Difference between revisions of "Instant Messaging (IM) FAQ"

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This article answers some frequently asked questions about IM communication inworld.
 
===Is there a cap or limit on IMs?===
 
There are two that you might find yourself concerned with:
 
* The number of IMs an object can send in one hour is 5000.
* The number of incoming IMs we store for each Resident is 25. This number includes inventory transfers, group invitations, and group notifications as well as instant messages.
 
===What happens if I'm offline and I get more than 25 IMs?===
 
Incoming IMs over the 25-message limit are bounced; you won't be able to read or retrieve them inworld. If you have [[IM to Email]] forwarding turned on, however, incoming IMs will be forwarded to your email regardless of whether you've hit the cap.
 
{{KBnote|The sender will '''not''' receive a special notification when the recipients IMs were discarded due to this 25-message limit.}}
 
===Is there a way to get rid of a backlog of IMs without going inworld?===
 
Currently, there is not. You'll have to log in and clear them out by hand.
 
===What happens to inventory transfers when I reach the limit?===
 
If another avatar dropped the inventory on your profile or IM window, the overflow will land in your inventory's Trash folder and you can rescue it when you return. If a scripted object sent the inventory, it will be deleted immediately.
 
===How long are my IMs stored?===
 
IMs are retained for 31 days. If you have not logged into your account within 31 days to view your IMs they will no longer be available.
 
===Are IMs encrypted?===
 
IMs between Residents inworld aren't encrypted. Text chat is not encrypted, either.
[[Category:FAQs]]
[[Category:Chat and IM]]
[[Category:General Avatar Information]]
[[Category:Menus and Controls]]
 
[[Category:Knowledge Base]]

Revision as of 10:19, 2 March 2011

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