Difference between revisions of "Not a bug"

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{{KBmaster}}
#REDIRECT [[Troubleshooting common performance problems]]
 
== What's not a bug? ==
'''A non-bug issue is something unique to your setup, and may relate to misunderstanding how a feature is supposed to work.''' These issues can be corrected by adjusting your Viewer settings, connection type, or components, so that they act as expected. If you're experiencing a non-bug issue, go to the [[Knowledge Base]] to find information about the expected behavior of the feature you're using. Self-help articles might get you back on track quickly. If you're unable to resolve your issue based on information in the Knowledge Base, head to the [http://secondlife.com/support Support Portal]. The Knowledge Base contains articles about [[Category:Ticket_Types_and_Support_Services|Support Ticket types]] to help get your ticket in front of the Support Team that specializes in your issue type. Decentralized support helps get your issue addressed quickly.
 
Example:
 
: "Regardless of the Region I go to, many objects on my screen are red."
 
[[Image:kb_highlighttransparent_screenshot.png]]
 
This is an example of the '''Highlight Transparent''' feature found in your '''View''' menu. Highlight Transparent provides the ability to show transparent objects in red on your Viewer screen. This feature can be toggled using the keyboard shortcut '''Ctrl'''-'''Alt'''-'''T''' or going to '''View''' > '''Highlight Transparent'''. The feature acts as intended, revealing transparent objects when active. Turning off this feature by adjusting your Viewer setting corrects the issue.
 
{{KBtip|[[Bug_Reporting|Learn more about bug reporting to make Second Life better!]]}}

Latest revision as of 09:58, 27 December 2011

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