Difference between revisions of "Stuck logging in"

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(added MacOS info)
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{{vital-info|Mac OS X and Linux information}}
{{vital-info|Linux information}}


Problem:  Resident is stuck logging in, or can't log in.
Problem:  Resident is stuck logging in, or can't log in.
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Possible Solutions:
Possible Solutions:


# Delete the files in  c:\documents and settings\<username>\Local Settings\Temp
* '''Make sure the grid is up.'''
## Delete the files in c:\documents and settings\<username>\Application Data\Secondlife\Cache
** It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.
# Uninstall SL through the Add/Remove Programs option in Control Panel.
*** If it says "OFFLINE", you can't access the grid.
## Reinstall SL using a new copy from www.secondlife.com/.
*** If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times).
# Make sure you're not being stopped by a firewall.
*** If it says "ONLINE", you should be able to access the grid.
## If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections).
 
# Make sure the grid is up.
 
## It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.
* '''Make sure you're not being stopped by a firewall.'''
### If it says "OFFLINE", you can't access the grid.
** If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections).
### If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times).
 
### If it says "ONLINE", you should be able to access the grid.
 
* '''Delete the files in Temporary and Cache directories on your hard disk.'''
: ''Windows''
:: * c:\documents and settings\<username>\Local Settings\Temp
:: * c:\documents and settings\<username>\Application Data\Secondlife\Cache
: ''Macintosh''
:: * <Hard disk>:Users:<username>:Library:Application Support:SecondLife:user_settings
:: * <Hard disk>:Users:<username>:Library:Application Support:SecondLife:cache
 
 
* '''Reinstall SL using a new copy from www.secondlife.com'''
: ''Windows''
:: * Uninstall SL through the Add/Remove Programs option in Control Panel.
:: * Reinstall SL.
: ''Macintosh''
:: * Delete temporary and cache directories as above.
:: * Delete "SecondLife.app" from the <Hard disk>:Programs directory.
:: * Reinstall SL.


== Contributors ==
== Contributors ==

Revision as of 09:12, 8 March 2008

This article or section is missing vital information. You can help the SL Wiki by editing it.

Linux information


Problem: Resident is stuck logging in, or can't log in.

Possible Solutions:

  • Make sure the grid is up.
    • It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.
      • If it says "OFFLINE", you can't access the grid.
      • If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times).
      • If it says "ONLINE", you should be able to access the grid.


  • Make sure you're not being stopped by a firewall.
    • If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections).


  • Delete the files in Temporary and Cache directories on your hard disk.
Windows
* c:\documents and settings\<username>\Local Settings\Temp
* c:\documents and settings\<username>\Application Data\Secondlife\Cache
Macintosh
* <Hard disk>:Users:<username>:Library:Application Support:SecondLife:user_settings
* <Hard disk>:Users:<username>:Library:Application Support:SecondLife:cache


  • Reinstall SL using a new copy from www.secondlife.com
Windows
* Uninstall SL through the Add/Remove Programs option in Control Panel.
* Reinstall SL.
Macintosh
* Delete temporary and cache directories as above.
* Delete "SecondLife.app" from the <Hard disk>:Programs directory.
* Reinstall SL.

Contributors

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