Marketplace/Redelivering

How do I redeliver an item to a customer?

If a customer requests that an item be redelivered — perhaps they didn't receive it or lost their only copy — you can follow these steps:

1. When logged into the Marketplace, click My Marketplace > Merchant home in the upper right.
2. On the left-hand side, click Orders.

   

3. Search for the order by Order # or Customer (the Resident's name).

   

4. Click View order (or the order #) you want to redeliver.
5. Click Redeliver item.