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| = Need to change = | | = Need to change = |
| For Aug 23: | | For Aug 23: |
| * [[Issue_Tracker/Status]] - see below for new page | | * [[Issue_Tracker/Status]] - made a new section on live page |
| * Minor edits to [[Issue_Tracker/FAQ]] | | * Minor edits to [[Issue_Tracker/FAQ]] |
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| * [[Issue_Tracker_Forum_Transcript]] - out of date, maybe should be archived somehow? | | * [[Issue_Tracker_Forum_Transcript]] - out of date, maybe should be archived somehow? |
| * Missing: Explanation of how JIRA issues are worked from start to finish. (new page for this probably). | | * Missing: Explanation of how JIRA issues are worked from start to finish. (new page for this probably). |
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| = Status =
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| Here's how Linden Lab uses the workflow status and resolution field:
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| ; Pending : Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.
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| ; Acknowledged : When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.
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| ; Fix Pending : When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.
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| ; Released (Resolution = Fixed) : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution = Fixed.
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| ; Closed :
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| :; Resolution = Fixed : When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
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| :; Resolution = Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
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| :; Resolution = Duplicate : There's another issue about the same problem/idea. See the issues linked to it.
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| ; Needs More Info (Resolution = Incomplete) : The issue lacks actionable information. Add the info or it CAN'T be investigated.
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| ; Cannot Reproduce (Resolution = Incomplete) : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
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| ; Deferred (Resolution = Incomplete) : The problem/idea is being evaluated.
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| ; Support Issue (Resolution = Not Applicable) : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal] or [http://blogs.secondlife.com/community/answers|Second Life Answers].
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| ; Expected Behavior (Resolution = Not Applicable) : This is NOT a bug and functions by design [[Not_a_bug|See Expected Behavior aka Not a Bug.]]
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| ; Misfiled (Resolution = Not Applicable) : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]].
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| After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].
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| == Diagram of Workflow ==
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| [[Image:PJIRA-proposed-workflow-v3.jpg]]
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| Note:
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| * Diagram does not have all the transition arrows.
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| * A '''terminal state''' is a state that's not a middle step in a workflow, and would frequently be the last state for an issue. "Contact Support" is a good example.
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| = Transition to New Resolutions =
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| '''Definitions'''<br />
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| ''Status'' = Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram <br />
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| ''Resolution'' = a record of the issue's resolution. If Resolution is blank, the issue is "Unresolved." If Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status.
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| {| border="1"
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| ! Resolution !! Migration Plans
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| |-
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| | Fixed
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| | no change
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| |-
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| | Duplicate
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| | no change
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| |-
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| | Won't Finish
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| | no change
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| |-
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| | Not Applicable
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| | new
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| |-
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| | Incomplete
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| | new
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| |-
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| | Cannot Reproduce
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| | Change to "Cannot Reproduce" Status, Resolution = Incomplete
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| |-
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| | Contact Support
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| | Change to "Support Issue" Status, Resolution = Incomplete
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| |-
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| | Expected Behavior
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| | Change to "Expected Behavior" Status, Resolution = Not Applicable
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| |-
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| | Misfiled
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| | Change to "Misfiled" Status, Resolution = Not Applicable
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| |-
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| | Needs More Info
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| | Change to "Needs More Info" Status, Resolution = Incomplete
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| |-
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| | Under Advisement
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| | Change to "Deferred" Status, Resolution = Incomplete
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| |}
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Need to change
For Aug 23:
For Upgrade/Migration on Sept 6/7: