Difference between revisions of "Old Knowledge Base"

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{{postit|''Current status:'' we're mid-transition of articles from the '''[http://secondlife.com/kb old Knowledge Base]'''. If you can't find something here yet, go to the old spot.}}<br />
{{#vardefine:baseurl|http://community.secondlife.com}}
{{multi-lang}}__NOTOC__


[[Image:Books-lens-flare.jpg|320px|right]]
These articles are from the old Knowledge Base and were not moved to the '''[http://community.secondlife.com/t5/English-Knowledge-Base/tkb-p/English_KB%40tkb Knowledge Base on the Community Platform]'''.  In general, they address  more advanced, specialized, obscure and technical content.
<font size="4">'''Welcome to the Knowledge Base, the official source for Second Life help & related information.'''</font>


This Wiki is our new home, so pardon us while the dust settles.
{| cellpadding=5 width=100%
|--
|valign=top|
{{EKB Box|Avatar}}
{{EKB Box|Inventory}}
{{EKB Box|Land}}


<br clear="all"/>
|valign=top|
== How do I find stuff? ==
Better ways are coming, but for now, click on a category:
<table cellspacing="16">
<td width="50%" valign="top">
<div class="imagemap-inline"><imagemap>Image:kb-slforbg.gif
default [[:Category:Second Life for Beginners]]
desc none
</imagemap> '''[[:Category:Second Life for Beginners|Second Life for Beginners]]'''</div>


<div class="imagemap-inline"><imagemap>Image:kb-faqvid.gif
{{EKB Box|Media, music, and sound}}
default [[:Category:FAQs|FAQs]]
{{EKB Box|Troubleshooting}}
desc none
{{EKB Box|Operating system, hardware, and network}}
</imagemap> '''FAQs and Videos'''</div>
:* [[:Category:FAQs|FAQs]]
:* [[:Category:Videos|Videos]]


<div class="imagemap-inline"><imagemap>Image:kb-slrole.gif
default [[:Category:General Information|General Information]]
desc none
</imagemap> '''Second Life by Role'''</div>
:* [[:Category:Business Owners|Business Owners]]
:* [[:Category:Creators|Creators]]
:* [[:Category:Educators|Educators]]
:* [[:Category:General Information|General Information]]
:* [[:Category:Landowners|Landowners]]
:* [[:Category:Solution Providers|Solution Providers]]
:** [[:Category:General Information|General Information]]


<div class="imagemap-inline"><imagemap>Image:kb-lindendollars.gif
|valign=top|
default [[:Category:Linden Dollars (L$)|Linden Dollars (L$)]]
desc none
</imagemap> '''[[:Category:Linden Dollars (L$)|Linden Dollars (L$)]]'''</div>
:* [[:Category:General L$ Information|General L$ Information]]
:* [[:Category:L$ Transactions Between Residents|L$ Transactions Between Residents]]
:* [[:Category:LindeX|LindeX]]


<div class="imagemap-inline"><imagemap>Image:kb-land.gif
{{EKB Box|Abuse and Griefing}}
default [[:Category:Land|Land]]
{{EKB Box|Performance and stability}}
desc none
</imagemap> '''[[:Category:Land|Land]]'''</div>
:* [[:Category:Information for Landowners|Information for Landowners]]
:* [[:Category:Information for Renters|Information for Renters]]


<div class="imagemap-inline"><imagemap>Image:kb-abuse.gif
|--
default [[:Category:Abuse and Griefing|Abuse and Griefing]]
|valign=top|
desc none
{{EKB Box|Content creation}}
</imagemap> '''[[:Category:Abuse and Griefing|Abuse and Griefing]]'''</div>
{{EKB Box|Scripting}}
:* [[:Category:Dealing with Griefers|Dealing with Griefers]]
:* [[:Category:Disputes Between Residents|Disputes Between Residents]]
:* [[:Category:General Abuse and Griefing Information|General Abuse and Griefing Information]]


