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== Questions about searching ==
 
=== How do I use the search window? ===
[[File:Search all.png|right|500px]]
The Second Life search window has four top-level tabs:
 
* '''Search''' - Search - This is the general inworld search. Results can be restricted by People, Places, Events, Groups, Land Sales or Wiki pages.
* '''Events''' - Selecting this tab will display Events happening at that moment, or you have the option to filter by category or date or to search for a specific event.
* '''Destination Guide''' - The guide lists inworld locations hand-picked by Linden Lab and sorted into a wide variety of categories.  See [[What is the Second Life Destination Guide?]] for more information.
* '''Classifieds'''  - enables you to search classified ads in a number  of categories.  See [[Linden Lab Official:Classifieds FAQ|Classifieds FAQ]].
<br clear=all/>
The search tab has the following sub-tabs to enable you to narrow your searches:
* '''All Results'''
* '''People'''
* '''Places'''
* '''Events'''
* '''Groups'''
* '''Land Sales'''
* '''Wiki'''
 
Check a '''Maturity''' rating to filter results to '''GENERAL''', '''MODERATE''', or '''ADULT''' content.
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===What is the difference between the All Results tab and the other tabs?===
 
The '''All Results''' tab combines results from multiple collections to bring you relevant results from a variety of sources. The '''Classifieds''', '''Events''', '''Groups''', '''Land Sales''', '''Places''', and '''People''' tabs restrict your query to that single collection only. To learn how to search more efficiently, see [[Linden Lab Official:Search Guidelines|Search Guidelines]].
 
===Is search functionality available on the web?===
 
Search results are available to the public; anyone with a Web browser can view results at http://search.secondlife.com/.  External search engines such as Yahoo, Bing, and Google may also pick up the search results, although we're not explicitly asking search engines to crawl them at this time.
 
It's important to remember that this information is not tied to your real life identity and is the same information that anybody could see with a free Second Life account.
 
===Why don't I see the item I'm looking for?===
 
Results on the '''All Results''' tab are ranked differently than on the other tabs, so the results are shown in a different order. It may be that the item you are looking for is ranked either higher or lower than on other tabs.
 
===Why am I getting an error that some search terms have been removed from my query?===
 
There are content restrictions that affect search results in all of Search. Certain words are not allowed in search, or are only allowed if your account has been verified as adult and you have opted in to see Adult content. For more information on content restrictions, see Content restrictions. If you are unable to select the Adult checkbox, you need to verify your account as adult. To learn how to verify your account as adult, see [[Linden Lab Official:How to become verified as an adult|How to become verified as an adult]].
 
===What's included in the All tab of the Search window?===
 
* Places
* People
* Groups
* Land Sales
 
{{KBnote| Classifieds are shown in a separate column in search results on the right.}}
 
===How can I search classified ads only?===
 
To search only classified ads, click the '''Classifieds''' tab at the very top of the search window. Search results are listed in descending order of the price the Resident paid for the ad.
 
===How do I sort search results alphabetically?===
 
[[File:Alpha-search.png|400px|right]]
In the '''People''', '''Places''', and '''Events''' tabs, click '''Name''' for '''Sorting''' to sort alphabetically by name.  In the '''Land Sales''' tab, click '''Region Name''' for '''Sorting''' to sort alphabetically by region name.
 
It is not possible to sort results alphabetically in the '''All Results''' tab.
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===Can I use Boolean operators or other advanced search techniques?===
 
Yes. You can use boolean operators AND, OR, and NOT in a search expression. Use the "-" (dash or minus sign) to omit results that contain that term.
 
Additionally, you can enclose multiple words in quotes to search for an exact phrase.
 
Examples:
 
You're looking for cat avatars
:'''Search''': cat avatars
 
You're looking for live music, but not Jazz
:'''Search''': live music -jazz
 
You're looking for cats or dogs
'''Search''': cats OR dogs
 
You're looking for a particular person named "Jane Avatar"
'''Search''': "Jane Avatar"
 
{{KBhint| You can find more tips on how to use Boolean logic in Google's search documentation. Not all of Google's tricks work in Second Life's search; try a few combinations and find out what works best for you!}}
 
===Can I filter search results by maturity rating?===
 
To filter search results by maturity rating, check the boxes for {{mrg}}, {{mrm}}, and {{mra}} in the Search window; for in-depth information on this feature, see [[Linden Lab Official:Maturity ratings and inworld search|Maturity Ratings and Inworld Search]]. To view Adult search results, you must first [[Linden Lab Official:How to become verified as an adult|become verified as an adult]].
 
===Do searches match partial words?===
 
No. Previously, search used to return results like "constable" if you entered "table." That no longer happens.
 
===Are articles in the Second Life Knowledge Base returned in the results?===
 
Search ''does'' return articles from this wiki in the '''wiki''' tab, including Knowledge Base articles; however, you can't limit searches to only Knowledge Base articles. Look for the "Knowledge Base seal of approval" that identifies KB articles.
 
