Difference between revisions of "Troubleshooting teleporting"

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This article contains tips for people experiencing problems with teleporting. Here's an easy video tutorial which covers most of what's below:
 
{{KBvideo|4375276}}
 
==Maturity Settings==
 
It is possible the land you are trying to access has a maturity rating other than the rating set in your own Preferences. See the Knowledge Base article [[Linden Lab Official:Setting your maturity preferences|Setting your maturity preferences]] for details on how to change your preferred maturity setting. If you are unable to change the maturity rating in your Preferences to a similar rating set on the land you are trying to access, please read [[Linden Lab Official:How to become verified as an adult|How to become verified as an Adult]] for information about account verification, and [[Linden Lab Official:Maturity ratings: an overview|Maturity ratings: an overview]] for general information.
 
{{KBhint|If you are not sure of the Region maturity rating for the land you are trying to access, open the World Map by clicking the Map button on your Viewer task bar. Search for the Region. Hold your cursor over the Region on the map to see the maturity rating.}}
 
==Take Off Attachments==
 
An attachment you're wearing might be preventing you from teleporting successfully.
 
# Right-click your avatar.
# Select '''Take Off'''.
# Select '''Detach All'''.
# Try to teleport to your destination.
 
==Teleport to Mainland==
 
Sometimes, it can help to try teleporting to your intended spot from a different destination.
 
# Click '''Map'''.
# Type in "<code>Pooley</code>".
# Click '''Search'''.
# Select '''Pooley''' from the list.
# Click '''Teleport'''.
# After you arrive at Pooley, try to teleport to your destination.
 
[[Image:kbsd_MapWin_PooleyHL.png]]
 
==Fly Up, then Teleport==
 
Your current location may be preventing you from teleporting successfully.
 
# Fly to an altitude of 200 meters.
# Try to teleport to your destination.
 
==Adjust firewall configuration==
 
If your firewall is blocking outbound TCP port 12043, then teleporting, viewing the World Map, crossing regions, and related activities won't work. See [http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539 Using Second Life with a firewall] for more information.
 
==Reduce maximum bandwidth==
 
Bandwidth settings might be responsible for an unsuccessful teleport.
 
# Select '''Me &gt; Preferences'''.
# Click the '''Setup''' tab.
# Reduce the '''Maximum bandwidth''' setting to the minimum, "<code>500</code>" kbps.
 
Now, try to teleport to your destination again.
 
==Exit Second Life and log in at your destination==
 
You can set your preferences so that you can choose your login location, and then
enter your destination so you appear there when you log in again.
 
To set your login location:
 
# Choose '''Me &gt; Preferences'''.
# Click the '''General''' tab.
# Under '''Start location''', choose '''Show on login'''.
# Click '''OK'''.
# Choose '''Me > Exit Second Life''' to log out.
 
Then, start the Second Life Viewer again, and:
# In the login screen, under '''Start at''', choose '''<Type region name>'''.
# Enter the name of the region where you want to go; for example, Pooley
# Click '''Log In'''.
 
Now you will log in at the region you entered.
 
== Check for Network Lag ==
It might be that your connection is too slow. For more information, see [http://community.secondlife.com/t5/English-Knowledge-Base/How-to-improve-Viewer-performance/ta-p/1316923#Section_.2 Troubleshooting tips in How to improve Viewer performance].
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Latest revision as of 15:38, 3 February 2012

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