<div class="imagemap-inline"><imagemap>Image:kb-inventory.gif
|valign=top|
default [[:Category:Inventory Management|Inventory Management]]
{{EKB Box|Reference}}
desc none
{{EKB Box|Controls}}
</imagemap> '''[[:Category:Inventory Management|Inventory Management]]'''</div>
|


<div class="imagemap-inline"><imagemap>Image:kb-yourav.gif
|}
default [[:Category:General Avatar Information|General Avatar Information]]
desc none
</imagemap> '''Your Avatar'''</div>
:* [[:Category:General Avatar Information|General Avatar Information]]
:* [[:Category:Making Your Avatar Fancy|Making Your Avatar Fancy]]
:* [[:Category:Moving Around|Moving Around]]


<div class="imagemap-inline"><imagemap>Image:kb-groups.gif
[[Category:Old Knowledge Base]]
default [[:Category:Groups|Groups]]
desc none
</imagemap> '''[[:Category:Groups|Groups]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-creatingthings.gif
default [[:Category:Creating Things|Creating Things]]
desc none
</imagemap> '''[[:Category:Creating Things|Creating Things]]'''</div>
:* [[:Category:Building Objects|Building Objects]]
:* [[:Category:Coding Scripts|Coding Scripts]]
:* [[:Category:Filming Audiovisual Extravaganzas|Filming Audiovisual Extravaganzas]]
:* [[:Category:Making Clothing|Making Clothing]]
:* [[:Category:Working with Textures|Working with Textures]]
</td>
<td valign="top">
<div class="imagemap-inline"><imagemap>Image:kb-menucontrols.gif
default [[:Category:Menus and Controls|Menus and Controls]]
desc none
</imagemap> '''[[:Category:Menus and Controls|Menus and Controls]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-softwarequestions.gif
default [[:Category:General Second Life Software Information]]
desc none
</imagemap> '''Second Life Software Questions'''</div>
:* [[:Category:Bugs and the Public JIRA|Bugs and the Public JIRA]]
:* [[:Category:General Second Life Software Information|General Second Life Software Information]]
:* [[:Category:Improving Performance|Improving Performance]]
:* [[:Category:Optional Viewers|Optional Viewers]]
:** [[:Category:Dazzle First Look|Dazzle First Look]]
:** [[:Category:SLim Client|XSLim Client]]
:* [[:Category:Using External Applications|Using External Applications]]
 
<div class="imagemap-inline"><imagemap>Image:kb-hardwarequestions.gif
default [[:Category:Hardware Questions|Hardware Questions]]
desc none
</imagemap> '''[[:Category:Hardware Questions|Hardware Questions]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-help.gif
default [[:Category:General Help|General Help]]
desc none
</imagemap> '''Help with Common Problems'''</div>
:* [[:Category:Avatar|Avatar]]
:* [[:Category:General Help|General Help]]
:* [[:Category:Inworld|Inworld]]
:* [[:Category:Error Messages|Error Messages]]
:* [[:Category:Performance|Performance]]
 
<div class="imagemap-inline"><imagemap>Image:kb-youraccount.gif
default [[:Category:My Account|My Account]]
desc none
</imagemap> '''Your Account'''</div>
:* [[:Category:Billing Issues|Billing Issues]]
:* [[:Category:My Account|My Account]]
 
<div class="imagemap-inline"><imagemap>Image:kb-legalmatters.gif
default [[:Category:Policies|Policies]]
desc none
</imagemap> '''Legal Matters'''</div>
:* [[:Category:Legal Questions|Legal Questions]]
:* [[:Category:Policies|Policies]]
:* [[:Category:Problems or Questions Outside Second Life|Problems or Questions Outside Second Life]]
 
<div class="imagemap-inline"><imagemap>Image:kb-kbsuggestion.gif
default [[:Category:Ticket Types and Support Services|Ticket Types and Support Services]]
desc none
</imagemap> '''[[:Category:Ticket Types and Support Services|Ticket Types and Support Services]]'''</div>
 
