Marketplace/Support for shoppers - Revision history

Jeremy Linden: 1 revision: Redirecting KB articles to current versions on the Lithium platform

2011-03-02T18:25:34Z

1 revision: Redirecting KB articles to current versions on the Lithium platform

← Older revision	Revision as of 11:25, 2 March 2011
(No difference)

Rand Linden: Redirecting KB pages to community site

2011-03-02T18:25:34Z

Redirecting KB pages to community site

← Older revision		Revision as of 11:25, 2 March 2011
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	~~<noinclude>~~		{{#widget:Redirect\|url=/t5/English-Knowledge-Base/Shopping-in the Marketplace/ta-p/700195}}
	{{~~KBmaster}}~~
	~~{{Navbox/Marketplace/en}}~~
	~~</noinclude>~~

	~~Having problems while shopping? Please check this list of questions for a solution to your problem.~~

	~~=== Why can't I access mature or adult content on the Marketplace? ===~~
	~~You may need to contact customer support to get your birth date on file. Please see [[Marketplace/Shopping_and_buying~~#~~Mature_or_adult_content~~\|~~Mature or adult content]] for instructions on how to fix this.~~

	=~~== I found an item with the wrong maturity rating. How do I get it fixed? ===~~
	~~You can flag the item, to alert our customer support team. Please see [[Marketplace/Flagging an item\|Flagging an item]] for more details.~~

	~~=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===~~

	~~Unfortunately (as described [http://blogs.secondlife.com/message/439532 here] and [http:~~//blogs.secondlife.com/message/434867 here]), items sent by scripted objects — like Marketplace deliveries — are completely discarded and can't be retrieved from the '''Trash''', unlike items sent manually from another avatar. We're sorry there isn't more advance notice.

	Contact the merchant, explain what happened, and ask (nicely!) if they can [[Marketplace/Redelivering\|redeliver the item]]. Often, the merchant will understand and redeliver, especially if it isn't a "no-copy" item.

	~~=== I ordered something, but I didn't receive it. ===~~
	Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and ask (nicely!) if they can redeliver the item. If it has been less than 24 hours, please be patient and check again later.

	~~=== Why is it taking so long to deliver my purchase? ===~~

	~~We're so sorry about how confusing and painful this is. Please wait up to a day (as tedious as that feels), then re~~-~~check to see what happens.~~

	'''Short explanation:''' Try waiting for up to a day for this to correct itself. There are several interrelated causes, and we're working towards an overall faster and more reliable Marketplace system, which includes ''replacing'' Magic Boxes.

	~~'''Longer explanation:''' Slow deliveries may be more noticeable because unlike the old Xstreet (which closed for purchases on 2010~~-~~10-06), you have a cart to which you can add multiple items, and we can only send so many items at once to be delivered.~~

	~~As [http://bit.ly~~/~~97N6c7 Brodesky Linden commented in top-priority issue WEB~~-~~2920], there are at least 6 distinct but related issues happening here.~~

	~~=== What should I do if I have a problem with a purchase involving a credit card or Paypal? ===~~
	~~If an item purchased on the Marketplace using PayPal or a credit card does not successfully get delivered to you, then you typically will not see that credit or debit appear~~ in ~~your Transaction History. Since there was no payment subtracted from your account, please do not contact~~ the ~~Merchant directly since they will have no record of your unsuccessful transaction. You should try to purchase the item again from~~ Marketplace.

	~~=== My question isn't here. How do I get help with my problem? ===~~
	~~You can get help with a specific problem at the [http:~~//~~secondlife.com/support/ Support Portal].~~
	~~<noinclude>{{:Marketplace/Contact~~}}~~</noinclude>~~

Bea Linden at 19:03, 16 February 2011

2011-02-16T19:03:17Z

← Older revision		Revision as of 12:03, 16 February 2011
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	=== My question isn't here. How do I get help with my problem? ===		=== My question isn't here. How do I get help with my problem? ===
	~~[[Marketplace/Support\|Find out how to~~ get help with a specific problem at the Support Portal.]]		You can get help with a specific problem at the [http://secondlife.com/support/ Support Portal].
			<noinclude>{{:Marketplace/Contact}}</noinclude>
	{{:Marketplace/Contact}}

Bea Linden: /* I found an item with the wrong maturity rating. How do I get it fixed? */

2011-01-27T02:42:35Z

I found an item with the wrong maturity rating. How do I get it fixed?

← Older revision		Revision as of 19:42, 26 January 2011
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	=== I found an item with the wrong maturity rating. How do I get it fixed? ===		=== I found an item with the wrong maturity rating. How do I get it fixed? ===
	You can flag the item~~. Our~~ customer support team ~~will review the item and determine the best way to handle it~~. Please see [[Marketplace/Flagging an item\|Flagging an item]] for more details.		You can flag the item, to alert our customer support team. Please see [[Marketplace/Flagging an item\|Flagging an item]] for more details.

