Difference between revisions of "Linden Lab Official:Billing Support"

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== Contacting billing support  ==
See '''[https://support.secondlife.com/billing-support/ Billing Support]''' for phone numbers to:
 
* Report problems with payment
** To/from Linden Lab&reg;
** To/from other Residents
* Request LindeX™ tier reviews
* Ask for access to the RiskAPI (please keep in mind the RiskAPI's issuance is at Linden Lab's sole discretion and is not assured).
 
== Opening a support case for a billing issue ==
<br>
{{KBcaution| When filing a support case, please  supply as much relevant information as possible, to better enable us to help you.}}
 
To open a support case for a billing issue, go to the [https://support.secondlife.com/create-case/ Submit a Case] page.
# Under '''What type of problem are you having?''', choose '''Billing'''.
# Then select either
#* '''LindeX Billing and Trading Limits Review Request'''
#* '''Second Life and Marketplace Account balance Payout Issues'''
 
Fill in information describing your issue in the form fields then click '''Submit'''.
 
=== Premium accounts ===
 
If you have a premium account or qualify for Concierge-level service, you can submit tickets for  additional types of billing issues.  Select the description that best fits your problem, fill in additional information in the form, then click '''Submit'''.
 
[[Category:Customer support]]

Revision as of 15:41, 6 February 2012

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