|
|
| (12 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| {{TOCright}}
| | #REDIRECT [[Bug Tracker]] |
| ''Is a feature not working as expected in your Second Life? You may have found a bug!''
| |
| | |
| == What's a bug? ==
| |
| An unintended computer problem which happens for more than one person under the same conditions.
| |
| | |
| [[File:ToRuthed.jpg|320px|none|thumb|Being "[[Ruth|Ruthed]]" was a common visual bug before we fixed it.]] | |
| | |
| == What's a bug report? ==
| |
| A description of a bug, shared by you with us. Useful bug reports are:
| |
| | |
| * '''<font color="red">Easy-to-follow</font>''' - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps.
| |
| * '''<font color="red">Reproducible</font>''' - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild.
| |
| * '''<font color="red">NOT account-specific, support issues</font>''' - Individual situations that desire a response, such as a billing problem, are ''different!'' [http://secondlife.com/support Visit our Support Portal] for those.
| |
| | |
| With that in mind:
| |
| | |
| # '''[http://jira.secondlife.com Go to our Issue Tracker]''' and read the instructions.
| |
| # Search the Issue Tracker to see if the bug has already been reported. It's comforting to know someone else has the same problem.
| |
| # If you find no matches, write a bug report. If you're able to provide pictures or video in addition to text, even better.
| |
| | |
| The goal is to '''show Linden Lab what you see, so we can see it too, then process and fix the bug'''.
| |
| | |
| == I'm not a geek and I need help! ==
| |
| Don't worry, everyone was new once. There's lots of discussion on the Issue Tracker where experienced Residents help new bug reporters.
| |
| | |
| We also hold [[Bug_triage|inworld bug triages]] where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.
| |
| | |
| == What if Second Life is having a widespread service issue '''right now'''? ==
| |
| Generally, login problems, teleport failures, and such are shown on our '''[http://status.secondlifegrid.net/ Grid Status Reports]''' and since we're already working on it, there's ''no'' need to file a bug report.
| |
| | |
| == What if the bug I found is '''really''' serious and shouldn't be shared? ==
| |
| We have a '''[[Security_issues|Security Issues Mailing List]]''' for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.
| |
| | |
| == I reported a bug but it hasn't been fixed! Why? ==
| |
| We fix many bugs, but it's unrealistic to expect that we'll fix ''all'' of them. Let's look at this on a case-by-case basis:
| |
| | |
| * '''What do we know?''' We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!)
| |
| * '''Is it enough of a priority?''' For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few.
| |
| * '''What are the dependencies?''' Second Life is a complex system and we need to be sure, even if a bug ''seems'' simple, that fixing it won't create more bugs in related areas.
| |
| | |
| For more background, [http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents see this].
| |
| | |
| == How do I find out where bugs get fixed? ==
| |
| Search the Issue Tracker, or if you find that tricky, '''[[:Category:Release_Notes|check the Release Notes]]'''. Each version contains blow-by-blow highlights of what was changed.
| |
| | |
| == Want to know more? ==
| |
| After you've learned the essentials of bug reporting, give it some time to digest. Then '''[[:Category:Issue Tracker|visit the Issue Tracker category]]''', which expands on the key points above.
| |
| | |
| [[Category:Issue Tracker]]
| |