Difference between revisions of "User:Sue Linden/JIRA Updates"

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; Released : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.
; Released : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.


; Closed : When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
; Closed :
 
:; Resolution Status = Fixed : When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
; Resolved : An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
:; Resolution Status = Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
:; Resolution Status = Duplicate : There's another issue about the same problem/idea.


; Needs More Info (Resolution Status = Incomplete) : The issue lacks actionable information. Add the info or it CAN'T be investigated.
; Needs More Info (Resolution Status = Incomplete) : The issue lacks actionable information. Add the info or it CAN'T be investigated.
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; Support Issue : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal].
; Support Issue : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal].
:; Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
:; Duplicate : There's another issue about the same problem/idea.
:; Expected Behavior : This is NOT a bug and functions by design [http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.]


:; Under Advisement : An issue that's about [[:Category:Policies|policy]], instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
; Expected Behavior : This is NOT a bug and functions by design [http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.]


:; Misfiled : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]].
;Misfiled (Resolution Status = Not Applicable) : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]].


; Closed : The final resting place. It's done!
; Closed : The final resting place. It's done!


After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].
After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].

Revision as of 12:56, 9 August 2010

Need to change


Status

Here's how Linden Lab uses the workflow status and resolution states:

Pending
Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.
Acknowledged
When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.
Fix Pending
When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.
Released
When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.
Closed
Resolution Status = Fixed
When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
Resolution Status = Won't Finish
The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
Resolution Status = Duplicate
There's another issue about the same problem/idea.
Needs More Info (Resolution Status = Incomplete)
The issue lacks actionable information. Add the info or it CAN'T be investigated.
Cannot Reproduce (Resolution Status = Incomplete)
Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
Deferred (Resolution Status = Incomplete)
Support Issue
The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal.
Expected Behavior
This is NOT a bug and functions by design see this.
Misfiled (Resolution Status = Not Applicable)
This issue doesn't belong in the Issue Tracker. Often, these are afoul of our rules.
Closed
The final resting place. It's done!

After an issue gets Linden attention, you can follow along.

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