<div class="imagemap-inline"><imagemap>Image:kb-xstreet.png
default [http://www.xstreetsl.com/]
desc none
</imagemap> '''[http://www.xstreetsl.com/ Xstreet] Help'''</div>
:* [[:Category:Currency Exchange|Currency Exchange]]
:* [[:Category:FAQs|FAQs]]
:* [[:Category:General Information|General Information]]
:* Marketplace
:** [[:Category:Customer Help|Customer Help]]
:** [[:Category:Listing Enhancements|Listing Enhancements]]
:** [[:Category:Merchant Help|Merchant Help]]
:* [[:Category:Real Estate|Real Estate]]
<td>
</table>
 
You can also:
 
* <font size="3">'''[http://bit.ly/3BSlXn Use Google to search this Wiki]'''
* '''[[:Category:Knowledge Base|Browse all articles]]'''</font>
 
== Questions & Answers ==
'''Q:''' Why did you move the Knowledge Base to this Wiki? What is this all about?
: '''A:''' [[KB2Wiki|See KB2Wiki for background info.]]
 
'''Q:''' What's the difference between the Knowledge Base and other Wiki help?
: '''A:''' The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.
 
'''Q:''' How does this change existing Wiki content?
: '''A:''' It doesn't really, but articles can [[KB_article_graduation|graduate]] into the KB and get our seal of approval.
 
'''Q:''' How do I tell an article is part of the Knowledge Base?
: '''A:''' All official KB articles are in [[:Category:Knowledge Base]], as shown at the bottom of an article.
 
'''Q:''' Does that mean that everything that's ''not'' in [[:Category:Knowledge Base]] is unofficial?
: '''A:''' Not necessary. There's a lot of stuff, such as the [[LSL Portal]], which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of ''subjective'' pages out there which are beneficial, but ''not'' included. Again, see the [[KB_article_graduation|graduation process]] for further details.
 
'''Q:''' Doesn't the KB overlap with the [[Help Portal]] and other help?
: '''A:''' Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.
 
'''Q:''' How do I search the Knowledge Base in Second Life?
: '''A:''' In the Viewer, click '''Search''' button, then click the '''All''' tab. You can change the '''Any Category''' dropdown to '''Wiki''', limiting search results to this Wiki, including the KB. Stay tuned to [http://secondlife.com/tnt SLTNT] for a forthcoming Torley tip!
 
'''Q:''' Where do I find policy articles?
: '''A:''' In the [http://wiki.secondlife.com/w/index.php?title=Special%3AAllPages&from=&to=&namespace=100 Linden Lab Official namespace]. These can't be edited by Residents but we'll be reviewing them and reclassifying as-appropriate.
 
'''Q:''' Who do I talk to if I have a question?
: '''A:''' Come ask Linden Lab's [[Documentation Team]]. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.
 
== Near-future plans ==
Incomplete, but to give you foresight into what we're up to (more tasks are in an internal Linden Lab project):
 
* The convenient short address, '''secondlife.com/kb''', will redirect here.
** ''Torley coordinates this with web peeps''
* Lots of general style cleanup and link-fixing to do.
** ''Something for all contributors!''
* All deprecated references to Parature-based KB should point to this Wiki, including this page
** ''Everyone can help here!''
* Integrated Google Search for better search.
** ''"Wikineering" task for Yoz & Fritz''
* All blip.tv and YouTube videos replaced using [http://vimeo.com/torley/videos Torley's Vimeo] but due to a conflict with FlaggedRevs, an updated VideoFlash extension must be installed. Do NOT use Widgets extension to embed.
** ''Torley will announce when it's safe to replace code and provide format''
* More at the [[KB To Do List]]
[[Category:Knowledge Base]] [[Category:Knowledge Base policy]]

Latest revision as of 14:56, 13 February 2012

These articles are from the old Knowledge Base and were not moved to the Knowledge Base on the Community Platform. In general, they address more advanced, specialized, obscure and technical content.


Retrieved from "https://wiki.secondlife.com/w/index.php?title=Old_Knowledge_Base&oldid=1162814"