined.

==Corporate accounts==

* Linden Lab does ''not'' provide corporate accounts at this time.
* We strongly recommend you create one account for your organization that is not someone's personal account, and use this account to create groups, buy and manage land, and otherwise transact business on behalf of your company. Be aware that, as with any account that accesses money, you need to employ adequate safeguards for proper use of this account; it's like handing out corporate credit cards. If someone who has been using this account leaves the company, '''change the password immediately''' to prevent unexpected use of the account. Keep the password secure and restricted to trusted individuals within your organization. If this account is misused, you are responsible for the misuse, and Linden Lab may close the account. Linden Lab's [http://secondlife.com/corporate/tos.php Terms of Service] apply, but were primarily written for consumer users where sharing a password can be a serious problem. Section 2.3 states:

: "You need to use an account name in Second Life which is not misleading, offensive or infringing. You must select and keep secure your account password."

==Ownership of groups==

* Make sure you (your company) creates all groups from an account that you/your company controls.
* You can assign your contractor as an officer in the group and give them permissions to manage the group and also to deal with land and permissions.
** For more information about groups, see the [http://community.secondlife.com/t5/English-Knowledge-Base/tkb-p/English_KB%40tkb#/?sort_by=-views&page=1&restrictionStates=no_filter&labels=groups&breadCrumb=%5B%0A++%7B%0A++++%22label%22+%3A+%22groups%22%2C%0A++++%22fieldName%22+%3A+%22labels_groups%22%0A++%7D%0A%5D&publishRangeTime=0&attentionState=no_filter&search_type=message Second Life Knowledge Base].

==Object permissions==

* To properly manage permissions in Second Life, you have two alternatives. Your developer may prefer or propose either of these:
*# Create a company-owned account and provide the account name and password for the developer to use. When they're done, you'll need to reset the password to prevent their further access to the account.
*# Arrange for the developer to transfer object permissions to an account you specify (preferably your corporate account) at completion of the project. Make sure you discuss object transfer details during setting up the contract; the process must be clear for all contract partners. Also confirm [[How do I set permissions on an object|permissions]]: will you be able to fully copy, modify, and transfer the objects afterwards?
* See also:
** [[Next-owner permissions FAQ]]
** [[I want to build something with other people; how do I let them edit my objects?|I want to build something with other people; how do I let them edit my objects?]]
** [[How do I manage objects on group-owned land|How do I manage objects on group-owned land?]]

==Ownership of land==

* We recommend that any land purchased for your company is group-owned.
** [[How does group-owned land work|See "How does group-owned land work?"]]
* You can set your company as payer of account and land, which enables someone from the company to call [[Linden Lab Official:What's Concierge service and how do I get it|Concierge]] to deactivate the account (or at least change the password) if a person using the account leaves your company.

==Employee accounts==

* Create separate accounts for your employees' business use (or have them create separate accounts) so all content and payment goes through these instead of their personal accounts.
* You can use the [[RegAPI|Registration API]] to simplify creating business accounts.
* Create a custom surname for employee accounts ([[Linden Lab Official:Custom Name Program (beta) General Information|more info]]).
* ''Never'' let an employee buy land (parcels and [[Linden Lab Official:Private Region (Island) FAQ|Private Regions]] aka "islands" or "sims") in Second Life on their credit card under a personal avatar (account). If they stop paying, your company's land will be removed when they default. Furthermore, billing notices go to them, so you won't know until your land and all its contents disappear.
* Creating employee accounts makes it easier for Linden Lab to deactivate the account or change the password to block access when necessary.
* Again, if an employee leaves, '''make sure to immediately change passwords''' of any accounts to which they've had access. And ensure their account is removed from all appropriate groups and land access, so they have no access to your business' content and accounts in Second Life.

