Difference between revisions of "System info"
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== See also == | == See also == | ||
* '''[[System Requirements|System Requirements details]]''' | |||
* '''[[Supported Viewers]]''' | * '''[[Supported Viewers]]''' | ||
Operating systems also have [http://en.wikipedia.org/wiki/System_profiler their own tools for getting your system info]. | Operating systems also have [http://en.wikipedia.org/wiki/System_profiler their own tools for getting your system info]. | ||
Revision as of 11:20, 11 October 2010
Getting your system info is important to diagnose problems and answer questions like:
- What Viewer version am I running?
- What graphics card do I have?
- My connection feels laggy, am I experiencing bad packet loss?
Here's how to do it:
- In the Viewer, go to Help menu > About Second Life.
- You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld.
- Click the Info tab (if it isn't already selected).
- Click Copy to Clipboard button at the bottom.
- Paste the info into a text field (like on the Bug Tracker, forum post, support ticket and so on) by using Edit menu > Paste. Or use a shortcut: Ctrl+V (PC) or Cmd ⌘+V (Mac).
This video shows you the above steps:
- <videoflash type="youtube">Z7gXHF9JD4I|640|505</videoflash>
Also important
This is written with Second Life Answers in mind, but broadly applies when asking for technical help:
- Did you see an error message? Provide the exact text, or take a screenshot.
- Did someone solve your problem? Let them know — a "thank you" can make them feel appreciated, and followup helps others in a similar situation who are searching for answers.
See also
Operating systems also have their own tools for getting your system info.