Difference between revisions of "Old Knowledge Base"

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{{multi-lang}}__NOTOC__ [[Image:Books-lens-flare.jpg|320px|right]]
{{#vardefine:baseurl|http://community.secondlife.com}}
<font size="4">'''Welcome to the Knowledge Base, the official source for Second Life help & related information.'''</font>
{{multi-lang}}__NOTOC__  


[http://blogs.secondlife.com/community/community/support/blog/2009/10/19/long-live-the-wiki This Wiki is our new home], so pardon us while the dust settles.
These articles are from the old Knowledge Base and were not moved to the '''[http://community.secondlife.com/t5/English-Knowledge-Base/tkb-p/English_KB%40tkb Knowledge Base on the Community Platform]'''.  In general, they address  more advanced, specialized, obscure and technical content.


Need a quick way to get here? Use <font size="4">'''[http://secondlife.com/kb secondlife.com/kb]'''</font> — share this with all your friends!
{| cellpadding=5 width=100%
|--
|valign=top|
{{EKB Box|Avatar}}
{{EKB Box|Inventory}}
{{EKB Box|Land}}


For account-specific issues that need a response, '''[http://secondlife.com/support visit our Support Portal]'''.
|valign=top|


<br clear="all"/>
{{EKB Box|Media, music, and sound}}
== Featured help! ==
{{EKB Box|Troubleshooting}}
{{Postit|
{{EKB Box|Operating system, hardware, and network}}
* '''[http://bit.ly/catadult Adult Content essentials!]'''
* '''[[Mainland Rules]]
}}
[[User:Torley_Linden/Contact|Contact Torley]] if you have suggestions for hot stuff.


== Find stuff ==


* '''Use the search box on the left''' (this searches the whole Wiki, including KB articles)
|valign=top|
* '''[http://bit.ly/3BSlXn Use Google to search this Wiki]''' (we hope to integrate this in the future!)
* '''[http://blogs.secondlife.com/community/community/tnt/blog/2009/10/20/quicktip-searching-the-knowledge-base-and-wiki-in-viewer Search the Wiki in-Viewer]'''
* '''Click a category:'''


<table cellspacing="16">
{{EKB Box|Abuse and Griefing}}
<td width="50%" valign="top">
{{EKB Box|Performance and stability}}
<div class="imagemap-inline"><imagemap>Image:kb-slforbg.gif
default [[:Category:Second Life for Beginners]]
desc none
</imagemap> '''[[:Category:Second Life for Beginners|Second Life for Beginners]]'''</div>


<div class="imagemap-inline"><imagemap>Image:kb-faqvid.gif
|--
default [[:Category:FAQs|FAQs]]
|valign=top|
desc none
{{EKB Box|Content creation}}
</imagemap> '''FAQs and Videos'''</div>
{{EKB Box|Scripting}}
:* [[:Category:FAQs|FAQs]]
:* [[:Category:Video Tutorials|Video Tutorials]]


<div class="imagemap-inline"><imagemap>Image:kb-slrole.gif
|valign=top|
default [[:Category:General Information|General Information]]
{{EKB Box|Reference}}
desc none
{{EKB Box|Controls}}
</imagemap> '''Second Life by Role'''</div>
|
:* [[:Category:Business Owners|Business Owners]]
:* [[:Category:Creators|Creators]]
:* [[:Category:Educators|Educators]]
:* [[:Category:General Information|General Information]]
:* [[:Category:Landowners|Landowners]]
:* [[:Category:Solution Providers|Solution Providers]]
:** [[:Category:General Information|General Information]]


<div class="imagemap-inline"><imagemap>Image:kb-lindendollars.gif
|}
default [[:Category:Linden Dollars (L$)|Linden Dollars (L$)]]
desc none
</imagemap> '''[[:Category:Linden Dollars (L$)|Linden Dollars (L$)]]'''</div>
:* [[:Category:General L$ Information|General L$ Information]]
:* [[:Category:L$ Transactions Between Residents|L$ Transactions Between Residents]]
:* [[:Category:LindeX|LindeX]]


<div class="imagemap-inline"><imagemap>Image:kb-land.gif
[[Category:Old Knowledge Base]]
default [[:Category:Land|Land]]
desc none
</imagemap> '''[[:Category:Land|Land]]'''</div>
:* [[:Category:Information for Landowners|Information for Landowners]]
:* [[:Category:Information for Renters|Information for Renters]]
 
<div class="imagemap-inline"><imagemap>Image:kb-abuse.gif
default [[:Category:Abuse and Griefing|Abuse and Griefing]]
desc none
</imagemap> '''[[:Category:Abuse and Griefing|Abuse and Griefing]]'''</div>
:* [[:Category:Dealing with Griefers|Dealing with Griefers]]
:* [[:Category:Disputes Between Residents|Disputes Between Residents]]
:* [[:Category:General Abuse and Griefing Information|General Abuse and Griefing Information]]
 
<div class="imagemap-inline"><imagemap>Image:kb-inventory.gif
default [[:Category:Inventory Management|Inventory Management]]
desc none
</imagemap> '''[[:Category:Inventory Management|Inventory Management]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-yourav.gif
default [[:Category:General Avatar Information|General Avatar Information]]
desc none
</imagemap> '''Your Avatar'''</div>
:* [[:Category:General Avatar Information|General Avatar Information]]
:* [[:Category:Making Your Avatar Fancy|Making Your Avatar Fancy]]
:* [[:Category:Moving Around|Moving Around]]
 
