User:Torley Linden/RKI - Revision history

Torley Linden at 16:23, 18 October 2010

2010-10-18T16:23:04Z

← Older revision		Revision as of 09:23, 18 October 2010
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			{{TOCright}}
	== Rapid Knowledge Iteration ==		== Rapid Knowledge Iteration ==

Torley Linden: /* Process */

2010-07-26T20:09:02Z

Process

← Older revision		Revision as of 13:09, 26 July 2010
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	#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.		#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.
	#* Remember, this wiki is Resident-editable, they're empowered to enhance it themselves without waiting around for one of us.		#* Remember, this wiki is Resident-editable, they're empowered to enhance it themselves without waiting around for one of us.
	# ''Promotion!'' Blog post? Video tutorial?		# '''Promotion!''' Blog post? Video tutorial?
	# '''Lather, rinse, repeat to continually improve article.'''		# '''Lather, rinse, repeat to continually improve article.'''

Torley Linden: /* Process */

2010-07-26T20:08:08Z

Process

← Older revision		Revision as of 13:08, 26 July 2010
Line 27:		Line 27:
	#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.		#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.
	#* Remember, this wiki is Resident-editable, they're empowered to enhance it themselves without waiting around for one of us.		#* Remember, this wiki is Resident-editable, they're empowered to enhance it themselves without waiting around for one of us.
			# ''Promotion!'' Blog post? Video tutorial?
	# '''Lather, rinse, repeat to continually improve article.'''		# '''Lather, rinse, repeat to continually improve article.'''

Torley Linden: /* Purpose */

2010-02-01T23:40:28Z

Purpose

← Older revision		Revision as of 16:40, 1 February 2010
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	=== Purpose ===		=== Purpose ===

	'''Time-effective, Resident-guided, incremental updating of Second Life help''' based on what Residents can practically and really use, as opposed to what hypothetically might be important. Quick adjustments are done to swiftly evolve an article into a much higher state so the answers are available [http://en.wikipedia.org/wiki/Just-in-time_%28business%29 JIT]. ~~Philosophy~~, we be rockin [http://en.wikipedia.org/wiki/Kaizen kaizen]!		'''Time-effective, Resident-guided, incremental updating of Second Life help''' based on what Residents can practically and really use, as opposed to what hypothetically might be important. Quick adjustments are done to swiftly evolve an article into a much higher state so the answers are available [http://en.wikipedia.org/wiki/Just-in-time_%28business%29 JIT]. Philosophically, we be rockin [http://en.wikipedia.org/wiki/Kaizen kaizen]!

	(This is also how the wiki general model works, as opposed to old-skool "Release a new set of encyclopedias every year".)		(This is also how the wiki general model works, as opposed to old-skool "Release a new set of encyclopedias every year".)

Torley Linden: /* Process */

2010-02-01T23:40:12Z

Process

← Older revision		Revision as of 16:40, 1 February 2010
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	# '''Scan [https://blogs.secondlife.com/community/answers Second Life Answers] and related resources daily.'''		# '''Scan [https://blogs.secondlife.com/community/answers Second Life Answers] and related resources daily.'''
	#* Observe patterns (like that show ''Fringe'') and clusters around a focused topic.		#* Observe patterns (like that show ''Fringe'') and clusters around a focused topic. Corroborate with analytical data so anecdotes are grounded.
	#* Are there hot threads where answers ''aren't'' or are ''partially'' in the Knowledge Base? For example, a Resi has a great tip we didn't include. There's a lot of gold waiting to be refined in thar hills.		#* Are there hot threads where answers ''aren't'' or are ''partially'' in the Knowledge Base? For example, a Resi has a great tip we didn't include. There's a lot of gold waiting to be refined in thar hills.
	#* What about other opportunities to "connect the dots" and expose existing resources? Fix broken links, retitle pages.		#* What about other opportunities to "connect the dots" and expose existing resources? Fix broken links, retitle pages.

Torley Linden: /* Process */

2010-02-01T23:38:50Z

Process

← Older revision		Revision as of 16:38, 1 February 2010
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	# '''Update the KB article.'''		# '''Update the KB article.'''
	#* In some cases, additional pictures and/or videos "fill the gap".		#* In some cases, additional pictures and/or videos "fill the gap".
			#* Don't bloat articles. Content should be fulfilling yet lean, with off-page links to edge cases and trivia which might be distracting. From experience, use your best case-by-case judgment.
	# '''Post in the thread and contact awesome helpful volunteers & Linden SMEs (Subject Matter Experts) to let them know'''.		# '''Post in the thread and contact awesome helpful volunteers & Linden SMEs (Subject Matter Experts) to let them know'''.
	#* "The next time this question comes up, our KB article will be better!"		#* "The next time this question comes up, our KB article will be better!"

Torley Linden: /* Process */

2010-02-01T23:36:23Z

Process

← Older revision		Revision as of 16:36, 1 February 2010
Line 22:		Line 22:
	# '''Update the KB article.'''		# '''Update the KB article.'''
	#* In some cases, additional pictures and/or videos "fill the gap".		#* In some cases, additional pictures and/or videos "fill the gap".
	# '''Post in the thread and contact awesome helpful volunteers to let them know'''.		# '''Post in the thread and contact awesome helpful volunteers & Linden SMEs (Subject Matter Experts) to let them know'''.
	#* "The next time this question comes up, our KB article will be better!"		#* "The next time this question comes up, our KB article will be better!"
	#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.		#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.

