Difference between revisions of "Graphics cards"

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This page is for detailing compatibility issues that certain graphics cards have with Second Life. Note that officially, we only support what's listed on our [http://secondlife.com/corporate/sysreqs.php System Requirements]. However, we understand some Residents want to run SL on unsupported configurations — your results may vary, but hopefully sharing info will give you a better idea of what to expect.
 
== Drivers ==
We ''highly'' recommend updating to the newest stable versions:
 
* [http://www.nvidia.com/content/drivers/drivers.asp Download Nvidia drivers]
* [http://ati.amd.com/support/driver.html Download ATI drivers]
 
[http://secondlife.com/knowledgebase/article.php?id=001 More info.]
 
Ideally, we want SL to run and not crash on any graphics card that supports OpenGL Version 1.2 or later. Realistically, we can only support the latest version of drivers right now.
 
== Driver Issues ==
 
Sometimes you may get an error message upon starting Second Life that claims your drivers are out of date or unsupported.  First download the latest drivers for your graphics card and install them.  If you have recently done so and have the latest drivers, try reinstalling them, as sometimes a broken install occurs silently (especially with NVIDIA drivers) and a reinstall clears up the problem.
 
== Drivers on the Mac OS X platform==
It is often assumed that Mac OS X does not use graphics card drivers, and it is certainly true that separate graphics card "updates" and "drivers" cannot be downloaded for the Mac.
 
HOWEVER - OS X certainly does use graphics card drivers, but incorporates them into the OS itself. With the Mac, Apple integrates the hardware and software more closely than with Windows : the advantage - problems arise only rarely; the disadvantage - Macs are generally much less upgradeable with respect to their graphics capabilities. Does this mean that any problems that emerge cannot be resolved?
 
Not quite : on the occasions when a graphics driver has to be updated for Mac, it will be incorporated into the next Software Update release for the OS itself. So if you keep yourself up-to-date with these, then driver upgrades will take care of themselves.
 
== Help resources ==
* '''[http://secondlife.com/knowledgebase/ Knowledge Base]''' - Repository of support articles you can search. For example, "[http://secondlife.com/knowledgebase/search.php?query=graphics&submit=Go graphics]". Some relevant articles include:
** [http://secondlife.com/knowledgebase/article.php?id=003 What is a graphics card? Will mine work with Second Life?]
** [http://secondlife.com/knowledgebase/article.php?id=023 Intel Extreme graphics issues]
** [http://secondlife.com/knowledgebase/article.php?id=300 Invisible avatar? Try these things!] 
** [http://secondlife.com/knowledgebase/article.php?id=405 Why is my avatar yellow/green/some other loud color/horribly deformed?] - Basically, go to Edit menu > Preferences > Graphics Detail tab and uncheck "Avatar Vertex Program". Generally, updating your drivers fixes this.
** [http://secondlife.com/knowledgebase/article.php?id=019 Errors that mention GDI Generic]
 
* '''[https://wiki.secondlife.com/wiki/Issue_tracker Public Issue Tracker]''' - We use this to help us identify bugs to be fixed. Search for terms like the model of your graphics card (e.g., "X1600" or "GeForce") or related keywords (e.g., "invisible AND avatar"). You can also report a new issue and discuss it with fellow Residents.
 
* '''[http://blog.secondlife.com/ Official Linden Blog]''' - You can [http://blog.secondlife.com/?s=graphics search] this too. Of recent particular interest is:
** [http://blog.secondlife.com/2007/03/28/1140-known-issues-drivers-vbo-ati-x300x600-notebooks-and-other-woes/ 1.14.0 Known Issues: Drivers, VBO, ATI X300/X600 notebooks, and other woes]
 
* '''[http://forums.secondlife.com/forumdisplay.php?f=296 Technical Talk forums]''' - The forums are [http://forums.secondlife.com/search.php? searchable]. Lindens don't really check here.
 
You can also contact our [http://secondlife.com/community/support.php Support]. Remember that specific details, and [https://wiki.secondlife.com/wiki/QA solid reproductions] when there are bugs, help us help you.
 
== Personal experiences ==
If you're having problems with a specific graphics card, please share your details on [[Talk:Graphics Cards]].
 
 
== Known Driver Status ==
{| border="1"
|- style="background:#ffdead;"
|OS||Hardware||Driver Version||Status||Workaround||Related Bug
|-
|Win XP||Nvidia GO series||77.24, 6/20/2005||Crashes after a few minutes||Upgrade Drivers to 84.63, 7/5/2006 or turn of Vertex Buffer Objects||
|-
|Win XP||Nvidia GO series||84.63, 7/5/2006||Works great||||
|-
| ||||||||||
|-
|Win XP||Nvidia Desktop cards||91.47, 9/14/2006||Fullbright objects will flicker rainbow colors||Upgrade Drivers to 93.71, http://www.nvidia.com/object/winxp_2k_93.71.html||
|-
|Win XP||Nvidia Desktop cards||93.71, 11/2/2006||Works great||||
|-
|Win XP||Nvidia Desktop cards||169.21, 1/28/2008||Works great with latest version of WindLight r78760||||
|-
| ||||||||||
|-
|Win XP||ATI||Catalyst(R) 7.4||Works great||||
|-
|Win XP||ATI||Catalyst(R) 7.6||Issue with dual monitors||Upgraded from 7.4 to 7.6.  I had dual monitors setup with DVI being the primary.  SL client would not load.  Workaround is to make VGA monitor primary, then SL will load on DVI monitor.||
|-
|Win XP||ATI||Catalyst(R) 8.1||With WindLight r78760 works relatively well except avatar hardware skinning is turned off for higher end Radeon 2xxx and 3xxx cards.  8.2 will address the issue and we will be able to turn avatar skinning back on||||
|-
| ||||||||||
|-
|Vista||Nvidia||driver bundled with vista||Fullbright objects will flicker rainbow colors||Does updating the driver fix this? http://www.nvidia.com/object/winvista_x86_158.18.html||
|-
|Vista||Nvidia||97.42||Works great||||
|-
|Vista||Nvidia||158.18, 5/2/2007||unknown||||
|-
|Vista||Nvidia||162.22, 7/27/2007||Unsupported Hardware/Old Drivers error||||
|-
|Vista||Nvidia Desktop cards||169.21, 1/28/2008||Works great with latest version of WindLight r78760||||
|-
| ||||||||||
|-
|Vista||ATI||Catalyst(R) 7.4||Works great||||
|-
|Vista||ATI||Catalyst(R) 8.1||With WindLight r78760 works relatively well except avatar hardware skinning is turned off for higher end Radeon 2xxx and 3xxx cards.  8.2 will address the issue and we will be able to turn avatar skinning back on||||
|-
|Linux Ubuntu 7.10||Nvidia 7300 GT 512 MB RAM||Nvidia proprietary driver from Ubuntu Multiverse repository||Works apparently great||||
|}

Latest revision as of 10:25, 2 March 2011

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