Stuck logging in

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Problem: Resident is stuck logging in, or can't log in.

Possible Solutions:

• Make sure the grid is up.
  • It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.
    • If it says "OFFLINE", you can't access the grid.
    • If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times).
    • If it says "ONLINE", you should be able to access the grid.

• Make sure you're not being stopped by a firewall.
  • If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections).

• Delete the files in Temporary and Cache directories on your hard disk.

Windows

* c:\documents and settings\<username>\Local Settings\Temp

* c:\documents and settings\<username>\Application Data\Secondlife\Cache

Macintosh

* <Hard disk>:Users:<username>:Library:Application Support:SecondLife:user_settings

* <Hard disk>:Users:<username>:Library:Application Support:SecondLife:cache

• Reinstall SL using a new copy from www.secondlife.com

Windows

* Uninstall SL through the Add/Remove Programs option in Control Panel.

* Reinstall SL.

Macintosh

* Delete temporary and cache directories as above.

* Delete "SecondLife.app" from the <Hard disk>:Programs directory.

* Reinstall SL.

Contributors

• Nova Linden
• Peter Nelson