Difference between revisions of "Bug Tracker/FAQ"

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(→‎Why was my issue resolved with a status of "Expected Behavior"?: - add search for duplicates before re-opening.)
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{{TOCright}} {{KBtip|These are further details on  [[Issue Tracker|how to use the Issue Tracker]].}}
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== What's the difference between Bugs & New Features? ==
* '''Bug''' - Something does not work correctly compared to the way it was designed or should be expected to.
* '''New Feature''' - Something that Second Life doesn't do, but you think it would be a great idea or improvement if it could.
 
== [[Issue tracker/Searching|How do I search?]] ==
 
== [[Issue_Tracker/Conduct|What kind of behavior is allowed on the Issue Tracker?]] ==
^ Useful, helpful behavior. :)
 
== What software powers your Issue Tracker? ==
'''[http://www.atlassian.com/software/jira/ JIRA from Atlassian]''', which you can [http://confluence.atlassian.com/display/JIRA/Home read the general documentation to]. If you find a bug with JIRA itself, contact Atlassian.
 
== How do I customize my settings? ==
* [http://jira.secondlife.com/secure/ViewProfile.jspa View your User Profile] - Some details, like your Username and email address, are tied to your main Second Life info. If you want to change those, [http://secondlife.com/my visit Your Dashboard].
* [http://jira.secondlife.com/secure/UpdateUserPreferences!default.jspa Edit Your Preferences] - A few options can be customized. You can also change your language here.
 
== Can I write my bug report in another language? ==
While we have a growing number of Lindens who are multilingual, to have your issue understood broadly by the Linden Lab's developers, please have a friend help you with an English translation.
 
== How do I keep up with what's going on? ==
On the left of each issue is a '''Watch it''' link you can click. When the issue is updated, you'll get an email notification. You can also [http://jira.secondlife.com/secure/UserWatches!default.jspa view '''Your Watches'''].
 
'''[[Release Notes|Check the Release Notes]]''' for what's new in Second Life. Release Notes highlight features and bug fixes, as well as known issues to be aware of. This context may help you understand whether a change was intentional.
 
Also, make sure your '''[[Graphics_Drivers|graphics drivers]]''' are updated. Many historical bugs have been fixed by newer drivers.
 
Our '''[[bug triage|Bug Triagers]]''' review issues on a regular basis; feel free to join in! Our engineers may require additional information from the issue reporter or other contributors.
 
== What are Projects and Components? ==
* '''Projects''' - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life.
* '''Components''' - The specific area of a problem within a project.
 
More Projects and Components are added over time as needed.
 
=== Examples ===
* '''Second Life Viewer - VWR'''
** Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
** Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* '''Second Life Service - SVC'''
** Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
** Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* '''Second Life Website - WEB'''
** Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
** Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"
* '''Second Life Miscellaneous - MISC''' - Issues which don't fit into another existing component
** Component = Miscellaneous - "The TOS doesn't allow me to edit the Viewer source code"
 
== [[Security_issues|What is the "SEC" Project?]] ==
 
== Who is [[User:WorkingOnIt Linden|WorkingOnIt Linden?]] ==
A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.
 
== [[Issue_Tracker/Status|What do the different resolution statuses mean?]] ==
 
 
 
== Why was my issue resolved with a status of "Expected Behavior"? ==
Often, the Second Life software is behaving exactly as designed, but it can ''seem'' wrong if you're not aware of reasons behind the behavior. "Expected Behavior" is used for such cases — where what you saw happen was ''not'' a bug, but you're asking for a ''new'' behavior we haven't thought of yet.
 
If you would like to push for a change in that behavior:
 
# First search to make sure someone else hasn't already requested this feature!
## If it has already been requested, vote and add your comments to the issue.
# Go to the issue's page and click '''Reopen Issue''' on the left. Be sure to state WHY in the comments.
# Then, click '''Edit''' on the left, change the Issue Type to '''New Feature''' by moving it.
# Go through the steps and click '''Move''' to confirm.
 
[[Category:Issue Tracker]]

Latest revision as of 08:44, 27 December 2011

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