==Privacy concerns==
 
You can specify what's included in search. For the initial population of the search, we made some assumptions for the default settings of each type of result (explained below). You can change the default after it has been set, although it may take one to two days before changes are reflected in the search results. Due to the nature of search indexing, we cannot make any guarantees about when any changes will appear.
 
Be aware that search results are available to the public; anyone with a web browser can view them from the proper search page. External search engines like Yahoo and Google may also pick up search results, but we are not explicitly asking search engines to crawl them at this time. It is important to remember that Linden Lab does not tie this information to your real life identity. However, if you provide real life information in any of the content types indexed by All search, it could be viewed by people via the Web as well as by anyone with a free Second Life account.
 
===Land parcels===
 
{{KBwarning| There is a L$30 per week fee to show your parcel in search.  Parcels must be at least 128 square meters in order to appear in the '''All Results''' or '''Places''' search. Do not spend L$30 to list parcels smaller than 128 square meters since they won't be listed!|width=90%}}
 
[[Image:Show in Search.png|right|350px]]
 
By default, land parcels do not appear in search results. To make a parcel appear in search results:
 
# Right click on the parcel and select '''About Land''' or choose '''World > Place Profile > About Land'''.
# Select the '''Options''' tab.
# Check '''Show Place in Search'''.
# Select a Category from the drop-down list.
<br clear="all"/>
 
===Groups===
 
[[Image:Group show in search.png|320px|left]]
 
If you are an officer or owner of a group, you can make a group visible in search results.  Under '''My Groups / General''', select the '''Show in search''' check box.
<br clear="all"/>
 
===Profiles===
 
[[Image:Profile search.png|right]]
 
All Resident profiles are included in search by default. You can limit the amount of information others can search in your profile by unchecking the '''Show me in Search results''' check box. When you do this, search results will show only:
 
* Your avatar's name
* Born date
* Account type
 
===Objects ===
 
The '''Show in Search''' option for an object is unchecked by default. To make an object visible in search:
 
# Right click on the object and select '''Edit'''.
# Click the '''General''' tab.
# Check '''Show in Search'''.
<br clear=all/>
 
===What happens when I transfer an object set to show in search?===
 
Objects for sale and set to show in search default back to the '''Show in search''' option unchecked for the purchaser of the object.
 
Objects set to show in search that are transferred to another Resident will keep the '''Show in search''' option checked. The new object owner can uncheck this option.
 
{{KBnote| For an object to be visible in Search, it must be on a parcel of land that has '''Show in Search''' checked.}}
 
===Events===
 
All events are automatically included in search in the Events tab. You can also search on any information within the event details.
 
== Questions about creating search listings ==
 
=== What changed recently in the search system?===
 
Search is changing all the time. For the latest happenings in Search, please see the Technology section of the blog, located [https://blogs.secondlife.com/community/technology/ here].
 
=== What is a GSA?===
 
Linden currently uses the Google Search Appliance (GSA) technology to deliver faster, more relevant results.
For more information on the GSA technology, see [http://www.google.com/enterprise/search/gsa.html Google Search Appliance].
 
=== Why are search results so different with Viewer 2?===
 
Search in Second Life has two main systems: the GSA index and the database. In Viewer 2, all initial queries go through the GSA, and searchers can select a subcategory afterward. In Viewer 1, it's possible to choose a subcategory first (though it's blank) and then search.
 
Subcategories are where you see the biggest difference: In Viewer 1, almost all the subcategories are database searches, but in Viewer 2, they are GSA indexed. We are moving to the GSA indexes because it is a scalable, long term solution with more flexibility.
 
=== Is search broken in Viewer 2?===
 
No. The new GSA 6 machines are returning great dynamic results which will get better and better as we use them.
 
=== What do I do if I can’t find my parcel or region when I search for it?===
 
Please be aware that if you've created a new parcel or recently purchased one, it can take 2 days for it to appear in Search. Also, if you have split your parcel and it is less than 128 m2, it will not show in results.
 
If you've changed the title or description of your parcel, you may need to wait up to two days for the change to be reflected in search rankings.
 
=== Why can’t I find my store when I search for it with my favorite keyword?===
 
Search uses the latest Google Search Appliance (GSA) technology to deliver its search results. This technology uses a version of the latest [http://en.wikipedia.org/wiki/PageRank Google PageRank algorithm] to determine relevance and deliver results. In addition, results are filtered by maturity level. Linden Lab does not artificially decrease specific listings in search.
 
Just like Google, a maximum of 1000 matches are returned when you search, if you do not see what you're looking for, try a more specific query to narrow your matches.
 
=== Why can’t I find Events in "All Results"?===
 
In the past, we have had event spam flood search results with bad data. We decided to completely remove events from '''All''' search until there were good mechanisms in place to stop that kind of thing from happening.  Your event can still be found in the '''Events''' tabs. The events team is hard at work on mechanisms to prevent this type of issue on the future, so that we can reintegrate Events into  '''All''' search.
 
