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| {{KBmaster}}
| | #REDIRECT [[Error messages]] |
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| Your local network may be blocking secure logins. It's also possible (but comparatively rare) that your secure login is failing due to an incorrect date/time on your computer.
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| To verify, double-clicking the [http://support.microsoft.com/kb/189706 clock in the Windows taskbar] (usually in the lower-right corner of the screen). On a Mac, [http://support.apple.com/kb/HT2490#l8 check your Date & Time]. Make sure it's not a year off! Most modern computers can set their time automatically, including [http://en.wikipedia.org/wiki/Daylight_savings daylight savings].
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| Be sure a [[How_do_I_configure_my_software_firewall_(such_as_Norton_Internet_Security,_McAfee_Personal_Firewall,_or_ZoneAlarm)%3F|firewall or Internet security]] isn't blocking Second Life access.
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| If you're on an office or university network, your network administrator may have secure logins disabled. In this case, you may not be able to use Second Life on that network connection.
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| == What if I keep getting the "computer's clock is set incorrectly" error? ==
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| The full error reads:
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| Unable to connect to Second Life.
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| Often this means that your computer's clock is set incorrectly.
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| Please go to Control Panels and make sure the time and date
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| are set correctly.
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| This message has been around a long time and can be ''misleading''. It refers to time-based sensitivities with security certificates, but normally isn't a problem, as you can test for yourself by ''deliberately'' setting your computer to the wrong time and trying to login. It should work.
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| If you're absolutely certain your time is set correctly, you haven't changed your system setup, and Second Life was working fine moments before, it's likely a transient problem with our servers. [http://status.secondlifegrid.net/ Check the Grid Status Reports page] for news and try to login periodically — often all it takes is patience while we fix Second Life. If you continue to get this problem after logins work reliably again for other Residents, [http://secondlife.com/support contact Support].
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| [[Category:Error Messages]] [[Category:Knowledge Base]]
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