Marketplace/Redelivering: Difference between revisions
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# When logged into the Marketplace, click '''My Marketplace''' > '''Merchant home''' in the upper right. | # When logged into the Marketplace, click '''My Marketplace''' > '''Merchant home''' in the upper right. | ||
# On the left-hand side, click '''Orders'''. | # On the left-hand side, click '''Orders'''. | ||
#: [[File:Marketplace_redelivering_-_Orders.png | #: [[File:Marketplace_redelivering_-_Orders.png]] | ||
# Search for the order by '''Order #''' or '''Customer''' (the Resident's name). | # Search for the order by '''Order #''' or '''Customer''' (the Resident's name). | ||
#: [[File:Marketplace_redelivering_-_Search.png|640px]] | #: [[File:Marketplace_redelivering_-_Search.png|640px]] | ||
Revision as of 05:25, 24 August 2010
How do I redeliver an item to a customer?
If a customer requests that an item be redelivered — perhaps they didn't receive it or lost their only copy — you can follow these steps:
- When logged into the Marketplace, click My Marketplace > Merchant home in the upper right.
- On the left-hand side, click Orders.
- Search for the order by Order # or Customer (the Resident's name).
- Click View order (or the order #) you want to redeliver.
- Click Redeliver item.
