Linden Lab Official:Billing FAQ
General billing issues
American Express
If you're an American Express customer, be happy: American Express is pretty vigilant about guarding your money.
If you're planning to purchase land or L$ through Linden Lab with an American Express card, you should first call American Express and authorize an open billing agreement with Linden Lab. Once American Express has enabled it, you should be able to use your American Express card to buy land or L$.
LindeX™ Exchange
I bought Linden Dollars (L$) but my balance hasn't updated
If you bought Linden Dollars (L$) through the LindeX, they should show up in your balance more or less instantly. So if they don't appear instantly (or after a reasonable wait time), something may be wrong.
As a first step, you may want to check the Second Life Blog to see if we're already aware of the problem and working to fix it. Chances are good that if it's something that affects a large number of Residents, we're already on it.
If it looks like a problem that only affects you, then open a support case.
I bought Linden Dollars (L$) from the LindeX and was charged a different amount than I expected
The rates quoted on the LindeX are approximate estimates, and not a guarantee of an exact transaction amount.
When a Market order is placed, the order is filled with the lowest-priced L$ available at the time the order is placed. The market is very active, so an order seen as available might be gone by the time you place a new order.
If you'd like to purchase L$ at a specific price, consider placing a limit order.
I can't buy anything on the LindeX because of billing and trading limits; what do I do?
Please first visit this page to check your limits and ensure that your difficulties are actually related to your billing and trading limits. Your level will be highlighted if you're logged in.
If this does appear to be the difficulty, you may request a review of your account to increase your limits by submitting a ticket.
- Premium account holders should select the Billing and L$ ticket type, followed by the LindeX Tier Review billing type.
- Basic account holders should select the Special Questions - Basic account or Guest Login ticket type, followed by the LindeX Tier Review selection.
We'll review your request and get back to you within five business days.