Difference between revisions of "Linden Lab Official:I can't update my payment information."
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Revision as of 07:39, 4 May 2010
Residents occasionally have trouble getting their billing agreements to update properly. This usually has something to do with the bank or card issuer.
If you're having trouble getting a billing agreement to update:
- Try another card.
- Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor.
- Contact the card's issuer and verify that charges from Linden Lab are allowed.
- Contact us through the Support Portal or give the Billing team a call; to find out how, read the following Knowledge Base article: Contacting Linden Lab Billing.