Torley Linden: /* Process */

2010-02-01T23:34:42Z

Process

← Older revision		Revision as of 16:34, 1 February 2010
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	# '''Scan [https://blogs.secondlife.com/community/answers Second Life Answers] and related resources daily.'''		# '''Scan [https://blogs.secondlife.com/community/answers Second Life Answers] and related resources daily.'''
	#* Observe patterns (like that show ''Fringe'') and clusters around a focused topic.		#* Observe patterns (like that show ''Fringe'') and clusters around a focused topic.
	#* Are there hot threads where answers ''aren't'' or are ''partially'' in the Knowledge Base? For example, a Resi has a great tip we didn't include.		#* Are there hot threads where answers ''aren't'' or are ''partially'' in the Knowledge Base? For example, a Resi has a great tip we didn't include. There's a lot of gold waiting to be refined in thar hills.
	#* What about other opportunities to "connect the dots" and expose existing resources? Fix broken links, retitle pages.		#* What about other opportunities to "connect the dots" and expose existing resources? Fix broken links, retitle pages.
	#* In the case of a FAQ, from your firsthand experiences with the product, what's most important? What would you (in the Residents' shoes) want to Q&A? Take 15 min. to indulge your childlike wonder, then write those down ASAP so not only your ideas captured, you're in a better position to teach them.		#* In the case of a FAQ, from your firsthand experiences with the product, what's most important? What would you (in the Residents' shoes) want to Q&A? Take 15 min. to indulge your childlike wonder, then write those down ASAP so not only your ideas captured, you're in a better position to teach them.

Torley Linden: /* Process */

2010-02-01T23:33:56Z

Process

← Older revision		Revision as of 16:33, 1 February 2010
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	# '''Scan [https://blogs.secondlife.com/community/answers Second Life Answers] and related resources daily.'''		# '''Scan [https://blogs.secondlife.com/community/answers Second Life Answers] and related resources daily.'''
	#* Observe patterns (like that show ''Fringe'') and clusters around a focused topic.		#* Observe patterns (like that show ''Fringe'') and clusters around a focused topic.
	#* Are there hot threads where answers ''aren't'' or are ''partially'' in the Knowledge Base?		#* Are there hot threads where answers ''aren't'' or are ''partially'' in the Knowledge Base? For example, a Resi has a great tip we didn't include.
	#* What about other opportunities to "connect the dots" and expose existing resources? ~~For example~~, ~~a Resi may have a great tip we didn't include~~.		#* What about other opportunities to "connect the dots" and expose existing resources? Fix broken links, retitle pages.
	#* In the case of a FAQ, from your firsthand experiences with the product, what's most important? What would you (in the Residents' shoes) want to Q&A? ~~Write~~ those down ASAP so not only ~~are they~~ captured, you ~~remember~~ them.		#* In the case of a FAQ, from your firsthand experiences with the product, what's most important? What would you (in the Residents' shoes) want to Q&A? Take 15 min. to indulge your childlike wonder, then write those down ASAP so not only your ideas captured, you're in a better position to teach them.
	#* Focus on disproportionately important topics, which there'll ''always'' be. In other words, where could you spend 15 minutes and end up saving hours of cumulative time for others, Lindens and Residents alike?		#* Focus on disproportionately important topics, which there'll ''always'' be. In other words, where could you spend 15 minutes and end up saving hours of cumulative time for others, Lindens and Residents alike?
	# '''Prepare to edit/add appropriate KB article.'''		# '''Prepare to edit/add appropriate KB article.'''
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	#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.		#* Encourage volunteers to QUOTE article snippets and LINK TO sources — and emphasize that "If this helped you, share it with a friend!" to get the word out.
	#* Remember, this wiki is Resident-editable, they're empowered to enhance it themselves without waiting around for one of us.		#* Remember, this wiki is Resident-editable, they're empowered to enhance it themselves without waiting around for one of us.
	# Lather, rinse, repeat to continually improve article.		# '''Lather, rinse, repeat to continually improve article.'''

	=== Examples ===		=== Examples ===

Torley Linden: /* Purpose */

2010-02-01T23:31:53Z

Purpose

← Older revision		Revision as of 16:31, 1 February 2010
Line 7:		Line 7:
	'''Time-effective, Resident-guided, incremental updating of Second Life help''' based on what Residents can practically and really use, as opposed to what hypothetically might be important. Quick adjustments are done to swiftly evolve an article into a much higher state so the answers are available [http://en.wikipedia.org/wiki/Just-in-time_%28business%29 JIT]. Philosophy, we be rockin [http://en.wikipedia.org/wiki/Kaizen kaizen]!		'''Time-effective, Resident-guided, incremental updating of Second Life help''' based on what Residents can practically and really use, as opposed to what hypothetically might be important. Quick adjustments are done to swiftly evolve an article into a much higher state so the answers are available [http://en.wikipedia.org/wiki/Just-in-time_%28business%29 JIT]. Philosophy, we be rockin [http://en.wikipedia.org/wiki/Kaizen kaizen]!

	This is also how the wiki general model works, as opposed to old-skool "Release a new set of encyclopedias every year".		(This is also how the wiki general model works, as opposed to old-skool "Release a new set of encyclopedias every year".)

	=== Process ===		=== Process ===