Difference between revisions of "User:Sue Linden/JIRA Updates"
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(→Status: - changed link to not a bug, better less crowded page + add SL Answers to Support options.) |
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After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]]. | After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]]. | ||
== Transition | == Transition to New Resolutions == | ||
'''Definitions'''<br /> | '''Definitions'''<br /> | ||
'''Status'''= Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram <br /> | '''Status''' = Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram <br /> | ||
'''Resolution''' = a record of the issue's resolution; if Resolution is blank, the issue is "Unresolved"; if Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status. | '''Resolution''' = a record of the issue's resolution; if Resolution is blank, the issue is "Unresolved"; if Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status. | ||
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| '''Fixed''' | | '''Fixed''' | ||
| A fix for this issue is available in a public release | | A fix for this issue is available in a public release | ||
| | | no change | ||
|- | |- | ||
| Cannot Reproduce | | Cannot Reproduce | ||
| Line 59: | Line 59: | ||
| Contact Support | | Contact Support | ||
| Please contact Linden Lab support at http://secondlife.com/support rather than using this issue tracker | | Please contact Linden Lab support at http://secondlife.com/support rather than using this issue tracker | ||
| Change to " | | Change to "Support Issue" Status, Resolution = Incomplete | ||
|- | |- | ||
| '''Duplicate''' | | '''Duplicate''' | ||
| The problem is a duplicate of an existing issue. | | The problem is a duplicate of an existing issue. | ||
| | | no change | ||
|- | |- | ||
| Expected Behavior | | Expected Behavior | ||
| Line 70: | Line 70: | ||
|- | |- | ||
| Misfiled | | Misfiled | ||
| Issue should be somewhere besides this issue tracker | | Issue should be somewhere besides this issue tracker. | ||
| Change to "Misfiled" Status, Resolution = Not Applicable | | Change to "Misfiled" Status, Resolution = Not Applicable | ||
|- | |- | ||
| Line 83: | Line 83: | ||
| '''Won't Finish''' | | '''Won't Finish''' | ||
| The problem described is an issue which likely will never be fixed. | | The problem described is an issue which likely will never be fixed. | ||
| | | no change | ||
|- | |- | ||
| '''Not Applicable''' | | '''Not Applicable''' | ||
Revision as of 07:44, 10 August 2010
Need to change
- Issue_Tracker/Status - see below for new page
- Issue_Tracker/Searching - ask Torley to update the video (also How to Submit a Bug video)
- Minor edits to Issue_Tracker/FAQ
Status
Here's how Linden Lab uses the workflow status and resolution field:
Should I put in the picture from the wave?
- Pending
- Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.
- Acknowledged
- When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.
- Fix Pending
- When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.
- Released (Resolution = Fixed)
- When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution = Fixed.
- Closed
-
- Resolution = Fixed
- When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
- Resolution = Won't Finish
- The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
- Resolution = Duplicate
- There's another issue about the same problem/idea.
- Needs More Info (Resolution = Incomplete)
- The issue lacks actionable information. Add the info or it CAN'T be investigated.
- Cannot Reproduce (Resolution = Incomplete)
- Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
- Deferred (Resolution = Incomplete)
- Support Issue
- The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal or Life Answers.
- Expected Behavior
- This is NOT a bug and functions by design See Expected Behavior aka Not a Bug.
- Misfiled (Resolution = Not Applicable)
- This issue doesn't belong in the Issue Tracker. Often, these are afoul of our rules.
- Closed
- The final resting place. It's done!
After an issue gets Linden attention, you can follow along.
Transition to New Resolutions
Definitions
Status = Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram
Resolution = a record of the issue's resolution; if Resolution is blank, the issue is "Unresolved"; if Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status.
| Resolution | Description | Migration Plans |
|---|---|---|
| Fixed | A fix for this issue is available in a public release | no change |
| Cannot Reproduce | All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue. | Change to "Cannot Reproduce" Status, Resolution = Incomplete |
| Contact Support | Please contact Linden Lab support at http://secondlife.com/support rather than using this issue tracker | Change to "Support Issue" Status, Resolution = Incomplete |
| Duplicate | The problem is a duplicate of an existing issue. | no change |
| Expected Behavior | Often the system is behaving exactly as designed, but it can look wrong if you're not aware of the reasons behind the behavior. This status is used for such cases. | Change to "Expected Behavior" Status, Resolution = Not Applicable |
| Misfiled | Issue should be somewhere besides this issue tracker. | Change to "Misfiled" Status, Resolution = Not Applicable |
| Needs More Info | The problem is not completely described. | Change to "Needs More Info" Status, Resolution = Incomplete |
| Under Advisement | The problem/idea is being evaluated. | Change to "Deferred" Status, Resolution = Incomplete |
| Won't Finish | The problem described is an issue which likely will never be fixed. | no change |
| Not Applicable | Ticket is not applicable because it is filed in the wrong system, is a support issue, etc. | new |
| Incomplete | Ticket is incomplete because it needs more information, cannot be reproduced, etc. | new |