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| <noinclude>{{KBmaster}}</noinclude>
| | {{#Widget:Redirect|url=/t5/English-Knowledge-Base/Billing/ta-p/700037#Section_.9}} |
| {{Billing Nav}}
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| == Contacting billing support == | |
| See '''[https://support.secondlife.com/billing-support/ Billing Support]''' to:
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| * Report problems with payment
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| ** To/from Linden Lab®
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| ** To/from other Residents
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| * Request LindeX™ tier reviews
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| * Ask for access to the RiskAPI (please keep in mind the RiskAPI's issuance is at Linden Lab's sole discretion and is not assured).
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| == Opening a support case for a billing issue ==
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| <br>
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| {{KBcaution| When filing a support case, please supply as much relevant information as possible, to better enable us to help you.}}
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| To open a support case for a billing issue, go to the [https://support.secondlife.com/create-case/ Submit a Case] page.
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| # Under '''What type of problem are you having?''', choose '''Billing'''.
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| # Then select either
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| #* '''LindeX Billing and Trading Limits Review Request'''
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| #* '''Second Life and Marketplace Account balance Payout Issues'''
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| Fill in information describing your issue in the form fields then click '''Submit'''.
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| === Premium accounts ===
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| If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, fill in additional information in the form, then click '''Submit'''.
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| [[Category:Customer Support]]
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