Marketplace/Buying: Difference between revisions

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<noinclude>{{KBmaster}}</noinclude> {{Navbox/Marketplace}}
#REDIRECT [[Marketplace/Get_started_shopping]]
== How do I start shopping? ==
 
If it's your first time making a purchase, here are the basic steps.
 
# Go to '''[http://marketplace.secondlife.com marketplace.secondlife.com]'''.
# If you're not already logged in to secondlife.com, click '''Log In''' in the upper-right. Do the familiar steps of entering your Second Life name and password and click the big '''Login''' button.
# After logging in, notice you can navigate the marketplace to look for something you want in different ways. For example, free-text search, '''Categories''', and '''Featured Items'''. Start clicking around and exploring — you can always get back to the front page by clicking the '''Home''' button in the upper-left.
# When you've found an item preview that interests you, click it to make the item's full page appear. Click '''Add to Cart''' or, if you are in a hurry, click '''Buy Now'''.
# (The '''Buy Now''' will take you to the payout screen immediately, the '''Add to Cart''' saves your purchase for later payment and delivery.)
# Click the '''[https://marketplace.secondlife.com/cart Cart]''' button in the upper-right.
#: [[File:Marketplace-Cart.png|link=]]
# Select whether you want to '''Pay with L$''', '''Pay with Credit Card''', or '''Check out with PayPal'''.
#* If you want to pay in Linden Dollars (L$) and don't have enough, click '''Buy L$''' in the upper-right to '''[https://secondlife.com/my/lindex/buy.php visit the LindeX™ Exchange]''' and come back.
# Click '''Checkout''', and if applicable, enter payment info.
# Everything look good? Click '''Place your order''' to confirm. In a few seconds, the item you bought is delivered to your avatar inworld. In the Second Life Viewer, you should see a notification. Many items come in boxes you need to open to use.
# Click '''Continue shopping''' to get more cool stuff.
 
== How do I use what I bought? ==
 
This is one of the most popular questions we get! Some objects are ready to {{xref|rez}}, but many come in boxes that need to be unpacked. Watch this video starting at [http://www.youtube.com/watch?v=xJ6vY4pS33Q#t=2m15s 2:15] (it shows the old Xstreet site, but the [[Viewer 2]] steps to open a box are the same:
 
{{KBvideo|xJ6vY4pS33Q|640|505|type=youtube}}<br />
 
After you've rezzed a box and transferred its contents to your inventory, there may be a manual in the form of a {{xref|notecard}}, or a PDF manual on the item's Marketplace page. Refer to the seller's store for product support information.
 
{{KBtip|Almost all Marketplace content is made by fellow Residents like you, ''not'' Linden Lab, so LL support likely won't be able to help you with how a product is meant to work.}}
 
[[Opening boxes|More historical info on opening boxes.]]
 
== How do I search the Marketplace? ==
 
We've got several easy ways to find what you want on '''[http://marketplace.secondlife.com marketplace.secondlife.com]'''.
 
=== Search ===
 
On the top of the page, there's a search bar. Simply enter keywords and press the '''Enter''' key (or click '''Go'''). You can also click the '''All categories''' dropdown to specify a category, or check '''Include mature content''' if you want to view {{xref|adult content}}.
 
{{KBtip|In addition to searching for specific items, searching for store and Resident names also works.}}
 
You can also use some boolean operators, which sounds geeky but is actually very easy. (If you really must know, search is powered by [http://en.wikipedia.org/wiki/Solr Solr].) For example, if you want to search for "red shoes" as a specific phrase but exclude any mentions of "green", search for <code>"red shoes" -green</code>.
 
: [[File:Marketplace-Boolean-search.png|link=]]
 
=== Browse ===
 
There are various ways to browse the Marketplace:
 
* '''Featured Items''' and '''What Customers are Looking At''' (items other Residents clicked to view recently) are prominently shown on the front page.
** If you're a seller, you can make an item featured on the front page by paying for a '''Listing Enhancement'''. [[Marketplace/Selling|Learn more.]]
* On the left-hand side, there are '''Categories''' (types of items) and '''Communities''' (cultural groups). We can change these over time as the Marketplace evolves. If you click a category or community, these are shown:
** '''Subcategories''' - Shown if-applicable. For example, the '''Home and Garden''' category has '''Fireplaces''' as a subcategory. Clicking subcategories may show even more subcategories so you can drill down and be super-specific.
** '''Price''' - Click on a range to narrow what you're willing to spend, or specify your own limits.
** '''Prim count''' - Prim count only applies to objects, not other {{xref|item}} types, although other items may come ''in'' an object: for example, textures being distributed from a kiosk. If you're running out of prims on your inworld parcel, you may want prim-economical objects. Another example: if you're searching for hair, less prims ''may'' result in faster performance (there are other factors that matter, like prim type).
** '''Permissions''' - {{xref|permissions|Learn more.}}
** After changing '''Price''', '''Prim count''', or '''Permissions''', click '''Refine search''' to update results.
** You can also change how results are displayed in several self-explanatory ways via '''View as''', '''Items per page''', and '''Sort by'''.
**: [[File:Marketplace-More-browse.png|link=]]
 
== [[Marketplace/Order_History|How do I see my order history?]] ==
 
^ Click the question for the answer!
 
== [[Marketplace/Gifting|How do I give a gift?]] ==
 
^ Click the question for the answer!
 
[[Category:Marketplace]]

Revision as of 19:48, 10 November 2010

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