Difference between revisions of "Knowledge Base Questions and Answers"

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== Questions & Answers about the '''[[Knowledge Base]]''' ==
; What's happening with the Second Life Knowledge Base?
: It's moving to the new [http://community.secondlife.com/ Second Life Community] platform, integrating forums, blogs, SL Answers, and the Knowledge Base.
; Why are you moving the Knowledge Base?
: Having the Knowledge Base on the same platform as forums and answers will make it easier to promote useful information to official KB articles and for Residents to give feedback and "kudos" for information they find useful.  The system provides mechanisms for users to easily promote information from forums and Answers to the Knowledge Base.
; Will the community still be able to contribute?
: Yes!  The Community platform has a robust system of ranks and roles.  The more you participate, the higher rank you can achieve and the more you can do.


'''Q:''' Why did you move the Knowledge Base to this Wiki? What is this all about?
For more information, see the [http://community.secondlife.com/t5/Featured-News/Welcome-to-the-New-Second-Life-Community-Platform/ba-p/704195  blog post announcement].
: '''A:''' To make Second Life help better and allow Residents to contribute. [[KB2Wiki|See KB2Wiki for background info.]]
 
'''Q:''' What's the difference between the Knowledge Base and other Wiki help?
: '''A:''' The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.
 
'''Q:''' How does this change existing Wiki content?
: '''A:''' It doesn't really, but articles can [[KB_article_graduation|graduate]] into the KB and get our seal of approval.
 
'''Q:''' How do I tell an article is part of the Knowledge Base?
: '''A:''' All official KB articles say so on top and they're in [[:Category:Knowledge Base]], shown at the bottom of an article.
 
'''Q:''' Does that mean that everything that's ''not'' in [[:Category:Knowledge Base]] is unofficial?
: '''A:''' Mostly, but not always. There's a lot of stuff, such as the [[LSL Portal]], which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of ''subjective'', Resident-created pages out there which are beneficial, but ''not'' included. Again, see the [[KB_article_graduation|graduation process]] for further details.
 
'''Q:''' Doesn't the KB overlap with the [[Help Portal]], [[User's_Manual]], and other unofficial, Resident-contributed help?
: '''A:''' Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.
 
'''Q:''' How do I search the Knowledge Base in Second Life?
: '''A:''' [https://blogs.secondlife.com/community/community/tnt/blog/2009/10/20/quicktip-searching-the-knowledge-base-and-wiki-in-viewer See this tip.]
 
'''Q:''' Where do I find service, policy, and legal articles? (As opposed to "How do I use Second Life?"-type articles.)
: '''A:''' In the [http://wiki.secondlife.com/w/index.php?title=Special:AllPages&namespace=100&from=Abandoned_Land_FAQ&to=What_are_the_rules_for_the_script_checkboxes_in_the_About_Land_window%3F Linden Lab Official namespace]. These can't be edited by Residents but we'll be reviewing them and reclassifying as-appropriate. If you need to send us a suggestion, use the form at the top of an "LLO" page.
 
'''Q:''' How are articles updated for the newest version (such as Viewer 2] of Second Life?
: '''A:''' Documentation Team and Resident volunteers prioritize articles and simply edit the information to be relevant to the present. Each wiki page has a persistent page history found in the "history" tab above the main body, meaning you can look back if you ''do'' need to refer to old information. If you spot something outdated, please make the Knowledge Base better and update it!
 
'''Q:''' Who do I talk to if I have a question?
: '''A:''' Come ask Linden Lab's [[Documentation Team]]. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.

Revision as of 16:48, 3 March 2011

What's happening with the Second Life Knowledge Base?
It's moving to the new Second Life Community platform, integrating forums, blogs, SL Answers, and the Knowledge Base.
Why are you moving the Knowledge Base?
Having the Knowledge Base on the same platform as forums and answers will make it easier to promote useful information to official KB articles and for Residents to give feedback and "kudos" for information they find useful. The system provides mechanisms for users to easily promote information from forums and Answers to the Knowledge Base.
Will the community still be able to contribute?
Yes! The Community platform has a robust system of ranks and roles. The more you participate, the higher rank you can achieve and the more you can do.

For more information, see the blog post announcement.

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