==Contract terms==

* Protect your assets, communicate clearly. Even for small projects, if it's important to you, insist on a contract. Specify exactly what is to be delivered and when, and how content permissions will be transferred when work is done. Define project completion exactly and state how it will be recognized. Opinion is hard to quantify.
* For larger projects, you may want to do the real-world practice of specifying completion performance bonuses/penalties related to delivery dates and content.
* For large projects, consider setting up an escrow account to manage the transfer of money and assets at the completion of the project.
* For any work large enough to be contracted, expect to pay up to 50% upfront. Reserve at least 20% for payment at delivery of content.
* For projects too small to warrant a contract, you may want to have a terms sheet or at least documented deliverables and timelines.
* Ask for and check references. You wouldn't hire someone in the real world without doing this; you're spending real money even if it's a virtual project. Specifically, ask if the reference got what they expected, if deliverables were on time, and if changes were adequately communicated.

[[Category:Developer Resources]]

APIs and Web Services Portal

2012-03-30T16:37:03Z

Rand Linden:

__NOTOC__ __NOEDITSECTION__
'''Also see [[Second Life Develop]]'''.

{| width="800" border=0

|-
|colspan="2" align="center"|<h3>Official Second Life APIs provided by Linden Lab</h3>
<div style="background-color: #FFEF99; border: 1px solid #DCDCDC; padding: 5px; margin-top: 5px;">These are official Second Life APIs provided and documented by Linden Lab.</div>

|-
|valign="top" width="50%"|
<div id="box">
== [[Registration API]] ==
<div style="padding: 0.5em">
Enables you to register Second Life residents from your web page.
</div>
</div>
|valign="top" width="50%"|
<div id="box">
== [[Map API]] ==
<div style="padding: 0.5em">
Enables you to embed Second Life Maps onto your web pages.
</div>
</div>

|-
|valign="top" width="50%"|
<div id="box">
== [[Live Data Feeds]] ==
<div style="padding: 0.5em">
Live data feeds provided by Linden Lab.
</div>
</div>

|valign="top" width="50%"|
<div id="box">
== [[Exchange Risk API]] ==
<div style="padding: 0.5em">
Helps third-party Linden Dollar exchanges determine the risk associated with a particular transaction.
</div>
</div>

|-
|valign="top" width="50%"|
<div id="box">
== [[Media Rendering Plugin System|Media Plugin API]] ==
<div style="padding: 0.5em">
API used by Second Life Viewer media rendering plugins.
</div>
</div>
|valign="top" width="50%"|
<div id="box">
== [[Inventory API]] ==
<div style="padding: 0.5em">
Provides information on agent inventory.
</div>
</div>

|-
|valign="top" width="50%"|
<div id="box">
== [[Viewer Web Widgets|Viewer Web Widgets]] ==
<div style="padding: 0.5em">
Widgets used in the login screen and elsewhere. (Experiment-in-progress!)
</div>
</div>

|-
|colspan="2" align="center"|<h3>Unofficial APIs</h3>
<div style="background-color: #FFEF99; border: 1px solid #DCDCDC; padding: 5px; margin-top: 5px;">This information is not provided or reviewed by Linden Lab. <br>Linden Lab does not guarantee that these APIs work as described or work at all. '''Use at your own risk'''!</div>

|-
|valign="top" width="50%"|
<div id="box">
== [[Snapshot API]] ==
<div style="padding: 0.5em">
Format of information contained within snapshots sent from the viewer.
</div>
</div>

|valign="top" width="50%"|
<div id="box">
== [[SearchAPI|Search API]] ==
<div style="padding: 0.5em">
Enables you to search Second Life for events, groups, people, places, and also to search this wiki.
</div>
</div>

|-
|valign="top" width="50%"|
<div id="box">
== [[World API]] ==
<div style="padding: 0.5em">
API for gathering information on residents, groups, and parcels.
</div>
</div>
|valign="top" width="50%"|
<div id="box" style="width: 500px;">

== [[Community Web Service APIs|Third-party / Community Web Services]] ==
<div style="padding: 0.5em;">
Web services and other APIs provided by third-parties related to Second Life but not affiliated with Linden Lab.
</div>
</div>
|}

[[Category:Portals]]
[[Category:Developer Resources]]

API Portal/navigation

2012-03-30T16:32:55Z

Rand Linden:

<div id="box" style="float:{{{float|right}}}; width:20em; margin-left: 0.5em">
<div style="text-align: center; font-size: 11pt; background-color:#ddd; padding: 5px 5px 10px 5px; border-bottom: 1px solid #aaaaaa;">'''[[APIs and Web Services Portal|Second Life APIs]]'''</div>
<div style=" padding-left:1em; padding-bottom:1em;">
* {{LLOlink|Registration API}}
{{#ifeq:{{{1}}}|reg|
** {{LLOlink|Registration API Request Form|Reg API Request Form}}
** {{LLOlink|Reg API Examples|Examples}}
** {{LLOlink|Registration API Reference|API Reference}}
** {{LLOlink|Registration API Error Codes|Error Codes}}
** [[Registration API Third Party Support|Third Party Support]]
** {{LLOlink|Custom Name Program}}
| }}
* {{LLOlink|Map API}}
{{#ifeq:{{{1}}}|map|
** {{LLOlink|Map API Introduction|Introduction}}
** {{LLOlink|Map API SLurl Technical Details|SLurl Technical Details}}
** {{LLOlink|Map API Basic Examples|Basic Examples}}
** {{LLOlink|Map API Advanced Examples|Advanced Examples}}
** {{LLOlink|Map API Reference|API Reference}}
| }}
* {{LLOlink|Exchange Risk API}}
* {{LLOlink|Inventory API}}
* {{LLOlink|Live Data Feeds}}
* {{LLOlink|Media Rendering Plugin System|Media Plugin API}}
{{#ifeq:{{{1}}}|media|
** {{LLOlink|Media Rendering Plugin System FAQ|Frequently Asked Questions}}
** {{LLOlink|Media Rendering Plugin System Technical Overview|Technical Overview}}
** {{LLOlink|Plugin Test App: LLMediaPluginTest|Using the Plugin Test App}}
** {{LLOlink|Getting Started Developing Media Rendering Plugins|Getting Started}}
*** {{LLOlink|Hello World plugin: basic plugin code|Hello World Plugin Code}}
** {{LLOlink|Media Rendering Plugin Operation and Data Flow|Plugin Operation and Data Flow}}
** {{LLOlink|Media Plugin System Messages | Messages}}
*** {{LLOlink|Media Plugin System Internal Messages|Internal Messages}}
| }}
</div>
<div style="text-align: center; font-size: 11pt; background-color:#ddd; padding: 5px 5px 7px 5px; border-bottom: 1px solid #aaaaaa; border-top: 1px solid #aaaaaa;">'''Unofficial APIs'''</div>
<div style=" padding-left:1em; padding-bottom:1em;">
* [[Search API]]
* [[Snapshot API]]
* [[World API]]
</div>
<includeonly>[[Category:APIs]]
[[Category:Developer Resources]]</includeonly>
</div>

Template:Main Page/Marketing

2012-03-30T16:32:29Z

Rand Linden:

<div id="box">

<h2>[[Business, Education, and Marketing|Business and Education]]</h2>
<div style="padding: 0.5em">Resources for businesses and promoting Second Life and your content.
* [[Second Life Work]] • [[Second Life Work/FAQs|FAQ]] • [[Second Life Develop]]
* [[Second Life Education]] • [[Second Life Education Directory|Institution Directory]]

[[Business Blogs]] | [[Community Development Guide|Community Development]] | [[Mailing Lists]] | [[Second Life Periodicals|Periodicals]] | [[Second Life Videos|Videos]]
</div>
</div>

Managing business projects in Second Life

2012-03-30T16:30:36Z

Rand Linden: /* Ownership of groups */

The following guidelines help businesses and [http://solutionproviders.secondlife.com/ Solution Providers] succeed and minimize problems when contracting work in Second Life. Besides issues you might expect dealing with a remote contractor in the real world, Second Life can have some nasty surprises if details like permissions and transfer of content aren't clearly defined.

==Corporate accounts==

* Linden Lab does ''not'' provide corporate accounts at this time.
* We strongly recommend you create one account for your organization that is not someone's personal account, and use this account to create groups, buy and manage land, and otherwise transact business on behalf of your company. Be aware that, as with any account that accesses money, you need to employ adequate safeguards for proper use of this account; it's like handing out corporate credit cards. If someone who has been using this account leaves the company, '''change the password immediately''' to prevent unexpected use of the account. Keep the password secure and restricted to trusted individuals within your organization. If this account is misused, you are responsible for the misuse, and Linden Lab may close the account. Linden Lab's [http://secondlife.com/corporate/tos.php Terms of Service] apply, but were primarily written for consumer users where sharing a password can be a serious problem. Section 2.3 states:

: "You need to use an account name in Second Life which is not misleading, offensive or infringing. You must select and keep secure your account password."