	=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===		=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===

Bea Linden: /* I found an item with the wrong maturity rating. How do I get it fixed? */

2011-01-27T02:41:58Z

I found an item with the wrong maturity rating. How do I get it fixed?

← Older revision		Revision as of 19:41, 26 January 2011
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	=== I found an item with the wrong maturity rating. How do I get it fixed? ===		=== I found an item with the wrong maturity rating. How do I get it fixed? ===
	You can flag the item. Please see [[Marketplace/Flagging an item\|Flagging an item]] for more details.		You can flag the item. Our customer support team will review the item and determine the best way to handle it. Please see [[Marketplace/Flagging an item\|Flagging an item]] for more details.

	=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===		=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===

Bea Linden at 23:06, 26 January 2011

2011-01-26T23:06:25Z

← Older revision		Revision as of 16:06, 26 January 2011
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	=== Why can't I access mature or adult content on the Marketplace? ===		=== Why can't I access mature or adult content on the Marketplace? ===
	You may need to contact customer support to get your birth date on file. Please see [[Marketplace/Shopping_and_buying#Mature_or_adult_content\|Mature or adult content]] for instructions on how to fix this.		You may need to contact customer support to get your birth date on file. Please see [[Marketplace/Shopping_and_buying#Mature_or_adult_content\|Mature or adult content]] for instructions on how to fix this.

			=== I found an item with the wrong maturity rating. How do I get it fixed? ===
			You can flag the item. Please see [[Marketplace/Flagging an item\|Flagging an item]] for more details.

	=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===		=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===

Bea Linden at 22:10, 16 December 2010

2010-12-16T22:10:23Z

← Older revision		Revision as of 15:10, 16 December 2010
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	Having problems while shopping? Please check this list of questions for a solution to your problem.		Having problems while shopping? Please check this list of questions for a solution to your problem.

			=== Why can't I access mature or adult content on the Marketplace? ===
			You may need to contact customer support to get your birth date on file. Please see [[Marketplace/Shopping_and_buying#Mature_or_adult_content\|Mature or adult content]] for instructions on how to fix this.

	=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===		=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===

Torley Linden: /* I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! */

2010-11-15T18:18:15Z

I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought!

← Older revision		Revision as of 11:18, 15 November 2010
Line 8:		Line 8:
	=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===		=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===

	Unfortunately, items sent by scripted objects — like Marketplace deliveries — are completely discarded and can't be retrieved from the '''Trash''', unlike items sent manually from another avatar. We're sorry there isn't more advance notice.		Unfortunately (as described [http://blogs.secondlife.com/message/439532 here] and [http://blogs.secondlife.com/message/434867 here]), items sent by scripted objects — like Marketplace deliveries — are completely discarded and can't be retrieved from the '''Trash''', unlike items sent manually from another avatar. We're sorry there isn't more advance notice.

	Contact the merchant, explain what happened, and ask (nicely!) if they can [[Marketplace/Redelivering\|redeliver the item]]. Often, the merchant will understand and redeliver, especially if it isn't a "no-copy" item.		Contact the merchant, explain what happened, and ask (nicely!) if they can [[Marketplace/Redelivering\|redeliver the item]]. Often, the merchant will understand and redeliver, especially if it isn't a "no-copy" item.

Torley Linden: /* I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! */

2010-11-15T18:17:01Z

I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought!

← Older revision		Revision as of 11:17, 15 November 2010
Line 8:		Line 8:
	=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===		=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===

	~~If you still~~ can't ~~find it~~, ~~contact~~ the merchant, explain what happened, and ask (nicely!) if they can [[Marketplace/Redelivering\|redeliver the item]]. Often, the merchant will understand and redeliver, especially if it isn't a "no-copy" item.		Unfortunately, items sent by scripted objects — like Marketplace deliveries — are completely discarded and can't be retrieved from the '''Trash''', unlike items sent manually from another avatar. We're sorry there isn't more advance notice.

			Contact the merchant, explain what happened, and ask (nicely!) if they can [[Marketplace/Redelivering\|redeliver the item]]. Often, the merchant will understand and redeliver, especially if it isn't a "no-copy" item.

	=== I ordered something, but I didn't receive it. ===		=== I ordered something, but I didn't receive it. ===

Torley Linden: /* I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! */

2010-11-15T18:07:29Z

I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought!

← Older revision		Revision as of 11:07, 15 November 2010
Line 8:		Line 8:
	=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===		=== I accidentally clicked "Discard" instead of "Keep" on the delivery notification for something I bought! ===

	If you still can't find it, contact the merchant, explain what happened, and ask (nicely!) if they can [[Redelivering\|redeliver the item]]. Often, the merchant will understand and redeliver, especially if it isn't a "no-copy" item.		If you still can't find it, contact the merchant, explain what happened, and ask (nicely!) if they can [[Marketplace/Redelivering\|redeliver the item]]. Often, the merchant will understand and redeliver, especially if it isn't a "no-copy" item.

	=== I ordered something, but I didn't receive it. ===		=== I ordered something, but I didn't receive it. ===