Linden Lab Official:Terms of Service Arbitration FAQ - Revision history

Rand Linden: Text replace - 'Category:Legal Questions' to ''

2011-08-10T18:57:55Z

Text replace - 'Category:Legal Questions' to ''

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	Residents who do not agree should decline the TOS and are prohibited from using Second Life.		Residents who do not agree should decline the TOS and are prohibited from using Second Life.
	~~[[Category:Legal Questions]]~~
	[[Category:Policies]]		[[Category:Policies]]

Rand Linden at 23:47, 10 May 2011

2011-05-10T23:47:30Z

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			{{TOS Nav}}
	== Overview ==		== Overview ==
	The Second Life [http://secondlife.com/corporate/tos.php Terms of Service] (TOS) are the terms and conditions by which Linden Lab provides access to the Second Life environment. The TOS give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding—called "binding, non-appearance-based arbitration"—we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.		The Second Life [http://secondlife.com/corporate/tos.php Terms of Service] (TOS) are the terms and conditions by which Linden Lab provides access to the Second Life environment. The TOS give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding—called "binding, non-appearance-based arbitration"—we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.

Rand Linden: /* Overview */

2011-03-22T21:47:04Z

Overview

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	The Second Life [http://secondlife.com/corporate/tos.php Terms of Service] (TOS) are the terms and conditions by which Linden Lab provides access to the Second Life environment. The TOS give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding—called "binding, non-appearance-based arbitration"—we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.		The Second Life [http://secondlife.com/corporate/tos.php Terms of Service] (TOS) are the terms and conditions by which Linden Lab provides access to the Second Life environment. The TOS give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding—called "binding, non-appearance-based arbitration"—we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.

	The Q&As in this article go into greater detail about ~~the updated~~ TOS. We hope that this change provides a neutral and cost-effective means of resolving small disputes quickly and effectively, and as always, we welcome feedback.		The Q&As in this article go into greater detail about these provisions of TOS. We hope that this change provides a neutral and cost-effective means of resolving small disputes quickly and effectively, and as always, we welcome feedback.

	=== Rationale ===		=== Rationale ===

Rand Linden at 21:46, 22 March 2011

2011-03-22T21:46:35Z

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			== Overview ==
	~~Our new updated~~ [http://secondlife.com/corporate/tos.php Terms of Service]~~, which~~ are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.		The Second Life [http://secondlife.com/corporate/tos.php Terms of Service] (TOS) are the terms and conditions by which Linden Lab provides access to the Second Life environment. The TOS give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding—called "binding, non-appearance-based arbitration"—we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.

	The Q&As in this article go into greater detail about the updated TOS. We hope that this change provides a neutral and cost-effective means of resolving small disputes quickly and effectively, and as always, we welcome feedback.		The Q&As in this article go into greater detail about the updated TOS. We hope that this change provides a neutral and cost-effective means of resolving small disputes quickly and effectively, and as always, we welcome feedback.

	==~~Why is Linden Lab doing this?~~==		=== Rationale ===

	~~We know that the~~ amount of money that may be at issue in a Resident dispute with Linden Lab may be small. So ~~we updated~~ the TOS ~~with the goal of allowing~~ Residents to resolve small claims quickly and inexpensively~~. The updated TOS gives Residents the option of resolving small claims~~ through an arbitration proceeding that doesn't involve a personal appearance by the Resident or Linden Lab.		The amount of money that may be at issue in a Resident dispute with Linden Lab may be small. So the TOS allows Residents to resolve small claims quickly and inexpensively through an arbitration proceeding that doesn't involve a personal appearance by the Resident or Linden Lab.

	==What kinds of disputes does the TOS cover?==		==What kinds of disputes does the TOS cover?==
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	Written notices should be sent by mail or fax to:		Written notices should be sent by mail or fax to:

	Linden Lab Legal Department Attn: Dispute Resolution 945 Battery Street San Francisco, CA 94111 Fax: 415-243-9045		Linden Lab
			Legal Department
			Attn: Dispute Resolution
			945 Battery Street
			San Francisco, CA
			94111

			Fax: 415-243-9045

	==What is an "established ADR provider"?==		==What is an "established ADR provider"?==
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	California law governs Residents' relationship with Linden Lab.		California law governs Residents' relationship with Linden Lab.

	==What if I do not agree to the ~~updated~~ TOS?==		==What if I do not agree to the TOS?==

	Residents who do not agree should decline the ~~updated~~ TOS and are prohibited from using Second Life.		Residents who do not agree should decline the TOS and are prohibited from using Second Life.
	[[Category:Legal Questions]]		[[Category:Legal Questions]]
	[[Category:Policies]]		[[Category:Policies]]
	~~[[Category:Policies]]~~
	~~[[Category:FAQs]]~~
	~~[[Category:Knowledge Base]]~~

Jeremy Linden: Text replace - '{{KBmaster}}' to '{{KBmaster}}'

2010-10-26T18:43:51Z

Text replace - '{{KBmaster}}' to '<noinclude>{{KBmaster}}</noinclude>'

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	Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.		Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.

Khepri Contractor: Text replace - '{{:Linden_Lab_Official:Template:Multi-lang' to '{{KBmaster'

2010-05-04T14:40:01Z

Text replace - '{{:Linden_Lab_Official:Template:Multi-lang' to '{{KBmaster'

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	Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.		Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.

Simone Linden: Bot: Adding {{:Linden_Lab_Official:Template:Multi-lang}}

2009-10-22T10:46:05Z

Bot: Adding {{:Linden_Lab_Official:Template:Multi-lang}}

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	Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.		Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.

Torley Linden at 21:20, 14 October 2009

2009-10-14T21:20:07Z

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			Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding — called "binding, non-appearance-based arbitration" — we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.
	Our new updated [http://secondlife.com/corporate/tos.php Terms of Service], which are the terms and conditions on which Linden Lab provides access to the Second Life environment, give Residents the option of resolving claims for amounts less than $10,000.00 USD through a proceeding conducted by telephone, online, or based on written submissions. With this proceeding ~~Ã¢â¬"~~ called "binding, non-appearance-based arbitration" ~~Ã¢â¬"~~ we aim to save Residents both time and money by eliminating the need to appear in person at the arbitration hearing to resolve small claims.

	The Q&As in this article go into greater detail about the updated TOS. We hope that this change provides a neutral and cost-effective means of resolving small disputes quickly and effectively, and as always, we welcome feedback.		The Q&As in this article go into greater detail about the updated TOS. We hope that this change provides a neutral and cost-effective means of resolving small disputes quickly and effectively, and as always, we welcome feedback.

Fritz Linden: Revised Parature import

2009-10-07T01:33:00Z

Revised Parature import

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Dashboard Tester: 1 revision

2009-10-07T00:55:05Z

1 revision

← Older revision	Revision as of 17:55, 6 October 2009
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