==Ownership of groups==

* Make sure you (your company) creates all groups from an account that you/your company controls.
* You can assign your contractor as an officer in the group and give them permissions to manage the group and also to deal with land and permissions.
** For more information about groups, see the [http://community.secondlife.com/t5/English-Knowledge-Base/tkb-p/English_KB%40tkb#/?sort_by=-views&page=1&restrictionStates=no_filter&labels=groups&breadCrumb=%5B%0A++%7B%0A++++%22label%22+%3A+%22groups%22%2C%0A++++%22fieldName%22+%3A+%22labels_groups%22%0A++%7D%0A%5D&publishRangeTime=0&attentionState=no_filter&search_type=message Second Life Knowledge Base].

==Object permissions==

* To properly manage permissions in Second Life, you have two alternatives. Your Solution Provider may prefer or propose either of these:
*# Create a company-owned account and provide the account name and password for the Solution Provider to use. When they're done, you'll need to reset the password to prevent their further access to the account.
*# Arrange for the Solution Provider to transfer object permissions to an account you specify (preferably your corporate account) at completion of the project. Make sure you discuss object transfer details during setting up the contract; the process must be clear for all contract partners. Also confirm [[How do I set permissions on an object|permissions]]: will you be able to fully copy, modify, and transfer the objects afterwards?
* See also:
** [[Next-owner permissions FAQ]]
** [[I want to build something with other people; how do I let them edit my objects?|I want to build something with other people; how do I let them edit my objects?]]
** [[How do I manage objects on group-owned land|How do I manage objects on group-owned land?]]

==Ownership of land==

* We recommend that any land purchased for your company is group-owned.
** [[How does group-owned land work|See "How does group-owned land work?"]]
* You can set your company as payer of account and land, which enables someone from the company to call [[Linden Lab Official:What's Concierge service and how do I get it|Concierge]] to deactivate the account (or at least change the password) if a person using the account leaves your company.

==Employee accounts==

* Create separate accounts for your employees' business use (or have them create separate accounts) so all content and payment goes through these instead of their personal accounts.
* You can use the [[RegAPI|Registration API]] to simplify creating business accounts.
* Create a custom surname for employee accounts ([[Linden Lab Official:Custom Name Program (beta) General Information|more info]]).
* ''Never'' let an employee buy land (parcels and [[Linden Lab Official:Private Region (Island) FAQ|Private Regions]] aka "islands" or "sims") in Second Life on their credit card under a personal avatar (account). If they stop paying, your company's land will be removed when they default. Furthermore, billing notices go to them, so you won't know until your land and all its contents disappear.
* Creating employee accounts makes it easier for Linden Lab to deactivate the account or change the password to block access when necessary.
* Again, if an employee leaves, '''make sure to immediately change passwords''' of any accounts to which they've had access. And ensure their account is removed from all appropriate groups and land access, so they have no access to your business' content and accounts in Second Life.

==Contract terms==

* Protect your assets, communicate clearly. Even for small projects, if it's important to you, insist on a contract. Specify exactly what is to be delivered and when, and how content permissions will be transferred when work is done. Define project completion exactly and state how it will be recognized. Opinion is hard to quantify.
* For larger projects, you may want to do the real-world practice of specifying completion performance bonuses/penalties related to delivery dates and content.
* For large projects, consider setting up an escrow account to manage the transfer of money and assets at the completion of the project.
* For any work large enough to be contracted, expect to pay up to 50% upfront. Reserve at least 20% for payment at delivery of content.
* For projects too small to warrant a contract, you may want to have a terms sheet or at least documented deliverables and timelines.
* Ask for and check references. You wouldn't hire someone in the real world without doing this; you're spending real money even if it's a virtual project. Specifically, ask if the reference got what they expected, if deliverables were on time, and if changes were adequately communicated.

