Difference between revisions of "Inventory Letters and Recovery Steps"

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Line 2: Line 2:
<h1>Generic steps to recovery</h1>
<h1>Generic steps to recovery</h1>
<blockquote>
<blockquote>
<h2>This Covers</h2>
<h2>What types of loss does this cover?</h2>
<h3>Inworld</h3>
<h3>Inworld</h3>
* Object(s) get deleted
* Object(s) get deleted
Line 49: Line 49:
<h1>Missing from database error</h1>
<h1>Missing from database error</h1>
<blockquote>
<blockquote>
<h2>This Covers</h2>
<h2>What types of loss does this cover?</h2>
<h3>Database</h3>
<h3>Database</h3>
* Database: "Missing From Database" error
* Database: "Missing From Database" error
Line 60: Line 60:
<h1>Inventory Window</h1>
<h1>Inventory Window</h1>
<blockquote>
<blockquote>
<h2>This Covers</h2>
<h2>What types of loss does this cover?</h2>
<h3>Inworld</h3>
<h3>Inworld</h3>
* Purchased item(s) fail to arrive in inventory after resident clicks Accept
* Purchased item(s) fail to arrive in inventory after resident clicks Accept
Line 98: Line 98:
<h1>Region Crash</h1>
<h1>Region Crash</h1>
<blockquote>
<blockquote>
<h2>This Covers</h2>
<h2>What types of loss does this cover?</h2>
<h3>Inworld</h3>
<h3>Inworld</h3>
* Object(s) missing after region rollback due to crash
* Object(s) missing after region rollback due to crash
Line 109: Line 109:
<h1>Empty Folders</h1>
<h1>Empty Folders</h1>
<blockquote>
<blockquote>
<h2>This Covers</h2>
<h2>What types of loss does this cover?</h2>
<h3>Outworld</h3>
<h3>Outworld</h3>
* Inventory list fails to load, issues with grid/region/computer/Internet connection
* Inventory list fails to load, issues with grid/region/computer/Internet connection
Line 123: Line 123:
<h1>Coalesce Feature</h1>
<h1>Coalesce Feature</h1>
<blockquote>
<blockquote>
<h2>This Covers</h2>
<h2>What types of loss does this cover?</h2>
<h3>Inworld</h3>
<h3>Inworld</h3>
* Objects returned in mass, Coalesce feature kicks in
* Objects returned in mass, Coalesce feature kicks in

Revision as of 08:52, 31 August 2007

Generic steps to recovery

What types of loss does this cover?

Inworld

  • Object(s) get deleted
  • Invisible textures make object(s) appear to be invisible
  • Object(s) deeded to group, taken by group member
  • Object(s) taken by friend with modify rights
  • Object(s) lost by mistake while editing
  • Object(s) placed into another object(s)
  • Worn attachment dropped, not detached
  • Object left out, sends resident IM to inform of location
  • Resident forgets where they rezzed object inworld
  • Object(s) lost underground/water
  • Object(s) covered by other object(s)
  • Object(s) accidentally dropped onto another avatar/profile window
  • Purchased item(s) fail to arrive, resident paid vendor, inventory offer never presented

Inventory > Inworld

  • Object(s) dragged from inventory, never rez
  • Object(s) lost after attempting to rez where rez objects not allowed
  • Object(s) accidentally placed into another object

Recovery Steps

  • Clearing Second Life's cache
  • Region issues
  • Did the objects vanish after being returned?
  • Inventory Filters
  • Use the Mini-Map to locate your objects
  • Select Only My Objects
  • Locate items lost underground
  • Invisible objects
  • Beacons
  • Request a replacement
  • Inventory offers declined while in Busy Mode
  • Is a friend allowed to modify your objects?
  • Land owned by a Resident
  • Land deeded to a group
  • Shared or deeded to group
  • Private Regions
  • Autoreturn
  • Decrease in available prims
  • Inventory never received
  • Loss of objects as the result of a Region crash
  • Inventory accidentally placed into an object
  • Items accidentally given to another avatar

Missing from database error

What types of loss does this cover?

Database

  • Database: "Missing From Database" error

Recovery Steps

  • Clearing Second Life's cache
  • Region issues

Inventory Window

What types of loss does this cover?

Inworld

  • Purchased item(s) fail to arrive in inventory after resident clicks Accept

Inventory > Inventory

  • Inventory offer, resident offline
  • Inventory offer, resident in busy mode
  • Inventory offer, both resident offline, but neither can locate items
  • Inventory offer, resident accidentally declines

Recovery Steps

  • Clearing Second Life's cache
  • Region issue
  • Did the objects vanish after being returned?
  • Inventory Filters
  • Use the Mini-Map to locate your objects
  • Select Only My Objects
  • Locate items lost underground
  • Invisible objects
  • Beacons
  • Request a replacement
  • Inventory offers declined while in Busy Mode
  • Is a friend allowed to modify your objects?
  • Land owned by a Resident
  • Land deeded to a group
  • Shared or deeded to group
  • Private Regions
  • Autoreturn
  • Decrease in available prims
  • Inventory never received
  • Loss of objects as the result of a Region crash
  • Inventory accidentally placed into an object
  • Items accidentally given to another avatar
  • Connectivity problems
  • Temporary inventory loss
  • How many items are in your inventory?

Region Crash

What types of loss does this cover?

Inworld

  • Object(s) missing after region rollback due to crash

Recovery Steps

  • Clearing Second Life's cache
  • Region issues
  • Loss of objects as the result of a Region crash

Empty Folders

What types of loss does this cover?

Outworld

  • Inventory list fails to load, issues with grid/region/computer/Internet connection
  • Inventory list fails to load, Transform > Fix Inv Folders needed

Recovery Steps

  • Clearing Second Life's cache
  • Region issues
  • Connectivity problems
  • Temporary inventory loss
  • How many items are in your inventory?

Coalesce Feature

What types of loss does this cover?

Inworld

  • Objects returned in mass, Coalesce feature kicks in
  • Editing terrain sends offworld object(s) back to inventory
  • Resident/Group Member/Estate Owner return object(s)
  • Object(s) returned due to autoreturn
  • Parcel divided in half, one half changes ownership, parcel returns prims it is unable to support
  • Estate Manager click "Return All" button

Recovery Steps

  • Clearing Second Life's cache
  • Region issues
  • Did the objects vanish after being returned?
  • Inventory Filters
  • Request a replacement
  • Is a friend allowed to modify your objects?
  • Land owned by a Resident
  • Land deeded to a group
  • Shared or deeded to group
  • Private Regions
  • Autoreturn
  • Decrease in available prims

Needs documentation

Inworld

  • Worn attachment is inside avatar mesh

Complete list of steps to recovery

  • Clearing Second Life's cache
  • Region issues
  • Did the objects vanish after being returned?
  • Inventory Filters
  • Use the Mini-Map to locate your objects
  • Select Only My Objects
  • Locate items lost underground
  • Invisible objects
  • Beacons
  • Request a replacement
  • Inventory offers declined while in Busy Mode
  • Is a friend allowed to modify your objects?
  • Land owned by a Resident
  • Land deeded to a group
  • Shared or deeded to group
  • Private Regions
  • Autoreturn
  • Decrease in available prims
  • Inventory never received
  • Loss of objects as the result of a Region crash
  • Inventory accidentally placed into an object
  • Items accidentally given to another avatar
  • Connectivity problems
  • Temporary inventory loss
  • How many items are in your inventory?
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