=== Why do you hate me, my store, my parcel, my friend?===
 
We are not, in any way, punishing individual stores, listings, or residents in Search and we have no plans to do so.
 
The search system treats classes of content in the same way. For example, the maturity ratings system flags some content, but it flags all listings using the same criteria.
 
===Are objects on "private land" that are set for sale included in search?===
 
If your parcel is set not to show in Search, your objects will not be listed, even if they are set to show in Search.
 
If your parcel is set to show in Search, your for-sale objects ''are'' listed on your parcel page and do affect your search ranking.
 
===Do objects with the default name "Object" affect results?===
 
The search system ignores all objects with the default name of "Object."
 
===What about things inside a vendor?===
 
Vendor kiosks must be explicitly set to '''Show in Search''', the same as any other object to be included in search. From the server's perspective, a vendor is just a scripted object -- it doesn't really know that the object is selling something. Likewise, it is not possible to search ''inside'' the vendor, although you could use the name and/or description of the vendor object to list keywords describing what's inside it.
 
===Are people able to use a search result teleport link to access a private parcel?===
 
Only if the private parcel owner has given them access. If the owner has enabled '''Show place in Search''', the parcel search results page shows links to the parcel and to the objects on the parcel. The object links allow people to find things easier on any parcel, but they will not circumvent privacy settings.
===When are search results updated?===
 
The pages on [http://search.secondlife.com world.secondlife.com] updates within a few minutes of changes.  Results shown in the Viewer update in less than 8 hours.
 
== Questions about search rankings ==
 
=== Why does my store’s ranking change when maturity levels are checked and unchecked?===
 
GSA calculates relevancy relative to the other results; it’s not an absolute ranking. Your store may be ranked high when adult and mature listings are included, but can be lower when listed with G-only results. Conversely, having a lot of mature and adult listings that are relevant to your search query may mean that your parcel is pushed several pages down.
 
=== Why did my listing move in the search results?===
 
The previous, older GSA servers were static. The only way that results changed were when new content was included in the index.  One of the best features of the new GSA technology is that it automatically analyzes searcher behavior to fine-tune relevance and scoring. The GSA leverages advanced statistical regression to determine the statistical significance of user behavior, and adjusts for trust bias (i.e., users clicking on the first result solely because it's first). Put more simply, search changes as people use it.
 
Also, until recently, listings would fluctuate when the index was being crawled. This could cause several hours of movement in listings. We replaced this crawl system with the more stable feed system to minimize disruptions during updates. Updates now happen in under an hour and movement is much less impactful.
 
=== If I have zero traffic, do I drop from search results?===
 
No.  This rumour is not true.  The amount of traffic (that is, the number of avatars on your parcel over time) has a small effect on search ranking, but it will not cause you to drop from search results altogether.
 
=== How do I boost my ranking in search results? ===
 
Read the [[Linden_Lab_Official:Search Guidelines|Search Guidelines]].
These guidelines are the best resource for improving your visibility in search.
 
===Does traffic play any role in the search rankings?===
 
High traffic has a mild influence on the relevance of search results. It's one of many factors included in the search logic.
 
===How does size affect search rankings?===
 
Search treats very small parcels as less important in Search; especially parcels listed that are smaller than the size restriction allows.
 
===How else is ranking determined?===
 
In addition to traffic and size, and the GSA ranking mechanisms, we also apply a small negative boost related to how spammy a listing appears to be. We determine this using software that evaluates content and gives it a rating. This spam ranking is viewable on the source code of your world page listing and there are several in-world merchants with free objects that will tell you if your parcel has been flagged for spam. Adjusting the title and description text associated with your parcel will affect your spam rating and that new rating will be picked up in the next update.
 
Also, in Viewier 1, the Places tab is sorted in descending order by traffic, Classifieds is sorted in descending order by price, and so on.
 
===Are inworld business owners subject to a periodic re-shuffling of search criteria?===
 
Search is a very important tool for users and business owners, and we will constantly strive to improve that tool to meet all our Residents' needs. We will release periodic updates, new features and bug fixes that may affect the performance of particular listings in the search results. Whenever possible, we will communicate about these releases in advance on the Second Life blog or in [https://wiki.secondlife.com/wiki/Release_Notes/Search Search Release Notes].
 
===Do classifieds that have paid more for inclusion always appear at the top of results?===
 
Ads shown in both the '''Classifieds''' tab and in '''All Results''' and '''Groups''' search results are ranked by a combination of keyword relevance and price paid.
 
[[Category:Miscellaneous]]
[[Category:Creators]]
[[Category:Map, Landmarks, and Navigation]]
[[Category:Features]]
[[Category:Business Owners]]
[[Category:Menus and Controls]]
[[Category:Second Life Website]]
[[Category:Landowners]]
[[Category:Controls and Getting Around]]
[[Category:FAQs]]
[[Category:Knowledge Base]]

Latest revision as of 15:58, 29 April 2011

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