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| <noinclude>{{KBmaster}}</noinclude>
| | {{#widget:Redirect|url=/t5/English-Knowledge-Base/Account-balance/ta-p/700015}} |
| If you think you've made a mistake in requesting account credits to be processed:
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| # Go to our website at [http://www.secondlife.com/ secondlife.com]. | |
| #* Click your Second Life name next to "Welcome," at the top to open [http://secondlife.com/my your Dashboard].
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| #* If you're not logged in, click '''Login''' at the top, then log in and you'll be brought to your Dashboard.
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| # In the list of links on the left of your Dashboard, click '''Manage''' under the Linden Exchange heading, then click '''Process Credit History'''. Your Process Credit History page opens.
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| # Verify the transaction information.
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| # If the email, mailing address, or amounts are incorrect and the transaction needs to be cancelled, please contact us through any of the following methods:
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| #* Residents with a Premium account or Concierge status can initiate a Live Chat session.
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| #* Residents with a Premium account or Concierge status can submit support tickets related to billing and L$.
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| #* Concierge level Residents may call the Concierge Support Line, which they can find via our [http://secondlife.com/support Support Portal].
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| #* Any Resident can contact us by phone; please read the following Knowledge Base article to find out how: [[Linden Lab Official:Contacting Linden Lab Billing]].
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| [[Category:LindeX]]
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| [[Category:My Account]]
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| [[Category:Payment information issue]]
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| [[Category:I'm having a payment issue]]
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| [[Category:Billing Issues]]
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| [[Category:I'm having account problems]]
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| [[Category:General L$ Information]]
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