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| ==Support Tiers==
| | #REDIRECT [[Solution Provider Resources]] |
| We've created several tiers, that depend upon your economic relationship with Second Life. Here's the quick summary (services available are cumulative):
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| Level Account Status Service
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| Basic Basic Account Knowledge Base
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| Premium Premium Account Web ticket submission, Live Text Chat
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| Concierge Own 1+ sims Concierge email/phone
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| Details:
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| http://blog.secondlife.com/2007/05/17/coming-your-way-soon-the-second-life-support-portal/
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| If you own land you qualify for Concierge support. If you do not own land, you have access to the Knowledge Base and a limited set of Support Tickets.
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| ==Where should you go for common problems?==
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| To better support you by getting the right inquiry to the right place, here's a list of common problems and the place to request help for them.
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| ==Land Purchase & Management==
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| # [http://secure-web6.secondlife.com/community/land-islands.php Buying an island] - (You can use the lower link to buy by invoice or wire payment) | |
| # How to pay for land questions - Concierge
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| # Urgent renaming or moving - Concierge
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| ==Billing & Payment==
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| # General billing/payment questions - Support Ticket or billing@lindenlab.com
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| # Limit increase - use [https://secure-web1.secondlife.com/currency/describe-limits.php Limit Request web form}
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| # Blocked account - Concierge
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| # Invoicing/payment/closed account questions - Support Ticket or billing@lindenlab.com
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| # Other payment or billing issues - Concierge
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| ==Urgent Land Problems==
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| # Blocked access, no TP - Concierge LiveChat
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| # Sim crashing (downed regions) - Report on My Account page of secondlife.com; or Concierge
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| # Sim boundary/performance problems - Concierge
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| # [https://secondlife.com/account/rollback.php Sim rollback]
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| # Lost inventory: Help/Additional Help/Knowledge Base key words "Lost Content" or Support Ticket
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| ==Non-urgent land questions/problems==
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| # Questions not listed below - Support Ticket
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| # Group ownership/assignment - Support Ticket
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| # Land renaming ($50) - Support Ticket
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| # Land moving ($150) - Support Ticket
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| # Land transfer ($100) - Support Ticket
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| # Land Rental - Land: Rental page
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| ==[http://secondlifegrid.net/programs/api APIs]==
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| #RegAPI request - visit the [http://secondlifegrid.net/programs/api/reg Second Life RegAPI information page]
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| #RegAPI problems -visit the [https://wiki.secondlife.com/wiki/RegAPI Second Life Wiki RegAPI pages]
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| #[http://secondlifegrid.net/programs/api/risk Exchange RiskAPI]
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| ==Other==
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| # [[Custom name requests]]
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| # [[Event Notification]]
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| # Firewall/other issues -
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| #* Knowledge Base article [https://support.secondlife.com/ics/support/KBAnswer.asp?questionID=4356 "What are Second Life's subnets?" article 4356]
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| #* [https://support.secondlife.com/ics/support/KBAnswer.asp?questionID=4355 How do I configure my hardware firewall (such as a router)? article 4355]
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| #* [https://support.secondlife.com/ics/support/KBAnswer.asp?questionID=4354 How do I configure my software firewall (such as Norton Internet Security, McAfee Personal Firewall, or ZoneAlarm)?, article 4354]
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| #* Join SLCorporateUse@lists.secondlife.com, for discussion of use of Second Life in corporate or educational environments. Subscribe [https://lists.secondlife.com/ here], click on slcorporateuse, and add yourself.
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| # Creating multiple accounts for demo purposes - there is a limit on the number of accounts you can create per day per IP address. To request unblocking, file a Support Ticket.
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| # Change account password (demo accounts) - https://secure-web5.secondlife.com/account/request.php?r=.
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| # Solution Provider Directory questions: sldevelopers@lists.lindenlab.com
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