Difference between revisions of "Crash logs"

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{{Help|BugFixes=*|Glossary=*}}
#REDIRECT [[Finding Log Files]]
Crash logs are a very important tool for debugging program crashes; they allow a developer to try to fix a bug that they have never personally witnessed.  Second Life automatically submits crash logs to Linden Lab when the viewer crashes, but external developers can't see them.  If you'd like the broader community to help find the bug that caused Second Life to crash on your computer, you should submit this info as an attachment to the appropriate [[JIRA]] bug.
 
The exact data you need to send varies on the platform:
 
* Mac: Please attach two files to the JIRA report
** the crash log, which will usually be called "Second Life.crash.log", and will be located in ~/Library/Logs/CrashReporter.  If you'd prefer, you can search Spotlight for "CrashReporter"; it will be one of the Folder matches.  (For a technical discussion of the contents of this file, refer to http://developer.apple.com/technotes/tn2004/tn2123.html)
** a System Profiler report, which contains all of the necessary data about your computer and the hardware inside of it, so that we may group problems with similar hardware together.  From the Apple menu, go to About This Mac, then click on More Info.  This will open the System Profiler utility; select File -> Save as, pick a name for the file, save it, and then attach it to your JIRA report.  (See also http://developer.apple.com/bugreporter/bugbestpractices.html#SP)
 
* Windows:
Attach after crash and before next login to Jira report
 
Main Hard Drive-> Document and Settings-> HP_Administrator(depends on make)-> Application Data-> Second Life-> Logs->SecondLifeCrashReport
 
If Application Data can not be found you need to enable Hidden Folders in Tools-> Folder Options-> View
 
* Linux:
:The crash report is saved at: /home/<username>/.secondlife/logs/SecondLifeCrashReport.log

Latest revision as of 07:36, 9 December 2011

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