[[Category:Solution Providers]]

Business, Education, and Marketing

2012-03-30T16:29:20Z

Rand Linden:

__NOTOC__
Welcome! Many of these pages are set up for community participation to provide current and accurate information - your involvement helps maintain current and accurate information. If you find better resources elsewhere, please point to them; life's too short to duplicate information.

{|width="100%" border="0"
|-
| valign="top" width="50%"|
<div id="box">
== [[Learning about Second Life]] ==
[[Image:Dustyeverettblondin.jpeg|right]]<div style="padding: 0.8em">
* [[Second Life Images]] - Second Life image sources
* [[Second Life Videos]] - Second Life-related videos, by category
* [[Business Articles]] - Articles about business in Second Life
* [[Business Tools]] - Tools in SL useful for business purposes
*[[Second Life Business Seminars]] - in-world seminars about business use of Second Life
</div>
</div>
<div id="box">

== Marketing and Advertising ==
* [[Marketing Your Products In Second Life]] - Suggestions for ways to promote your product
* [[Advertising in Second Life]]
* [[Periodicals]] - Periodicals Related to Second Life
* [[Business Blogs]] - Blogs about business uses of Second Life
</div>

<div id="box">
== Interest Specific ==
<div align="center">
{| width="100%"
|-
|align="center" |<font size="3">'''[[Healthcare]]'''</font><br>
[[Healthcare Related Articles | Related Articles]]
|align="center" |<font size="3">'''[[Non-Profit]]'''</font><br>
[[Non-Profit Related Articles| Related Articles]]<br>
[[Non-Profit Related Blog| Blogs]]
|-
|align="center" |<font size="3">'''[[Education]]'''</font><br>
[[Education Related Articles| Related Articles]]<br>
[[Education Related Blogs| Blogs]]
|align="center" |<font size="3">'''[[Science & Exploration]]'''</font><br>
[[Science & Exploration Related Articles| Related Articles]]<br>
[[Science & Exploration Related Blogs| Blogs]]
|-
|align="center" |<font size="3">'''[[Government]]'''</font><br>
[[Government Related Articles | Related Articles]]<br>
[[Government Related Blogs| Blogs]]
|align="center" |<font size="2">'''[[Data & Visualization Related Articles|Data & Visualization]]'''</font>

|}

</div></div>
| valign="top"|

<div id="box">

== [[Press Information about Linden Lab and SL]]==
[[Image:blondinnewsstand.jpeg |right]] <div style="padding: 1.5em">
* [http://lindenlab.com/pressroom Press Contacts] - Contacts for media inquiries
* [http://lindenlab.com/pressroom/general/factsheets Linden Lab Fact Sheets]
* [http://blogs.secondlife.com/community/workinginworld Second Life Blog--Working Inworld]
* [http://www.twitter.com/workinginworld Working Inworld Twitter Feed]
</div>
</div>
<div id="box">

== International Resources==
* See the [[Localization Portal]]

</div>

<div id="box">

== [[Second Life Develop|Developer Resources]] ==
[[Image:blondinblimp.jpeg|right]]<div style="padding: 1.5em">
* [[APIs and Web Services Portal]]
* [[Region Performance Improvement Guide]]
* [[Inventory Letters and Recovery Steps]]
</div>
</div>
<div id="box">

== [[Business Inquiries]] ==
[[Image:blondinlight.jpeg|right]]<div style="padding: 0.5em">
* [[Market Data Portal]]
** [[Other Second Life Studies]]
** [[Market Data Demographic Studies]]
* [[Bringing Your Business into SL]]
* [[Bringing Your Community into Second Life]]
* [[Buying Land]]
</div>
</div>
|}
[[Category:Portals]]
[[Category:Marketing]]

Second Life Develop

2012-03-30T16:26:55Z

Rand Linden:

This page is a resource for Second Life developers of all kinds.