<div class="imagemap-inline"><imagemap>Image:kb-groups.gif
default [[:Category:Groups|Groups]]
desc none
</imagemap> '''[[:Category:Groups|Groups]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-creatingthings.gif
default [[:Category:Creating Things|Creating Things]]
desc none
</imagemap> '''[[:Category:Creating Things|Creating Things]]'''</div>
:* [[:Category:Building Objects|Building Objects]]
:* [[:Category:Coding Scripts|Coding Scripts]]
:* [[:Category:Filming Audiovisual Extravaganzas|Filming Audiovisual Extravaganzas]]
:* [[:Category:Making Clothing|Making Clothing]]
:* [[:Category:Working with Textures|Working with Textures]]
</td>
<td valign="top">
<div class="imagemap-inline"><imagemap>Image:kb-menucontrols.gif
default [[:Category:Menus and Controls|Menus and Controls]]
desc none
</imagemap> '''[[:Category:Menus and Controls|Menus and Controls]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-softwarequestions.gif
default [[:Category:General Second Life Software Information]]
desc none
</imagemap> '''Second Life Software Questions'''</div>
:* [[:Category:Issue Tracker|Issue Tracker]]
:* [[:Category:General Second Life Software Information|General Second Life Software Information]]
:* [[:Category:Improving Performance|Improving Performance]]
:* [[:Category:Optional Viewers|Optional Viewers]]
:* [[:Category:Using External Applications|Using External Applications]]
 
<div class="imagemap-inline"><imagemap>Image:kb-hardwarequestions.gif
default [[:Category:Hardware Questions|Hardware Questions]]
desc none
</imagemap> '''[[:Category:Hardware Questions|Hardware Questions]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-help.gif
default [[:Category:General Help|General Help]]
desc none
</imagemap> '''Help with Common Problems'''</div>
:* [[:Category:Avatar|Avatar]]
:* [[:Category:General Help|General Help]]
:* [[:Category:Inworld|Inworld]]
:* [[:Category:Error Messages|Error Messages]]
:* [[:Category:Performance|Performance]]
 
<div class="imagemap-inline"><imagemap>Image:kb-youraccount.gif
default [[:Category:My Account|My Account]]
desc none
</imagemap> '''Your Account'''</div>
:* [[:Category:Billing Issues|Billing Issues]]
:* [[:Category:My Account|My Account]]
 
<div class="imagemap-inline"><imagemap>Image:kb-legalmatters.gif
default [[:Category:Policies|Policies]]
desc none
</imagemap> '''Legal Matters'''</div>
:* [[:Category:Legal Questions|Legal Questions]]
:* [[:Category:Policies|Policies]]
:* [[:Category:Problems or Questions Outside Second Life|Problems or Questions Outside Second Life]]
 
<div class="imagemap-inline"><imagemap>Image:kb-kbsuggestion.gif
default [[:Category:Ticket Types and Support Services|Ticket Types and Support Services]]
desc none
</imagemap> '''[[:Category:Ticket Types and Support Services|Ticket Types and Support Services]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-xstreet.png
default [http://www.xstreetsl.com/]
desc none
</imagemap> '''[[:Category:Xstreet|Xstreet Help]]'''</div>
 
 
: You can also [[:Category:Knowledge Base|browse all articles]].
 
: ''Want to talk to a real person?'' '''[http://blogs.secondlife.com/community/answers Ask on Second Life Answers!]''' — some of the best bits get compiled into Wiki articles.
<td>
</table>
 
== Questions & Answers ==
'''Q:''' Why did you move the Knowledge Base to this Wiki? What is this all about?
: '''A:''' To make Second Life help better and allow Residents to contribute. [[KB2Wiki|See KB2Wiki for background info.]]
 
'''Q:''' What's the difference between the Knowledge Base and other Wiki help?
: '''A:''' The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.
 
'''Q:''' How does this change existing Wiki content?
: '''A:''' It doesn't really, but articles can [[KB_article_graduation|graduate]] into the KB and get our seal of approval.
 
'''Q:''' How do I tell an article is part of the Knowledge Base?
: '''A:''' All official KB articles are in [[:Category:Knowledge Base]], as shown at the bottom of an article.
 
'''Q:''' Does that mean that everything that's ''not'' in [[:Category:Knowledge Base]] is unofficial?
: '''A:''' Mostly, but not always. There's a lot of stuff, such as the [[LSL Portal]], which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of ''subjective'', Resident-created pages out there which are beneficial, but ''not'' included. Again, see the [[KB_article_graduation|graduation process]] for further details.
 
'''Q:''' Doesn't the KB overlap with the [[Help Portal]], [[User's_Manual]], and other unofficial, Resident-contributed help?
: '''A:''' Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.
 
'''Q:''' How do I search the Knowledge Base in Second Life?
: '''A:''' [https://blogs.secondlife.com/community/community/tnt/blog/2009/10/20/quicktip-searching-the-knowledge-base-and-wiki-in-viewer See this tip.]
 
'''Q:''' Where do I find service, policy, and legal articles? (As opposed to "How do I use Second Life?"-type articles.)
: '''A:''' In the [http://wiki.secondlife.com/w/index.php?title=Special:AllPages&namespace=100&from=Abandoned_Land_FAQ&to=What_are_the_rules_for_the_script_checkboxes_in_the_About_Land_window%3F Linden Lab Official namespace]. These can't be edited by Residents but we'll be reviewing them and reclassifying as-appropriate.
 
'''Q:''' Who do I talk to if I have a question?
: '''A:''' Come ask Linden Lab's [[Documentation Team]]. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.
 
== [[KB_To_Do_List|To Do]] ==
^ Residents can help Lindens get this done!
 
[[Category:Knowledge Base Policy]]

Latest revision as of 14:56, 13 February 2012

These articles are from the old Knowledge Base and were not moved to the Knowledge Base on the Community Platform. In general, they address more advanced, specialized, obscure and technical content.


Retrieved from "https://wiki.secondlife.com/w/index.php?title=Old_Knowledge_Base&oldid=1162814"