Linden Lab Official:Local Payments FAQ - Revision history

Jeremy Linden: Replaced content with "{{#widget:Redirect|url=/t5/English-Knowledge-Base/Billing/ta-p/700037}}"

2012-01-25T19:56:23Z

Replaced content with "{{#widget:Redirect|url=/t5/English-Knowledge-Base/Billing/ta-p/700037}}"

Rand Linden: /* Why do I have a US dollar balance if my payments are being made in my local currency? */

2011-06-15T00:11:57Z

Why do I have a US dollar balance if my payments are being made in my local currency?

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	Although your payments are being processed in your local currency, your account balance with Linden Lab is still recorded in US dollars.		Although your payments are being processed in your local currency, your account balance with Linden Lab is still recorded in US dollars.
	[[Category:Local Payments]]		[[Category:Local Payments]]
			[[Category:Billing]]
	[[Category:Billing ~~Issues~~]]

Rand Linden: /* What payment methods are available? */

2011-05-27T22:11:44Z

What payment methods are available?

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	\|}		\|}

	Not all of these methods are available in all countries. American Express is not available as a payment method for new Residents outside of the US.		Not all of these methods are available in all countries. American Express is not available as a payment method for new Residents outside of the US.

	{{KBnote\|width=90%\|Residents outside the US that already have billing relationships with Linden Lab using PayPal will continue to be able to use that payment method. For Residents outside the US that wish to change their payment method and begin using the local payments system, or that are creating new accounts, PayPal is temporarily unavailable as a payment method, but we are working to enable it. All Residents will continue to be able to cash out using PayPal.}}

	=== What currencies can I use to pay for my purchases? ===		=== What currencies can I use to pay for my purchases? ===

Rand Linden at 22:21, 18 May 2011

2011-05-18T22:21:01Z

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	{{IB Launch Caveat{{#var:lang}}}}		{{IB Launch Caveat{{#var:lang}}}}
	<br>		<br>
			{{Billing Nav}}
	== General questions ==		== General questions ==

Rand Linden: /* Why was I billed a different amount for my recurring product than I was expecting? */

2011-05-03T21:43:49Z

Why was I billed a different amount for my recurring product than I was expecting?

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	=== Why was I billed a different amount for my recurring product than I was expecting? ===		=== Why was I billed a different amount for my recurring product than I was expecting? ===
	If your payment was processed in a currency other than USD, it will vary with the USD exchange rate at the time each payment is submitted. To verify that the correct USD amount was charged, visit your [http://.secondlife.com/my/account/history.php Account History] page.		If your payment was processed in a currency other than USD, it will vary with the USD exchange rate at the time each payment is submitted. To verify that the correct USD amount was charged, visit your [http://secondlife.com/my/account/history.php Account History] page.

	In addition, if multiple recurring payments happen on the same day, all payments will be combined and processed as one single payment.		In addition, if multiple recurring payments happen on the same day, all payments will be combined and processed as one single payment.

Rand Linden at 22:00, 27 April 2011

2011-04-27T22:00:57Z

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			{{IB Launch Caveat{{#var:lang}}}}
			<br>
	== General questions ==		== General questions ==

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	Not all of these methods are available in all countries. American Express is not available as a payment method for new Residents outside of the US.		Not all of these methods are available in all countries. American Express is not available as a payment method for new Residents outside of the US.

	{{KBnote\|Residents outside the US that already have billing relationships with Linden Lab using PayPal will continue to be able to use that payment method. For Residents outside the US that wish to change their payment method and begin using the local payments system, or that are creating new accounts, PayPal is temporarily unavailable as a payment method, but we are working to enable it. All Residents will continue to be able to cash out using PayPal.}}		{{KBnote\|width=90%\|Residents outside the US that already have billing relationships with Linden Lab using PayPal will continue to be able to use that payment method. For Residents outside the US that wish to change their payment method and begin using the local payments system, or that are creating new accounts, PayPal is temporarily unavailable as a payment method, but we are working to enable it. All Residents will continue to be able to cash out using PayPal.}}

	=== What currencies can I use to pay for my purchases? ===		=== What currencies can I use to pay for my purchases? ===

Rand Linden: /* Why can't I associate a particular stored payment method with a recurring product type? */ Feature change: any recurring payment method can be associated to any product now.

2011-04-27T21:47:18Z

Why can't I associate a particular stored payment method with a recurring product type?: Feature change: any recurring payment method can be associated to any product now.

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	This new information will be stored and automatically associated with all recurring product types that were not associated with a payment method when the first payment came due.		This new information will be stored and automatically associated with all recurring product types that were not associated with a payment method when the first payment came due.

	~~=== Why can't I associate a particular stored payment method with a recurring product type? ===~~

	Only methods that were stored while purchasing a recurring product can be associated with other recurring products. To associate a recurring product type with a method that was not stored this way, un-associate all payment methods with the recurring product type.

	~~# Wait until your next bill for that product type comes due; the payment amount will generate a balance due on your account.~~
	~~# Choose '''Account > Update Billing Info''' to view the [http://secondlife.com/my/account/billing.php Update Billing Info] page.~~
	~~# A link will be present to allow you to pay the balance due; Click on this link and enter the payment information you want use.~~

	~~This new information will be stored and automatically associated with all recurring product types that were not associated with a payment method when the first payment came due.~~

	{{KBnote\|You can have one recurring payment method associated with land fees and premium membership; and another recurring payment method associated with buying Linden dollars in the Second Life Viewer.}}

	== Processing US dollar credits ==		== Processing US dollar credits ==

Rand Linden: Text replace - 'Category:Knowledge Base' to ''

2011-04-15T16:18:04Z

Text replace - 'Category:Knowledge Base' to ''

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	Although your payments are being processed in your local currency, your account balance with Linden Lab is still recorded in US dollars.		Although your payments are being processed in your local currency, your account balance with Linden Lab is still recorded in US dollars.
	[[Category:Local Payments]]		[[Category:Local Payments]]
	~~[[Category:Knowledge Base]]~~
	[[Category:Billing Issues]]		[[Category:Billing Issues]]

Charlie Linden: /* How do I contact support regarding my local payment? */

2011-03-24T20:23:26Z

How do I contact support regarding my local payment?

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	Customer support phone number (All Countries): +44 2033620268		Customer support phone number (All Countries): +44 2033620268

	Toll-Free ~~Suport~~ Number for UK, ~~Germanay~~, France, Japan, Spain, Brazil, and Portugal: +0080071237123		Toll-Free Support Number for UK, Germany, France, Japan, Spain, Brazil, and Portugal: +0080071237123

	'''Email''': support@payments.secondlife.com		'''Email''': support@payments.secondlife.com

Charlie Linden: /* How do I contact support regarding my local payment? */

2011-03-22T16:15:46Z

How do I contact support regarding my local payment?

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	=== How do I contact support regarding my local payment? ===		=== How do I contact support regarding my local payment? ===

	Customer support phone number (All Countries): +44 ~~02033620268~~		Customer support phone number (All Countries): +44 2033620268

	Toll-Free Suport Number for UK, Germanay, France, Japan, Spain, Brazil, and Portugal: +0080071237123		Toll-Free Suport Number for UK, Germanay, France, Japan, Spain, Brazil, and Portugal: +0080071237123