{|cellspacing="0" width=800 border=0
|valign="top" width="50%"|
{{Main Page/Open Source}}
<br/>
{{Main Page/LSL}}
|valign="top" align="left" width="50%"|
{{:API Portal/navigation|float=none}}
|}
===Other resources===
* [[Linden_Lab_Official:API_Terms_of_Use|API Terms of Use]]
* [[Second Life Work]]
* [[Second Life Education]]
__NOTOC__
[[Category:Portals]]

Solution Providers

2012-03-30T16:25:58Z

Rand Linden: Redirected page to Second Life Develop

#REDIRECT [[Second Life Develop]]

Solution Provider Program

2012-03-30T16:25:38Z

Rand Linden: Redirected page to Second Life Develop

#REDIRECT [[Second Life Develop]]

Solution Provider Resources

2012-03-30T16:22:58Z

Rand Linden: Redirected page to Second Life Develop

#REDIRECT [[Second Life Develop]]

Linden Lab Official:Solution Provider Program

2012-03-30T16:20:10Z

Rand Linden: Redirected page to Second Life Develop

#REDIRECT [[Second Life Develop]]

Second Life Develop

2012-03-30T16:19:38Z

Rand Linden:

This page is a resource for Second Life developers of all kinds.

{|cellspacing="0" width=800 border=0
|valign="top" width="60%"|
{{Main Page/Open Source}}
{{Main Page/LSL}}
|valign="top" align="left" width="50%"|
{{:API Portal/navigation|float=none}}
|}
===Other resources===
* [[Linden_Lab_Official:API_Terms_of_Use|API Terms of Use]]
* [[Second Life Work]]
* [[Second Life Education]]
__NOTOC__
[[Category:Portals]]

Enhanced Avatar Physics

2012-03-28T18:05:26Z

Rand Linden: Created page with "{{#Widget:Redirect|url=/t5/English-Knowledge-Base/Controlling-your-avatar-s-appearance/ta-p/700709}}"

{{#Widget:Redirect|url=/t5/English-Knowledge-Base/Controlling-your-avatar-s-appearance/ta-p/700709}}

Usernames

2012-03-27T22:39:43Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Usernames-and-display-names/ta-p/700173}}

Inventory links

2012-03-27T21:04:53Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Using-your-inventory/ta-p/1370823#Section_.4}}

I'm wearing a box! I paid for some item(s), but all I got was a prim. What's wrong?

2012-03-27T20:43:29Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Shopping-in-the-Second-Life-Marketplace/ta-p/700189}}

Shopping Safety

2012-03-27T20:43:14Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Shopping-in-the-Second-Life-Marketplace/ta-p/700189}}

Marketplace/Opening boxes

2012-03-27T20:42:59Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Shopping-in-the-Second-Life-Marketplace/ta-p/700189}}

Alpha channels

2012-03-27T20:41:31Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Textures-and-alpha-channels/ta-p/700157}}

Linden Lab Official:Support Tickets Explained

2012-03-27T20:39:57Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Second-Life-Quickstart/ta-p/1087919}}

I want to try Second Life! Where do I begin?

2012-03-27T20:39:43Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Second-Life-Quickstart/ta-p/1087919}}

How do I get the Second Life viewer?

2012-03-27T20:39:30Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Second-Life-Quickstart/ta-p/1087919}}

Linden Lab Official:Can I delete a group notice after I've posted it

2012-03-27T17:59:30Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Creating-managing-moderating-and-disbanding-groups/ta-p/700111#Section_.3}}

Linden Lab Official:Can I change a group's name?

2012-03-27T17:58:56Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Creating-managing-moderating-and-disbanding-groups/ta-p/700111}}

How do I invite someone to a group I'm in?

2012-03-27T17:58:30Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Joining-and-participating-in-groups/ta-p/700117}}

How do I eject someone from a group?

2012-03-27T17:58:06Z

Rand Linden:

{{#widget:Redirect|url=/t5/English-Knowledge-Base/Creating-managing-moderating-and-disbanding-groups/ta-p/700111}}

Linden Lab Official:My group was disbanded; can I get it back?

2012-03-27T17:56:43Z

Rand Linden:

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How do I disband or delete a group?

2012-03-27T17:56:23Z

Rand Linden:

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How do I create my own group?

2012-03-27T17:56:06Z

Rand Linden:

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How do I change the title above my avatar's name?

2012-03-27T17:55:20Z

Rand Linden:

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What is a group tag or title?

2012-03-27T17:54:55Z

Rand Linden:

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