Difference between revisions of "Troubleshooting teleporting"

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This article contains tips for people experiencing problems with teleporting. Here's an easy video tutorial which covers most of what's below:
 
{{KBvideo|4375276}}
 
==Maturity Settings==
 
It is possible the land you are trying to access has a maturity rating other than the rating set in your own Preferences. See the Knowledge Base article [[Linden Lab Official:Setting your maturity preferences|Setting your maturity preferences]] for details on how to change your preferred maturity setting. If you are unable to change the maturity rating in your Preferences to a similar rating set on the land you are trying to access, please read [[Linden Lab Official:How to become verified as an adult|How to become verified as an Adult]] for information about account verification, and [[Linden Lab Official:Maturity ratings: an overview|Maturity ratings: an overview]] for general information. It is necessary to have the latest Viewer 1.23 or higher to access Adult settings. [http://secondlife.com/support/downloads.php Download the latest Viewer.]
 
{{KBhint|If you are not sure of the Region maturity rating for the land you are trying to access, open the World Map by clicking the Map button on your Viewer task bar. Search for the Region. Hold your cursor over the Region on the map to see the maturity rating.}}
 
==Take Off Attachments==
 
An attachment you're wearing might be preventing you from teleporting successfully.
 
# Right-click your avatar.
# Select '''Take Off'''.
# Select '''Detach All'''.
# Try to teleport to your destination.
 
==Teleport to Mainland==
 
Sometimes, it can help to try teleporting to your intended spot from a different destination.
 
# Click '''Map'''.
# Type in "<code>Pooley</code>".
# Click '''Search'''.
# Select '''Pooley''' from the list.
# Click '''Teleport'''.
# After you arrive at Pooley, try to teleport to your destination.
 
[[Image:kbsd_MapWin_PooleyHL.png]]
 
==Fly Up, then Teleport==
 
Your current location may be preventing you from teleporting successfully.
 
# Fly to an altitude of 200 meters.
# Try to teleport to your destination.
 
==Unusually restrictive firewalls block teleporting==
 
'''If your firewall is blocking outbound TCP port 12043, then teleporting, viewing the World Map, crossing regions, and related activities won't work.''' [[Unusually restrictive firewalls block teleporting|See this article for more details.]]
 
==Turn Down Maximum Bandwidth==
 
Bandwidth settings might be responsible for an unsuccessful teleport.
 
# Select '''Edit &gt; Preferences'''.
# Click the '''Network''' tab.
# Turn down your '''Maximum Bandwidth''' setting. If your '''Maximum Bandwidth''' is "<code>1500</code>" kbps, try setting it to "<code>500</code>" kbps.
# Try to teleport to your destination.
 
[[Image:kbsd_PreferencesWin_NetworkTab_top_MaxBandHL.png]]
 
==Show Start Location on Login Screen==
 
You could try setting up Second Life such that you'll appear at your destination on your next login.
 
# Select '''Edit &gt; Preferences'''.
# Click the '''General''' tab.
# Select the '''Show Start Location on Login Screen''' option.
#: [[Image:kbsd_PreferencesWin_GeneralTab_top_ShowStartLocField.png]]
# Exit Second Life.
# Before you click '''Log In''', type in the name of your destination region. For example: Pooley
#: [[Image:kbsd_LoginScreen_bottom_StartLocationField.png]]''
 
== Check for Network Lag ==
It might be that your connection is too slow. Please read [[How do I check for packet loss (network lag)?]] in order to find out.
[[Category:Navigation]]

Latest revision as of 15:38, 3 February 2012

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