Linden Lab Official:Support Tickets Explained - Revision history

Rand Linden at 20:39, 27 March 2012

2012-03-27T20:39:57Z

← Older revision		Revision as of 13:39, 27 March 2012
Line 1:		Line 1:
	{{#widget:Redirect\|url=/t5/English-Knowledge-Base/~~Getting~~-~~started~~/ta-p/~~700071~~}}		{{#widget:Redirect\|url=/t5/English-Knowledge-Base/Second-Life-Quickstart/ta-p/1087919}}

Jeremy Linden: 1 revision: Redirecting KB articles to current versions on the Lithium platform

2011-03-02T18:25:14Z

1 revision: Redirecting KB articles to current versions on the Lithium platform

← Older revision	Revision as of 11:25, 2 March 2011
(No difference)

Rand Linden: Redirecting KB pages to community site

2011-03-02T18:25:14Z

Redirecting KB pages to community site

← Older revision	Revision as of 11:25, 2 March 2011
(No difference)

Jeremy Linden: 1 revision: Redirecting KB articles to current versions on the Lithium platform

2011-03-02T18:23:11Z

1 revision: Redirecting KB articles to current versions on the Lithium platform

← Older revision	Revision as of 11:23, 2 March 2011
(No difference)

Rand Linden: Redirecting KB pages to community site

2011-03-02T18:23:11Z

Redirecting KB pages to community site

← Older revision	Revision as of 11:23, 2 March 2011
(No difference)

Jeremy Linden: 1 revision: Redirecting KB articles to current versions on the Lithium platform

2011-03-02T18:19:23Z

1 revision: Redirecting KB articles to current versions on the Lithium platform

← Older revision	Revision as of 11:19, 2 March 2011
(No difference)

Rand Linden: Redirecting KB pages to community site

2011-03-02T18:19:23Z

Redirecting KB pages to community site

← Older revision		Revision as of 11:19, 2 March 2011
Line 1:		Line 1:
	~~<noinclude>~~{{~~KBmaster}}</noinclude>~~		{{#widget:Redirect\|url=/t5/English-Knowledge-Base/Getting-started/ta-p/700071}}

	~~===What's a Ticket?==~~=

	You can think of a support ticket as a special form that you fill out when you're having a problem inside the Second Life® virtual world, or with your Second Life account. If you fill it out correctly, one of our Support team members will read it and try to help you solve your problem in a reasonable amount of time.

	~~===Ticket Types===~~

	Different questions have different corresponding tickets that ask you for different information. For instance, if you're trying to resolve a credit card billing question, it won't make much sense for us to ask you what you want to name your new Private Region. The questions we ''do'' ask on each ticket type are often vital to getting your problem solved in as timely a manner as possible. Don't skip any fields unless you really can't answer them!

	~~{{KBnote\| If you have a Basic account, or don't yet have a Second Life account, use only the tickets for Basic and Guest accounts.}}~~

	~~To see the various ticket types, go to the '''[http:~~//secondlife.com/support Support Portal]''' and click '''New Ticket Submission'''. We can't link to this directly because it requires you to be logged in at the Support Portal first. The link looks like this:

	~~[[File:Support_~~-~~_New_Ticket_Submission.png\|640px]]~~

	~~[[Category:Ticket Types and Support Services]]~~
	~~[[Category:~~Knowledge Base]]

Jeremy Linden at 18:59, 28 October 2010

2010-10-28T18:59:39Z

← Older revision		Revision as of 11:59, 28 October 2010
Line 1:		Line 1:
	<noinclude>{{KBmaster}}</noinclude>		<noinclude>{{KBmaster}}</noinclude>

	==What's a Ticket?==		===What's a Ticket?===

	You can think of a support ticket as a special form that you fill out when you're having a problem inside the Second Life® virtual world, or with your Second Life account. If you fill it out correctly, one of our Support team members will read it and try to help you solve your problem in a reasonable amount of time.		You can think of a support ticket as a special form that you fill out when you're having a problem inside the Second Life® virtual world, or with your Second Life account. If you fill it out correctly, one of our Support team members will read it and try to help you solve your problem in a reasonable amount of time.

	==Ticket Types==		===Ticket Types===

	Different questions have different corresponding tickets that ask you for different information. For instance, if you're trying to resolve a credit card billing question, it won't make much sense for us to ask you what you want to name your new Private Region. The questions we ''do'' ask on each ticket type are often vital to getting your problem solved in as timely a manner as possible. Don't skip any fields unless you really can't answer them!		Different questions have different corresponding tickets that ask you for different information. For instance, if you're trying to resolve a credit card billing question, it won't make much sense for us to ask you what you want to name your new Private Region. The questions we ''do'' ask on each ticket type are often vital to getting your problem solved in as timely a manner as possible. Don't skip any fields unless you really can't answer them!

Jeremy Linden: Text replace - '{{KBmaster}}' to '{{KBmaster}}'

2010-10-26T18:44:56Z

Text replace - '{{KBmaster}}' to '<noinclude>{{KBmaster}}</noinclude>'

← Older revision		Revision as of 11:44, 26 October 2010
Line 1:		Line 1:
	{{KBmaster}}		<noinclude>{{KBmaster}}</noinclude>

	==What's a Ticket?==		==What's a Ticket?==

Torley Linden: /* Ticket Types */

2010-05-10T13:31:41Z

Ticket Types

← Older revision		Revision as of 06:31, 10 May 2010
Line 11:		Line 11:
	{{KBnote\| If you have a Basic account, or don't yet have a Second Life account, use only the tickets for Basic and Guest accounts.}}		{{KBnote\| If you have a Basic account, or don't yet have a Second Life account, use only the tickets for Basic and Guest accounts.}}

	To see the various ticket types, go to the [http://secondlife.com/support Support Portal] and click '''New Ticket Submission'''.		To see the various ticket types, go to the '''[http://secondlife.com/support Support Portal]''' and click '''New Ticket Submission'''. We can't link to this directly because it requires you to be logged in at the Support Portal first. The link looks like this:

			[[File:Support_-_New_Ticket_Submission.png\|640px]]

	[[Category:Ticket Types and Support Services]]		[[Category:Ticket Types and Support Services]]
	[[Category:Knowledge Base]]		[[Category:Knowledge Base]]